EXECUTIVE SUMMARY:

• Innovative detail - oriented performance-driven Senior Management professional with over 20+ years of experience whose successes in program management, people management, client management, global change implementation, and strategic plan execution delivers exceptional benefits.
• Intuitive problem solver, with outstanding project management and conflict management skills who blends leadership with empowering teams to achieve business improvement through driving change initiatives after comprehensive analysis of existing business models.
• Experienced in complete project life cycle from analysis, architecture and design, through development and deployment. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects.
• 15+ years of progressive SAP implementation experience in Transformation Executive Leadership, SAP Program Management, SAP Project Management, SAP Solution Architecture and Standard SAP product development. Managed $250 million in SAP projects with approx. 100 resources that included big 4 systems integrator, SAP America, multiple vendor companies and 30 legacy applications to be interfaced with future state SAP system.
• 20 full life cycle SAP implementation expertise (including 12 global SAP transformation projects).
• SAP implementations included diversified industries including Military, Energy & utilities, Smart Grid, Automated Meter Reading, Automated Metering Infrastructure, Oil & Gas, Pharmaceutical and Telecommunications.

CORE QUALIFICATIONS:

• Program & Project Management Execution
• Lean Six Sigma Methodology
• Delivery & Engagement Management
• New Business Development
• Client Resource Management (CRM)
• Mergers & Acquisitions
• Organizational Change Management
• Data Analytics
• Software Development Lifecycle Management
• PMO Development
• Project Financials (EVM, ROI, TCO)
• Quote and Proposal Analyses (RFQ, RFP)
• Data Center Infrastructure Initiatives
• Resource Development/ Relations Management

PROFESSIONAL EXPERIENCE HIGHLIGHTS:

Data Steward Program Manager

Confidential

Responsibilities:

• Directly Managed a 4-person project team working with cross functional teams and outside vendors.
• Defined and created business process flows for assigned Data elements improving data quality
• Identified data quality issues and worked closely with impacted groups for resolution.
• Conducted root cause analysis on complex data issues and managed cleanup activities for over 10,000 Company Master Data discrepancies.
• Analyzed and prioritized requirements for SAP roadmap process improving system usability.
• Created functional specification and detailed test scripts for UAT providing business approval.
• Acted as the liaison between business and the IT department managing requirements and resolving defects.

Confidential

Sr. Project Manager

Responsibilities:

• Provided business development IT Outsourcing proposals for new business opportunities.
• Created reorganization proposal for GMA departmental staff and technologies providing Business Change Management.
• Developed baseline scope definition and documentation of existing services and provided cost analysis and resource alignments to meet proposal requirements.
• Provided leadership through project management of contract deliverables.
• Developed SLAs (Service Level Agreements) and SOWs (Statements of Work); managed vendor RFP contract awards and agreements. Leveraged support resources, vendor contracts and support agreements between business unit accounts and created the Center of Excellence for support of the Global Medical Affairs.

Mergers & Acquisition Program Manager

Confidential

Responsibilities:

• Prepared and drafted all acquisition related documents and updated it as required.
• Monitored schedule for Confidential contractors and evaluated performance monthly.
• Prepared weekly briefs on program status to be presented to Sr. Executives.
• Maintained program schedule of activities and performed regular tests on equipment’s to ensure proper functioning pre-final contract signatures.
• Developed project budget and reviewed them on a regular basis.
• Developed acquisition plans and prepared briefings.

Sr. Infrastructure Project Manager

Confidential

Responsibilities:

• Led a team of 4 to successfully deliver Active Directory (AD) Forest Functional Level from Windows Server 2003 to Windows Server 2008 R2 upgrade
• Led Records Management solution implementation focusing on non- Email records
• Led Planview Enterprise portfolio management software upgrade version.
• Six-month project with an 800K budget.
• Respond to client RFI’s & RFP's, Developed vendor scorecard that better managed vendor financial performance by increasing accountability
• Collaborated across organization to identify and resolve duplicate billing issue with two of Confidential ’s largest vendors resulting in savings of $2.2M

Confidential

Senior Program Manager

Responsibilities:

• Led IT Transformation Program -Global MS Office 365 migration of over 25,000+ users during transition from Confidential to Confidential.
• Responsible for the overall Office 365 Program Management and Governance with oversight of Confidential ’s major Operating company’s individual Programs and projects.
• This also required Interfacing with all of Confidential and Confidential ’s Operating company CTOs and C level executives to ensure the program remained on track.
• Developed Program Project Managment framework and reporting structure.

Confidential

Sr. Program Manager

Responsibilities:

• Hired to provide on-site program management expertise and business consulting services to Confidential internal business customers, especially in situations where projects were experiencing issues.
• Leadership role involved SAP implementation management, customer requirements gathering, project management, project turnarounds, customer relationships, project budget management, and team mentoring.
• Collaborated with executives to plan multi-million-dollar business improvement enterprises.

SAP Program Manager

Confidential

Responsibilities:

• Managed $20M SAP upgrade program with a 25-person project team, 12 legacy applications to be interfaced with future state SAP system.
• Developed and managed project work plans, staffing models.
• Utilized ASAP Methodology to manage project delivery from planning phase through blueprint, realization, deployment and go-live.
• Assumed responsibility for both engagements during Blueprint as ‘Project Recovery’ mission.
• Prevented project failure through, reconciliation of active contract terms and agreements, implementing monthly status, budget and forecast tools/processes, creating resource loaded project plans, refining issue, risk and decision processes, conducting deliverable reviews, resolving client complaints surrounding personnel and Confidential & Confidential reporting, delivering team member expectations and clearing up outstanding SOW scope related change orders.
• Created and implemented Program level processes for metrics reporting, communications and project planning.
• Developed SOW and project plan for ~$1 million of add-on work. Project team of 25| Budget: $22M project| $84M overall program.

Confidential

Global Change Program Manager

Responsibilities:

• Directed and coordinated implementation and continual improvement of Global IT Change Management Process and System.
• Homegrown vs. COTS (Customized of the Shelf) vs.
• In House and performed vendor audit to evaluate use of tool for regulatory functions.
• Managed and led application development team and installation qualification, operations qualification, and performance qualification testing to ensure system compliance to regulations including SOX, GXP, ISO, and Confidential 21 CFR Part 11.
• Partnered with Confidential and financial auditors to produce and document evidence of compliant procedures for GXP and SOX relevant applications in more than 12 facility audits.
• Managed negotiations with existing and new IT-vendors; work with Legal on contracts and documentation.
• Developed, maintained and continuously improved vendor scorecards ensuring SLA achievements.
• Created integrated project plans, risk and decision processes, managed project budget & forecast.
• Managed stakeholder and team member expectations and resolved outstanding SOW scope related change orders.
• Managed day-to-day Operations and provided Project Management support to complete implementation of organization-wide Change Management Process.
• Managed the solution design and gathered/confirmed functional requirements for new Change Management software.