SUMMARY:

• Confidential is a PMP, Agile, and CSM Certified, Sr. Program and Project Manager, who specializes in Transformation / Transition of Enterprise Organization, IT solutions and services, Product Launch, Product Development, Product Management, and Manufacturing & Supply Chain (Globally) and establishing PMOs. Expert in producing PERT Charts and Heat Maps.
• IT Infrastructure Solution & Services with focus in Integration, Cybersecurity ( CISM), COBIT & ITIL framework and its processes implementations, Merger and Acquisitions, Technology Transformation, PMOs Transformations to Agile Methodology. Migrations, Office Moves, Implementations, Messaging Migration/Support, management of large Server Teams and Data Center Migrations/Consolidations Services.
• 18+ years’ experience managing windows migration projects and has recently completed 5 full life cycle windows 10 migration/upgradation/implementation projects. (Budgets up to $45million).
• As a Sr. Program and Global Project Manager, Confidential has over 20 years of extensive and diversified service within Business and IT field, with managing, deploying and integration of Information Technology Projects. Managed and coordinated enterprise global projects for user base from about 4,500 to 150,000, plus managing team of 12 Project Managers and overseeing a project team comprising for about 300 people.
• Confidential has undertaken failing program and projects turn them around and delivered them successfully. He is Strong in Governance, Structure and Execution. Preparation of all financial reports, including Profit and Loss Statement, Balance Sheet and Statement of Cash Flows, as well as the year - end financial reports. Provide timely explanations of variances between actual results and forecasts/budgets; provide corrective action recommendations to management, where necessary.
• Active Directory Migrations, Exchange Migrations (2010), Office 365 (Cloud Migration), Desktop Migrations (Windows 7), and Share Point Services. These were Global and complex projects covering regions-AMERS, EMEA, Confidential, and APAC with multimillion-dollar budget.

TECHNICAL SKILLS

• Mobile Device Management
• Cloud Services and Integration
• Microsoft Certified System Engineer
• Microsoft in Exchange Server 5.5
• Microsoft in SQL Server.
• MCSE- Microsoft Certified Systems Engineer
• Windows 2000/ 2003, 2007, Advanced Server, Windows NT (SERVER)
• Windows 2000 Professional, Windows XP Professional, NT
• EXCHANGE Server 5.5,2000,2003, Exchange 2007, SQL Server 7.0, SMS 2.0,2003
• Microsoft Share point Server 2007 Deployment
• Microsoft Office 2010, 2003, 2000
• Microsoft Project 2010,2003, Visio 2010,2003

EXPERIENCE:

Confidential, Chicago

Sr. PMO Consultant

Responsibilities:

• Executive Steering Committee meetings were held bi-weekly
• Program Weekly meetings were held weekly basis
• Maintained and managed Project Plans for each works teams
• Weekly Status Report and RAID Logs
• Bi-Weekly Executive Dashboard
• Partnered and work with corporate communication /trainers
• Hybrid use of waterfall and Agile methodologies,
• Project Plan created in Agile template within MS Project
• Used JIRA and confluence to track Dashboard ( Backlogs, Sprints, Done), Backlogs (Story, Task, bug), and publish reports
• Worked with business sponsors and Product Owner to define entire project roadmap, release and sprint plans
• Facilitated scrum ceremonies, Enforced Time boxes and responding to the Impediments, and Retrospective
• Adhering to and teaching of processes for sprint cadence, tools usage, release management coordination, velocity tracking, and capacity planning
• Worked with IT support teams, IT Governance, Risk, Security and Compliance team in establishing security policies for Data centers process and procedures ( including vendors)

Confidential

Business Program | Portfolio Director

Responsibilities:

