Program Manager Resume
SUMMARY:
- Seeking to leverage my Program, Product and Project Management background in a: start - up, expansion or growing corporate environment for the creation, development and/or migration of the product or solution.
- Having delivered managerial and servitude leadership within teams (Up to 150+) with successful alignment, mitigation of risk and value, by avocation and evangelism several outcomes saved cost ($2 MM) and time (9 months), even regulatory compliances.
- Teams I have been fortunate to be with have collaborated successful development, implementation and deliverables with better than results. Personally proactive in leadership and liaison skills, executive, business and technical level interactions, engaging in crucial conversations and managing uncertainty with political savvy, tact, and mature EQ.
- 20 years in Program, Product and Project Management:
- 18 of those in Federal ERP IT: AppDev, Data Migration, Integration and PaaS/ SaaS;
- 10 of those leading Federal Healthcare Programs (Program Mgr. PMO Lead) facing client at executive, business and or technical dialogue levels with oversight of; policies, procedures and processes (Risk) with effective and efficient outcomes (Governance) and compliance to Regulatory environments.
- Accountable for contract’s product deliverable, acting as an Evangelist to client, being VoC, providing vision, coaching or guidance, consistently delivering business results, multiple technical deliverables on aggressive schedules. Communicating program risks and dependencies, leading tasks, schedule and resources necessary for smooth transition into client operations.
- Demonstrated success in Federal, Regulatory and IT Frameworks (Outlined at end), managing contract tasks and deliverables with compliance, financial controls, and performance measurement.
- Effective and executive-level communicator, using persuasion, motivation and critical conversation when needed, in development of team, of others and in adapting to and thriving in, high change environments.
- Certified Scrum Product Owner w/ 5 projects over 5 years in Transition (3 Waterfall to Agile (Kanban and Scrum), Agile Scrum (Training and procurement of Training and Tools) Scaling Scrum (3 Scrum Teams). Currently training for Coach certification.
TECHNOLOGY PROFICIENCY:
Methodologies: Agile (Scrum, Kanban), SDLC, OOD, PMBOK
Frameworks: NIST, COBIT, ITIL, ISO, Waterfall
Program / Portfolio Tools: PMAS/ PMAT, ProPath, Clarity
Project Tools: JIRA, Confluence, Git, SharePoint, MS Project, RequisitePro
Strengths: Program Management, Client Relationship Management, Strategic Thinking, Compliance, Governance, Operations and Process and Risk Improvement.
PROFESSIONAL EXPERIENCE:
Confidential
Program ManagerResponsibilities:
- Migration of Legacy-based Healthcare data and services to a Private Cloud. Responsible for client engagement, architecture, vendor vetting, change management and SLA outlines. Providing guidance with constraints, individual project’s burn rates, and vendor management.
- Personally, providing oversight on program vision, components of, including implementation and integration (Connections to several FedRamp PAD’s in distributed data centers (MD/NM/AZ) supporting this private cloud and services)), AppDev inclusive of financials, member and healthcare records, integration of Confidential, Pharmaceuticals and ICD-9 codes.
- Migration from the legacy data centre environment (Cobol/ RPG) standing up Oracle 9i’s.
- A $75+MM Program over 2 years: having 7 direct reports, contracting 3 colocation centers, management of 9 vendors, for a team total of 150+.
- Provided assessment to contracting firm on their solicitation response: vetting several non-compliances (e.g. GSA Policies, Federal Healthcare Regulations and IT standards), recommending additions and changes to final submission. Contractor (Client) was awarded a ($XX MM) 2-year award whereby I was offered the Program Manager role.
- Highlights include a $2 MM cost reduction in using COTs software, a 9-month reduction in AppDev, and a 3-month reduction in integration time.
- The solution used off-the-shelf technology in the integration of private Cloud and a “thin-client” in a cloud-back office solution upgrading 12 regional offices and connecting to a stood-up service desk office.
Confidential, Washington, DC
Program ManagerResponsibilities:
- Requirements outlining Big Data Analytical Platform for Healthcare Benefits Adjudication in AWS Fed cloud.
- Through a handful of sprints in prototyping (Fail Fast), storyboarding, presenting w/ acceptance/ reflection feedback, our team developed an Analytical Engine (DB) and Platform on AWS EC2 (Paas) with additional mimicked systems (Instances of Oracle and SQL) providing adjudication stages.
- Methodologies (Scrum, Spring Architecture)
- Project tools (AES EC2, Oracle, Java, Python and, R)
Team tools: JIRA, Confluence, EasyBacklog, GitHub, SharePoint
Confidential, Augusta, ME
Management Consultant
Responsibilities:
- Consulting to CEO, serving PMO in providing oversight for project agility and risk for in-flight projects. Post verification and validation, providing powerful questioning through a consultative approach, one team of one of three in-flight projects realized outcome was at risk. The team developing the migration of legacy data into cloud-based and whom let an RFP (Enterprise Network Tool) did not understand technical nature of the entire State network (The Fiber-ring was still proprietary Mibs for the switches in place) would not be compatible with RFP requirements due to proprietary nature (non-SNMP compliant). Through consultative nature and coaching approach with several vendors, obtained costs, developed mitigation plan, allowing any SNMP Management tool to operate proficiently.
- Mitigation plan with recommendation was developed, presented to CIO.
- The Oversight was identified to be a $2 MM+ risk.
- Methodologies (Agile)
Tools: Clarity, SharePoint, JIRA/Confluence, MS Office)
Confidential, Florida
Sr. Program Management
Responsibilities:
- Using a consultative approach and working with leads of all three teams (Different Vendors) on 3 separate cloud-based developments (IAM/ ERM and EHR) utilizing direct clear communication with awareness of options and trade-offs, created an environment conducive to discovery/ awareness/ collaboration with outcomes of collaborative frequent communications and identification of issues or problems (Risks are separate) with mitigation plans prior to reporting, smoothing the way for guidance on risk (contractual obligations) by supported risk management acting in guidance when necessary and provided development teams with enterprise cross-cutting requirements
- Analyzed and streamlined reporting process, identified and mitigated risks to Agile processes, designed and implemented collaborative communications (Mgmt. could respond, question and receive responses promptly vs. weeks/ month).
- Lead revitalization of a requirements repository with team’s analysis changing dated cross-cutting requirements repository updating with current regulatory standards, eliminating obsolete and redundant, thereby reducing from 1,200+ to 800.
- Methodologies (Agile/ Scrum, Waterfall, SDLC)/ Program tools: (PMAS, ProPath)/ Project tools: (JIRA, Confluence, GIT, MS Project, Rational, SharePoint)/ Team tools: (Microsoft Office, Outlook, PowerPoint, Visio)
- Controls (Activities sequence, Critical path, PERT chart )
