SUMMARY:

• A versatile Industry expert with over 35 years of experience in healthcare informatics with 25 years of those years directly involved in the information technology industry. Carlos has been successful at building solid business practices, responsible for conducting project IT dress rehearsals, planning and managing all aspects of complex, large scale projects from inception through completion while driving growth and revenue. Responsible to ensure projects are delivered on - time, within scope, on budget, maintaining high quality standards and meeting all customer expectations.
• Demonstrated success in leading implementation teams, utilizing my strong skills and industry knowledge in guiding multiple project teams. Exceptionally skilled in working with all levels of internal and external management to ensure successful implementation and customer buy-in. Ability to plan, manage, and oversee multiple complex projects, while meeting deadlines and budgeting expectations. Duties include creating/approving MS Project plans with milestones and tasks, requesting and scheduling resources, forecasting budgets and monitoring/approving project hours and expenses, tracking progress against timeline, facilitating the resolution of technical and process issues, activation and post activation planning. Strong technical background which has greatly benefited his clients
• Versed in Executive Account Management, Project Management, PMO, Sales and Pre-Sales, as well as Contract Negotiation. Outfitted with strong leadership, organizational and strategic planning skills. Excellent oral and written communication skills, strong customer service orientation, problem-solving and the ability to multi-task. Consistent record of anticipating needs, while maintaining firm controls on budgets and other operational areas.

AREAS OF EXPERTISE:

Agile, Waterfall, PMI, PMBOK, Clarity, Workfront, .NET, SharePoint, PowerPoint, Sr. Technical Consulting, Integration Consultant, Salesforce, Microsoft Suite, MS Project, Power BI, Communication, Jira, Safety, Policies, Compliance, Partnership, Team Management, Time Management, Project Plan Coaching, Coordination, Delivering, Project Scope, Design, Quantitative and Qualitative Analysis, Risk Analysis, Quality, Cost, Resource, Procurement, Schedule, PMO, Accounting, Go Live, Microsoft Suite, Scrum, Monitors, Enterprise, Budget, New Construction BI, Oracle, Business Solutions, Policies, Project Management, Clinical PM, Rx, Radiology, HIM, Financial Systems, Lab, Blood Bank/Transfusion Med, Blood Banks Labs (Lab Corp, Quest, Mayo), Alab, DI, Haemonetics, Erytra, and other ancillaries, Hardware, Networks, Firewalls, Active Directory, Project Planning, T-SQL, ETL Tools and Data Management, ODBC, Dev Queries, Database extractions, Analytics, Store Procedures, Proposals, Contract Negotiations, Purchasing, Contracts, Quality Assurance, CCD-A, QA Client, Reporting, Customer Satisfaction, IT Dress Rehearsal, HIPAA, DoH and other government state reporting agencies reporting, Customer Service, Risk Management, Data management, Safety, SQL, SQL Server Databases, HL7, Rhapsody, eLink, XML, 270, 271, 835, 837, FHIR, PACS, FUJIFILM, CV PACS, Synapse CV, Epiphany, Pentax Medical, ServiceNow, ICD10, TouchWorks, APM, Allscripts Ambulatory, Critical Care, Rx, Radiology, Laboratory, HIM, Revenue Cycle, loading & unloading tools, interfaces, configuration and other modules, Integration, PowerScribe 360 Reporting, Applications Upgrades, GE, Visio flowchart & diagramming, Medicare, Medicaid, 3M, Allscripts, Epic, Cerner, MEDITECH. Strong experience in and understanding of health care IT processes and implementations

PROFESSIONAL EXPERIENCE:

Confidential

Sr. PMO Project Manager

Responsibilities:

• Project oversight and leadership for the overall (SDLC) enterprise clinical EHR initiatives and financial systems implementation
• Forged relationship management between Customer and vendor Provide leadership and supervision for the supporting Project Managers.
• Defined, reviewed, clarified and managed project scope, milestones and timeline utilizing tools and processes as defined by vendor and in conjunction with Customer's project management resources.
• Identified project risks and issues.
• Assembled all contracts for overall implementation, including procurement of license agreements i.e. 3M GPCS grouper/Pricer licensing for the financial system and dress rehearsal testing
• Overseer of the project budget utilizing tools and processes as defined by client; escalation of client- owned issues as appropriate.
• Directed project statuses reporting and escalation utilizing tools and processes as defined by vendor and client leadership.
• Created requisition, orientation and oversight of vendors' resources assigned to the Project, including utilization of vendors
• Directly manage all aspects of the project life cycle for the implementation of ambulatory projects for multiple clinics and surgery centers.
• Liaised between the client and vendors regarding technical questions.
• Collaborated with client and EHR vendor consultants.
• Governed multiple projects with multiple teams.
• Responsible to ensure projects are delivered on-time, within scope, on budget and quality goals and specifications are met.
• Responsible for the implementation and post implementation go-live activities and project closure.
• Added value assisting in troubleshooting technical issues.
• Championed the oversight of all aspects of interfaces and implemented best practices from Cerner EMR to Allscripts.
• Testing systems and conducting dress rehearsal prior to go-live
• Architect of solutions for three independent labs to report results in clinical EMR and the lab clinical systems.
• Liaised between the client and vendors regarding HL7 messages and technical questions.
• Manage Labs Project Implementation
• Authored current and future state workflows for ambulatory, laboratory, emergency department, blood bank & labs.
• Collaborated with client and EHR vendor consultants.
• Completed clinical readiness assessments for go-live.
• Conducted presentations for leadership and steering committee.
• Governed multiple projects with multiple teams.
• Controlled the overall implementation planning while leading the redesigning of operational workflows and improvements with new clinical system.
• Leader of the integration of the hospital's material management system and the financial system Reviewed of all material management central supply charges item catalog current and future state.

Confidential

Sr. PMO Project Manager Contractor

Responsibilities:

• Project oversight and leadership for the overall (SDLC) enterprise clinical EHR initiatives and financial systems implementation
• Forged relationship management between Customer and vendor Provide leadership and supervision for the supporting Project Managers.
• Defined, reviewed, clarified and managed project scope, milestones and timeline utilizing tools and processes as defined by vendor and in conjunction with Customer's project management resources.
• Identified project risks and issues.
• Assembled all contracts for overall implementation, including procurement of license agreements i.e. 3M GPCS grouper/Pricer licensing for the financial system and dress rehearsal testing
• Overseer of the project budget utilizing tools and processes as defined by client; escalation of client- owned issues as appropriate.
• Directed project statuses reporting and escalation utilizing tools and processes as defined by vendor and client leadership.
• Created requisition, orientation and oversight of vendors' resources assigned to the Project, including utilization of vendors
• Manage LIS application implementation
• Managed full transition project from Allscripts EHR to Epic ambulatory and enterprise implementation for large teaching healthcare system.
• Clinics workflow analysis, planning and assessment, workflow analysis and design.
• Managed current state analysis towards future state Worked with organization to understand requirements.
• Identified areas needing the EHR solutions and areas requirements.
• Track activities and communication between team and task issues

Confidential, NY

Sr. Professional Services PM

Responsibilities:

• Managed all aspects of clinical and financial systems implementation including eligibility checking, Ambulatory Care Manager, Sunrise Laboratory and Radiology interfaces, charge and price algorithms for pharmacy Medicaid infusion projects, financial systems interfacing, outpatient & inpatient billing, enterprise integration projects and served as a trusted advisor to the client's project managers and directors
• Amplified project teams in the implementations of registration, enterprise scheduling and financial applications.
• Managed the implementation of Ambulatory applications for large number of clinics
• Cultivated strong relationships with client, third party vendors and all other stakeholders.
• Escalated issues to leadership as needed Manage multiple projects simultaneously.
• Authored electronic encounter forms for all outpatient clinics for ICD-10 compliance project.
• Formulated custom programming development for registration and scheduling interfacing across different applications.