SUMMARY:

• Innovative leader with over 23 years of technology experience including 15 years in project management.
• Strategist and consultant for business units working with IT to provide innovative ideas on application of technology to solve business challenges.
• Client facing program delivery manager for technology solutions and services to Confidential.
• Comfortable with presentations to all levels of management as well as speaking at large conferences.
• Ability to negotiate and translate information between business and technology stakeholders to deliver exceptional results.
• Thought leader in alignment of business and technology roadmaps for future growth.
• Managed expansion of data center in Orlando, FL and move of equipment from Lake Mary into new data center space including all network, server, rack, cooling, UPS, generator, and fire suppression elements.
• Managed change to main operations application to utilize role - based security model. Included identifying the need for the change, negotiating for funding of project, and managing the change across both the technology and business groups (Budget 25,000 - Value of SOX and HIPAA Compliance)
• Negotiated new processes and resource utilization for Quality Assurance and Release Management resulting in improved metrics for application availability due to production defects. Moved metrics from 94% availability to 100% availability and maintained metric for over 12 months.
• Managed transition of QA department from 6 contractors to a mixture of 5 full time staff and 5 off shore staff as IT department grew from 20 developers to 40 resulting in reduced cost of QA per release.
• Created new release management processes resulting in twice the opportunities for critical changes to be released without compromising timeline necessary for appropriate QA testing to be completed
• Negotiated for necessary environments to support new QA and release management processes and managed the utilization of the environments
• Created and managed adoption of Change Management processes to reduce scheduled maintenance down-time by 90% and enable 24x7 global system availability.
• Identified gap and envisioned new roles to assist with IT/Business strategy alignment and delivery resulting in creation of entire new units (Business Alignment Teams) across the corporate IT department.
• Managed change from Waterfall to Agile Scrum processes for IT department of 70. Including identification of appropriate processes for the business model and building consensus with business leaders leading to the successful process adoption. Continued as Agile Scrum subject matter expert to corporate level IT organization.
• Managed Project to combine functionality from two applications onto main .NET application and roll out to 92 resorts over Citrix. Project delivered product on time and under budget as first major deliverable on a program with 60M budget
• Managed Project to implement new data structure, introduce data governance and Informatica MDM technologies as part of major program enabling business to utilize data from different business areas and applications for a single application. Managed budget for project of 6M.
• Created process documentation, modules and templates which were certified by PMI for accuracy. Trained over 40 project managers on best practices and standardized methods. Also coached 10 others to PMP resulting in 60% increase in project success as measured by schedule and budget.
• Managed delivery of IT solutions including payroll, time recording, leave management, and learning management and content management to client representing 7 year contract for outsourced HR solutions (Budget of 3M - Value of 35M over 7 years)
• Managed project to deliver main web-based application for benefits administration of small to medium sized companies in Canada.
• Managed creation of new web-based federated search engine (Enterprise Information Portal) with IBM as the software development vendor. Later the application was offered by IBM as a standalone product and then embedded into Websphere Portal Server.
• Managed global implementation of web-based learning management system including ongoing responsibilities for application configuration, server hardware, architectural design and user .
• Managed global implementation of N-tier imaging and workflow application including ongoing responsibilities for configuration, server hardware, architectural design and end user . (Budget of 500,000 - Value of 2M over 1 year)
• Managed Domino system consolidation after purchase of UK based HR outsourcing firm

EMPLOYMENT:

Confidential, St. Louis, MO

Scrum Master

Responsibilities:

• Coordinated the use of Rally to align the delivery vendor’s PEGA DCO method to the ESI Agile Scrum requirements.
• Held workshop and coached the BAs in writing user stories
• Monitored progress on CRM project and removed barriers including engaging shared service resources to build additional web services for data access.
• Assisted Project Manager with issue and risk identification and resolution, budget estimates based on resources and schedule of milestones.

Confidential, Creve Coeur, MO

Delivery Manager

Responsibilities:

• Consulted with the support organization and the agile teams to suggest and achieve adoption of a process to produce documentation within an agile project.
• Communicated the new process and received approval from both the support organization and PMO management.
• Identified appropriate documentation and needed by the support organization.
• Created user stories for the needed documentation and tracked progress in agile sprints.
• Collected and published the support documentation to a standard, approved repository for the project.

Confidential, Lake Mary, FL

Sr Project Manager

Responsibilities:

• Created program plan to manage 3 distinct projects utilizing different technical teams and vendors, including creation of RFPs and review or proposals and contracts for vendor selection.
• Managed project to consolidate 12 Active Directory structures onto a Federated Information Manager platform to enhance person lookups and enable chat across the organization. Created and rolled out materials and quick cards for Skype for Business usage.
• Managed project to move organization’s email to O365 platform and enable other cloud based features included with the O365 suite.
• Managed project to create new content management and internal intranet application to provide information and important links for the corporate workforce.

