SUMMARY:

• Over 15 years of Domain experience
• SAFe Scrum Master: - SSM certified to perform the role of Scrum Master in a SAFe environment, increasing value to teams and organizations that are implementing SAFe
• Certified Scrum Master® (CSM) from Scrum Alliance
• Worked in CRM (Sales Force) and Analytics backdrop analyzing business needs and applying analytical methods to enable data-driven decisions
• Competencies of a business analyst in understanding the business needs and framing the business problem and a technology in identifying how technology addresses business use cases, and as a ScrumMaster driving agile teams to implement Sales Force applications
• Business Analyst associated with Manufacturing, CPG, Media, Entertainment, Hospitality, Travel industry sectors. Worked in offshore and onsite team setup managing 10 to 15 team members
• Master’s in Business Administration (MBA)
• Worked with multicultural team in geographically distributed environments with around over 15+ resources
• Data Analytical skills with close monitoring on Business & Competition
• Forecasting Techniques for business augmentation
• Demonstrated leadership skills with the ability to build and lead large cross-functional teams and protect valuable team resource. Escalate early, if any blockers or show stoppers to the higher management
• Having a certification as Scrum Master (Certified Scrum Master)
• Experienced in MS Learning & Certification, Sales and Marketing, Supply Chain Management, Catalog Management & CRM Domains
• Strong experience in Business Program Management, Engineering\Technical Program Management, Risk & Quality Management, Delivery & Release Management activities
• Piloted the teams to be self-organization
• Organized and coached the Scrum Maturity of the team to hedge it to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc
• Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
• Applicable knowledge of the technologies used by the team
• Integrate, support, use and maintain issue tracking systems such as Rally, source control tools, Test case management systems (JIRA, Silk Central Test Manager)
• Maintain healthy JIRA and Confluence environment by periodically reviewing, add-on, permissions, workflows, notifications, dashboards, integrations and logs
• Scaled out-of-the-box functionality to agile practices (basically, scrum and kanban) across software team and delivered value to end users faster than ever before
• Built dashboards that tracked project status, house custom reports, and monitored team progress
• Not let issue tracking software dictate the team's process by Rally and Jira software flexible workflow engine thus easily built the perfect process that fitted the way the teams worked
• With Rally & Jira, ensured customizable workflow design and dashboard was adopted according to the requirements
• Planed, prioritized, and iterated team's work with ease by monitoring Rally and Jira Software. Gained real-time, actionable insights into how team was performing sprint over sprint
• Integrated Rally and Jira software with all the tools that the team was already using by leveraging its robust set of APIs
• Evaluated business needs, analyzed business processes, conducted requirement analysis, used-case design, designing test plans and developed database schemas based on the logical models
• Expedited requirements gathering sessions with business users, evaluated needs, documented process flows. Expertise in analytical, methodical and resourceful approach to problem solving, root-cause analysis
• Experienced in project management practices process improvement, managing large scale, distributed systems
• Used Jira's Query Language (JQL) to create a personalized view of Jira Software
• Proficient in Project Estimations, Budget Negotiations, Resource Management, Communications/ Negotiation Management & Decision-making maintaining integrity
• Strong facilitation skills; ability to adapt approach to different types of engagements
• Strong Executive Communications & presentation Skills through DBRs, WBRs, MBRs, QBRs & ABRs
• Exceptional ability to interact with multiple stakeholders like Customers/Business and Engineering teams, communicating changes in requirements, resolving conflicts and ensuring project delivery on time
• Supported development teams during solution design and build and realization stages
• Facilitated in UAT for final delivery and sign off responding to RFP and RFI in an integration product environment for end-to-end solution offering
• Experienced in preparing project plan, WBS, resource plan and activity duration estimations, product backlog and iteration backlog

AREAS OF EXPERTISE:

• Knowledge of various Agile frameworks: Scrum, Kanban, etc
• Extensive Scrum Ceremonies and Product Backlog Grooming skills
• Relative Estimation and Story-Based Development

