PROFILE SUMMARY:

Senior Multilingual Business / IT Project Manager and Digital Transformation Specialist with more than 25 years experience. Excellent communication and leadership skills with a hybrid business, management and technical background. Specialized in ERP, WMS, BI, Infrastructure, CRM/Marketing Automation solutions, Application Development, IT/Security Audit & Governance and Cloud Migration (IaaS, PaaS, SaaS). Industry experience: Manufacturing, Distribution, Pharmaceutical, Energy, High Tech, Banking, Government, Railways and Professional Services. Managed major projects at clients such as Bombardier Business Jets, L’ Confidential, Confidential and Confidential of Canada. Analytical, dynamic, versatile, positive and professional attitude with leadership and coaching skills.

TECHNICAL SKILLS:

• PMI PMP, SAP ASAP, Microsoft Surestep, Agile, DevOps, Risk & Change Management
• IT Project/Operational Audit, Quality Assurance, Enterprise Architecture & IT Roadmap
• IT Security Audit & Compliance, Risk Mitigation and Resolution
• PMO Setup, Project Governance
• Microsoft Dynamics 365 Finance & Operations
• Cloud based Oracle Fusion ERP & Logfire WMS
• SAP ERP R6 & Business Intelligence BW BI, HANA
• IQVIA Pharma CRM & Hubspot Inbound Marketing Automation
• Microsoft Dynamics CRM, Marketing & Sales Automation.
• Salesforce CRM /Digital Marketing (Sales, Marketing & Service Cloud)
• .NET & DevExpress Development Framework
• Salesforce Lightning Platform & Force.com
• Microsoft Azure Public & Hybrid Cloud
• Amazon AWS Public Cloud
• Google Gloud Platform Public Cloud
• Confidential SmartCloud Orchestrator, Softlayer Private/Public Cloud
• Microsoft Office365, Google G - suite, Microsoft Sharepoint, .NET/Web applications
• Microsoft Project Server EPM, Word, Excel, Powerpoint, Outlook, Visio, Lotus Notes
• Excellent written and verbal English, French and Arabic
• Emotional Intelligence
• Personal & Business Coaching

EXPERIENCE:

Confidential

Cloud Project Manager & Transformation Consultant

Responsibilities:

• Analyse client needs (Fit Gap: Infrastructure & Platform As A Service)
• Evaluate Cloud solution costs benefits and ROI
• Assess technical roadmap and pattern / workload requirements
• Identify the best solutions and evaluate vendors for the Private / Hybrid Cloud solution
• Build the blueprint / architecture of the Cloud solution automating the provisioning, decommissioning and billing (Build a Self service solution)
• Manage the Development team contributions to facilitate the orchestration & pattern-workload selections that will be migrated to the Cloud.
• Plan, manage and control the project activities and deliverables and ensure the proper transfer to the operational mode from the Confidential to the Confidential Team (Steady State)
• Built and implemented IT Operational Infrastructure Governance

Confidential

IT Project Manager & Analyst

Responsibilities:

• Planned, managed and controlled Security & Compliance projects
• Application & Infrastructure gap analysis and remediation
• Prepared progress reports including issues, risks, performance indicators

Confidential

Project Manager & Business ERP SME

Responsibilities:

• ERP Implementation Reassessment (Gap analysis, Skills gap assessment)
• Recovery plan, stabilization and change management
• Assessed manual business processes and assessed market software automation (Estimating, Dispatching, Tracking, Maintenance)
• Phase 2 Project Planning and control (deliverables, timeline, risks, budget)
• Managed the internal resources and re-established vendor relationship
• Built RFQ and negotiate Vendor Proposals and SOWs
• Reviewed and controlled change requests and aligned with project plan
• Managed project risks and Stakeholders expectations
• Presented weekly status report
• Planned and coached for Operational Support
• Assisted Management and Sponsors with Transformational Plans (HR, Processes, Apps, Infrastructure)
• Scoping & Planning of Marketing Automation Hubspot Solution
• Microsoft Dynamics GP, CRM and Wennsoft Job Costing (Project Accounting)
• Microsoft BI SQL SSIS, SSRS Operational and Analytical Reporting
• Sharepoint portal (Content and document management)
• Mobile Requisition to Purchase to Receiving/Invoicing Workflow/Approval Automation
• .NET Framework, Windows 2008 et IIS, Exchange 2010, Sharepoint 2010, MS SQL 2008

Confidential

Transformation Project Manager & Agile SAP BI Architect

Responsibilities:

