SUMMARY:

• Confidential is responsible to lead, guide and control the implementation of large scale enterprise projects of a highly complex nature utilizing standard Confidential Project Management tools and methodologies.
• Manage all dimensions of large scale enterprise programs and/or projects which may include simultaneously managing multiple programs/projects and multiple project teams across one or more entities.
• Confidential has more than 34 years working experience in Information Technology, and Project Management.

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential, Lancaster, PA

Responsibilities:

• Lead, guide and control the implementation of large scale enterprise projects of a highly complex nature utilizing standard Confidential Project Management tools and methodologies.
• Manage all dimensions of large scale enterprise programs and/or projects which may include simultaneously managing multiple programs/projects and multiple project teams across one or more entities.
• Working on Telephony, Facilities and IT projects in multiple new buildings, offices, hospitals and clinics.
• Multiple servers built in VMWare Confidential, UNIX and Avaya OVA’s.
• Ensure all purchased or in - house developed systems are tested and implemented in a controlled environment, including integration with existing clinical, administrative and financial systems. Ongoing project responsibilities include:
• Overseeing the program/project budget
• Resource management
• Scope management
• Development and management of the project schedule
• Coordination with hospital departments and staff, training
• Change management
• Communication management
• Risk assessment and mitigation, and issue resolutions
• Advocate on behalf of the patient and Information Services users (customers), ensuring customer requirements are met and services rendered by clinicians are not adversely impacted by new systems.
• Ensure the delivery of projects on scope and on time.
• Provide project leadership and direction, give guidance to project teams on how to develop, purchase, test and implement information systems.
• Work with and report to Senior Leadership, as needed, during the project lifecycle.
• Support ad hoc requests from Senior Leadership.
• Ability to perform job functions with a very high level of independence.

Confidential, Pittsburgh, PA

Senior Project Manager

Responsibilities:

• Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/sponsor’s needs and deliver on desired outcomes.
• Work with offshore teams for Oracle development and conversions from Citrix to Confidential .
• Infrastructure and security upgrades for PII and Hipaa projects.
• Advanced verbal and written communication skills.
• Ability to develop project plans, manage individual deadlines and goals.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Advanced proficiency with all MS Office applications, MS Project and/or Visio.
• Highly organized with good time management skills.
• Customer service orientation and strong interpersonal skills.
• Analytical thinker with creative problem solving skills and attention to detail
• Develop integrated baseline project plans applying estimating models, identify resources and skills required, document estimating assumptions, refine plans and manage performance against them.
• Recommend best solutions based on understanding of business issues.
• Provide task-based schedule and cost forecasts and assist in assessing risk-based provisions.
• Capture and track program metrics and perform analysis.
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk. Manage client expectations, anticipates operational and tactical risks and tracks them.
• Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.
• Manage project closure initiatives, such as client satisfaction survey and closure analysis.
• Document and archive project activities, deliverables, tools and findings for future projects
• Working with IT and Telephony setup for branches and office buildings.

Project Manager / Engineer

Confidential, St. Charles, IL

Responsibilities:

• Waterfall and Agile/Scrum approached Enterprise Project Management using MS Office, Project, Jira, VMWare Confidential, SAP Project & Portfolio Management (PPM), Remedy and VPN. Projects with Enterprise Network Infrastructure: Cisco network, disk infrastructure SAN, servers and OS upgrades. Mixed projects involving distributed teams for system development, configurations, training and UAT’s. Combinations of multiple systems ERP, SAP, POS, Remedy into a Business Intelligence Matrix for making decision.
• Working with e-commerce (COTS) Commercial off-the-shelf software configurations systems like Esko Prepress and Package. Manufacturing production and distribution systems and lines. wide printer solutions, Windows 10 Upgrades, Office 365, laptop and desktop refresh.
• Support of the “Deal Approval” process through: Supervise the creation and routing of worksheets to the dealing managers for approvals. Project approvals through: working within Project Conception and Initiation, Project Definition and Planning, Project Launch or Execution, Project Performance and Control and Project Close.
• Facilitate Disaster Recovery and Business Continuity planning, documentation and testing.
• Improvement of Process and Quality Projects. Work with manufacturing, distribution and offices.

