SUMMARY

• Confidential Certified IT Program/Project Manager with over 15 years of Project management experience at medium and large organizations. Proficient in managing concurrent projects/programs with budgets of $8 - 10M. Experienced at establishing and leading cross functional teams of 18-20 resources across geographies.
• Currently working as Delivery Manager for a large utility company, driving delivery for multiple IT projects and enforcing IT standards to ensure cost efficiency and accelerated delivery.
• Adept at managing projects implementing various SDLC methodologies including Waterfall, Agile/Scrum and SAFe. Expert in PI Increment planning and Kanban methodologies and implementing continuous integration and Continuous Delivery (CI/CD) models.
• As Program Manager, employed process improvements through decisioning models resulting in 6% YOY growth for the organization.
• Brought in accelerated delivery across multiple projects by managing Test Automation Delivery initiatives that resulted in reduced testing time by 25%.
• Managed the Program Management Office (PMO) at American Express and was responsible for delivering frameworks such as Application Portfolio Management (APM), Application Infrastructure Uplift (AIU) and Risk Based Investment Optimization Analysis (RBIOA) across the enterprise. These initiatives led to a towards supporting dated technology software and hardware and reducing risk.

TECHNICAL SKILLS

• Program/Project Management
• Agile Project Management using Scrum & Kanban
• Rally /JIRA / Confluence
• Complete SDLC
• Client Relationship
• Cross-functional leadership
• Release Planning & Delivery
• Domain expertise in Banking & Financial systems
• E-Learning
• Cybersecurity & Data Protection

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Sr Project Delivery Manager

Responsibilities:

• Established cross-functional teams, developed project plans, managed budgeting / staffing requirements and drove implementation of multiple IT projects, interfacing with both internal and external stakeholders.
• Managed day to day operational aspects of projects including Task, Project Cost, Scope and Risk Management.
• Involved in all project phases of requirements gathering, architectural design, build/customization, Dev Ops integration and testing.
• Coordinated efforts with various QA teams to ensure continued product performance.
• Created and presented project status reports and program updates to senior leadership, internal and external stakeholders.
• Identified risks early and developed sound mitigation strategies that would minimize impact to budget and schedule.
• Partnered with organization’s leadership and business development teams to assess opportunities for new business prospects and developed business proposals.

Confidential, Phoenix, AZ

Program Manager

Responsibilities:

• Drove implementation of projects to the American Express Cloud and ensured all projections were managed within addressed budget and defined timelines.
• Facilitated scrum of scrums for project teams to propagate information sharing on cloud migration activities, best practices and operation efficiencies.
• Increased accuracy of projected migration scope by 25%, advocating use of bots to assess complexity and fitment of migrations.
• Developed near real-time metrics for leadership dashboards and executive management summaries for strategic decision making.
• Planned mitigation strategies for risks and issues across all projects while minimizing impact to program delivery and budget.

Program Manager

Responsibilities:

• Managed programs with an annual budget of over $30 million for strategic planning, investing, forecasting, reporting and business decision-making.
• Formed a Program Management Office and hired, trained, and managed core PMO resources for delivery for over 7 projects during a 3-year period.
• Led projects with up to 15 team members in various global locations. Initiated and facilitated communication about programs, opportunities, and project progress with internal stakeholders across all levels and external partners.
• Demonstrated organizational leadership by developing and maintaining procedures for standards, best practices, policies for the PMO.
• Developed decisioning models, workflows, use cases and data flows to implement Risk Based Optimization Analysis that would identify and manage long-range IT investment planning while decreasing Technology Costs.
• Managed all aspects of Planning, Staffing, Budgeting, Monitoring & Controlling, Reporting and Communication for the migration of projects from WebSphere 6.0 to 7.0.
• Conducted weekly status update meetings to ensure strict adherence to scope and schedule.
• Created project plans and ensured that deliverables were met on time with the highest quality standards.
• Led cross-functional teams across different geographies including vendor management and resource procurement.
• Proactively managed risks and issues across all projects and ensured appropriate mitigation planning to avoid impacting project delivery or budget.
• Communicated with all stakeholders on a regular basis through weekly status reports and reviews.