PROFILE

Solutions oriented, performance driven Project Management Professional with over 11 years of global management consulting experience delivering programs that integrate processes with technology to help clients achieve optimal performance. Industry experience include Retail, Marketing, Professional Services and Healthcare. Skilled at leading teams with emphasis on training and aligning employee development and productivity with project / client goals. Proven experience analyzing organizational needs, identifying deficiencies and applying corrective measures that lead to problem resolution. Demonstrated ability to manage all phases of project / product development life cycle within multiple industries. Other areas of expertise:

• Project & Test Management
• Business Integration
• Team Leadership & Motivation
• Staff Training & Development
• Client Relationship Management
• Issue / Risk Management

PROFESSIONAL EXPERIENCE

ACCENTURE Confidential Miami, FL 2000 - 2011
Global management consulting, technology services and outsourcing company helping clients become high performance businesses and governments. It has more than 223,000 people and serves in over 120 countries.
Recruited as Analyst in 2000, applied acquired knowledge and gained experience leading to multiple and additional responsibilities culminating in promotion to Senior Manager / Project Manager for major corporations, including Confidential

Senior Manager / Project Manager - Confidential; Minneapolis, MN (2010 - 2011)
Assigned to manage project for Confidential, second largest discount retailer in the United States and ranked at number 30 on the Fortune 500 as of 2010.
Led and directed team of IT professionals that evaluated Confidential data warehouse and provided clear understanding of existing system design and insight into opportunities to optimize reporting and data management.

• Concurrently led and supported direct reports and client's staff in day-to-day project activities and decisions; initiated reorganization plan which facilitated client's implementation of new process.
• Planned and recommended a solution that offered low cost, high efficiency alternative to data storage,
• Earned client's trust and confidence by establishing clear goals, introducing new training methods while maintaining staff accountability and a team work environment.
• Drove final project scope determination, Statement of Work changes and negotiations. Managed scope changes throughout project life cycle and delivered results within time and budget specifications.
• Created and communicated weekly executive level status reports which included metrics, key milestones, issues and risks to Accenture and client executives.
• Consistently identified possible setbacks and effectively led team in resolving complex technical issues.

Program Management Office (PMO) Lead / Release Manager - Confidential, Bentonville, AR (2010)
Largest discount retailer in the United States. It operates under 60 different banners in 28 countries. With fiscal year 2010 sales of $405 billion, Confidentialemploys 2.1 million associates worldwide.
Introduced Program Management Office structure methodology which subsequently served as guideline for other projects. Applied PMO principles to task management system implementation that replaced multiple manual processes and enabled Confidential's staff to assign and monitor completion of tasks.

• Defined Program Management approach that provided structure, set and enforced standards and guidelines followed by project managers, team members and Confidential's personnel.
• Coordinated program-level measurement and reporting, issue / risk management, scope and schedule management and post-deployment support planning

Program Manager - Confidential, Richmond, MN (2006 - 2009)
Specialty retailer of consumer electronics in the United States, accounting for 19% of the market.
Facilitated Confidential $11M expansion into a Spanish language market by overseeing delivery of custom, store and services systems for new store opening in Puerto Rico. This was launchpad for Confidential international expansion. Effective onsite staff training, systems testing and customization supported user experience for Spanish speaking customers, and enabled Spanish speaking and bilingual staff to enhance customer service techniques and support business initiatives. Postive and effective management of project led to promotion and additonal responsibilities.

• Managed multiple project plans and corresponding teams through all phases of project life cycle.
• Managed schedule, cost, scope, quality, risk, integration and communications.
• Gathered system, process, legal and labor requirements for operation in Puerto Rico, which dictated necessary system changes.
• Verified all project deliverables were subject to required reviews and stage gate sign-offs.
• Resolved issues that affected work request scope, quality, schedule, budget and resources via formal and informal meetings to review status, new developments, successes and failures, brainstorm and evaluate alternatives.
• Defined roles and expectations for project team leads and provided management support.