• Work with executive team of the organization (Presidents, Sr. vice presidents and directors) to bring the team on scope and out scope agreement
• Implemented Process flow for Program/ Portfolio Management services
• Drafted Charters and scope statement
• Conducted Kick Off Meetings Globally - New Product Launch
• Worked with International Legal Counsel to draft master agreements, vendor negotiation and signoff of agreement services
• Design Service Agreements, IP figments, Trademarks,
• Planning session
• Outlining detail Product launch activities (Software, Electronics, and Pedestal)
• Planning and drafting activities for US NRF Show and EURO Shows launch
• Go to Market Strategy & MVP
• Internal
• External & Internal Collateral
• Website - Product Launch
• Videos
• PMO Role & responsibility: Confidential was hired as Sr. PMO Consultant, directly reporting to President, to come in assist with establishing Enterprises PMO, governance, structure and reporting. In addition, identify the gaps and weaknesses and establish a roadmap to assist with execution and delivery of the initiatives, processes and procedures.
• Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, PERT, schedules, detailed project plan (WBS), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.

Confidential, New York, NY

Sr. PMO Consulant

Responsibilities:

• PMO Role & responsibility: Confidential was hired as Sr. PMO Consultant, directly reporting to PMO director, to come in assist with establishing program governance, structure and reporting. In addition, identify the gaps and weaknesses and then establish a roadmap to assist with execution and delivery of the work streams, migration process and procedures. Overall goal was to rescue the program and bring it back to GREEN status
• Program Summary: Program has been in execution for almost a year, however, it has been struggling through its coursework. The program scope includes INTEGRATION of two IT Infrastructure Organization and Standardization ( Migration to CO365 suite ) that covers all 5 regions (AMERS, EMEIA, APAC, Canada and Confidential ), and workstreams with regional implementation teams, 156 Sites, 44,000 Users accounts, and 32 Data Centers across the globe. Conducted ROADSHOWS and KICK OFF meetings in all 5 Regions (AMERs, EMEIA, APAC, Confidential and Canada).
• Program Governance:
• Established Governance Model with:
• Executive Steering Committee meetings were held bi-weekly
• Program Weekly meetings were held weekly basis
• Maintained and managed Project Plans for each works teams
• Weekly Status Report and RAID Logs
• Bi-Weekly Executive Dashboard
• Partnered and work with corporate communication /trainers
• Hybrid use of waterfall and Agile methodologies,
• Project Plan created in Agile template within MS Project
• Used JIRA and confluence to track Dashboard ( Backlogs, Sprints, Done), Backlogs (Story, Task, bug), and publish reports
• Worked with business sponsors and Product Owner to define entire project roadmap, release and sprint plans
• Facilitated scrum ceremonies, Enforced Time boxes and responding to the Impediments, and Retrospective
• Program Scope: consisted for following work streams
• Data Center Consolidations and Optimizations: Reduce the foot prints by 9 Data Centers, from 32+ in 2016
• Network Rationalization and Consolidations ( including F5 Implementations)
• Back office Infrastructure Integration and Migration:
• Exchange 2016 and O365 Hybrid Migration
• Windows 10 Deployment- Upgrade from legacy Windows 7 platform including Laptops, desktops, VDI clients and mobile devices. Application remediation and packaging included about 2700 applications.
• Skype, One Drive, iTunes and SharePoint migration
• Migration from AirWatch MDM Solution to iTunes MDM Solution
• Migration from Legacy Lync environment
• Migration and Upgrade of Windows 2003 and 2008 Server Migration
• Upgrade of SCCM environment
• Forefront Identify Manager Implementation- Upgrade of ILM to FIM 2010 R2
• Project Financial Responsibilities: Responsible for re-structuring and aligning of the program budget. Establish processes for managing, tracking and reporting on the Project Financials (Budget vs. spend) utilizing proprietary/internal tools and Excel reports, including resource forecasting and utilization.
• Risk and Issues Management: Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.
• Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, detailed project plan, status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues utilizing Clarity PPM tool
• Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Confidential, New York, NY

Sr. Project Manager

Responsibilities:

• Executive Summary: Sr. PM within the PMO Office, responsible for managing Office 365 Cloud Migration Project for Americas, Confidential, Asia Pacific, Japan and EMEIA regions. Provided project leadership and management as the Senior Global Project Manager to a team and reporting to the IT Executive Director.
• Scope:
• Office 365 Cloud Migration: WCS migrated their google messaging infrastructure deployed in 5 regional hosting Approx. 5000 users, totalling 8TB to Microsoft Office 365 Shared.
• Discovery Phase: Discovery the current Exchange and messaging environment, Active Directory, Operational, monitoring platforms, backup, eDiscovery processes, message hygiene, mobile devices (Blackberry, IOS Android)
• Design of features and functionality for the migration and co-existence solution
• Design Enterprise Vault archive solution to determine recommendations for future state (on premise or cloud archive).
• Pre-Pilot & Pilot Migrations, Develop Test cases
• FTC Migration Approach: Migration from Gmail to Exchange 2016 Cloud Services, Mobile Device Management Solutions - Intune (IPad, IPhone, Android Devices and various other Tablets).
• OCM: Outlined communication plan, T-minus schedule and organizational change management process
• Skype, Enterprise Voice deployment, SharePoint, and iTunes Migration: Coordinating the deployment of Skype for business (Migrating for legacy Lync environment), deployment of enterprise voice and migrating from AirWatch to iTunes MDM Solution.
• Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues.
• Relationship Management: Responsible for developing and maintaining relationships for this engagement in a complex matrix environment and across client business units, stakeholders, executives, liaisons and vendors (Go to person).

Confidential, New York, NY

Sr. Project Manager

Responsibilities:

• Project Scope: Sr. PM within the PMO Office, responsible for managing Integration project between Confidential and Advanstar for two regions, Americas and Europe. (10 sites, 300 Servers and Project Budget of $10 million). Provided project leadership and management to the integration program - as sr. project manager for the Confidential Advanstar integration program
• Project Types: Responsible for managing 2 different projects for the Confidential Integration program:
• Global Active Directory Migration Project:
• Migrated users accounts, computer and Servers from Advanstar Active Directory to Confidential Active Directory Windows 2013 Domain.
• Conducted Hardware refresh, Enrolled users in MAAS 360, remediated the applications (Client and Server), virtualized the servers, upgraded the Oracle Servers as part of the project scope
• LAN Upgrade Project: Managed LAN upgrade project for 7 sites including implementation of WAP & WIPS. Upgraded Network Switches that were end of life, Installed RISC Tool for Discovery of the network
• ServiceNow Implementation Project: Managed and oversaw the implementation of ServiceNow globally. Implemented Modules for IT Business Management (Project Portfolio Management) and IT Service Management Module (Service Request Management, Change management, Incident Management and Problem management). Decommission the old Remedy tracking system and closed out the legacy tickets. Worked with stakeholders such as Service Delivery Manager, process owners (Change mgmt., Incident Mgmt. and problem mgmt.). Created Service Now user quick guides and facilitated for business division.
• Data Center Consolidations and Office Move Project: Managed Multi-site Global Office Move and Data Center consolidation project. Work with business divisions, facilities, and Network and desk side team to coordinate move activities from end to end.
• Financial Responsibilities: Responsible for managing, tracking and reporting on the project Financials (Budget) utilizing proprietary/internal tools and Excel reports.
• Relationship Management: Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.
• Global Project Manager, PMO Office: Working within the PMO Office, acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of program related issues and risks for Americas, and EMEIA regions. Coordinated global steering committee meetings and team meeting with Project teams
• Vendor Management: Managed sourced contracts Data Responsible for writing Statement of Work, commercial agreements, invoice processing and billings.
• Risk and Issues Management: Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.
• Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, detailed project plan, status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues utilizing Planview PPM tool
• Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.

