Summary

• Fifteen years of experience as an instructional designer/developer
• Sixteen years of experience as an English instructor
• Twenty-two years of experience as a technical writer

Proficiency with the following applications:

• Acrobat Professional
• Articulate
• AuthorIT
• Authorware
• Blackboard LCMS
• Captivate
• Connect
• CorelDraw
• Documentum
• DocuTool
• Dreamweaver
• Epiplex
• Excel
• FileNet
• Fireworks MX
• Flash MX
• FlashPaper
• Formatting Solutions Pro
• FrameMaker
• Freehand MX
• FrontPage
• FS Pro
• Hyperion
• Illustrator
• InDesign
• Knowledge Producer
• Lectora
• LORA LCMS
• Lotus Notes
• Lotus WordPro
• MediaPlatform
• NetMeeting
• OnDemand
• Oracle
• Outstart LCMS
• PageMaker
• Paint Shop Pro
• PeopleSoft 8
• Perception
• Photoshop
• PowerPoint
• Presenter
• Project
• Publisher
• RoboDemo
• RoboHelp
• SharePoint
• SnagIt
• TextPad
• Veepers
• Visio
• WinZip
• Word
• WordPerfect

Experience

Curriculum Specialist
Confidential
Chamblee, GA 4/09 to present

I design and create websites, provide website maintenance and end-user support, write textbooks for software courses.

Specific Responsibilities:

Review textbooks and online demonstrations of applications to create Activity Guides. These guides include information about the software, procedures, graphics, practice exercises, and mid-term and final exams.

I use Microsoft Word, Excel, Dreamweaver, Project, SnagIt, and Paint.

Note: This is an occasional freelance position, and I perform the responsibilities from my home office.

Business Analyst/Project Manager
Confidential
Atlanta, GA 10/07 to 10/09

I analyzed human-performance problems and recommended training and non-training interventions, designed and developed online training for both management and non-management employees, and selected and used appropriate instructional-design methodologies.

Specific Responsibilities:

• Assessed existing training materials to determine appropriate modification/adaptations
• Conducted pre-design analysis to produce step-level descriptions or flow charts of job tasks
• Produced curriculum, course, module plans and story-boards for the development of both paper-based and multi-media training materials, including Electronic Performance Supported systems
• Maintained paper-based training materials, multi-media content, and job aids
• Conducted developmental testing, validation, and usability testing to ensure the effectiveness of training materials and training interventions
• Conducted meetings, define project timelines, structure communications, track and report on project activities.
• Identified constraints that affect budget, scheduling, and resource requirements

I used Articulate, Breeze, Captivate, Connect, DocuTools, Dreamweaver, Excel, Flash, FlashPaper, Formatting Solutions Pro, Lectora, LORA, MediaPlatform, NetMeeting, Paint Shop Pro, Perception, Photoshop, PowerPoint, Presenter, SnagIt, WinZip, and Word.

Curriculum Developer - Consultant
Confidential
Alpharetta, GA 2/07 to 8/07

I created facilitator and participant guides for training courses.

Specific Responsibilities:

• Developed training materials for Enterprise Web Interface (EWI), a front-end system that enables users to create, maintain, and view real-time information about corporate- and employee-liable accounts
• Developed Hyperion B2B Account Analyzer training materials for employees who create and analyze reports.

I used Word, PowerPoint, Captivate, Excel, and RoboHelp.

Web Content Manager
Confidential
Atlanta, GA 9/06 to 2/07

I created, edited, and migrated content to implement Vignette 7.0.

Specific Responsibilities:

• Ensured that content was complementary to Cingular's business objectives and appropriate to brand guidelines
• Developed e-commerce content in adherence with Cingular brand and style guidelines
• Delivered user-friendly content documentation to business owners and technical development teams for approval and implementation
• Reviewed Web deliverables to ensure that content was accurately translated in the final design.
• Facilitated testing and approval with business owners
• Transferred e-commerce content from Primus to Vignette

I used Word to create and edit content.

Instructional Designer
Confidential
Atlanta, GA 4/06 to 9/06

I created Oracle training materials for MARTA employees and conducted the training.

Specific Responsibilities:

• Worked with subject matter experts, use cases, and product specifications to ensure concepts and functions were accurately documented, reviewed, and tested
• Conducted needs assessment to identify specific skill/knowledge gaps, training objectives, work situations, and changes in policies and procedures
• Developed training guides based on audience analysis
• Defined class objectives and set delivery schedules.
• Worked with trainers to develop course materials
• Created Oracle procedure and navigation training documentation for the following modules: Grant Proposals, Grant Accounting, Project Accounting, Accounts Payable, and Accounts Receivable
• Conducted training classes

Instructional Designer/Technical Writer
Confidential
Atlanta, GA 4/04 to 4/06

I research and create documentation for various projects.

