SUMMARY:

Accomplished Program / Senior IT Project Manager with extensive experience and increasing levels of responsibility … knowledge of human relations, information technology and the creating, structuring and implementing of complex business systems … excellent communication, motivational and decision - making skills … strong analytical and problem-solving ability a consummate IT professional who quickly learns new areas, analyzes issues and needs, and creates and implements innovative solutions.

DEMONSTRATED AREAS OF EXPERTISE:

• Leadership/Change Management
• Program/Project Management
• Customer Relationships
• Team Leader/Mentor/Coach
• Business Process Analysis & Design
• Continuous Improvement
• Strategic Planning
• Systems Development Life Cycle
• Vendor Management

TECHNICAL EXPERIENCE:

Client/Server/PC: EVM, Lotus Notes, CMM Level 3, ETL, SAP, SDLC, XML, DATA WAREHOUSE, SIX SIGMA, BUSINESS OBJECTS, HP PPMC, Clarity, ITIL v3, ORACLE DB, SQL 2008, VB, VBA, MS.NET, HTML; COGNOS BI Tools, MS Windows XP/2003/2007, TCP/IP, UNIX; VMWare, Linux, Citrix, LAN, WAN; Wintel Servers, SAN Storage, MS Office, MS Project 2003/2007, 2010,Visio, Excel; Word; Access; Powerpoint, Hyperion, Use Cases, RUP, Project Office, Artemis, EPMS IBM IBM/MVS, TSO/ISPF, CICS, JCL; COBOL; IMS/DLI; SAS; FORTRAN; ASSEMBLER, M204, VSAM, AS400, DB2

PROFESSIONAL EXPERIENCE:

Confidential, Savannah, GA

IT PMO Project Manager

Responsibilities:

• Responsible for leading, managing, and organizing projects to accomplish Gulfstream’s business objectives. Major project accomplishments at Gulfstream are listed below:
• Managed project to improve Company's processes, technology, and procedures to prioritize, track, and remediate cyber vulnerabilities, to improve existing governance structure, and to provide more effective reporting and metrics.
• Managed project to re-architect the existing SCCM system to maximize the value of tool by establishing a SCCM governance model, by expanding capabilities and leveraging existing feature sets, by creating and implementing a coordinated and consistent vulnerability patching process, and by establishing a scalable SCCM environment to support future company growth.
• Re-architecture included steps to install a new SCCM version, modification to the SCCM database design, build of Dev and QA environments and upgrade of the existing Prod environment, and enhancements to interfaces to support Configuration Management Database (CMDB) and Cyber remediation reporting.
• The new SCCM system was deployed to corporate and remote locations.
• Managed overall Program to upgrade Gulfstream's Product Support Call Center operations to utilize the SAP Business Call-Center Management (BCM) system.
• Key components of the Program included; deployment of a new VOIP phone system, design and configuration of BCM functionality, enhancements to network capabilities, improvements to Call Center failover processes, build-out of a Call Center test lab, and setup of MS Sharepoint integration.
• Provided program oversight, communication, and coordination for all major milestones and deliverables.
• Responsible for managing projects to implement a global multi-phase SAP system to standardize business processes, improve business performance, and enable business growth using SAP Application Lifecycle methodology.
• ERP Phase 1 included implementation of corporate functions and initial phase for certain product lines utilizing SAP consultants, internal IT resources, and other 3rd party consultants.
• Phase 1 responsibilities included managing work-plans, staffing profiles, and labor reporting for multiple FRICE projects using HP Project & Portfolio Management Center, MS Project Integration, and PMO processes and procedures.
• Also, managed SAP Infrastructure Peripheral projects for ERP Phase 1 and Phase 2 to define, procure, and implement all peripheral equipment needed to support the warehouse management, product support, and quality management areas for the SAP implementation.
• The equipment included barcode RF mobile and desktop scan / print devices, communication software, and product licenses.
• Equipment was procured from multiple vendors, configured for SAP, network compatibility, and single sign-on, and then deployed to multiple domestic and international locations.
• Responsible for managing major upgrades to the corporate Accounts Payable System to handle increased volumes of business transactions, to incorporate new corporate approval policy, and to improve timeliness and efficiency of vendor payments.
• Project included version upgrades to Kofax and Onbase invoice processing software, improved business workflow automation, the implementation of high-volume scanning equipment, and the installation of new DEV, QA, and PROD environments. Managed activities to negotiate and select a new support vendor, to gather business requirements, and to develop functional and technical specifications.
• Also, managed cross-functional activities to integrate and test with SAP and numerous Legacy systems.
• The project was the highest priority IT project at Gulfstream for about four months due to certain deliverables being predecessor requirements to a critical SAP implementation.
• The project had numerous challenges during the course of design, development, and testing due to numerous and incompatible technologies, complex integration with other systems, and inconsistent environments.
• Responsible for managing project to implement infrastructure upgrades necessary to support the roll-out of Windows 7 to corporate and remote locations. Infrastructure included servers, network printers, and peripheral devices.
• Responsible for defining, planning, and implementing the infrastructure upgrades and for collaborating with other project teams to deploy the Windows 7 image, to perform pilot migration testing, and to perform user acceptance testing.
• Responsible for managing project to upgrade Gulfstream's internal website to Websphere Portal version 8. Responsibilities included working with business users to define requirements and migration approach, collaborating with internal infrastructure team, solution architect, and SME to build, configure, and test server, storage, and database design, and managing vendor activities to perform the version 8 install and configuration.

