Technical Delivery Lead/Product Owner Resume

PROFESSIONAL EXPERIENCE

Confidential

Technical Delivery Lead/Product Owner

Responsibilities:

Lead Planning & Initiation project meetings
Analyze Stakeholder investment to garner project buy in and support
Lead Functional and Non - Functional requirements gathering and analysis sessions with clients
Update Kanban board, develop user stories
Prioritize and organize team backlog
Serve as liaison between business and technical development teams
Lead multiple Agile and Waterfall projects end to end which support a suite of 40+ custom .NET applications
Experience with document capture, workflow, storage, and indexing
Deliver incremental Production Support projects to improve application functionality
Deliver project status updates
Provide written and verbal communication to diverse audience including company officers
Manage and facilitate the efforts of a diverse, international team comprised of six internal developers, two Systems Analysts, a Business Analyst and vendor resources
Coordinate Testing (Functional, Unit, UAT) with developers and end users
Lead annual Disaster Recovery exercises involving more than 40 applications
Facilitate pre-deployment walkthrough meetings to preview deployment, validation and back out steps
Lead post-implementation project evaluations
Lead multiple special projects to implement changes to company workflow processes and reduce Total Cost of Ownership by leveraging automated testing, SaaS cloud computing, BPM tools, and iOCR
Driving delivery of large-scale data migration of existing workflow of multiple processes to BPM tool
Mapping and analyzing integration points between applications, downstream work queues and image repositories
Evaluate proposed vendors’ solutions, and advise leadership on best option
Collaborate with vendor resources to determine the extent of coding required to complete platform migration
Partner with Architecture team to ensure SaaS and BPM solution adheres to enterprise architecture standards
PowerPoint
Excel
Visio
ServiceNow
Coordinate deployment validation resources

Confidential

IT Project Manager

Responsibilities:

Lead Planning & Initiation project meetings
Analyze Stakeholder investment to garner project buy in and support
Develop communication plan
Deliver project status updates
Provide written and verbal communication to diverse audience including company officers
Lead Functional and Non-Functional requirements gathering and analysis sessions
Serve as liaison between business and technical development teams
Coordinate Testing (Functional, Unit, UAT) with developers and end users
Successful delivery of a SOX compliance program with high visibility among company officers and other senior leadership; collaborative effort with internal Compliance and Law & Regulation teams
Successful delivery of a complex end of server life remediation project which met an enterprise mandated deadline and saved the company $250K+ in penalties, and prevented network security exposure
End to end project management using Waterfall and Agile Methodologies to lead technical projects to timely, on budget delivery
Create/Manage project plans in Microsoft Project across multiple tracks of work, allocating and approving resource work hours (domestic and abroad), and project funds
Risk/Issue management (escalating, developing and implementing mitigation plans)
Review/Approve QA Test Strategy Plan & Test Plan
Lead post-implementation project evaluations
PowerPoint
Excel

Confidential

Sr. Liability Claims Adjuster

Responsibilities:

Accident Investigations in call center environment, negotiate settlements with third parties including non-Allstate customers, collision centers, and other insurance companies
Selected from a group of hundreds of applicants, across multiple offices to the Emerging Leaders Program, designed to further develop newly hired, high performing internal talent
Distinguished Performance Award Winner 2012, recognized for exceptional achievement from a pool of thousands of possible candidates
Serve as mentor for five newly hired team members
Serve as unit back up in the absence of frontline management for a team of 12 adjusters and two processors; this required me to conduct peer review of files, resolve customer disputes, communicate daily/weekly/monthly team goals
Consistently met or exceeded monthly goals for proper file management (customer contacts within 24 hours, investigation resolution within 10 days, averaged a customer service score rating of 9 or better on a scale of 1-10)

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