PROFESSIONAL SUMMARY:

• Accomplished IT professional with over 20+ years of experience as a project manager consisting of managing IT projects for both the Business and Information Technology, national and international teams, fostering relationships, (internal and external) and delivering quality business solutions on time and within budget for multimillion - dollar companies.
• Diverse industry experience includes: Pharmaceutical, Banking, Finance, Insurance, Telecommunications, Energy, Government, Manufacturing, and R&D Scientific Seed Development.
• A results oriented professional with a proven ability to identify and analyze business scope and requirements, risks and issues, while effectively minimizing the impact on the project deliverables, budgets and delivery dates.
• Project Manager having managed projects for both the Business and Information Technology.
• Proven skills in managing both large ($7M) and small projects (<$100K) - some high visibility with importance on scope, schedule, budget and quality with both IT and the Business for over 10 + years thus serving as Business Liaison to Information Technology addressing both non-technical and technical needs as applicable.
• Managing of project details: Business Project Charter, SOWs, SDLC deliverables, issues, risks, communication plan, change control and configuration management, addresses gaps, reviews lessons learned, tracks action items and project dependencies, obtains task updates from team members, determines resource needs and estimations, participates in phase gate reviews throughout the SDLC. Manages project financials (forecast (planned vs actuals), and resource management planning. Provides weekly status and monthly PMO reports to team and management as applicable. Creation of presentations for Project Charters and s.
• Managing of various vendors (Avaya, Meridian, PS’Soft, Hammer, Siebel CRM, Document Management, Tivoli, Microsoft, etc.) which includes SOW, milestones and timeline/schedule/WBS. Project methodologies include Waterfall, Agile(Scrum, Kanban), CMMI) and transformation of Waterfall to Agile with teams. Completed 20+ Sprints over 2 year period.
• Project Management of projects of all types, application, infrastructure and architecture, enterprise, strategic, and process while also supporting process improvements for the Business and integrating Cyber Security requirements for consolidation projects.

PROFESSIONAL EXPERIENCE:

Confidential, Durham, NC

Agile Project Manager

Responsibilities:

• Managed 2 small high visibility projects in the Discovery/Analysis phase - across multiple business divisions.
• Blended traditional project management principles and practices with an Agile Development Approach. Managed project resources (from 10 to 15 s) - globally - Switzerland, Great Britain, Egypt, Russia and vendors, as well as reported status to steering committee. Managed gate reviews, process diagrams, schedules, scope, and resources while overseeing the design of process improvements and reengineering methods. Collaborated with PMO governance to determine templates ie. Communications, RACI, etc.
• Projects managed:
• Replacement of Vector NTI $100K - evaluation of 2 products (LaserGene, Geneious) that replaced a desktop application used by scientists in Seeds and Research and other research groups (globally)for viewing and analyzing nucleic acid and protein sequences. The present tool is no longer available. Collaborated with procurement to introduce vendor demos.
• Digital Commercial & Soil Test Data to Product Analyzer (Commercial Sales Tool) $150K - managed and evaluated process flow and determined areas that could be automated in the workflow to provide visibility of Commercial and Product Evaluation soil test data within approximately 3 days rather than 3 times per year. Over saw the design to provide APIs from various systems to the Data Lake(Data Warehouse).

Confidential, Mooresville, NC

Agile Project Manager / Scrum Master

Responsibilities:

• Managed projects (Agile and Waterfall) for both the Business (Change Management) and Information Technology (Informatica) in support of the cloud based Microsoft Dynamics PRO 365 CRM product.
• Responsible for developing project plans, assessing risks and issues while leading integration teams related to the integration efforts for ETL (Informatica) tasks(data from present system) as well as for Security and Microsoft vendor Performance testing for the product.
• Attended daily scrum meetings and reviewed user stories. Reported status to management. Coordinated project planning, resourcing, staffing, subcontract management, and progress reporting.
• Created a project plan using a hybrid approach to Agile while working with Business partners to determine an Organizational Change management plan.
• This included and communications for 250 National Account Representatives for the first phase implementation of the CRM package. Managed team of 25+.
• The Business, however, in the end, decided not to implement the product, laid off all contractors and closed 20 stores.