Confidential, Wichita, KS

Technical Project Manager

Responsibilities:

• Responsible for planning, executing infrastructure and desktop projects including SQL 2008 database upgrade, SAN storage upgrade, and server upgrades for Windows and Unix operating environments.
• Project management responsibilities involved coordination between technical teams including DBAs, server administrators, solution architects, and operations analysts and included oversight of change management, scheduling, and conflict resolution activities to minimize any impacts to business operations.

Confidential, KS

SAP Program Manager

Responsibilities:

• Responsible for planning, executing, and finalizing projects according to deadlines and budget constraints, acquiring resources, coordinating team members and third-party consultants, and overseeing quality control throughout the project life cycle.

Confidential, Wichita, KS

Program / Sr. Project Manager

Responsibilities:

• Responsible for leading, managing, and organizing projects to accomplish Confidential ’s business objectives. Major project accomplishments at Confidential are listed below:
• SAP / PMO Project Manager on a $18M capital project to implement new system capabilities across the Confidential global network of Service Centers.
• The new system was integrated with Confidential 's existing Enterprise SAP, Data Warehouse, and legacy systems to manage all customer orders for aircraft maintenance, repair, and overhaul services. Managed project by utilizing Confidential 's seven phase SAP / NPSI project methodology, by using MS Project 2007, Clarity, and EVM project management tools, and by following the SAP / PMO policies and procedures. Project included team members from the major service centers, Confidential IT functional SME staff, and Consultant technical, functional, and developer staff.
• During Phase 5 (Development) the project involved a staff of over 50 full-time resources. Managed project milestones, verification and acceptance processes for project phase deliverables, and the PMO status and reporting requirements.
• Developed project management deliverables including project management plan, business case, and scope statement documentation.
• Built master project and detailed production cutover schedules to include FRICE development, data conversion and integration test cycles, and SAP build steps for test and production environments.
• Coordinated with Confidential 's internal and external infrastructure teams to define and procure service center hardware upgrades, with internal application support teams to schedule interface testing, and with the corporate SAP Basis and Security teams to identify environment setup and test requirements.
• Managed governance of all aspects of the project budget including capital and expense calculations, monthly financial and accrual projections, and vendor invoice reconciliations.
• Prepared weekly, monthly, and year-to-date plan, actual, and forecast figures, developed numerous financial charts, and calculated monthly earned value (SPI, CPI) ratios and analysis to ensure schedule and financial viability of the project.
• Managed, led, and organized eighteen month project to design, build, and install a multi-million dollar Enterprise Data Warehouse (EDW) business intelligence solution for Confidential ’s new SAP system implementation.
• Responsible for engaging consultants, infrastructure vendors, and internal teams to achieve project deliverables, milestones, and project tasks.
• Responsible for managing, organizing, and overseeing activities to procure, setup, and configure server environments, Business Objects (BO) software setup, and Unix/Oracle10G database configuration.
• Responsible for planning, organizing, and collaborating with SAP project team leaders and Supply Chain Management, Financial, and Operational functional leaders to plan, schedule, and execute integrated test cycles, functional change requests, and defect error handling procedures.
• Responsible for administering business communication, change management, knowledge transfer, organization readiness, and production cutover activities.
• Project Manager on a Systems Management pilot project to design, build, and implement a Configuration Management System (CMS). The project objectives were to implement ITIL best practices, provide a proof of concept for future ITIL development, and reinforce the ITIL knowledge of the Confidential IT organization.