Test Manager - Various Clients (2004 - 2006)

Manager, Test Manager - Confidential, Richmond, MN (2006)
Managed test effort for $8M implementation of learning management system (LMS) - part of strategic initiative which provided enhanced learning capabilities to retail and corporate learners. Timely and accurate delivery of this project led to leadership's request to remain on site for additional projects.

Consultant, Test Lead - Confidential , Schaumburg, IL (2004 - 2005)
Global leader in measurement and information, providing clients a precise understanding of what customers watch and buy.
Managed reporting and test effort for implementation of custom-developed web-based application that replaced existing paper-based process and vastly improved efficiency of client's orders processing for Retail Measurement Service.

• Deployed and managed team of 16 through delivery and execution of test phases, including assembly, product, and user acceptance testing.
• Supervised creation of test scripts and other test documentation, including cycles, conditions and test data among others, and maintained application requirements.
• Worked closely with individual process owners and business team members to secure approval of test plans, report designs and requirements changes.
• Created and managed project plans to monitor team progress and report weekly status to project leadership.
• Established standards and procedures that ensured high quality deliverables within tight deadlines, evaluated conflicting priorities and through training minimized resistance from other teams. Followed strict guidelines to review project deliverables and ensure scripts were produced correctly to minimize rework.
• Leveraged strengths of each team member while providing growth opportunities in process.
• Managed and documented defects generated by testing process and escalated findings to next level to ensure quality of the final product released.

Data Conversion Lead & Technical Writer -Confidential, New Brunswick, NJ (2004)
Multi-national manufacturer of pharmaceutical, diagnostic, therapeutic, surgery and personal hygiene products.
Led and supported two aspects of the Warehouse Management Initiative (WMI) project - Sales and Logistics Company (SLC) - efforts to update distribution processes and warehouse management system.

• Owned development and management of data conversion plan , and acted as liaison between WMI and applicable other teams surrounding data conversion. This was in excess of 25 impacted parties.
• Researched and documented approximately 42 processes and wrote corresponding standard operating procedures and work instructions that mapped to over 70 process flows and system interactions for new Warehouse Management System (WMS).

Training Developer -Confidential, Columbus, OH (2003 - 2004)
Confidential was the sixth-largest bank in the United States. The company merged with Confidential in 2004.
Assigned as expert in OnDemand simulations. Designed and developed guidelines used by Accenture and Confidential team members to develop Teller Express training program.

• Developed simulations of core banking transactions, practice simulations and introduction materials, which supported project management deliverables, and assisted with piloting Teller education materials.
• Monitored and managed client relationships, conferred with program managers, key clients and stakeholders to ascertain project timely execution, service excellence and client's satisfaction.

Learning Consultant - Change Management - Confidential, Fort Lauderdale, FL (2003)
Confidential is a recruiting and a staffing service that provides quality career information for businesses and individuals.
Developed HRMS Learning Program for Confidential implementation of several components of PeopleSoft throughout organization - Financials, HR, Benefits and Payroll.

• Created training manuals for PeopleSoft Base Benefits learning program courses, support materials and procedures, databases and job aids.
• Training development, testing and roll-out of performance support deliverables defined for Confidential Project Meteor, including: transition workshops, facilitator-led and computer-based learning, coaching events and support materials.
• Transitioned learning program materials and knowledge to Confidential Change Management resources and instructors for program delivery.
• Key role in execution of the HR & Benefits training tasks.

Other Positions Held with Accenture:
Testing Consultant -Confidential (2003)
Technical Support Consultant -Confidential (2001-2002)
Technical Team Member -Confidential (2000-2001)
Database Coordinator -Confidential (2000)

SKILLS

MS-Office (Word, Excel, Project, PowerPoint & Outlook); Mercury ITG; HP Mercury Test Director, IBM Rational ClearQuest Test Manager, On Demand.

EDUCATION

Master of Science (MS), Biomedical Engineering
Master of Science (MS), Industrial Engineering
Bachelor of Science (BS), Biomedical Engineering

PMP Certification