Confidential, Dallas TX

Sr. Project Manager

Responsibilities:

• Program Overview: Responsible for leading, managing and executing a large email migration program for approximately $18 million dollars for Confidential digital marketing platform. Project scope was to migrate all Line of business to a single service provider.
• Program Governance:
• Established Governance Model with:
• Executive Steering Committee meetings were held bi-weekly
• Program Weekly meetings were held weekly basis
• Maintained and managed Project Plans for each works teams
• Weekly Status Report
• Bi-Weekly Executive Dashboard
• Hybrid use of waterfall and Agile methodologies,
• Project Plan created in Agile template within MS Project
• Used JIRA and confluence to track Dashboard ( Backlogs, Sprints, Done), Backlogs (Story, Task, bug), and publish reports
• Worked with business sponsors and Product Owner to define entire project roadmap, release and sprint plans
• Facilitated scrum ceremonies, Enforced Time boxes and responding to the Impediments, and Retrospective
• Methodology: Incorporated Agile methodologies to the project management processes
• Scope: The program scope consisted of 8 lines of business: Cards Marketing, Cards Servicing, Citi Retail Services, Retail Bank, Mortgage, Citi Operations, ICG and Women& CO.
• Reporting Structure: Program Manager was reporting under SVP of Marketing Information Management
• Program Structure: Work streams were categorized by LOB: Triggers, BALCON, SALES GROWTH, Centralized BAU and Early Engagement
• Project Financial Responsibilities: Responsible for managing, tracking and reporting on the Project Financials (Budget vs. spend) utilizing proprietary/internal tools and Excel reports, including resource forecasting and utilization.
• Relationship Management: Responsible for developing and maintaining relationships in a complex matrix environment and across several business units, stakeholders, executives, liaisons and vendors.
• Risk and Issues Management: Responsible for oversight of risks and issues managed by Project Managers and Sr. Project Managers. Escalation point of contact for Senior PMs and responsible for eliciting decisions senior executives.
• Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues.
• Manage project activities: Kick-off meeting, liaison between external clients, project team and business as usual, hiring staff, Change management process, Quality Control Process, project schedules, risk mitigation, critical path, Initiation, Discovery, Design, Planning, Execution, Handover task, project reporting and updates.
• Resource Management: Responsible for managing project resources - Full Time and consultants through multiple vendors.
• Vendor Management: Participated in the RFP process, vendor selection process. Managing Vendor contracts, change requests, LOEs and SOWs.

Confidential

Sr. Project Manager / Relationship Manager

Responsibilities:

• Project Overview: Sr. PM within the PMO Office, responsible for managing Office 365 Cloud Migration Project for Americas, Confidential, Asia Pacific, Japan and EMEIA regions. Provided project leadership and management as the Senior Global Project Manager to a team.
• Details:
• Office 365 Cloud Migration: Confidential will migrate their Exchange infrastructure deployed in 5 regional hosting Approx. 24,500, totalling 17TB to Microsoft Office 365 Shared.
• Discovery Phase: Discovery the current Exchange and messaging environment, Active Directory, Operational, monitoring platforms, backup, eDiscovery processes, message hygiene, mobile devices (Blackberry, IOS Android)
• Design of features and functionality for the migration and co-existence solution
• Design Enterprise Vault archive solution to determine recommendations for future state (on premise or cloud archive).
• Develop a test plan for migration and co-existence to be used in Phase II (Construction)
• Migration Approach: Migration from Exchange 2007 to Exchange 2010 Cloud Services, Mobile Device Management Solutions (IPad, IPhone, Android Devices and various other Tablets).
• Skype, Enterprise Voice deployment, SharePoint, and iTunes Migration: Coordinating the deployment of Skype for business (Migrating for legacy Lync environment), deployment of enterprise voice and migrating from AirWatch to iTunes MDM Solution.
• Project Documentation: Responsible for Project Charter, Budget Forecasts, project plan approach, schedules, project plan (MS Project), status reports, score card reports, testing plans, user acceptance test plans, Implementation checklist and post-support plan.
• Project Reporting: Provided senior and executive management team with Project Status reporting, score cards, risk and issues.
• Relationship Management: Responsible for developing and maintaining relationships for this engagement in a complex matrix environment and across client business units, stakeholders, executives, liaisons and vendors (Go to person).