PROFESSIONAL SUMMARY:

• Over 15 years’ experience in business process re - engineering, business analysis and design and managing enterprise projects for companies
• Last five years in Agile-Scrum projects acting as Product Owner, Scrum Master, Lead BSA creating and managing product backlogs, grooming user stories and providing conditions of acceptance (acceptance criteria).
• Over 10 years performing as a Business Systems Analyst and Project Manager with experience working with local and offshore development and testing teams including third party solution providers.
• Expertise in business requirements elicitation and documentation utilizing object-oriented analysis and design tools and techniques user stories, use cases, storyboards, scenarios, business enterprise wide processes and workflow analysis and design, commencing with enterprise functional decomposition.
• Participated in the GUI development and implementation and support of mobile applications, e-commerce sites, data warehouse, decision support and general business computer systems and made recommendations to their corresponding changes to business processes utilizing agile approaches such as user stories and Test-Driven Development.
• Possesses the ability to communicate to multiple stake holders within a project's SDLC.
• Worked in Quality Assurance department and have developed many testing strategies and detailed test scripts driven by the development of Use Cases and User Stories in the requirements management process.
• Experienced in leading JAD and other formal and informal requirement gathering and elicitation sessions and meetings.
• Developed a best practices process for requirements management and the use of a central repository for the capture and maintenance of the requirements using CaliberRM.
• Experience using a process for documenting business requirements, GAP “As Is” and “To Be” analysis and design.

TECHNICAL PROFICIENCIES:

Agile: JIRA, Confluence, MS Visio, Dev Ops-Azure, VSTS, TFS-Microsoft 2010, 2013, Visual Studio 2010, 2013, Balsamiq, SnagIt, ServiceNow, Rational Requirements Composer and Rational Team Concert

UML: Together Soft, Rational, System Architect, Select Enterprise, StarUML

Development: Visual Basic 2.0, 3.0, 4.0,5.0 .Net, Java, C++

Project Management: Microsoft Project, ClarityMS Office Office 365, MS Word, MS Excel, Microsoft Access, Power Point

Requirements Management Tool: CaliberRM 2008 SP1

Test Tools: Microsoft Test Manager, Quick Test Pro, Mercury Quality Center, Win Runner, SOAP UI, XML SPY, Postman

CRM: Salesforce

DB: SQL Server, ORACLE, ERWIN

Vendor Products: Proponix, Accela Permits Plus, Composer, Accela Workflow Designer, Accela Admin

Reporting Tools: Business Objects, SharePoint 2010, 2013

RELEVANT EXPERIENCE

Confidential, Brea, CA

Scrum Master/BSA

Responsibilities:

• Performed as Poly Skilled Scrum Master/ lead business systems analyst/Tester on Agile team that is in the process of implementing PCI Tokenization of Credit Cards.
• Collaborating with telephony and POS product managers; capture and elaborate requirements to a technical team via groomed user stories in a two-week sprint cycle in a RRC/RTC Azure Dev OPS Agile Scrum environment. Supported Tokenization vendor products integration with Semafone PCI Telephony and CMS Payment Service provider technologies.
• Responsible for capturing user and system requirements via Epics and User Stories regarding business User Interface, business rules and policy administration online e-commerce real time processing and batch logic. Participated in all Scrum ceremonies for three scrum teams and contributed to their related artifacts.
• Worked with Sr management to determine priority of Minimal Marginal Products (MMPS) for 30, 60, 90 days road mapping and prioritization.

Confidential, San Diego, CA

BSA

Responsibilities:

• Performed as lead business systems analyst on Agile team that is in the process of converting from a legacy I-series ETL environment to FICO DM SSIS ETL system.
• Collaborating with IVR, telephony and debt portfolio product managers; capture and elaborate requirements to a technical team via groomed user stories in a two-week sprint cycle in a VSTS Agile Scrum environment. Supported vendor integration with Lexis Nexus and Trans Union vendor file requests and responses.
• Responsible for capturing user and system requirements via User Stories regarding business User Interface, business rules and ETL processing logic. Participated in all Scrum ceremonies for three scrum teams and contributed to their related artifacts.

Confidential, Burbank, CA

PM/BSA

Responsibilities:

• As the Project Manager Collaborated with Confidential Marketing Manager (Product owner) in support of an agile driven Confidential gift card Product Road-map, developed User Stories for a Custom Gift Card Front end application to distribute virtual Gift Cards to Confidential Guests via Salesforce campaigns email templates.
• Performed waterfall project management and business analysis pertaining to the introduction of a new credit card type created SDLC artifacts, created project plan, authored business requirements including technical specification, UAT test and implementation plans.
• Working with Marketing and Finance managers authored requirements pertaining to the SharePoint GUI presentation of Confidential Marketing and Finance front end client facing reports impacted by the introduction of a new Chase Confidential co-branded credit card.
• Identified impacted modifications to existing Credit and Debit Card Financial and Marketing business reporting process between Confidential Company and Chase Bank that included reports creation processing and distribution via Informatica, SharePoint and Business Objects reporting tools.
• Performed as a Business Systems analysis, created user stories and acceptance criteria, developed GUI wireframes and QA testing in an agile environment utilizing Service Now Kanban.

Confidential, El Segundo, CA

BA/BSA

Responsibilities:

• Supported back end Order Management processes for Confidential client.
• Collaborating with IVR, telephony and lead generating systems marketing product managers in the Health and Insurance vertical markets.
• Captured and elaborated requirements to a technical team via groomed user stories in a two-week sprint cycle.
• Analyzed Call Center Credit Card Payments Workflow to ensure PCI compliance.
• Provided requirements for the conversion of existing Strata call center applications to noble call center application while working with Product owners to develop acceptance criteria. Provided GUI screen mockups, scripting requirements, and mapped features for Strata call center IVR to Noble Call Center IVR- telephony features.