• The objectives of the CMS system were to provide business leaders with better information to manage their IT application costs, better understand IT cost drivers, and better understand and utilize available IT Services.
• Responsibilities included developing an overall ITIL implementation plan, defining the scope and objectives of the CMS project, and preparing and presenting a recommendation for management approval. Led cross-functional team consisting of IT SME and process improvement staff to gather business requirements, develop functional and technical design specifications, and to perform analysis of configuration management items and definitions.
• Prepared ITIL training material and conducted ITIL refresher training for the team to level-set ITIL knowledge and understanding.
• Managed, organized, led largest disaster recovery test ever conducted within the Confidential .
• Managed a team of over 100 internal and 3rd party resources to plan, prepare, and conduct a disaster recovery test based on a data center outage scenario.
• Project involved planning disaster recovery procedures, documentation, infrastructure and applications, remote site configuration, 3rd party schedules, management reviews and approvals. Monitored disaster recovery test execution, documented lessons learned, and made recommendations for improvement.
• Managed, organized, and led multi-million dollar project to design, build, and implement a business intelligence solution for Confidential ’s Reliability Engineering group. Project involved managing software consultants, infrastructure provider, and internal resources to produce critical performance, statistical, and trend information regarding aircraft component failure, product design, and corrective action processes.
• Project involved building three infrastructure environments, developing ETL processes, Web/Crystal Reports, and Reliability Data Marts.
• Responsible for managing, overseeing, and accomplishing all project phase deliverables, gate review acceptance, and critical project milestones to achieve expected benefits within cost and schedule constraints.
• Managed, organized, and led project to establish new manufacturing capabilities outside the USA.
• Responsibilities included managing voice-of-the-customer requirements, defining alternative solutions, and presenting proposals to the business program manager.
• Responsible for engaging, overseeing, and directing Confidential ’s infrastructure service provider to organize, coordinate, and manage the configuration and implementation of the network, workstation, and telecommunication infrastructure for the new facility.
• Responsible for providing project management leadership, training, and best practices to enhance, grow, and improve project management capabilities at Confidential using PMBOK project methodology, Six Sigma continuous improvement tools, and Clarity and MS Project tools.
• Co-authored six Project Management courses to provide mentoring and improve project management knowledge within the Confidential IT organization.
• Confidential is the world leader in general aviation aircraft.

Confidential, Wichita, KS

Program / Sr. Project Manager

Responsibilities:

• Responsible for managing multiple and concurrent program portfolios within a Program Management Office (PMO) for a global business account.
• Responsibilities included providing leadership on technical and highly complex infrastructure projects to gather requirements, define/evaluate solutions, and present project proposals to the client.
• Duties included identifying/securing resources in a highly matrix environment, guiding projects to timely completion with achievement of stated objectives and budgetary constraints, and overseeing work of 3rd party suppliers.

Confidential, San Antonio, TX

Project Manager

Responsibilities:

• Responsible for leading, managing, and organizing multiple and concurrent Enterprise Business Operations infrastructure projects to accomplish Board of Director priorities.
• Managed projects that involved building a multi-million dollar high-availability Data Center and Test Lab for Open Systems and IBM Mainframe processing.

Confidential, Wichita, KS

Project Manager

Responsibilities:

• Responsible for planning, organizing, and leading value-added business projects using project management lifecycle methodology to drive project results.
• Responsibilities included leading application development project teams consisting of internal and offshore resources, managing custom-built and software package implementations, and organizing cross-functional project activities.