TECHNICAL SKILLS:

Project Methodologies: Waterfall, Agile, Scrum

Applications: Sales Force, Phone Gap

Change Mgt. Tools: CA Agile Central (Rally), Jira, Rational Clear Quest, Service Now

Business Modeling Tools: Confluence, Rational Rose, Confidential Visio

RDBMS & Project Management: MS Access, MySQL, Confidential Project, Rally, ALM

MS Office Suite: MS Word, MS Excel, MS PowerPoint

Others: Multimedia and other menu driven applications

PROJECT EXPERIENCE:

Confidential, Green Bay, WI

Scrum Master

Responsibilities:

• Managed dependencies between other scrum teams (Scrum of Scrums), third parties, and other non-agile waterfall teams
• Introduced and encouraged team to explore healthy Agile development practices, focused on quality and technical excellence, predictable delivery, automation, and continuous delivery
• Prepared and facilitated Big Room & Release planning with Lean | Agile Teams
• Facilitated continuous improvement and the development of a learning culture with Lean | Agile teams
• Taught and trained new team members on Lean |Agile mindset and frameworks, practices, and process
• Mentored the Lean | Agile Team on agile values, principles, and practices
• Assisted in dependency management and cross team coordination
• Taught and encouraged a balanced backlog that delivers valuable features for customers, reduced technical debt, provided business value, and enabled product sustainability
• Promoted eXtreme Programming practices like test driven development, pair programming, and automation testing
• Organized and facilitated the sprint planning meeting and facilitated sprint planning, retrospectives, and sprint reviews
• Coached the Scrum team on user story sizing and acceptance criteria definition
• Identified potential problems, risks and issues and demonstrate course correction response utilizing Agile principles and practices
• Partner closely with project / program leadership and teams, scrum master and technical resources
• Ensured the correct data and tools are in place for transparency into the backlog and for exposing velocity for forecasting delivery
• Ensured work gets done reliably and with the appropriate priority and ensured features and deliverables are clearly understood
• Developed templates for documentation, Test strategy, Test schedules, Task assignments, Status reporting
• Ensured that project reporting, such as burndowns and status updates, add value and are consumed
• Experienced in preparing project plan, WBS, resource plan and activity duration estimation, product backlog and iteration backlog. Exposure to Confidential Project Plan tool
• Helped strengthen healthy team dynamics and cross functional collaboration

Environment: MS Office, CSI, TFS, JIRA, Salesforce.com (SFDC), CRM, Testful

Confidential, Redmond, WA

Agile Coach/Scrum Master

Responsibilities:

• Working closely with the teams through agile events coaching on performing the activities, playing the roles and generating artifacts based on SAFe and Agile best practices
• Analytics backdrop analyzing business needs and applying analytical methods to enable data-driven decisions
• Involved in supporting team operations with weekly meetings, periodic conference calls, status reports and department coordination.
• Implemented Agile-driven methodologies by conducting scrum ceremonies and product backlog grooming skills.
• Improved the resource productivity and deliverable timelines by adapting industry standard practices and showcasing proven case studies by enhancing the relative estimation and story based development.
• Successfully migrated projects from Waterfall to Agile-Scrum and ensure team adopt agile way of working
• Organized and facilitated Sprint planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum-related meetings
• Track and communicate team velocity and sprint/release progress with, and to all affected teams and management
• Involved in brainstorming sessions, analyzing the business processes, requirement gathering, Mapping the As-Is process and designing To-Be Processes
• Business Analysis Services/deliverables include analysis and promotion of Edge & Bing
• Attended PI planning workshops to discuss the epics and features and facilitated system demo, inspect and adapt workshops for future PIs and Release Management meetings.
• Trained teams in Agile, SAFe, Kanban, Confluence, and JIRA tool implementation
• Helped the POs to write and split User stories, breakdown Epics.
• Used JIRA to maintain product backlog and sprint backlog and to create and track user stories, Sprint planning, tracking and managing sprints, created Scrum and Kanban boards, status reports and burn down charts, Velocity reports
• Confluence was used to maintain project documents such as project plans, project scope, architecture documents, test plans, status reports, sprint retrospectives, Bi weekly sprint Review decks and demos
• Organized and Facilitated Scrum of Scrum meetings twice weekly to tracks dependencies and blockers across domain teams and resolve them.
• Tracked team progress by creating sprint burndown charts and Release burndown charts
• Worked on SAFe framework with other scrum teams on the ART, worked with Release Train Engineer, System Architects and system Team for Infrastructure requirements and to support integration testing,
• Managed various Stage and Production Release deployments of the teams
• Eliminated dependencies of the team and enforced scrum and agile principles across the team, implemented processes so that team can be high performing
• Helped the team in estimating story points and deciding the sprint backlog for every sprint
• Managed financials, budgets, invoicing and forecasting in terms of resources and costs for financial year.
• Created and published Project plan (MPP) based on effort and release calendar with detailed tasks in each SDLC phase; Assign identified resources to tasks in MPP,
• Managed financials, budgets, invoicing and forecasting in terms of resources and costs for financial year.
• Ensured timely availability of dependent deliverables, timely review, approval and sign-off the deliverables
• Identified, log and follow up on risks and issue mitigation