Specific Responsibilities:

• Developed and maintained user\'s guides, training guides, administrators guides, and installation guides with illustrations, screen shots, and other graphics
• Assisted trainers in conducting training courses
• Work with subject matter experts, use cases, and product specifications to ensure concepts and functions were accurately documented, reviewed, and tested
• Scribed for and supported joint application design sessions (JADs) or status meetings
• Wrote Metric Reports, Service Level Agreement, Standard Operating Procure, Disaster Recovery Policy, Business Case Recommendations, Data Security Policies, Software Test Strategy, Requirements Specifications, and e-commerce newsletters
• Developed and wrote the following project documentation: Information Plans, Content Specification Plans, Implementation Plans, Production Plans, and Evaluation Plans

I used Word, PowerPoint, Excel, Visio, RoboDemo, Captivate, AuthorIT, OnDemand, Kronos Workforce Timekeeper, PeopleSoft 8, SnagIt, PaintShop Pro, and Photoshop.

Web Content Manager
Confidential
Atlanta, GA 7/03 - 4/04

I managed a portion of the BellSouth.net website to produce and publish e-commerce content..

Specific Responsibilities:

• Designed creative user interfaces that addressed business and end-user needs while adhering to technical constraints
• Distilled and organized large amounts of complex information into simple, useful, and usable designs
• Participated in user experience research as needed: moderate usability sessions; collected/analyzed data; turned findings into actionable design recommendations.
• Apply information-architecture processes and approaches to user experience design
• Managed team to create and edit e-commerce text, graphics, and animations for instructional, marketing, and news articles for Bellsouth.net's DSL and Dial/ISDN services; topics included worms/viruses, e-mail, products, equipment, connectivity, home networking, operational systems, account management, billing, security, and installation issues

I used HTML, Word, PowerPoint, Visio, Acrobat, Fireworks, Photoshop, ImageReady, SnagIt, and Flash.

English-as-a-Second Language Consultant
Confidential
Atlanta, GA 9/01 - 7/03

I taught English-as-a-Second-Language (ESL) classes, trained students to use computer hardware/software, created curricula, wrote textbooks, and created web-based instructional courses.

Specific Responsibilities:

• Taught ESL classes for international students
• Trained students to use hardware/software
• Wrote study guides, self-study workbooks
• Wrote school policy documentation
• Developed curricula for all courses
• Created web-based English courses

I used PowerPoint and Word software.

Instructional Designer
Confidential
Marietta, GA 9/01 - 9/02

I created instructor-led and web-based training courses for hotel managers.

Specific Responsibilities:

• Managed writing/graphics team to develop interactive courses to train sales force and other non-technical personnel
• Used Bloom\'s Taxonomy to create instructional content
• Developed graphics/animations to demonstrate course content
• Created prototype, scenarios, and character list
• Created story line by topics with concept/theme variations
• Coached actors/actresses in sound studio to produce voice-over material

I used Word, PowerPoint, RoboDemo, RoboHelp, Visio, Acrobat, Authorware, and Flash software.

Process Analyst
Confidential
Marietta, GA 8/00-9/01

I managed a staff to start a new business by producing policy and procedure manuals, user guides, work process flows and training materials.

Specific Responsibilities:

• Interviewed employees to gather business processes
• Traveled to sites to meet with business owners
• Created or edit Visio workflow charts
• Wrote methods and procedure documents

I used Word, FrameMaker, RoboHelp, Acrobat, and Visio.

Technical Writer
Confidential
Atlanta, GA 6/00-8/00

I wrote web-based promotional materials and user guides for a telecommunications pharmaceutical application.

Specific Responsibilities:

• Interviewed software developers and other subject-matter experts
• Wrote web-based and hard copy end-user materials
• Created graphics to illustrate instructional material
• Edited departmental documents to ensure quality

I used Microsoft Word, PhotoShop, PowerPoint, FrameMaker, RoboHelp, and Paint Shop Pro.

Technical Writer
Confidential
Atlanta, GA 6/00-7/00

I wrote an on-line user guide for a telecommunications application.

Specific Responsibilities:

• Developed user guide for accounting software system.
• Created graphics to illustrate instructional content

I used Microsoft Word and HTML.

Senior Instructional Designer
Confidential
Marietta, Georgia 11/99-4/00

I created e-learning courses for this corporation.

