CAREER OBJECTIVE:

Position as a Project Manager or Manager/Director of Staff in a progressive organization where I can utilize my knowledge and expertise to implement projects.

SUMMARY:

• 20+ years of management experience at both Fortune 500 and mid - sized companies.
• Ability to communicate effectively with different levels of management, manage multiple teams, projects, and functions.
• Have managed individuals at multiple locations, onshore and offshore in both development and testing
• Over 20+ years’ experience in Information Technology
• Strong Project Management and Quality Assurance consulting experience.
• IT Portfolio Management experience
• Lead Off-shore teams of 12 UNIX and 10 JAVA developers and 12 QA Analysts
• Solid experience delivering custom eCommerce solutions using J2EE for online banking and insurance applications
• Insurance applications Project Management experience including, Auto, Life, and Annuities
• Proven ability to influence and motivate others towards meeting project objectives.
• 15+ years of experience in managing Software applications
• Several years of experience using Agile software development methodologies where requirements and solutions evolve through collaboration between cross-functional teams.
• PMI Certified Project Management Professional (PMP) with 15 years of experience in Program/Project Management of software applications involving the full SDLC process
• Consultant for the Project Management Office in working to establish business development teams.
• Experienced professional with excellent project planning skills
• Highly experienced in using MS Project and all functionality within it, and Primavera products.
• Excellent understanding of Quality Center and Mercury Test Tools
• Dependable, detailed-oriented and results-driven, with proven ability to identify, analyze, and solve problems.
• Proactive leader with competent decision-making skills, able to take charge and facilitate directives that achieve strong/sustainable results. Works well under pressure and within time restraints.
• Strong conceptual, analytical, estimating, planning, negotiation, organizational and communication skills contribute to the ability to gain credibility quickly with other business professionals.
• Excellent conflict resolution skills.
• Demonstrated ability to direct and complete multiple projects while meeting strict deadlines.
• Mentors project team members and other peers on project methodologies and/or company’s policies and guidelines.

TECHNOLOGY SKILLS:

Software: MS Project, Visio, Excel, Access, Word, PowerPoint, SharePoint, ERwin, Toad, Cognos

Platforms: Windows, UNIX, Oracle

Languages: Visual Basic, MS Office Macros, PL/SQL

SKILLS:

• SDLC
• PMLC/PMBOK
• RUP
• Agile
• Language
• Oracle
• Java
• SAN Infrastructure
• Oracle Browser
• C++
• Visual Basic
• Tools
• SDLC
• Microsoft Office 2003/2007
• Visio
• Mercury Test Tools
• Expeditor
• Microsoft Project
• Sharepoint
• Clarity
• Powerpoint
• MyPrimavera
• Primavera P3 Project Planner
• Primavera Expedition
• Primavera
• Primavera P6 Professional
• J2EE
• Project
• Workbench
• OO Application Dev
• Service Oriented
• Archtecture
• RDBMS
• Star*MT
• Clarity
• Quality Center
• SQL Loader
• Procedure Builder
• Planview Enterprise
• Service Portfolio Mgmt Project Portfolio Mgmt

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, N. Carolina

Project Manager

Responsibilities:

• Manage all aspects of the project management process, the work involved, and the preparation that goes into managing and coordinating a Global Compliance projects.
• Execute existing process and offer improvements and efficiencies.
• Interact with Business Analysts and Subject Matter Experts (SMEs) on direction and approach that investigations should take with the data sources.
• Work with SME’s to create solid internal data governance routines for the overall management of the availability, usability, integrity, and security of the data employed within our business unit. This included a governing body with a defined set of procedures, and a plan to execute those procedures.
• Use experience in the delivery of technology services, within this compliance services sector and unit.
• Drive and coordinate activities across combined teams of, Business Planning, Architecture, Business Analysts, SMEs, and other disciplines on a daily basis.
• Use SharePoint, Excel, MS Project, and Clarity to track project deliverables/