Environment: .Net, JIRA, Corello, Confluence, MS Office 365 - MS Excel, MS Word, MS Power Point

Confidential, Canonsburg, PA

Agile Coach (Scrum / Kanban)

Responsibilities:

• Implemented Tier 2 CRM project, where mobile client is on PhoneGap with Salesforce as backend
• Understood mobile app requirements and ensured the design satisfied the application
• Worked with vendor partners, stakeholders and driven agile teams; and as an individual contributor developed project management, release plans, and business analysis deliverables
• Worked closely with Product Owner and Developers to drive in meaningful user stories involving Objects, Fields, Super Users, Leads, Opportunities, Dashboards, Reports, Records, Picklists, Report Filters, Activities, etc
• Managed all aspects of the design and development process of mobile app from concept, development and release
• Managed an iterative development lifecycle (development, debugging, testing, deployment)
• Updated according to the latest industry trends in mobile technologies
• Facilitated produce technical documentation pertaining to mobile app and synchronized to requirement of sales representative
• Contributed to best mobile practices and team processes
• Assisted in the coordination of operational issue resolution
• Instrumental in ensuring Dev team setting up System Configuration as company information and users in the system and defined roles, profiles, territory setup for particular user
• Worked with Product Owner and Implementation Team members to learn and practice healthy backlog refinement and prioritization practices and supported its execution and improvement
• Planed, prioritized, and iterated team's work with ease by monitoring Rally Software. Gaind real-time, actionable insights into how team was performing sprint over sprint
• Integrated Rally software with all of the tools that the team was already using by leveraging its robust set of APIs
• Built dashboards that tracked project status, house custom reports, and monitored team progress
• Not let issue tracking software dictate the team's process by Rally software’s flexible workflow engine thus easily built the perfect process that fitted the way the teams worked
• With Rally, ensured customizable workflow design and dashboard was adopted according to the requirements
• Planed, prioritized, and iterated team's work with ease by monitoring Rally Software. Gaind real-time, actionable insights into how team was performing sprint over sprint
• Facilitated Team-level Agile Ceremonies through collaboration, communication, and conflict management
• Influenced the organization in the removal of organizational impediments and development of healthy Agile practices
• Severed impediments or guided the team to remove impediments by finding the right personnel to purge the impediments to the team’s ability to perform
• Acted as a buffer between external distractions to minimize disruptions
• Facilitated team development, mediated conflicts, protecting the team, and encouraged healthy team dynamics
• Fostered team responsibility, self-accountability, transparency and self-organization
• Leveraged coaching skills to help the team to solve its own problems
• Helped the team to develop, capture, and analyze metrics to facilitate team improvements
• Promoted transparency through healthy communications and data integrity
• Worked cohesively with developers, other team members, and testers, writing test plans and test cases
• Organized & facilitated sprint planning meeting, encouraged team members make progress to goals each day
• Participated in project design review meetings to prioritize and design the test documents.
• Worked closely with System Analysts, Project Leaders and developers to analyze the Business Requirements, Business Technical Specifications and Use Case Models.
• Analyzed and evaluated customer business problems and developed solutions to meet business requirements
• Reviewed business processes to assess adherence to Internal and global requirements
• Protected team from internal and external distractions
• Partnered with the Product Owner, especially with respect to grooming and maintaining the product backlog
• Engaging with other Scrum Masters to increase the effectiveness of the of Scrum framework in the organization
• Responsible for ownership and management of project budget and preparation of the backlog for planning
• Helped the team meet their daily and iteration objectives
• Assisted feature breakdown sessions, backlog refinement and team learning and events