Specific Responsibilities:

• Managed staff to create content and graphics for on-line sales sites and e-Learning courses
• Collaborated with SMEs and project team to ensure technical accuracy and instructional effectiveness of web-based training designs and classroom training materials
• Create storyboards for a variety of courses utilizing designated templates
• Determine theme, templates, terminal objectives, test and measurement plans, and media elements
• Developed strategies for testing learner comprehension of materials

These tasks were performed with Lotus Notes, Lotus 1-2-3, Lotus WordPro, Dreamweaver, FrameMaker, RoboHelp, Word, Excel, PowerPoint, Adobe Acrobat, Knowledge Producer, and PhotoShop.

Instructional Designer/Course Developer
Confidential
Norcross, Georgia 5/99-11/99

I developed and edited scripts for CD-ROM and on-line courses.

Specific Responsibilities:

• Interviewed subject matter experts
• Used Kirkpatrick's Four Levels of Evaluation to design and build web-based training, instructor-led training, and internal enablement CD training tutorials (Unix, Solaris) for IT audiences
• Developed strategies for testing learner comprehension of materials
• Read 200-page-long scripts of text to ensure grammatical quality of documents
• Examined courses to search for problems with graphics or narration
  

These tasks were performed with WordPerfect, Word, FrameMaker, RoboHelp, Excel, and the instructional designer's SP5 tool.

Freelance Correspondence Course Developer
Confidential
Norcross, Georgia 5/9812/00

I developed courses for this company.

Specific Responsibilities:

• Researched information for distance education courses
• Developed instructional content for textbooks

I used Microsoft Word for these projects.

Confidential

Educational Consultant

I taught the English language to international students.

Specific Responsibilities:

• Taught six levels of grammar, writing, listening/speaking, and reading skills
• Taught TOEFL preparation courses
• Trained students to use software As a consultant, my responsibilities required me to Researched content for textbooks
• Wrote a grammar textbook

These tasks included the use of HTML, WordPerfect, Word, Visio, Excel, and PowerPoint.

Instructional Designer/Course Developer
Correspondence Instructor
Confidential
Department of Distance Education and Independent Study
Knoxville, Tennessee 8/94-3/00

I developed courses for high school and college students.

Specific Responsibilities:

• Determined the skills required of students to obtain credit for high-school correspondence courses
• Selected state-approved textbooks for courses
• Developed instructor guides, workbooks containing practice exercises with answers, and chapter, id-term, and final examinations
• Responsible for tracking and evaluation of reported course defects after production and release of course, As a writing instructor, my responsibilities required me to Grade assignments for English, magazine writing, poetry writing, and journalism courses

I used Word, WordPerfect, and Microsoft PowerPoint for these projects.

English Instructor
Confidential - Austin 12/92-12/96

I taught composition and literature classes.

Specific Responsibilities:

• Determined educational objectives for the courses
• Created highly detailed informative syllabi
• Prepared and delivering lectures for the classes
• Managed computer laboratories
• Trained students to use writing/graphic software

I used Word and WordPerfect to create the materials for these courses.

Freelance Technical Editor
Confidential
Oak Ridge, Tennessee 9/95-12/95

Confidential
Knoxville, Tennessee 6/95-7/95

I wrote/edited proposals and related materials for these environmental engineering companies.

Specific Responsibilities:

• Wrote business and technical proposals
• Interviewed subject matter experts

These tasks were performed using AmiPro, Lotus 1-2-3, WordPerfect, Word, Excel, and PowerPoint.

Training Manager
Confidential
Austin, Texas 9/90-12/92

I developed and manage a training program focused on training clients to use company software. I also wrote newsletters and marketing materials.

Specific Responsibilities:

• Supervised a staff to design, develop, and maintain training materials
• Interviewed subject matter experts
• Gave stand-up presentations to test the effectiveness of developed materials
• Wrote business/technical newsletters and promotional materials
• Developed curricula for company training programs

Education

M.A.(English)
B.A. (English)
A.S.(Engineering Drafting)

Publications - Textbooks

Confidentiall. 2003. Successful Writing!. Atlanta: Atlanta English Institute.

