SUMMARY:

• Versatile, results - driven project manager with years of delivering exceptional service to Confidential 500 clients.
• Experienced in the development, implementation and maintenance of Oracle CRM and web applications using SDLC.
• Problem solver, team mentor and communicator with a proven ability to develop high tech, customized solutions.
• Certified by Rutgers Business School in IT Management and also certified in two of the largest companies, Oracle CRM and SAP SD.
• Lean Six Sigma Green Belt Trained. Experienced in Agile and Scrum. Come from a major consulting firm background.
• Looking forward to a Project Manager position to successfully deliver project and business goals.
• Pharmaceutical & Biotechnology Clients Medical Device FDA CFR Part 11 CTMS
• Project Management IT Management Release Management Development Management
• R&D projects Resource Management Client Relations Business Analysis Application Design, Development Maintenance Oracle CRM Systems SaaS Sales
• Marketing Systems

PROFESSIONAL EXPERIENCE:

Confidential, Princeton, NJ

IT Project Manager

Responsibilities:

• Oversaw & managed the successful transition of system ownership from one large vendor to a new vendor. Developed transition plan and managed all project tasks to completion.
• Managed resources globally, with team members in India, China, US and UK.
• Oversaw team leads in Business Analysis, Development and Quality Assurance subteams
• Conduct thorough meetings to refine various project tasks and schedules. Maintained large
• MS Project file
• Spearheaded development and delivery of major system functionalities. Developed project plans including work breakdown structure.
• Organized and facilitated important project meetings to discuss deliverables
• Reviewed all project documentation for compliance with clinical regulatory standards.
• Issue Management
• Risk Management

Confidential, Bridgewater, NJ

IT Project Manager

Responsibilities:

• Senior member of the IT PMO team for more than 2 years. PMO managed all IT projects for all countries in North, South and Central America.
• Functionally, managed all internet and ecommerce projects for the different business units in Brother.
• Managed a portfolio of mission critical projects for Brothers’ ecommerce.
• Responsible for managing resources, scope, schedule and all deliverables on projects.
• Work also included vendor management, relationship management, status reporting, and risk management, escalation of issues and closing of projects.
• The following were my major projects at Brother
• Managed large project to replace entire back-end credit card processing system for all ecommerce websites, call centers and the support department.
• It integrated with Paymetric’s payment processing system.
• Managed the web designers, web developers, Sap developers, Sap administrators, and data analysts
• Managed a critical project to implement PayPal on Brother’s e-commerce websites.
• This project increased Brothers online sales by 15 %.
• Managed a multiphase project to integrate with Kount antifraud application.
• I successfully managed the different phases to delivery. The project successfully prevented fraud and brought chargebacks down from 7% to 1%. This decrease directly improved Brother’s profitability.
• Enhanced user experience of websites by implementing better navigation and progressive design

Confidential, Malvern, PA

External Business Partner

Responsibilities:

• Worked with business leads to identify key requirements.
• Participated in daily SCRUM meetings to obtain project status and resolve project issues
• Led JAD sessions with international business groups.
• Managed development resources to delivery many system functionalities
• Presented system designs to different business groups
• Work with business leads to identify key requirements, created use cases, HPQC test plans and test labs.
• Presented system solutions to global business units
• Developed solid relationships with key internal and external stakeholders to ensure that business needs are fully understood and IT solutions are fully aligned with business needs
• Assessed, defined, negotiated and documented project scope, system requirements
• Communicated to business managers about risks and how to mitigate
• Analyzed, understood and documented business scenarios
• Development of process flows and diagrams necessary to assist the initial business case requirements gathering and system impact assessment process
• Performed thorough high level requirement interviews with project Business and IT stakeholders
• Created specifications document necessary for technical team to start build.
• Used analysis and architecture skills to assess solutions from an overall enterprise strategic perspective
• Illustrated system design concepts and high level design creation
• Documented initial project issues, risks, assumptions and requirements as they pertain to the project business case
• Managed multiple project priorities
• Organized and facilitated large cross functional meetings
• Promote consensus on a high level view of requirements and project
• Problem solve and work collaboratively with other departments to resolve issues

Confidential

Senior Consultant

Responsibilities:

• Worked with business leads for multiple projects.
• Analysis of business requirements, facilitated design sessions with Siebel, SAP, ART, Fusion Middleware and business teams.
• Managed and led team on delivering Business Requirements Specifications documents, which included scope definition, business process flows, use cases, and high level architecture diagrams.
• Managed Development team
• Facilitated sign-off process of documents from key project stakeholders.
• Managed large project team to successfully meet project milestones.

Confidential, Yardley, PA

Senior Consultant:

Responsibilities:

• Managed project team, created project plan, organized and facilitated project meetings; collected and analyzed requirements; performed business analysis, conducted design sessions, created
• As-Is and To-Be business process flow diagrams, created technical specifications, quality assurance tests.
• Resolved various production issues.
• Managed the team's work items using HP Quality Center.
• Managed resource on developing OBIEE reports.

Confidential, New York, NY

Principal Consultant

Responsibilities:

• Worked with stakeholders to identify critical areas.
• Prioritized and assigned work items to development team.
• Assured high quality on developers’ work.
• Ensured Application releases are communicated and deployed in a timely manner.
• Provide project status in stakeholders meetings
• Requirements gathering through meetings with call center managers
• Track and prioritize requirements
• Ownership of Requirements Traceability
• Ownership of Change Controls (CRs) and associated management process.
• Participation in User Acceptance Testing

Confidential, Chicago, IL

Global Siebel Deployment Manager

Responsibilities:

• Managed project team, updated antiquated business procedures by designing and implementing new functionality for Accounts, Contacts, Sites, Site Visits, EDC and Clinical Trip Reports.
• Participate in JAD sessions. Administer and ensured appropriate system security settings for all clinical users using responsibility matrix.
• Managed $1M+ Siebel CTMS through budget, quality, and time constraints
• Spearheaded development and delivery of major system functionalities, which for the large clinical research organization.
• Developed project plans, including work breakdown structure, based on time estimates building business entities and its technical functionality
• Rapidly recruited 7-person development team

Confidential, New York, NY

Delivery Manager

Responsibilities:

• Implemented a $1.5M Siebel Sales Force Automation project by co-managing offshore development team.
• Oversaw team leads in Sales, Marketing and Analytics sub teams.
• Provided expert project management leadership to gathered requirements and create functional specification documents.
• Took part in meetings to refine project plan.

Confidential, Piscataway, New Jersey

Application Manager

Responsibilities:

• Reduced costs and fueled productivity by developing Automated Financial Business Processes.
• Maximized system performance and facilitated on-time deployment of application releases
• Rapidly resolved integration issues between Siebel and Microsoft Solomon.
• Elevated business unit productivity by resolving production issues in Siebel and Solomon.
• Ensured financial application was Sarbanes Oxley compliant.

Confidential, Indianapolis, Indiana

Support/Application Developer

Responsibilities:

• Heightened Medicare and Medicaid service delivery by designing and implementing multiple system enhancements to call center application.
• Boosted productivity 30% by designing and implementing new production support processes.
• Guaranteed all completed projects were bug free with thorough testing and due diligence.

Confidential, New York, New York

System Analyst/Consultant

Responsibilities:

• Served as critical resource for internal and external client projects.
• Performed systems analysis, application development, project management, support and server administration tasks.
• Led development efforts by configuring Siebel Assignment Manager to meet all requirements for Sales Force Automation system.
• Managed development actions for Workflow Manager State Model.
• Created test plans and test scripts for Pitney Bowes Call Center system.