Environment: Sales Force, PhoneGap, Rally (CA Agile Central), Mobile applications, MS Office Suite, Visio

Confidential, Bothell, WA

Business Analyst / Scrum Master

Responsibilities:

• Managed dependencies between other scrum teams (Scrum of Scrums), third parties, and other non-agile waterfall teams
• Introduced and encouraged team to explore healthy Agile development practices, focused on quality and technical excellence, predictable delivery, automation, and continuous delivery
• Substituted as Release Train Engineer for five months
• Prepared and facilitated Big Room & Release planning with Lean | Agile Teams
• Facilitated continuous improvement and the development of a learning culture with Lean | Agile teams
• Taught and trained new team members on Lean |Agile mindset and frameworks, practices, and process
• Mentored the Lean | Agile Team on agile values, principles, and practices
• Assisted in dependency management and cross team coordination
• Taught and encouraged a balanced backlog that delivers valuable features for customers, reduced technical debt, provided business value, and enabled product sustainability
• Promoted eXtreme Programming practices like test driven development, pair programming, and automation testing
• Organized and facilitated the sprint planning meeting and facilitated sprint planning, retrospectives, and sprint reviews
• Coached the Scrum team on user story sizing and acceptance criteria definition
• Identified potential problems, risks and issues and demonstrate course correction response utilizing Agile principles and practices
• Partner closely with project / program leadership and teams, scrum master and technical resources
• Ensured the correct data and tools are in place for transparency into the backlog and for exposing velocity for forecasting delivery
• Ensured work gets done reliably and with the appropriate priority and ensured features and deliverables are clearly understood
• Developed templates for documentation, Test strategy, Test schedules, Task assignments, Status reporting
• Ensured that project reporting, such as burndowns and status updates, add value and are consumed
• Experienced in preparing project plan, WBS, resource plan and activity duration estimation, product backlog and iteration backlog. Exposure to Confidential Project Plan tool
• Helped strengthen healthy team dynamics and cross functional collaboration

Environment: MS Office, JIRA, Salesforce.com (SFDC), SAP CRM, Hybris, SoapUI, TeamSite (CMS), SAP ECC, Web Services, Doors, MS Project and HP ALM

Confidential

Project Manager

Responsibilities:

• As a Project Manager, responsibilities included administering projects from definition stage, scoping of the Project, Identifying risks, periodically monitoring the performance of the project team, providing regular updates to the stakeholders, giving feedback to team members, mentoring as required and transfer of knowledge
• Participated in Joint Application Development (JAD) sessions; acted as liaison between the business and development teams
• Provided solutions to the business and suggested alternative measures for the Global business development

Environment: Windows 7, MS Outlook, MS Office Suite, MS Visio, other menu driven applications

Confidential

Lead Business Data Analyst

Responsibilities:

• Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals
• Maintained program level business and technical issues tracker, including appropriate follow-ups to achieve resolution and decision making
• Identified high level business requirements through interviews and surveys of the organization’s master servicing business unit
• Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
• Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities. Training computer users testing and writing test cases

Environment: Windows 7, MS Outlook, MS Office Suite, MS Visio, other menu driven applications