SUMMARY:

• 20+ years of experience working in the technology sector as an IT Program Manager, improving performance, streamlining operations, and delivering cost - effective solutions for innovative management of critical information.
• Hands-On EPMO Management & Process Management
• Demonstrated record of success in diverse IT enterprise environments, e.g., developing enterprise IT strategic vision and managing/supporting/ consolidating customer networks, systems and business applications.
• Extensive knowledge and use of innovative tools/techniques, best practices and PMI/ITIL philosophies to improve operational efficiency/scalability of clients networks/infrastructure (SaaS, PaaS, IaaS)

ENTERPRISE TOOLS/PRODUCTS:

• Azure/ServiceNow
• Enterprise Architecture
• Data Center Management
• Spunk/Solarwinds
• ITMS
• Helpdesk
• McAfee ePO/Tenable
• PMI
• NOC/SOX/EPMO Operations
• Cisco
• ITIL
• QA/QC
• VMware/EMC
• SDLC
• Vendor Management

SKILLS AND TOOLS EXPERIENCE:

• Professional Project Manager (PMP)
• Six Sigma Black Belt
• Enterprise Architecture/FEA
• ITIL Foundation/v2
• IAAS, SAAS, PAAS, Cloud Readiness
• FISMA/NIST Compliance

PROFESSIONAL EXPERIENCE:

Operations Program Manager/Task Lead

Confidential

Responsibilities:

• I lead the execution of the program by providing management, direction, administration, and quality assurance (QA); thus ensuring that all support and requirements are accomplished in accordance with (IAW) the TO by using the industry best standards, practices, and methodologies (Project Management Body of Knowledge (PMBOK), ITIL, PMP, and Capability Maturity Model Integration) to diligently track and document TO requirements and activities.
• Additional tasks include ongoing communication with the Contracting Officer (CO), Contracting Officer Representative (COR), Government Technical Representative (GTR), and other Government personnel to track activities and provide strategic technical direction, financial, personnel and administrative issues and risks throughout the PoP.
• The role supports interactions with DOC leadership, ensuring open, timely, and effective communication during both scheduled and unscheduled meetings, the PM assures DOC GTR personnel are aware of all relevant activities, resolved and unresolved issues, work plans, resource level, daily operational tasking, and project portfolio management.

Senior Project Manager/Task Lead

Confidential

Responsibilities:

• Support includes managing a large task order with multiple projects with frequent daily interaction within Confidential ’s Scientist Infrastructure.
• Responsibilities include leading and directing the employees supporting the task order, and ensuring the Task Order (TO) is maintain within scope and sustains profitability valued at $15mil.
• Operations, Planning coordinated and supervising all TO activities and served as the principal representative for all matters pertaining to the Statement of Work and the contract’s performance. Provide for the welfare of personnel and the enhancement of the contract to include optimizing the balance between resources of manpower, time, materials and money.
• Manage customer expectations and customer satisfaction; ensured customer and TO satisfaction and heightened performance levels.
• Manage an integrated master schedule and resource balancing in response to dynamic requirements.

Project Manager

Confidential

Responsibilities:

• Supported the lifecycle management and project implementation tasks within the Confidential - Office of Information Management (OIMT). Support efforts included project triage, SOP development, scheduling and executions support, requirements gathering, business process re-engineering, and customer support.

XOC Infrastructure Operations Lead/PM

Confidential

Responsibilities:

• Supported day-to-day operational tasks in an Oracle Access and Identity Management environment in support of healthcare.gov initiatives under the Confidential .
• Direct tasking included supervising a team of highly skilled Oracle engineers and systems administrators primarily responsible for system health, monitoring, and performance reliability.
• Other responsibilities included design, build and deployment of application enhancements; cross collaboration with external vendors and technical team to deliver highly available and interoperable performance metrics; ensured consistency in service delivery by enforcing standards/procedures for implementing technical solutions and situational readiness.

Program Manager

Confidential

Responsibilities:

• Supported and managed the Common Securitization Infrastructure/Platform Federal Conservatorship Program.
• The role focused primarily on managing an application development portfolio comprised of 18 inflight projects consisting of ~200+ Confidential supporting financial (mortgage securitization/fund management) application development in both Agile and SDLC frameworks.
• Support included custom application development to include portfolio and risk management, fund management, front/middle/back office support, API integration, data mining, and state/federal regulation compliance.
• Budgeting responsibilities included tracking actuals, forecast and allocations totaling ~$50mil per year.
• Other duties included requirements gathering and interpretation, quality assurance, conflict resolution, risk management, maintaining and evolving project management methodologies, planning and scheduling project goals, coordination milestone dates and deliverables, customer expectation management, executive/program reporting (program health checks) and project manager mentorship.

Senior Manager

Confidential

Responsibilities:

• I supported the strategic and operational alignment for the agency’s largest contract to include enterprise application development, hosting/cloud migration services, enterprise architecture, PMO management, and IT operations.
• Additional support activities included portfolio management of DHR’s 32 operational and technical teams providing IT services throughout the Confidential

Sr. Program Manager

Confidential

Responsibilities:

• I supported the alignment of critical infrastructures and applications development services through Enterprise Architecture services to include IT Governance, the identification of duplicative services/platforms, Confidential consolidation efforts, and application/data management.
• Core tasking focused on consolidating the agency’s grants management platform (9 bureaus) into a centralized and serviceable architecture supporting12000+ grantees and revenue in excess of $750mil.
• The deployed solution, widely considered a “One Stop Service Solution”, streamlined operational costs, improved customer usability and satisfaction, shorten the agency’s grant lifecycle from solicitation-to-award to 60-days from 180-days, and promoted increased interdepartmental cooperation and ownership.

Executive Account Manager/Program Operations & Manager

Confidential

Responsibilities:

• As the Portfolio/Program Manager my duties revolved around supporting the Small Business Administration (SBA) user community of 6500 users and 87 district offices.
• Additional tasking included the management and profitability of the division’s professional services portfolio (see below).