Confidential, Pittsburgh, PA

Senior Project Manager

Responsibilities:

• Function as Project Manager for Line Of Business projects and System Integration Project Manager for Greenfield Bridge Infrastructure Projects under the PMO
• Support Agile/Scrum process in multiple projects and distributed teams using Clarity, Clearview, Jira and SAP.
• Defend projects in the Audit process using Clarity, Office 365 and SharePoint.
• Facilitate the infrastructure delivery components for multiple LOB projects simultaneously.
• Disaster Recovery and Business Continuity Planning and updating of procedures.
• Cross functional project team leadership for definition of project infrastructure scope, objectives and deliverables.
• Conduct project meetings and maintain consistent status reporting on delivery schedule progress.
• Prioritize infrastructure deliverables across multiple projects ensuring alignment with our strategic programs.
• Develop detailed work plans, schedules, infrastructure components estimates, resource plans and status reports.
• Responsible for project related hardware and software procurement.
• Maintain Corporate strategy through use of Business Intelligence Systems.
• Ensure adherence to quality standards.
• Enterprise Projects involving SAN, NAS, Virtual environments and security.
• Upgrades of Windows 10, Cisco security and moves of VMWare Confidential, VMWare, Unix and Window servers.
• Worked on Process and Quality process Projects.
• Working with (COTS) Commercial off-the-shelf software configurations.
• Also worked as a remote System Integrator for a few months.
• Worked with server migrations from existing data centers to Greenfield Bridge.
• Worked with staging areas in Columbus Data Center for rollouts in Branch offices.
• Worked with remote teams nationally on project to upgrade branches Cisco and WSUS servers.

Confidential, Harrisburg, PA

Senior Project Manager

Responsibilities:

• Working with e-commerce system for Business and Charity for the Department of State.
• Lead multiple Scrum team meetings with distributed developers and testers from internal systems team; web development team and internal operations support teams.
• Prepare change request as requested by developers, product owners or stakeholders resulting from user feedback at User Acceptance Testing.
• Update and maintain project plans, risk assessments, work break down structures and other documentation stored in project folder of SharePoint.
• I prepared in both Excel and Visio an explanation of each user story and the user story prerequisite. I further organize these into a hierarchical order and prioritization from the product owners. In Excel each were given a priority, in Visio a graphical layout of the priority and in TFS I assigned team members based on effort level completion deadline to meet.
• I helped with creation of user stories. I sat in the system design meetings with the subject matter experts, product owners, business analyst and users to aid with system designs. I attached the flow charts and data flow diagrams to the user stories and reviewed the business analyst analysts according to the stakeholder point of view to technical specifications.
• I was responsible for the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• I would meet weekly with the business development team at Trecom Systems Group to review the financial objectives, prepare and maintain the annual budget; scheduling expenditures; analyze variances; initiating corrective actions.
• I would meet weekly with the CIO, Director of BCCO, other Project Managers and IT Managers to review the risks, roadblocks and success status. We would further drill down on financial objectives, prepare and maintain the annual budget; scheduling expenditures; analyze variances; initiating corrective actions.
• At the end of each Sprint I would prepare a lessons learned, review of what worked well and how we could improve performance.
• I worked closely with the Governor’s Office or Administration to move each development phase from the development environment at BBCO to the live on-line environment at the GOA site.
• I worked with Microsoft, the IT team and our developers to recommend and give specification to the operating environment servers, operating systems, virtual and physical setups for any insight on how to tweak or improve performance.
• Worked closely with IT support and DBA’s on when to move MS Dynamic changes to MS SQL backend to a development, QA, UAT and Live state of software environments.
• Keep all development and Implementation in alignment with DR and Business Continuity procedures.
• Working with (COTS) Commercial off-the-shelf software configurations.
• Work with ServiceNow.

Confidential, Plantation, FL

Chief Information Officer

Responsibilities:

• Managed web developers, e-commerce projects CRM and Business Intelligence Systems.
• Infrastructure upgrades for Windows 7, virtual network servers and SAN. I managed personnel to perform upgrades, compatibility testing and corrections.
• Setup offsite replication host with cloud storage. I setup and coordinated with other vendors hosting, replication and DR plans.
• Switch from managed services and secure firewalls to internal IT. I hired and create an IT department to run the insurance company.
• Create a Disaster Recovery and Business Continuity Plan. I created a plan to recover from any disaster involving onsite, web operations, physical building and personnel.
• Implement of Symantec Ghost installation. I Research and planned the IT team efforts to deploy imaging software from a central server to desktops for compatibility and support.
• WSUS server project, I researched and lead or assigned implementation of a Microsoft Windows Service Update Service Server to automatically update desktop systems with only the approved updates. Regulatory insurance and compatibility issues required limiting the distribution of updates.
• Moved Data Center Operations from one location to another.
• Create and Maintain documentation of Disaster Recovery and Business Continuity.
• Test DR and BC plans.
• Upgrade and migrate to Office 365.
• Improve Process and Quality techniques as a project.
• Working with (COTS) Commercial off-the-shelf software configurations
• Worked with creation and moving of Data Centers.