Confidential, Charlotte, NC

Sr. Project Manager/Scrum Master

Responsibilities:

• Sr. Project Manager (representing IT and Business) responsible for numerous enterprise projects and their Business Cases related to consolidating Piedmont/ Confidential applications while managing all activities in a project life-cycle. Managed daily standups as well as scope, schedule, cost and quality of projects as well as estimations and change management.
• Managed $3M SCADA Field Equipment Analysis project - migration effort to combine Duke and Piedmont Gas field equipment while determining obsolete equipment and moving to a permanent asset management system. Coordinated tasks and new process needs with various lines of business and IT departments including Cyber Security (Minimum Security Baseline), Supply Chain Management, Sourcing, Engineering, Technology Field Operations (TFO), Gas Measurement, Telecommunications and the Gas SCADA Business. Analyzed Asset Management tools for selection. Mentored team members.
• Managed $5M Metretek project - migration effort to combine Duke and Piedmont Gas metering equipment.
• Defined scope with Confidential and Piedmont Gas Business partners.
• Modified processes as applicable for the migration (ie load research).
• Evaluated alternatives with the Business providing approaches for equipment replacement, Minimum Security Baselines for Cyber Security requirements related to the consolidation efforts, SOX requirements and presented recommendations with SMEs.
• With the Business and Information Technology incorporated new device procurement workflow approval process into existing Technology Field Operations (TFO) process. Mentored associate business analyst while managing a team of 20+.
• Provided weekly status reporting (milestones, financials (resource estimates, planned vs actuals, change request costs), issues, risks, escalations) to all levels of management.
• Attended Gate Reviews and Client Advisory Board for deployments (CAB reviews). (Agile/Scrum/Kanban/JIRA, MS Project Server). Worked with Product Managers on priorities and Business definition of stories.

Confidential, Fort Mill, SC

Sr. Project Manager

Responsibilities:

• Sr. Project Manager II responsible for a portfolio of 50+ projects ($9M portfolio) utilizing Agile/Scrum.
• Responsible for Enhancement Projects related to Portfolio Services which included: CRM DB changes, reports, correspondence and data feeds for the Patient Plus Enterprise System. Managed teams of 10 to 30 resources along with managing scope, schedule, budgets and daily scrum standup meeting as well as backlog planning and retrospectives, development and testing. Coordinated work with various departments for correspondence and data feed changes considered dependencies for the team’s sprint completions.
• Lead Project Manager for PMO Governance Data Analytics Metrics Focus Group (BI) documenting the PMO intake process used in Clarity for managing projects while determining metric points to be taken in Clarity of which data would be aggregated.
• Participated in a product launch for 2 products (Utibron and Arcapta - inhalers for COPD) supporting a bi-directional transmission of nursing, data services (EDI transmission requirements), correspondence (letters to patients), and patient data for Pharming pharmaceutical. Confidential also aggregated data for the customer as applicable. Weekly status meetings with Business Operations, Customer and Information Technology providing a proactive approach to providing our customer with their needs.
• Provided weekly status reporting (milestones, financials (resource estimates, planned vs actuals, change request costs), issues, risks, escalations) to all levels of management.
• Attended Gate Reviews and Client Advisory Board for deployments (CAB reviews). Member of Lash Scrum Master Community of Practice Group. (Agile/Scrum/Kanban/Scaled Agile Framework, TFS - Team Foundations Server, Waterfall, Clarity, MS Project). Assisted Product Manager with backlog priorities.

Confidential, Raleigh, NC

IT Contracts Project Manager/Business Analyst

Responsibilities:

• Provided Statements of Work (SOWs) and Requests for Proposal (RFP) documentation for large IT solutions.
• Reviewed existing contracts of all sizes for compliance. Managed various Telecom projects related to SOWs.
• Tracked hundreds of annual IT hardware contract renewals, each due by 9/30.
• Under tight timeframes, drafted and released several high priority SOW for hardware, software and telecommunication services which also included non-competitive purchase requests (NPR).
• Assisted in the completion of multiple technical and pricing evaluations as applicable.
• Provided market research on various vendors and products as applicable.
• Executed Metrics and data analysis regarding network related vendor information.

