SUMMARY:

• Healthcare, retail, e - commerce, workforce management and HR, manufacturing, supply chain, and education domains in Program Management, Project Management, and Business Analyst roles.
• Expert in Waterfall and Agile methodologies.
• Portfolio, program, and project management as a corporate employee and as a senior consultant.
• Business analysis + process modelling + process re-engineering + lean principles and continuous improvement.
• Fit / Gap assessment, software selection and implementation, solution support, and change management.
• Software QA including test planning, cases and scripts, results analysis, defect resolution, regression testing, etc.
• Enterprise business intelligence (data warehouse), operational analytics, and on-demand reporting.

PROFESSIONAL EXPERIENCE:

Confidential, Akron, OH

Project Manager and Business Systems Analyst

Responsibilities:

• Responsible for a large project to identify, evaluate, and select a best in class IT Service Management solution called ServiceNow.
• Covered conception and initiation, planning, execution, final decision, and close activities.
• A related implementation project will be launched sometime .
• Responsible for a large project to implement the Eclipse v6 PPM solution.
• The application is owned by the PMO and it supports program / project types, categories, properties, portfolios, templates, resource types + roles, security users, groups, and policies along with organizational structure, global calendars, etc. Successfully implemented.

Confidential, Portland, OR

Project Manager

Responsibilities:

• Responsible for NetSuite Timekeeping application project that covered conception and initiation, planning, execution, performance / monitoring, and close activities.
• Internal cross-functional team and vendor implementation team.
• Responsible for Paylocity HR and Payroll application project that covered conception and initiation, planning, execution, performance / monitoring, and close activities .
• Internal cross-functional team and vendor implementation team.
• Responsible for large product initiative to develop refreshed test answer scaling / scoring for MAP Growth and MAP Skills student assessments (thousands).
• Also managed a related project to develop new normative standards for core competency and state mandated testing requirements using the scoring / scaling data and related analysis.
• Responsible for large product initiative to develop student assessments for Spanish speaking early learners k thru 2. School district partners have started the initial round of assessments to be followed by a 9 month pilot period to accrue testing results data.
• Responsible for managing ongoing programs for the two biggest products known as MAP Growth and MAP Skills.
• Content includes roadmap, next-up, weekly / monthly / quarterly management of in-flight workstreams for Scrum Engineering, Content Solutions, Psychometrics, Research, Professional Learning, User Assistance, Field Based Implementations, Partner Support, Marketing, and Sales. Helped implement the Scaled Agile Framework enterprise-wide.

Confidential, Portland, OR

Scrum Master

Responsibilities:

• Responsible for helping Daimler Trucks North America implement the Agile Methodology (Scrum) along with managing sprint planning, backlog grooming, artifacts, burn-down, and retrospective.
• Focused on rolling out Kronos v7 at 14 manufacturing plants + parts distribution centers.
• Will be rolling an additional 11 locations out in 2017 and 2018 (outsourced to a vendor).

Support Manager

Confidential

Responsibilities:

• Filled the role of Kronos Support Manager for a four-month period while the Confidential was out on medical leave.
• During that time, the team of five application support experts handled an average of 80 support requests per week consisting of break-fix incidents and service requests (maintenance and enhancement items).
• Transitioned to Scrum.

PMO Specialist

Confidential

Responsibilities:

• Responsible for analyzing and refining the support model…process, tools, roles + responsibilities, deliverables, documented guidelines, etc.
• Also responsible for analyzing and refining the resources model…required skills and core competencies combined with types of support requests (volume oriented).
• Also define support resource profiles based on roles + responsibilities. Other continuous improvement assignments in-progress. Transitioned to Scrum.

Confidential, Hillsboro, OR

Technology Infrastructure Project Manager

Responsibilities:

• Responsible for managing all aspects of a Confidential TIS project to support 18 company venues at the Rio De Janeiro Olympics.
• Managed a major workstream within an enterprise-wide program to relocate / upgrade all of Confidential ’s Data Centers.
• In addition managing tech infrastructure move / build efforts for Canada Headquarters + Distribution Center, Houston Showroom, La Photo Studio, Mexico Headquarters, New York City Offices, and LA Promo Center + Warehouse.
• Global effort spanning all of North and South America.

Confidential

Professional Services Project Manager and Business Systems Analyst

Responsibilities:

• Responsible for sales transition, project planning, discovery and analysis, design, configuration / build, customizations, QA testing, deployment, go-live cutover, and support related to the Kronos suite of workforce management products versions 6.2 thru 8.0 including Analytics. All were on-time and on-budget implementations at several top companies.

Confidential, Deerfield, IL

Scrum Master

Responsibilities:

• Responsible for creating and managing three-week sprints (development cycles) made-up of a logically related set of approved user stories (product backlog) for the enterprise public website.
• Also managed recurring two week defect-fix releases. Several ongoing adhoc assignments consisting of of data analysis using SQL and Excel.

Confidential, Beaverton, OR

Global Project Manager

Responsibilities:

• I owned Kronos Workforce Central 6.2 deployments.
• My final assignment was to investigate the requirements for combining the requirements / configurations / data for the HR-Direct and Retail business units into a single shared configuration. Enterprise-wide initiative.