PROFESSIONAL PROFILE:

• A competent and experienced certified project expert with over 10 years experience across various projects in Digital Transformation, Product Development, Regulatory Change, Process Reengineering and Change Management delivering in different capacities.
• Florence is a strong negotiator and communicator Confidential all Project Management levels, with a wealth of Tactical, and Strategic solution acumen that ensures successful delivery through internal and external stakeholder collaboration

KEY SKILLS AND COMPETENCIES:

• Project Lifecycle Management
• RAID Management
• Change Management
• Quality Control
• HRIS
• Requirements Gathering
• Process Mapping Vision, BPMN
• Salesforce
• Vendor Supplier Management
• Stakeholder Management
• Budget Management
• Reporting
• Digital Transformation
• SharePoint

WORK HISTORY:

Confidential

Project Manager / Business Analyst

Responsibilities:

• Hybrid Project Manager / Business Analyst Role delivering Transformation Projects through managing Human Resources Information System HRIS solutions, technology solutions and system development processes.
• Created and configured sharePoint site for the Project team, ensuring the right security and access for stakeholders. Also ensuring all project deliverables and artifacts are version controlled and saved in the right location.
• Worked closely with 3rd party suppliers such as Workday and SAP Success Factors in vendor selection process. Reviewed RFI, RFP, RFA and SOW.
• Coordinated and facilitated workshops to ensure Business Processes and Data are aligned and agreed.
• Worked as a team with the PM, Data Lead, stakeholders and End users to work ensure successful deliverables.
• End - to-end Processes Mapping and Process reengineering with MS Visio, document the business requirements and produce the Request For Proposal RFP .
• Built relationship between the businesses, client, third-party vendor, served as the intersection of service provider and business partner and stimulates, surfaces and shapes business demand for maximized value as member of both business and provider management teams.
• “Deep Dive” Meeting with Subject Matter Exerts SME to analyse and problem solve.
• Create and circulate weekly status reports, milestone and checkpoint reports.
• Budget tracking, control and resource management.
• Produced Project Plans, Stage Plan, Quality Plan and Exception Plan. Performed project kick-off meetings with Stakeholders, managing Baselines, Resources and Communication Channels ensuring authorisation by Project Board Confidential key Project Stages.
• Responsible for Project Risk & Issues identification, analysis and control using RAID management, escalating and raising Change Request to the Project Board for approval, applying mitigation and solution efficiently liaison with PMO to update RAG status.
• Developed project scope, Project Initiation Document PID, Business Case and created obtained approval from sponsor to ensure project products and deliverables are completed on time, on budget, to quality and Scope.
• Utilised Microsoft Project MSP and RACI Matrix to track, control and manage project progress.

Confidential

Scrum Master / Business Analyst

Responsibilities:

• Managed the Scrum Team of 5 as a Scrum Master on small-medium projects, ensured the all Scrum ceremonies i.e. Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective are adhere to. Also worked closely with the Product Owner and Development Team to ensure Product Backlogs are prioritised and pointed, Sprints are completed on time for Release with Acceptance Criteria met for each User Story.
• Started as a Business Analyst, left as a Scrum Master.
• Used SharePoin Confidential to store and manage project deliverables such as user stories.
• Responsible for understanding and documenting the Business Requirements Document BRD in its entirety with the target process improvements needed for the Ring Fencing Project.
• Worked with product owner to understand the Regulatory Reporting Control Standards Requirements, produced User Story, and developed process for End to End Controls Standards detailing Regulatory Reporting minimum control principles into BAU processes.
• Regulatory Reporting Risk Assessment & Recertification analysis with stakeholders in relation to the periodic report risk assessments & report recertification programme. Ensure issues identified are captured in Bank's Operation Risk System and appropriate action plans are implemented to fix identified issues.

Confidential

Business Analyst

Responsibilities:

• Worked across business lines including Senior Management and external stakeholders.
• Collaborated with System SME's to resolve data mapping issues from Source systems to Target System
• Assisted with test planning, execution and reporting, including writing, reviewing, and executing manual test scripts.
• Produced detailed Business Requirements Specifications (BRS) and Traceability Matrix documents.
• Used requirement eliciting techniques such as interviewing, document review, workshops and survey to capture functional and non functional requirements.
• Managed Stakeholders by conducting frequent meetings with key SMEs to capture and analyse requirement to ensuring complete delivery of work stream deliverables and project success
• Performed Functional and Non-Functional Requirement gathering, reviewed Business Impact Assessment, GAP analysis, End-to-End flow / process documentation, product matrix analysis and legal entity booking models, testing.
• Business Process Mapping of Current State and Future State with Microsoft Visio.

Confidential

PMO Analyst

Responsibilities:

• Create and manage common portfolio plan and communication plan for Insurance Projects.
• Recruiting and on-boarding of new project resource and starters.
• Update and maintain programme and project plans on MS project and track dependencies.
• Compiling project status report on a weekly basis from Project Managers and workstream Leads
• Updated and maintained programme and project plans on SharePoint and tracked Statement of Works (Sow) compliance Confidential all project levels.
• Management of Financials ensuring man days and resources work frame are accurately accounted for.
• Maintained and updated the RAID log , ensuring that levels of Risks and Issues are clearly defined for mitigating action. Review of actions and chasing Risk owners for updates and completion
• Monitored and Tracked the Change Control Request log, ensuring defined processes are adhered to. Managed scheduled meetings, ensuring work steam actions are completed and producing project status report.
• Project support to the Programme Managers and stakeholders management Confidential various levels.
• Create and review RAID log, RAG status, Lesson Learnt , project Status Report, project artifacts .
• Provided in-house support as the Single Point of Contact for any processes issues.
• Ensured full compliance with the requirements of the Health and Social Care Information Centre in terms of Governance around Data Protection and systems.
• Manage and schedule weekly meeting - complete minutes/actions, risks and issues log
• Producing weekly project, milestone and task progress report for Programme Managers
• Manage and schedule risks and issue meeting with Project Managers
• Responsible for programme communications

Confidential

Administrative Assistant

Responsibilities:

• Exercising initiative and willingness to take on responsibility, particularly Confidential busy times to help the team on the shop floor
• Handling cash, responsible for daily banking and reporting confirmation of banking and delivery to the head office
• Stocktaking and confirmation of delivery to the head office.