_____. 2003. Winning Edge Writing!. Atlanta: Atlanta English Institute.

_____. 1999. Photography. Atlanta: Professional Career and Development Institute.

_____. 1999. Fitness and Wellness. Atlanta: Professional Career and Development Institute.

_____. 1999. Journalism. Knoxville: Confidential

_____. 1997. Journalism: Answer Materials Booklet. Knoxville: Confidential

_____. 1997. Journalism: Instructor's Answer Key. Knoxville: Confidential

_____. 1998. Creative Writing: Magazine Articles. Knoxville: Confidential

_____. 1998. Creative Writing: Poetry. Knoxville: Confidential

_____. 1997. English 6H: 11th Grade English: Standard Level. Knoxville: Confidential

_____. 1997. English 6H: 11th Grade English: Answer Materials Booklet. Knoxville: Confidential

_____. 1997. English 6H: 11th Grade English: Instructor's Answer Key. Knoxville: Confidential

_____. 1997. English 8H: 12th Grade English: Standard Level. Knoxville: Confidential

_____. 1997. English 8H: 12th Grade English: Answer Materials Booklet. Knoxville: Confidential

_____. 1997. English 8H: 12th Grade English: Instructor's Answer Key. Knoxville: Confidential

_____. 1997. English 2H: 9th Grade English - Standard Level. Knoxville: Confidential

_____. 1997. English 2H: 9th Grade English: Answer Materials Booklet. Knoxville: Confidential

_____. 1997. English 2H: 9th Grade English: Instructor's Answer Key. Knoxville: Confidential

_____. 1997. English 4H: 10th Grade English - Standard Level. Knoxville: Confidential

_____. 1997. English 4H: 10th Grade English: Answer Materials Booklet. Knoxville: Confidential

_____. 1997. English 4H: 10th Grade English: Instructor's Answer Key. Knoxville: Confidential

_____. 1996. Basic Grammar for English-as-a-Second-Language Students. Knoxville: Confidential

_____. 1995. Lifetime Wellness 1H: Steps to Healthy Life. Knoxville: Confidential

_____. 1997. Lifetime Wellness 1H: Steps to Healthy Life: Instructor's Answer Key. Knoxville: Confidential

_____. 1995. Consumer Resource Management 1H: Consumer Economics and Management Strategies. Knoxville: Confidential

_____. 1995. Consumer Resource Management 1H: Consumer Economics and Management Strategies: Instructor's Answer Key. Knoxville: Confidential

_____. 1995. Nutrition and Food 2H: Nutrition and Food II. Knoxville: Confidential

_____. 1995. Nutrition and Food 2H: Nutrition and Food II: Instructor's Answer Key. Knoxville: Confidential

_____. 1995. Nutrition and Food 1H: Nutrition and Food I. Knoxville: Confidential

_____. 1995. Nutrition and Food 1H: Nutrition and Food I: Instructor's Answer Key. Knoxville: Confidential

_____. 1995. English F-2H: 9th Grade Reading Skills. Knoxville: Confidential

_____. 1995. English F-2H: 9th Grade Reading Skills: Answer Materials Booklet. Knoxville: Confidential

_____. 1995. English F-2H: 9th Grade Reading Skills: Instructor's Answer Key. Knoxville: Confidential

_____. 1995. English F-1H: 9th Grade Language Skills. Knoxville: Confidential

_____. 1995. English F-1H: 9th Grade Language Skills: Answer Materials Booklet. Knoxville: Confidential

_____. 1995. English F-1H: 9th Grade Language Skills: Instructor's Answer Key. Knoxville: Confidential

_____. 1995. English S-2H: 10th Grade Reading Skills. Knoxville: Confidential

_____. 1995. English S-2H: 10th Grade Reading Skills: Answer Materials Booklet. Knoxville: Confidential

_____. 1995. English S-2H: 10th Grade Reading Skills: Instructor's Answer Key. Knoxville: Confidential

_____. 1995. English S-1H: 10th Grade Language Skills. Knoxville: Confidential

_____. 1995. English S-1H: 10th Grade Language Skills: Answer Materials Booklet. Knoxville: Confidential

_____. 1995. English S-1H: 10th Grade Language Skills: Instructor's Answer Key. Knoxville: Confidential

_____. 1994. English J-2H: 11th Grade Reading Skills. Knoxville: Confidential

_____. 1994. English J-2H: 11th Grade Reading Skills: Answer Materials Booklet. Knoxville: Confidential

_____. 1994. English J-2H: 11th Grade Reading Skills: Instructor's Answer Key. Knoxville: Confidential

_____. 1994. English J-1H: 11th Grade Language Skills. Knoxville: Confidential

_____. 1994. English J-1H: 11th Grade Reading Skills: Answer Materials Booklet. Knoxville: Confidential

_____. 1994. English J-1H: 11th Grade Language Skills: Instructor's Answer Key. Knoxville: Confidential

_____. 1994. English SR-2H: 12th Grade Reading Skills. Knoxville: Confidential

_____. 1994. English SR-2H: 12th Grade Reading Skills: Answer Materials Booklet. Knoxville: Confidential

_____. 1994. English SR-2H: 12th Grade Reading Skills: Instructor's Answer Key. Knoxville: Confidential

_____. 1994. English SR-1H: 12th Grade Language Skills. Knoxville: Confidential

_____. 1994. English SR-1H: 12th Grade Language Skills: Answer Materials Booklet. Knoxville: Confidential

_____. 1994. English SR-1H: 12th Grade Language Skills: Instructor's Answer Key. Knoxville: Confidential