• Planned and managed the Crew Management SAP Analytical & Operational Reporting Project End-to-End: Project Prep, Iterative Blueprint & Realization (30+ resources/stakeholders both off-shore and on-site).
• Applied both Top Down and Bottom Up Approach for KPI and Characteristics Analysis
• Facilitated negotiation and communication between Business, IT and Architecture
• Negotiated proposed BW/ETL Data Models. Consolidated subject areas. Coordinated deliverables: Report mock-ups, Functional Designs, Technical Designs, Vertical and Horizontal Development Strategies, Landscape, Sizing, Release and Cutover Strategies.
• Managed the development of BW Business Content, BASIS sub projects, ABAP Development, Unit and Integrated Testing.
• Implemented a Hybrid Agile & SAP BW Methodology: Iterative Blueprint, Build & Test Sprints (Task boards, Tracking Dashboards, Burndown charts, Bridge with Waterfall)
• Built project plan including WBS, timeline, assumptions, constraints, roles and responsibilities, project risks and mitigation plans
• Consolidated and updated progress reports including issues, risks, performance indicators
• Coached both the IT and Business team and handled the internal and external politics diligently. Shielded the Team from the negative influences, kept the Team spirit up, improved collaboration. Leading by example.

Confidential

IT Project Manager & Analyst

Responsibilities:

• Planned, Managed and controlled Security & Compliance projects (25+ resources)
• Built proposals including WBS, timeline, assumptions, constraints, roles and responsibilities, project risks and mitigation plans
• Built excellent relationships with both the client and the delivery resources
• Coached the team and handled the internal and external politics diligently
• Prepared progress reports including issues, risks, performance indicators

Confidential

IT Project Manager

Responsibilities:

• Planned, Managed and controlled SAP projects (5 to 15 resources)
• Securing more than 25 Linux servers with 40 SAP instances
• SPM installation on SAP GRC Access Control
• SAP TREX migration
• Managed project using Microsoft’s Enterprise Management Solution (Project Server 2003) and followed Confidential ’s processes, tools and methodology (P+)
• Managed all phases of the project (preliminary analysis, estimation, architecture, implementation)
• Built proposals including WBS, timeline, assumptions, constraints, roles and responsibilities, project risks and mitigation plans
• Presented and negotiated the proposals, budget and timeline with the QA team and the client
• Built excellent relationships with both the client and the delivery resources
• Motivated the team to better perform and handled the internal politics diligently
• Prepared progress reports including issues, risks, performance indicators to the PMO office

Confidential

IT Project Manager & SAP BW Architect

Responsibilities:

• Completed on time and on budget 2 SAP BI projects and 1 MS EPM (20 resources)
• Full Life Cycle SAP MM/IM BW data warehouse
• SAP BW 3.5 to BI 7.0 Technical upgrade
• Implemented an Enterprise Management Solution (EPM) solution (Project Server and Sharepoint 2007, 40 team members, 8 project managers)
• Managed all phases of the project (high level estimate, analysis, architecture, implementation)
• Identified project risks and built mitigation plans
• Good change management agent with great mentoring and coaching skills

Confidential

Transformation Project & Solution Manager

Responsibilities:

• Managed major infrastructure projects for the Confidential of Canada account with up to 15 resources and 3 outsourcing partners (CGI, Bell, Confidential ).
• Assisted sales managers in qualifying opportunities and preparing sales presentations
• Built high level estimates and proposals (RFS/SOW)
• Demonstrated leadership and good communication between internal and external clients/partners.
• Negotiated multi million IT infrastructure projects

CLOUD Solution Architect & Project Manager

Confidential

Responsibilities:

• Assessed Client Cloud requirements (Needs Analysis, ROI/Business Case, Solution Proposal, Statement of Work, Project Plan)
• Initiated and planned Google Apps deliverables
• Provisioned and configured Google Apps licenses
• Managed deployment, migration, training and change management activities
• Ongoing training in Google Apps deployment, configuration and training (Gmail for Business, Google Drive/Docs, Google Sites, Google Hangout (Audio, Video, Sharing), Admin UI, Domain management)
• Leveraging Google Apps Engine and Marketplace Apps
• Email archiving and information governance
• Started self training on Microsoft Office365. Configured test domain. Competitive analysis.
• Strategic Assessment of various solutions such as Software As A Service (SAAS), Platform As A Service), Infrastructure As A Service (IAAS)

Confidential

Project Manager & Business Analyst

Responsibilities:

• Managed the development team (up to 18 resources and 3 strategic partners)
• Managed budgets and project scoping, planning and control
• Built and negotiated licensing and professional service proposals with clients
• Proficient in change & risk management
• Coordinated between the business development and the technical team