Confidential, Miami, FL

Senior Project Manager

Responsibilities:

• Manage and lead team of engineers in the delivery of desktop, helpdesk, VMware, Exchange, Windows, AS/400, RIM Blackberry Server, Micros, Agilysys LMS, DataMagine, Daylight Catering and gaming network services for Resort & Casino.
• Ensure service level and customer satisfaction metrics are met and build collaborative customer relationships with clients.
• Manage relationships and control cost through vendor negotiations.
• Monitor all network operations & gaming systems projects in a class 2 Gaming establishment and a resort hotel. Project implementation of Bally1 gaming reporting system, hotel / resort upgrade of televisions from dish to IP television, analog to digital telephony, ADP, Kronos, VMware, Windows 2008, AS/400, SAN, NAS, Cisco and security systems.
• Working with e-commerce system for Hotel bookings and Guest Loyalty programs.
• Worked as Security Officer with AS/400 and Windows networks to performed SOX audits.
• Aid in the maintenance of Business Intelligence Systems and Customer Loyalty Gaming/Hotel/Food tracking and suggestion intelligence interfacing with ERP systems.
• Data warehousing.
• Data Center construction. I worked as Lead Project Manager, IT Manager and lead Engineer on the rack layout, fire suppression system, door entry system, KVM connections per rack, raise floors, cable and color management, IP television, telephones, circu its, fiber runs to ATM’s, slot banks, RF closets, virtual and physical server configurations, remote VPN administration and security officer . This involved more than 40 contract companies and our own IT teams.
• Infrastructure upgrades for Windows 7, Micros and Agilysys POS systems, ATM’s, network servers. I lead the team as Project Manager and Engineer working with vendors to upgrade 200 plus desktop operating systems and verify that all financial systems and hardware peripherals worked properly.
• Hotel operations involving IP Telephony, IP TV and ACCPAC ERP. Worked with vendors in the proper upgrades and maintenance of IP and ERP systems. I would handle implementation, training, upgrades and budgeting issues. I would assign techs both internal and externally.
• Managing Bally Gaming ERP and Slot Project ($10 Million & 30 persons). Project Manager in strict guidance of regulatory guidelines for gaming and financial organizations.
• Setup Data Center Security, A/C, Fire Suppression, cabling, phone, floor, racks and circuit layouts.
• Test and maintain the Disaster Recovery and Business Continuity plans.
• Working with (COTS) Commercial off-the-shelf software configurations
• Worked with upgrades of Data Centers, IDF’s and Gaming controllers rooms.

Senior Project Manager

Confidential

Responsibilities:

• Infrastructure involving data centers and IDF closets.
• Manage Projects for Windows 7 upgrades, servers and telephony upgrades. Use MS Word, Excel, Outlook, Project and Visio.
• Project with multiple locations for Giant Grocery chain Agilysys POS system upgrades. (30 persons).
• Installation of Point of Sale System’s and server upgrades on I-Series AS/400 back office. Manage scheduling, cost, personnel on multiple sites nightly, perform project reporting and control scope.
• Maintenance and support of Point of Sale system, Inventory and Ordering systems.
• Manage all phases of project scheduling. his includes working with vendors and managing programming interface issues between systems.
• Maintenance and support of Point of Sale system, Manhattan Inventory and Ordering systems. Manage all phases of project scheduling. This includes working with vendors and managing programming interface issues between systems.
• Project for Cisco phone system upgrades for Confidential manufacturer. (5 persons). Managing IT department while their IT Manager was out on maternity leave. Installation of new IP Avaya phone system, maintenance and installation of all technology in a lead / battery manufacturing plant. Manage and administer budgets for both projects and operations. Control Risk, project scopes and work with multiple vendors on-site.
• Project with multiple locations for Lafayette University system upgrades. (15 persons). Preparation of school systems for beginning of new year wiping, imaging and helping with the moving in and configuration of student’s computers and other technology to dorm rooms. Manage schedule and on-site engineers in multiple buildings and control cost.