SUMMARY

• A professional with 10+ years of cross - functional expertise in the areas of Program / Project Management, Training & Development
• Extensive experience in managing Large Enterprise IT Programs/projects through all phases of Project life cycle.
• In-depth understanding of PMO process and establishing strong working relationships with functional counterparts and vendors.
• Seasoned professional, with outstanding skills & ability to manage multiple simultaneous projects in a matrix organizational structure.
• Experienced in IT infrastructure (IMS) programs/projects. Data Center build and Migration, Large office setup, Corporate Work Place (CWP), Business Continuity site setup. Enterprise Voice solution for large offices, Trader Voice Solution for trading environment.
• Experience in SAP Project Management. Experience in implementation, migration and upgrade.
• Working knowledge of Technical products & IT is including operating systems, networks, problem, change and configuration management
• Experience in applying Agile and PMBOK based principles and practices.
• Experience in various project execution and management methodologies, including ITIL and Agile methodologies ( ITIL Certified).
• A track record of consistent on-time, on-budget delivery.
• Experience with SAP Material Management, Supply chain functional experience, experience working with Data Warehouses and Enterprise Architecture ( SAP BI - Certified).
• Working knowledge of VISIO, SharePoint, MS Project and Power point.

TECHNICAL SKILLS

Operating system: DOS, Windows 98, NT, Me, 2000, XP, Vista, Windows 7, Windows 8 and Windows 10.

Programing: HTML, C++, Java SE 7 and SQL

Applications: MS Office, Lotus, FIND, SharePoint, Jira

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

• Act as a guardian of the iteration process/framework and making sure Iteration Managers are following the Agile traditions.
• Manage multiple Infrastructure, SAP/PeopleSoft implementation/Migration and upgrade projects simultaneously.
• Motivate, mentor and support the Agile project teams in developing optimized high-quality deliverables.
• Deliver on all program requirements including technical, cost, schedule, and quality performance that could involve cost overruns and deficiencies.
• Successfully delivery across all program areas including monitoring programs to ensure it follows a well-defined and detailed work scope, schedule, and budget.
• Act as a Product Owner to make sure backlog is well groomed and iterations deliver value.
• Integrate various activities and task areas to ensure effective client support.
• Manage resources across projects, and maintain/track contract deliverables, schedule, and budget.
• Recommends changes to improve processes and alleviate process inaccuracy and duplication.
• Ensure conformity to contractual obligations; establish and maintain technical and financial reports to show program progress
• Ensure appropriate management, customer and supplier involvement throughout the life of the program.
• Formulate and enforce work standards, subcontractor management and performance, and customer satisfaction and alignment of these with the objectives of a program.

Confidential

Program Manager

Responsibilities:

• Program Manager for various federal agency contractor provided managed research facilities, data center colocation andenterprise cloud computing services.
• Direct FedRAMP platform implementation projects, ensuring compliance with strict FedRAMP standards.
• Successfully facilitated information exchange among Global Stakeholders, real estate, network, Power Space & Frame
• (PSF), and design professional resources to enable excellent traction in successful and effective delivery of compelling business cases to clients considering Confidential & CO as a data center solution, and successfully executed project delivery after contract engagement.
• Manage technical teams composed of networking, storage, computing, security, facilities, and external vendor personnel providing 24/7 service and support to public sector clients.

Confidential, Dallas

Project Manager

Responsibilities:

• Collect requirements from client, internal stakeholders and assist creating scope and objectives.
• Ensure proper resources assigned to meet key implementation milestones.
• Communicate regularly with stakeholders on project milestones, plans, status, and progress.
• Adjust project plans and/or resources per discussions with key stakeholders and resource managers.
• Tracks various items through course of project via decision logs, risk registers/assessments, and lessons learned.
• Verify and confirm continued validity of implementation constraints (scope, quality, and time) during the implementation life cycle.
• Identify and manage issue resolution and risk mitigation.
• Report progress and issues throughout the implementation process.
• Assist the customer during their application load/test process and ensure timely and effective transfer to support.
• Develop and manage the customer relationship to understand their business and exceed their expectations.
• Meet internal and external delivery milestones and ensure that client expectations are clearly defined and met.
• Provide a transition to the post-implementation support organization at the completion of each implementation.
• Ensures completion of implementation within specified timeframes.

Confidential

Project specialist

Responsibilities:

• Plans, directs, and co-ordinates the team activities to manage and implement project and/or interrelated projects from proposal initiation to final operational stage.
• Produce & maintain project management plans
• Coordinate and manage all project activity, & ensuring project deliverables are achieved to plan
• Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
• Manage tasks assigned to architecture, solutions engineering, managed service vendors, regional operations and implementation resources.
• Procure various equipment in support of solution certifications, migration strategies and implementations
• Determine, monitor, and review all project economics to include costs, operational budgets, resources, and risk.
• Plan, schedule, monitor and report on activities related to the program /project.
• Undertake status review meetings among project team members and clients.
• Follow Change Control submission and approval processes, inventory and billing guidelines, controls project requirements, scope, and change management issues.
• Build project schedules in Microsoft Project. Managing the overall schedule to ensure work is assigned and completed on time and within budget.
• Create communication plans, ensuring that appropriate information is exchanged among key stakeholders.

Confidential

IT Trainer

Responsibilities:

• Design and develop training materials.
• Conduct Webinar trainings
• Provide Training on Microsoft OS, Office and bespoke software to corporate executives, professionals, Retailers and Suppliers. (Main clients Confidential, Confidential ’s, Confidential and Confidential, US)
• Managed the Call Center for Confidential ’s staff and suppliers with technical solutions for FIND software.
• Ensuring the team responds to remedy tickets, within the specified time as agreed on the SLA matrix.
• Conducting weekly, monthly, quarterly reviews and meetings with Project Lead, Service Delivery Manager and Reporting Team Managers.

Confidential

Senior Training Specialist Level 2

Responsibilities:

• Providing on job process training for new and/ or existing Trainee’s/ Employees on Desktops, Notebooks, Wired and Wireless Networking, Remote Desktop Support both in Hardware and Software.
• Imparting complete software training for various Operating Systems.
• Evaluating training effectiveness and recommend changes to training content and/ or training processes.
• Analyzing, identifying, designing and providing need-based training for in-house and outsourced partners.
• Executing all assignments outlined by the immediate Manager, in a timely & accurate manner.
• Managing the transition queue for 4 weeks post new hire training and hand off to the operations.
• Ensuring compliance of targets & quality assurance (individual as well as the team).
• Maintained and monitored project progress and status through MS Project.