Confidential, Orlando, FL

Sr Program/Project Manager

Responsibilities:

• Managed project to create new system to allow the business to accept one night deposits for rental guests from online travel agencies such as Confidential .
• Maintained PCI compliance for credit card information and upgraded an additional 5 systems to support the new process.
• Worked with business users and trainers to ensure successful rollout to over 150 resorts.
• Managed creation of new Inventory Management System to allow business to make unused rooms available and manage their utilization.
• Managed Property Management System upgrades and rollout to convert 92 resorts to new application for management of reservations and room utilization.
• First release of two major planned releases accomplished on time and below budget.
• Managed Data project to create 5 data hubs, introduce MDM processes and data cleansing and create the ability to use data from different sources for centralized management of information.

Confidential, Orlando, FL

Business Solutions Architect

Responsibilities:

• Directed the definition of the technical solution for 5M project to meet client and business requirements. Effort included gathering, documenting and transitioning requirements to the team BA, negotiating across multiple subsidiaries and translating business need to technical engineers and architects.
• Developed processes and managed rollout of Agile processes to team including embedding QA staff in teams for better quality product results.
• Developed and maintained the strategic product roadmap for 3 distinct business units in a large specialty mail-order pharmacy's main operational software suite.
• Negotiated appropriate deliverables and delivery dates across multiple projects to ensure business priorities were achieved.
• Participated in strategic business planning sessions as IT representative.
• Managed all project documentation and status reporting for projects that were not assigned to an application level project manager.
• Managed staff of 7 Project Managers and 7 Business Analysts
• Coordinated budgets and resources for the department to meet needs of the business.
• Coached three staff members during PMP test preparations resulting in all three passing the exam.
• Ensured team adherence to ePMO standards

Confidential

Product Owner

Responsibilities:

• Identified system improvements resulting in over 1M savings from both operations and financial systems processes.
• Acted as the main liaison with business teams including C level management and represented their needs and desires to the project teams
• Project Manager for the small enhancement portfolio.

Scrum Rollout Manager

Confidential

Responsibilities:

• Defined approach and managed Scrum rollout to IT department including development, PM, BA, and QA teams. This included enterprise level agile process for program and portfolio management.
• Identified role responsibilities and managed for new Product Owner and Scrum Master roles.
• Coordinated approach with corporate headquarters for reuse in their rollout efforts.

QA, Release Mgmt & Product Support Manager

Confidential

Responsibilities:

• Responsible for product quality, compliance to SOX narratives, release management, and all testing efforts for single application supplying all functionality to Confidential business operations.
• Built QA team from 6 contract staff to 10 employees using off-shore as resource augmentation based on 12 month resource plan
• Identified new processes to increase throughput for QA department while decreasing number of defects introduced into production.
• Identified and championed creation of appropriate test environments to increase number of fully tested releases available during the month.
• Created new release management process with yearly calendar for release management providing predictability and static code freeze and merge dates for other units.
• Reduced code quality issues resulting in increased product availability to 100%. Maintained 100% availability for 12 consecutive months.
• Management of 6 offshore and 3 onshore outsourced software development resources during pilot of outsourcing contract resulting in increased ability to respond to requests and additional outsourcing contracts with offshore partners across the parent corporation.

Sr. Project Manager

Confidential

Responsibilities:

• Successfully managed efforts to move approximately 100 servers and other infrastructure components from Lake Mary datacenter to Orlando.
• Designed solution and managed project to move 1700 users from individual access rights to role based security model to better comply with Sarbanes Oxley audits

Confidential, Lincolnshire, IL & Orlando, FL

IS Client Delivery Manager

Responsibilities:

• Based in Orlando, Program manager for $30M client service implementation contract including HRIS system conversions.
• Based in Lincolnshire, managed third party vendor and internal team to develop and implement a new highly available and secure benefits administration system enabling the company to service mid-size clients in the Canadian market.
• Directed IT management team on project to define and implement system redundancy configuration changes and technical change management processes that the reduced scheduled maintenance downtime by 90% and enabled company to service clients with 24x7 operations.

Confidential

Project Manager

Responsibilities:

• Moved eRoom service from a non-secure off site ASP location to internal secure network while remaining web accessible and saving $120,000 annually.
• Merged over 50 Domino and Lotus Notes e-mail servers, 400 employees e-mail databases and 100 processes after company acquired UK based Bacon Woodrow.