SUMMARY:

• Developing Applications/Infrastructure SME| Improving Process |Proactively Managing Risk
• Outstanding 15+ years record of delivering multi - million dollar initiatives for new product launches and existing product improvements, leveraging agile and waterfall methodologies.
• Coordinated multiple simultaneous initiatives from inception to completion, while adhering to project scope, quality, budget, and schedule.
• Applied technical expertise to build trust with the Project Sponsor and key Business Stakeholders while advocating solution options.
• Built and coached multi-functional high-performance teams, using excellent motivational, organizational, and problem-solving skills.
• Experienced with Vendor Management and virtual teams. Multi-lingual (French, Romanian, and Italian).

CORE COMPETENCIES INCLUDE:

EDW / BI | Billing Solutions | CRM | ERP | Data Conversion | IVR| Infrastructure | Financial Reporting

TECHNICAL SKILLS:

Languages: C, Java, PL/SQL, Visual Basic, COBOL, KSH/TCShell scripting.

Tools: /DBMS Oracle, SQL Server, Toad, Perl, Ensemble/Enabler, XACCT, Informatica, Cognos, Tableau, SAS, Oracle BPM, Visio, MS Project, Excel, Caliber, J2EE, Remedy, Mercury Quality Center, SAP, SAS, CRM, ERP, HP-PPM, Clarity, OBIEE, Jira, Rally, Hadoop, SAFe, M2M, SharePoint, ServiceNow, Cloud.

OS: UNIX SUN/HP/SCO, Linux, MS Windows.

Telecom: ATM, SDH, SS7 Signaling, ICM.

PROFESSIONAL EXPERIENCE:

Senior Program Manager/Agile Coach

Confidential

Responsibilities:

• Minimized the Agile transition impact by managing the change on human resources and processes, coaching senior management, and influencing the adoption of practical solutions tailored to the enterprise organizational factors. Integrated SAFe with the existing SDLC.
• Automated the manual Excel-based Capital Expenditure Request process by developing a ServiceNow application using custom forms, workflows, approval levels, and budget/actuals/forecast tracking. Transitioned mixed teams (Managers, PMs, Business Analysts, Architects, Developers, Testers, Product Owners) from Kanban and organized 3 Scrum teams. Leveraged as acting Scrum Master the ServiceNow Agile 2.0 functionality for sprint planning and story ranking to create separate backlog views for Customer/Product Owner and Vendor/Development Team. Adapted the agile processes to add value in a non-collocated team environment. Implemented the Scrum of Scrums.
• Rolled out new PaaS/SaaS functionalities as the owner of the ServiceNow Evolution program. Prioritized requirements and managed communication through team meetings, steering committees and status reports customized by audience. Conducted product grooming sessions. Coordinated the planning, development, testing, and implementation of the monthly releases, Jakarta/Kingston upgrade, and the Agile 2.0 plugin. Managed vendors performing the data migration from legacy ERP (Baan/LX) to SAP S4/HANA Cloud. Refreshed the Cognos cubes.

Senior Program Manager

Confidential

Responsibilities:

• Complied with regulation made under the Green Energy Act by implementing the Energy Consumption Reporting program for commercial buildings.
• Developed the current state, future state, gap analysis and plan for change. Evolved the projects into long-term relationships with the Confidential and the Confidential .
• Improved customer satisfaction by implementing Electronic File Transfer (EFT) Refunds in SAP.
• Enhanced the extract file for Micro Feed in Tariff (MFIT) accounts with banking data points.
• Increased the operational efficiency by upgrading the Oracle Customer Care and Billing CRM (CC&B) to version 2.6.
• Formalized the Business Case, secured a budget of $7.5M, and managed the RFP and vendor selection.

Senior IT Project Manager/Scrum Master

Confidential

Responsibilities:

• Improved Quality of metrics/indicators and attestation results by 10% as Program Manager for the CRTC set of initiatives.
• Migrated the CRTC ITS from physical to virtual infrastructure in a new 24x7 support type Data Center on Linux with separated database and application servers. Cognos 10 report migration.
• Reduced time to market as part of the Agile transformation team. Evaluated Agile methods and tools with vendors and selected Scrum and Jira to be deployed over 20 former development teams enterprise wide.
• Reduced Churn 6% by implementing the wireless cross platform DeRe engine as Scrum Master for the high performance Activations scrum team. Created the Product Roadmap and contributed to the shippable product increment definition.
• Significantly Cut Operating Costs by improving the resiliency, data quality, and monitoring of the MSBI/SQL Server Reporting Application; deployed a new Confidential BI environment that utilizes SharePoint 2010, SQL Server 2012 BI and SQL Server 2012 database with separated prod and non-prod (Dev and QA) infrastructure.
• Reduced Downtime by implementing a COTS Analytical Network Capacity Management solution fully integrated with the enterprise infrastructure. Data sourced from NetCracker, Proviso and CircuitVision. Created RFP, managed the vendor selection process, facilitated Business decision through demos and workshops with the vendors.
• Increased Operability of the SAS enterprise implementation by license and version consolidation, storage capacity addition for the Enterprise Miner server, SAS Production server migration and space extension for the SASWORK area.
• Integrated the MDM Customer Analytic Record with the Enterprise Master Hub by implementing data consolidation, deduplication and record linkage for the Customer dimension.
• Reduced processing time as Project Manager for the Hadoop Marketing/Sales implementation. Evaluated Hadoop and other Big Data technologies like Hive, Pig and Spark. Created the data lake for the HDFS, unstructured data including call records, metadata and health records. Diligently teaming with the infrastructure, network, database, application and business intelligence teams to guarantee high data quality and availability.
• Enhanced Profitability as Project Manager for a multi-million dollar 100k client accounts data conversion from the Legacy billing systems to the Amdocs Enabler platform through all phases of the project life cycle (build/test/deployment). Contributed the extensive hands on experience with the Ensemble/Enabler modules: MAF/MPS, Price Plan/Product Catalogue, Provisioning, and Reference Tables.

Senior IT Program Manager/Agile Coach

Confidential

Responsibilities:

• Managed the $5M/30 resources BluePrints Infinite program, an Confidential BPM call center workflow application that streamlines customer experience and improves client satisfaction through BI across Residential, Mobility and Field Services queues.
• Improved customer experience by delivering on time and budget the BPI Flow Handoff functionality, including pause, suspend and resume.
• Facilitated process improvement and removed obstacles as Agile Coach for the Confidential integration to create automation blocks in the J2EE BPI for decisioning, pathing, display and entry into forms.
• Ensured adherence to Scrum rules, ceremonies and retrospectives.
• Monitored progress with Jira sprint burndown charts.
• Coached the Scrum team and Product Owner to ensure proper Product Backlog management.
• Increased application performance 20% by selecting the right solution option and closely managing the BPI DB design and ETL for a seamless integration within the enterprise BI.
• Advocated, secured funding and created the performance test environment.

Senior Energy Program Manager

Confidential

Responsibilities:

• Drove client success by managing the engineering services, procurement of computer hardware and software Z299.2 compliant, and HFE for the D2O Vapor Recovery System Dryer Unit of the Darlington Heavy Water Management Building.
• Integrated and tested the Schneider PLCs. Reliability Improvements for Confidential .
• Supported the development of Cyber Security, Categorization.
• Attestation and Qualification reports for Cat 2 pre-developed embedded software.

Project Manager

Confidential

Responsibilities:

• Established and managed the project governance and gating processes.
• Improved accuracy of deliverables, metrics, and project status provided by the delivery teams in Clarity by performing predefined checks and analysis to ensure delivery processes are being embraced.
• Created the Change Management Board and weekly meeting.
• Supported appraisal activities, including collecting artifacts for the projects, setting up gating meetings, identifying escalation paths and follow up with project enablers on appraisal findings.

IT Project Manager

Confidential

Responsibilities:

• Coordinated the redesign of the existing Data Warehouse implementation to provide the Registrar Office with timely and accurate reporting on Enrollment and Admissions.
• Managed the Oracle11g upgrade program, identified the databases and subject areas in scope, and coordinated the QA/UAT effort and application performance tuning.

Project Manager

Confidential

Responsibilities:

• Delivered the new generation XBOX IVR (part of a $1B initiative) that included Entitlement, Repeat Caller Treatment, HW Registration, Repair Status and CTI (Screen Pop) integration.
• Created the Project Plan.
• Liaised with Business, IT and vendors (development and hosting) to deliver Phase1 two weeks ahead of schedule.
• Streamlined the efforts to complete on time and on budget the lab setup for the ICM Connector (GED 125) with the MSS IVR to enable CTI.

Business Systems Analyst/Project Manager

Confidential

Responsibilities:

• Managed projects and activities for a business-critical wireless billing system as part of the Event Management and Revenue Assurance Team.
• Expert level knowledge with mediation, roaming and network.
• Gathered, created, and documented business, functional and technical requirements.
• Main point of contact between DevOps and the business partners.
• Facilitated agreement on scope, budget, and schedule.