Confidential, San Bernardino, CA

BA/BSA

Responsibilities:

• Provided project plan which included a product backlog of User Stories and WBS tasks to small team of analyst and developers utilizing TFS 2013 agile Kanban template.
• Performed As-Is analysis of existing Land Use permitting systems and internet and intranet portals Internal and customer facing Web front end portal including Accela Permits Plus Permitting, Business licensing, Inspections, Admin, Work Flow, Composition-Record designer and their interfaces.
• Mapped and documented existing systems architecture utilizing Visual Studio and Team Foundation Server in an Agile Kanban enterprise team managed vendor project to To-Be Accela Automation modules, including data mapping of business objects from legacy systems to Accela data base structure.
• Provided assessment of Accela Automation features such as ACA, AMO, Workflow Designer, EMSE, GIS and Accela Automation Record list - Record detail V360, AA Classic application architecture and how it relates to existing business processes and their impacts.
• Provided Proof of Concept for end to end Team Foundation Server management of tasks which included the use of a Kanban board with User Stories and acceptance criteria via conditions of acceptance requirements management and test planning management integration to Microsoft Test Manager in support of Accela implementation project.

Confidential, Beverly Hills, CA

BA/BSA /QA Tester

Responsibilities:

• Visual Programming System (VPS) Online Application
• Worked in an Agile development environment responsible for gathering and elaborating business requirements in support of sprints and development release cycles using Agile Kanban.
• Completed current end-to-end business workflow analysis and workflow improvement of the Confidential Broadcasting Company.
• Supported the Visual Programming Production efforts of Confidential Networks groups - Confidential Broadcast Network, Confidential Sports Networks, and Confidential National Geographic users in support Confidential entertainment programing and scheduling.
• Handled test planning and QA testing of Confidential programming and scheduling enhancements and defects in support of the VPS.

Confidential, Orange, CA

Product Owner/BA/BSA

Responsibilities:

• Product Owner/Business systems analysis and support of the WWW. Confidential .com Health Insurance internet site.
• Product Owner Lead BSA developing user stories in the hundreds. Worked with UX designer to provide GUI screens in the newly designed internet and mobile application.
• Participated in Scrum ceremonies such as standups, retrospectives, and resolving blocks with strong communication relationship and presentation skills.
• Worked with Offshore and on-shore SharePoint and .Net developers to complete WBS identifying and prioritizing user stories and creating conditions of acceptance for the sprint development team and providing groomed user stories which contained acceptance criteria for features implemented in two week sprints utilizing TFS 2010.
• Mapped and documented XML DTD’s to ensure they were validated well-formed and integrated correctly with other web service API’s and UI presentation screens.

Confidential, Pasadena, CA

BA/BSA

Responsibilities:

• Business systems analysis and support of Pre-Paid Card business.
• Supported CORE business process and functions for Front End portal, IVR, desktop and mobile applications for Prepaid Cards.
• Authored business requirements utilizing use cases, responsible for developing an SIT plan in coordination with QA team and UAT testing with Cardinal Commerce and Sallie Mae vendors.
• Verified Product set up requirements for ePay and Pantry partners/retailers utilizing SQL queries.

Confidential, Los Angeles, CA

BA/BSA

Responsibilities:

• Business systems analysis and support of Mobile Cricket Start Up.
• Responsible for requirements traceability, via user stories and test cases in an agile/scrum development environment.
• Responsible for developing a SIT plan in coordination with QA team.
• Verified test cases to ensure that applicable points of integration were tested.
• Assisted in the identification and development of test data, schedules and milestones.

Confidential, El Segundo, CA

SR. BA

Responsibilities:

• Business systems analysis and support of Confidential offers management systems.
• Provided support of the internal approval workflow for reviewing and approving offers which are presented direct to consumer in multiple direct marketing sales channels including direct response Dealer websites (partners), in house Confidential .com, telephone, and customer support applications.
• Provided support and assistance to IT dev and QA teams throughout systems development lifecycle which includes responsibilities as release manager and point of contact for integrations between offers system of record configurations and STMS Billing System of Record.
• Authored business requirements regarding Offers management which support existing customer equipment and programming upgrades as well as billing and retention of existing .

Confidential, Monterey Park, CA

Project Manager/BA/BSA/QA

Responsibilities:

• Project Management and Business systems analysis and support of Confidential Financial systems.
• Created and maintained development implementation Project Plans of third party vendor Proponix International Trade packages.
• Created statements of work, business requirements via use cases, functional specifications, test strategies and test plans for Intranet/Internet projects utilizing third party vendor Check Imaging software in support of e-commerce banking functions supporting Confidential Customer front end facing portal.
• Gathered reporting requirements from mid-level executives for the creation of Financial portfolio dashboard Portlets for PMO’s project statuses using Clarity and Share Point.
• Performed duties as the Share Point Administrator in support of Department site including site security and PMO content assets.

Confidential, San Jose, CA

Project Manager/Business Analyst

Responsibilities:

• Project Management and Business systems analysis and support Confidential systems.
• Managed Intranet/Internet portal projects in support of business vendor collaboration between Data Networking Enterprise and their potential or existing suppliers.
• Documented and authored business functional requirements and specifications via Use Cases.