SUMMARY

To obtain a management position which would take advantage of my ten years of varied, in - depth background in Project Management, Change Management, Financial Analysis and Business Process Management.

TECHNICAL SKILLS

• Microsoft Windows/Office Suite 
• Word
• PowerPoint
• Excel
• Visio
• Project Manager
• JIRA
• ServiceNow and SharePoint
• Agile and Waterfall Methodologies

PROFESSIONAL EXPERIENCE

Confidential, Orlando, FL

Project Manager

Responsibilities:

• Coordination and project management of internal and external teams to ensure that the website optimization program continues to launch tests at the quality and velocity determined by the business.
• Coordinating and scheduling of optimization meetings
• Providing post meeting notes and ensuring action items are followed up on in a timely manner
• Updating Confluence and Jira with appropriate project information including up to date creative and current status
• Assisting with testing timeline creation and adherence to schedule
• Assist with building presentations
• Participate in and support the entire life cycle of the testing concepts: Idea generation, Hypothesis review, Prioritization of test concepts, Creative review, Preview all tests and provide business approval, Monitor tests after launching, Review & Analyze test results to determine next steps
• Facilitate communication between strategy, creative, development and QA teams.
• Work with licensed partners, legal and other stakeholders as necessary to ensure that projects through the optimization program follow the proper review, compliance and legal protocols and partner together to resolve any areas of conflict.
• Creative asset gathering, dual job approval monitoring with core optimization team and creative resource team.
• Provide proper notification of upcoming tests as well as test launches to key internal and external stakeholders.
• Gather full requirements for winning tests across all areas and document in appropriate systems.
• Proactively contributes to continuous process improvements by effectively identifying and addressing issues in a timely manner.
• Create timelines and track progress of multiple optimization initiatives, making sure they are on time and on budget. Additionally, creating presentations, representing the Optimization team at key stakeholder meetings and other project management type tasks as necessary.

Confidential

Digital Marketing Project Manager

Responsibilities:

• Work with project & client teams to prioritize project requirements, and develop and maintain project plans
• Web Development (WordPress and Shopify), Social Media (Facebook/Instagram/Linked In) and Blog Content (Website)
• Lead project status meetings with internal and client teams
• Manage client expectations and communicate with all stakeholders as needed to deliver successful implementation and on time delivery
• Manage and communicate project charter and scope, task assignments, dependencies, and target dates
• Coordinate project delivery dates against estimates to keep the projects on schedule and within budget and scope
• Maintain open and constant communication among internal team, customers, and management regarding project status
• Take ownership of deliverables and perform analysis, testing, support, training, or other tasks as necessary
• Support QA by prioritizing and assisting with early identification of issues

Confidential

Business Process Project Manager

Responsibilities:

• Own and drive timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone while identifying and driving resolution of all project issues.
• Effectively manage change and risk, partnering with the team to ensure the right decisions are made at the right time, appropriate communication occurs and that plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements as business needs change.
• Coordinate and communicate with internal customers as needed to set and manage expectations, highlight and resolve issues and ensure an overall excellent experience working with the PMO team.
• Lead and drive project team to successful planning and implementation of project completion (on time, on budget, full scope).
• Develop and maintain productive working relationships with business partners and systems community.
• Work with business to validate requirement definitions to recommend projects based on evaluation of business plans and opportunities analysis.
• Assess alternatives for economic feasibility, budget impact and delivery risk.
• Manage and guide the design, development, testing and implementation activities for the entire project using structured methods and techniques.
• Develop, integrate and coordinate the project budget, scope of work, project schedule and project team.
• Negotiate with resource teams on availability, commitments, dates, and deliverables.

Confidential

Mortgage Change Management Project Manager and Technical Writer

Responsibilities:

• Identifies and supports the implementation of process improvement opportunities both in the business unit as well as supporting cross functional process improvement initiatives.
• Ensures that policies, procedures, control documentation, and related processes are reviewed and updated when changes occur due to external changes (regulatory, compliance, etc.) and internal process improvement initiatives.
• Ensures both proper communication of the change and that appropriate training is completed for the employees impacted by the change.
• Analyzes and documents business processes and metrics and identifies improvement opportunities, calculate/estimate costs/benefits of alternative actions or solutions to establish their viability, re-engineer processes to deliver greater effectiveness and efficiency.
• Identifies risks to which the business is exposed, implements measures to prevent, eliminate or mitigate losses, and monitors outcomes and risk levels for the business.
• Change Management Evaluates the potential impact of regulatory, compliance, and financial decisions on assigned audience groups, makes recommendations to management for planning and decision making purposes. Ensures appropriate communication occurs regarding the change, ensures impacted employees are trained, and ensures adoption has occurred or creates mitigation plans in support of change.
• Risk Governance Ensures that risk governance activities occur including maintenance of up to date Risk & Control Self Assessments (RCSA), policies and procedures, process mapping documents, key risk metrics (KRM), action plan follow up, and coordinating required management certifications.
• Process Improvement Analyze, interpret business data, and draw conclusions that enable solutions to business problems, issues or concerns in the business segment.
• Project Implementation Coordinates development and implementation of special business projects by identifying and defining project objectives, reporting results to various management levels and assessing potential impact of recommendations with related areas. Execution is ensured through communication and training of impacted employees.