Confidential, Cary, NC

Sr. Project Manager

Responsibilities:

• Managed scope, schedule, issues, risks, resources, and budget, for numerous application development enhancement projects of various sizes including releases for the Retail Life Applications Group.
• Managed teams of 10 to 50 resources in support of the Customer Acquisition System (underwriting software) - team includes members from Application Development, QA, Business, Infrastructure and Architecture).
• Reported project status weekly.
• In addition, managed estimation and resource ramp for new and additional work as well as phase gate reviews.
• Mentored other junior project managers.
• Provided process improvements as applicable. (MS Project, SharePoint, Clarity, Waterfall and Agile Methodology).
• Maintained scope, schedule, budget and managed teams for:
• Expectation is to expand to Third Party Distributors (Sales) in future. managed project and vendor as well as infrastructure needs.

Confidential, Raleigh, NC

Program Manager/Sr Project Manager

Responsibilities:

• Managed scope, schedule, budget as well as issues, risks, resources, 3rd party vendors, and change management as well as project dependencies for one high visibility project and other smaller efforts for Personal Investment - Retail Systems.
• Managed teams of 10 to 40 resources including off shore. Reported project status at Program Management Meeting weekly.
• Managed estimation and resource ramp for new and additional work at the program level.
• Managed off shore QA group with issues. (MS Project, SharePoint, PPMC, SQL queries)
• Projects included:
• BTAB CD2 - Better Than A Bank - Cash Dashboard - Release 2 Project upgrade ($3M) - managed the application changes while collaborating with the Business on this high visibility effort to improve the User Interface and add additional functionality to Fidelity.com for customers Cash Accounts-Debit Cards, Credit Cards, and Bill Pay needs. The project involved changes to various application programs that represented both backend and frontend systems – UI –Web and infrastructure along with managing 12 work streams.
• FDIC Enhancements Project – ($500K) managed smaller efforts (production fixes) in support of the BTAB CD2 project
• BTAB CD3 – Program Manager – managed the strategic planning and estimations for 12 work streams –( $2M effort).

Confidential, Raleigh, NC

Project Manager

Responsibilities:

• Managed scope, schedule, budget, and change management as well as issues, risks, resources, and vendors for a medium sized ($350K) small enhancement project and a high visibility project (Win 7 Primavera 6.2) - $1M – project effort for the Progress Energy/ Confidential Merger.
• Projects included:
• Win 7 Primavera 6.2 upgrade for both the application and architecture of the product – managed project through 2 cost reductions while maintaining schedule. Managed the communications and needs for 7 lines of business for the product upgrade.
• Small enhancement projects ( ie. Replace shrink wrap/ desktop client for Oracle Web GL project, add fields to Customer Information Management System for rate case reporting).
• Managed 2 cross functional teams of approximately 10 resources. Reported project status to Sponsors and Customers. Managed CMMI artifacts, participated in Audits. Assisted in developing PMO processes for project needs. (MS Project, SharePoint, Quality Center, Primavera 6.2, CMMI, MS Visio).

Confidential, Charlotte, NC

Sr. Project Manager/Business Analyst

Responsibilities:

• Managed multiple medium size projects of $1M and teams of up to 15 members in support of the PDIT & GO project portfolio.
• Provided Business Analysis and Project Management for enhancements to the Enterprise Graphical Interface System (EGIS) which tracked work associated with gas pipelines.
• Managed project through one cost reduction and maintained schedule.
• Gas Supply Meter Data Tracking & Testing – (600 customers). System provided reporting for Regulatory needs and required replacement of VB code to Java.
• Other responsibilities included “Present State” and “Future State” analysis and solution as well as business case analysis definition with customer, scope definition management, project schedule, risk management, project communication, stakeholder management, resource management, implementation mitigation planning, conflict management, project financial reporting and overall responsibility for project deliverables (business analysis and mentoring of team). Collaborated with other IT functions across the organization (i.e. PMO – SDLC stage gate reviews). Evaluated vendor products.