Confidential, Charlotte, N. Carolina

Senior Technical Project Manager

Responsibilities:

• Execute existing processes and offer improvements and efficiencies
• Work with various E-Commerce business units on their banking initiatives, to determine the most effective method for delivering and promoting their products
• Prioritizing and communicating proactively to manage departmental expectations regarding status/timing of resource availability (includes hardware and software)
• Responsible for developing & maintaining detailed project plans
• Responsible for team development and stakeholder management working with Subject Matter Experts (SMEs) identifying appropriate participants, establishing clear roles/responsibilities, and implementing routines to effectively engage stakeholders and communicate, status, key decisions, issue resolution
• Use SharePoint, Excel, and MS Project to track project deliverables
• Worked as part of PMO in mentoring other project managers

Confidential, Charlotte, N. Carolina

Senior Technical Project Manager

Responsibilities:

• Manage all aspects of the project management process, the work involved, and the preparation that goes into managing and coordinating a TCPA projects.
• Execute existing process and offer improvements and efficiencies.
• Use experience in the delivery of technology services, within this financial services sector and unit.
• Drive and coordinate activities across System Administrator teams, Business Continuity Planning team, operations and production support, and other disciplines on a daily basis.
• Use SharePoint, Excel, MS Project, and Clarity to track project deliverables
• Led several offshore and offsite teams in delivery and execution of tasks
• Worked as part of PMO in mentoring other project manager

Confidential, Charlotte, N. Carolina

Senior Project Manager

Responsibilities:

• Identify and coordinate interdependencies with other projects/programs through working with SMEs.
• Conducts project status meetings, risk workshops and delivery risk assessments.
• Synch Database administration, data modeling, data analysis, metadata management and application development
• Develop and manage the PMP, project schedule, and cost plan.
• Identify resource needs and build project team
• Identify, review, monitor, mitigate, communicate, and escalate project risks, issues, and changes
• Use SharePoint, Excel, and MS Project to track project deliverables
• Worked as part of PMO in mentoring other project managers

Confidential, Charlotte, N. Carolina

Senior Technical Project Manager/Data Storage

Responsibilities:

• Manage all aspects of the release management process, the work involved, and the preparation that goes into managing and coordinating a release.
• Execute existing process and offer improvements and efficiencies.
• Use experience in the delivery of technology services, within this financial services sector and unit.
• Drive and coordinate activities across System Administrator teams, Enterprise Storage teams, Business Continuity Planning team, operations and production support, hardware engineering (server/storage), procurement, and other disciplines on a daily basis.
• Use SharePoint, Excel, and MS Project to track project deliverables

Confidential, Charlotte, N. Carolina

Senior Project Manager/Release Management

Responsibilities:

• Manage all aspects of the release management process, the work involved, and the preparation that goes into managing and coordinating a release.
• Managed off-shore test teams
• Act as Point of Contact to the Enterprise
• Work with various E-Commerce business units on their banking initiatives, to determine the most effective method for delivering their product and promote their offers like “Keep The Change”
• Participate in management presentations and executive communications
• Standardize procedures and policies surrounding code and infrastructure deployments
• Provide communications interface for development and technical groups across all levels of management
• Identify, document and escalate release risk to business and all IT partners
• Coordinate pre-release and post release activities including Lessons Learned and Post Implementation Support
• Facilitate meetings held with onshore and off-shore resources (India) to coordinate all testing efforts from off-shore and to provide the testing deliverables that are needed for a project.
• Provide communications interface for clients and technical groups across all levels of management.
• Develop and maintain project documentation, work plans and project deliverables.
• Use SharePoint, Excel, MS Project, and Clarity to track project deliverables
• Led several offshore and offsite teams in delivery and execution of tasks

Confidential, Charlotte, N. Carolina

Senior Project Manager

Responsibilities:

• Directed the research of a Proof of Concept for Project Server 2007 and whether it would be a valuable tool to be brought into Confidential .
• Worked on Smart Grid projects which included Advanced Metering Infrastructure (AMI)
• Standardize procedures, processes, and policies surrounding system upgrades and infrastructure deployments.
• Developed project plans and assumed responsibility for project budget and scope.
• Communicate to management and effectively organize project reporting, and lead project team meetings and requirements gathering.
• Executed all PM processes and deliverables including weekly and bi-Weekly status reporting to the IT PMO
• Manage sponsor expectations, and ensured that project requirements are documented and achieved

Confidential, Charlotte, N. Carolina

Senior Project Manager/Production Change Management

Responsibilities:

• Managed all aspects of the release management process, the work involved, and the preparation that went into managing and coordinating a release.
• Ensured testing was completed and management approvals were in place for all production moves.
• Worked on an in-house e-commerce processing platform to handle varying customer input sources and handle the processing of new offers to use a shared core to reduce development and testing time
• Standardized procedures and policies surrounding code and infrastructure deployments.
• Ensured certification plans were in place once changes had been introduced to the production environment
• Established and documented standard procedures for both emergency migrations and standard weekly migrations.
• Presented all changes to management council to understand impact of all deployments and ensured availability of resources.
• Created and updated an Implementation Calendar that was distributed to Development and Production Support teams, using MS Project to define the Independent Release timelines and significant check points.
• Identified, documented, and escalated release risk to business and all IT partners.

Confidential, Bloomington, Illinois

Senior Project Manager

Responsibilities:

• Involved in full life-cycle of project from Initiation and Planning to Construction, Transition and Closing. Tracking of full life cycle initiatives was accomplished by using MS Project.
• Ensure department compliance and enable enterprise compliance.
• Led cross-functional project teams
• Managed 3 off-shore development and test groups teams in delivery and execution of tasks
• Use SharePoint, Excel, MS Project, and Clarity to track project deliverables
• Development of eCommerce websites for banking, investments, auto, life policies.
• Standardize UNIX configurations by resolving existing differences and inconsistencies across single server types.
• Establish and document standard procedures for standing up new UNIX servers in accordance with standard UNIX configurations so new consistencies will not be introduced within server environments.
• Communicate new processes, procedures, responsibilities, and standards to all affected parties. This will include UNIX Support areas, UDG, Environment Owners, Product Owners, and Server Type Owners.
• Develop and communicate the minimum testing requirements that will be used by all efforts to stand up Operating Systems or update Operating Systems.
• Analyzed financial project statistics relating to on-time deliverables.
• Utilized Oracle Tools (SQL *Plus, SQL Loader, Procedure Builder, Oracle Browser) and Windows applications to retrieve and analyze required data and to provide necessary documentation.
• Plan and track work from requirements through full network availability that includes project plans, work breakdown structures, project schedules and issue resolutions on project risks and network downtime.
• Provide communications interface for development and technical groups across all levels of management.

Program/Project Test Manager

Confidential

Responsibilities:

• Led the initiative of converting all of State Farms Auto/Fire claims system from HP3000/MPE to HP9000/UNIX.
• Involved in full life-cycle of project from Initiation and Planning to Construction, Transition and Closing. Tracking of full life cycle initiatives was accomplished by using MS Project.
• Manage the testing for Enterprise Claims System (ECS) within State Farm.
• Participated in management presentations and executive communications.
• Analyze the overall portfolio preparing summary charts and presentations for ongoing executive-level meetings.
• Identify key gaps, balancing, and other issues related to this portfolio.
• Manage overall testing of projects and provide procedural and technical leadership to project test team.
• Responsible for developing testing competency for automated tool proficiency, process and defect tracking, requirements mapping, JAD’s (Joint Application Development meetings) and status reporting.
• Facilitate meetings held with onshore and off-shore resources (India) to coordinate all testing efforts from off-shore and to provide the testing deliverables that are needed for a project.
• Provide communications interface for development and technical groups across all levels of management.
• Developed and maintained project documentation, work plans and project deliverables.
• Provide test estimates and schedules, including people, software and physical resources.
• Management Single Point of Contact for auto/fire claims testing. This includes obtaining resources and extending resources.
• Accountability for software and infrastructure delivery of projects within the Electronic Claims program. The budget for hours, time and overall scope has ranged from $1.2M to $12.6M.
• Designed strategy and standards to manage and achieve system currency with respect to application versioning and underlying component software and hardware as well as 3rd party tools and integrations
• Collaborated with vendors to understand best practice
• Collaborate with baseline teams to discuss impacts
• Partner with existing baseline teams and management to conduct gap analysis of current vs. standard
• Refine process and standards for continuous improvement
• Maintain various scorecards to support management oversight to fit to standard
• Assess 3rd party hosted solutions for gap analysis and drive remediation where needed.

Project Manager/Testing

Confidential

Responsibilities:

• Provide test estimates and schedules, including people, software and physical resources using MS Project.
• Creation and/or ownership of testing project deliverables:
• Testing Strategy - provides a high-level of the different levels of testing that will be executed within the project’s life cycle that will include the environments, roles and responsibilities, project schedule/timelines, defect tracking. This document is created by the Testing Coordinators with input from the project team and service areas.
• Test Plans - provides details on the different levels of testing that will be executed within the project’s life cycle. This document is created by the Testing Coordinators with input from the project team and service areas. coordinates with Test Case designers the information needed to create the test cases for a project. Works with the Business Analysts and other project team members to ensure that all business functionality and technical requirements are documented. Test Logs - provides to the project team the test data execution, how many resources, and hours that were needed to execute the test cases.
• Test Summary Reports - provides to the project team a synopsis on how many test cases were executed, any outstanding defects, and lessons learned.
• Defect Management - coordinates the tracking of defects from assigning to the appropriate project team member or service area to closing of the defect.
• Impact Analysis/Risk Assessments - notifies upper management and business partners of any risks that may impact the testing of the project.
• Review and provide feedback to business requirements, technical system designs, logical and physical interfaces and test results. Monitor and control test execution.
• Single Point of Contact for all testing phases including environments, methodologies, and tools.
• Act as a mentor/consultant for other Testing Coordinators and Project Team members.

Confidential, Cedar Rapids, Iowa

Sr. Project Manager

Responsibilities:

• Participated in management presentations and executive communications.
• Managed, prioritized, and coordinated the work of nine core team members. This team included five Project Managers and four Project Coordinators.
• Direct supervision of the project management staff.
• Responsible for reviews, salary increases and/or bonus.
• Facilitated resolution of all project issues.
• Develop and maintain project documentation, work plans and project deliverables.
• Served as a mentor to both Project Managers and Project Coordinators.
• Analyzed financial project statistics relating to on-time deliverables.
• Planned and tracked work from requirements through full network availability that includes project plans, work breakdown structures, project schedules and issue resolutions on project risks and network downtime
• Provided communications interface for development and technical groups across all levels internal and external to WorldCom.
• Provided direction and prioritization of other department level managers on their work distribution.
• Managed, prioritized, and coordinated the work of eight team members. This team included three Business Analysts and five System Analysts. Their main focus was supporting any billing issue resolution to the billing system, which accounted for over one billion dollars in annual revenue.
• Responsible for reviews and provided upper management input on their merit and salary increases.
• Accountable for system enhancements and upgrades that were customer-focused.
• Coordinated the work on all production billing issues.
• Facilitated work with internal and external groups to solve billing issues.
• Developed project plans, status reports, and project schedules.
• Lead team issue resolution groups.
• Provided and ensure that communication between all affected groups across all levels be positive, direct, and professional.
• Responsible for training team members to maintain current knowledge of MCI’s products and technical knowledge of requirements.