Qualifications Summary

• 14+ years of Telecommunication industry experience as Project Manager, Quality Assurance/Test Engineer, and Software Development Engineer with consistent success in delivering and testing products within specified deadlines. Most recent work addressed projects at different stages within the Project Management lifecycle at BB&T.
• Full lifecycle experience in scoping, designing, developing, deploying and supporting software for telecommunications applications using both waterfall and iterative software development methodologies.
• Planned and managed software development schedules ensuring quality and on-time delivery essential to meet and exceed stakeholders' expectation.
• Managed cross functional teams during the execution of test strategies. Gained experience in defect management, writing test cases, tracking issues and working with design teams to get resolution of software defects, as well as supporting end-to-end traceability from requirements to test cases. Also, have experience working with customers developing new and enhancing existing troubleshooting tools.
• Excellent project planning skills assisting in providing timely and accurate development estimates to management for new feature development work.
• Proven ability to learn quickly and become an expert in a variety of technologies. Demonstrated the competency to work well in a team or individual situation using resources to complete the tasks. Worked in small and medium sized teams, meeting weekly to discuss the team's progress and future direction.
• Excellent communication with stakeholders to provide accurate reporting and information regarding ongoing projects.
• Excellent interpersonal and networking skills. Ability to quickly build network of people used to accomplish goals.
• Actively pursuing the PMP certification.

Technical Skills/Knowledge

• Microsoft products: (Project, Visio, SharePoint)
• VoIP: SIP, RTP/RTCP, SDP, Megaco H.248.
• Telephone service: POTS.
• Call processing and real-time systems.
• Programming languages : C, C++,Pascal
• Platforms: Unix/Linux, Windows

Professional Experience

Confidential - RTP, NC (Contract Position) Present
Project Manager

• Manage the planning, design, and implementation phases of BB&T Next Generation Network features.
• Worked closely with stakeholders in managing scope, expectations, and communications.
• Managed project resources requirement, deliverables, change controls, and prioritization.
• Managed the NGN Voice and Data solutions design teams. Interfaced with BB&T Senior management reporting weekly progress and effort spent.
• Coordinated customer training sessions.
• Decreased the time taking to retrieve documentation and increased documentation control. The customer documentation was organized by categories. Documentation usage increased as a result of easier and faster access to documents. A Web site was created to provide easy retrieval mechanism.

Confidential- Raleigh, NC (Contract Position) 2008 to 2009
Software Quality Assurance Engineer

• Ownership and execution of the Optical Network Terminal (ONT) Local Integration - Voice Services Test plans.
• Responsible for the analysis of the user requirements and functional specifications, as well as the creation of the test plans and test cases for functional testing.
• Consolidated all the Local Integration Test Plans for ONT functionality in TestLink tool. This consolidation helped increase the visibility and accessibility of the test plans by the design team and other groups.
• Decreased the probability of ONT down time by performing an extensive analysis of issues uncovered in previous releases. The outcome of this analysis was a comprehensive test plan that was executed on new ONT HW.
• Reduced the exposure of the new ONT product when provisioned through iConfig.
• Expanded the coverage of the ONT Local Integration testing for SIP and Megaco by proactively using different equipment configurations (CS2K softswitch simulator, BroadWorks softswitch, Genband G6 GW).
• Used scripts to complement the hardware configuration to continue with the testing effort of voice services on the ONT.
• Responsible for some of the Hardware configuration necessary for performing the testing

Confidential- RTP, NC 2000 to 2008
Software Quality Assurance Engineer/Senior Software Engineer

• Primed feature development, responsible for requirement gathering, design, implementation, and testing software features for different VoATM and VoIP platforms of the CS2K and CS1500 solutions. Led the development and execution of the test strategy for large system.
• Added a key functionality found in the SIP proxy servers to the Nortel CS1500 to allow compatibility and integration with Nortel's IPTV offering. Designed, implemented, and tested SIP forking in the Nortel CS1500 using the RADVISION SIP Stack.
• Provided functionality to monitor the quality of service of the RTP flow. Led the design and the implementation of a feature to collect RTCP statistics in the Nortel CS1500.
• Implemented functionality to allow codec negotiation when support for multiple codecs was added in Nortel CS1500.
• Served as Nortel technical lead for the Calix C7 Gateway team. Designed Integration test strategies and coordinated testing to allow the certification of this third-party gateway integrated with Nortel CS2K as part of VoIP solutions offering. Provided dedicated customer technical support to ensure the success of the relationship.
• Reduced trunk recovery time over 80% by optimizing the trunk recovery algorithm. Led the development and the prototype of this feature. Managed the coordination of the testing effort across multi-functional teams and in different geographical locations.
• Performed software quality assurance and testing for Nortel lines and trunks gateways. Executed test plans to validate functionality prior to software release to product verification group.
• Identified and tracked software issues, reviewed QA and software documentation, verified fixes, executed regression tests, and partnered with design team to achieve timely resolution and meet customer commitments.

Confidential- Boca Raton, FL 1998 to 2000
Senior Software Engineer
Responsible for requirement gathering, design, implementation, and testing software features for the Siemens 36190 VoATM switch.

Confidential- Ottawa, Ontario, Canada 1994 to 1998
Software Engineer
Responsible for requirement gathering, design, implementation, and testing software features for the Nortel DMS100.

Education

Confidential - PMP Certificate, Project Management Professional (In Progress)
Master in Computer Science (1993)
Thesis title: Synchronizable Test Sequence for Communications Protocol Conformance Testing

Bachelor in Systems Engineering (1990)

Languages
Proficient in both English and Spanish