SUMMARY:

• Translating business objectives into execution strategy for evolving business models on Cloud, with technical expertise (AWS, Salesforce and Confidential Hybrid).
• Managing application delivery and technology teams across the program from Architecture, Web UI/UX, Identity/Access Management and DevOps.
• Continuous Agile (Jira, SaFe) Java application development using Jenkins/GitHub, Micro services (Zuul), Continuous Integration and Delivery (CI/CD)
• Leading applications integration for Cloud/B2B/Service - Oriented technology platforms for CRM, Sales and Finance with Salesforce integration
• Working with multiple products, cross-functional programs, business, and delivery teams accountable for the planning, management, delivery, and reporting for Cloud Platform services and applications.
• Lead Technology projects in Salesforce Application and Data integration with API, Web Services and SOA

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Program Manager Lead

Responsibilities:

• Tasked with heading Enterprise Project Management Transformation initiative to optimize the Confidential approach to project, program, and portfolio management. Providing Ownership, Organizational Optimization, Standardization, and Oversight.
•  Managed liaison with Global Portfolio Management Office with single source of records, dual policies, one for portfolio management and one for project management
• Governed PMO with single project management tool, integrating isolated workstations, SharePoint and portfolio management tools
• Lead Ideation, and Portfolio Management (prioritization and Investment optimization) for revenue cycle, risk management and fraud detection processes
• Lead Program Budget Management for discretionary and non-discretionary programs and projects

Confidential, San Francisco, CA

Technology Platforms Program Manager

Responsibilities:

• Planned and executed delivery of a cloud platform applications (AWS Lamda), managing functional teams for Platform Architecture, Web UI-UX, Identity/Access Management, Dev Ops, Data Analytics, and Cloud Information Security with Agile development, Sprint management (Jira) and Scrum Masters for each team. Bidirectional integration was done with external patent data with Salesforce
• Within one year, migrated traditional products to cloud platform successfully and set up program to manage product development, budget, resource and delivery successfully to yield products leading to multimillion turnovers.
• Lead Salesforce integration using SOAP API calls between Sales, CRM applications and Netsuite ERP.
• Organized team for migrating Confidential Reuter’s infrastructure and products from traditional data centers to Amazon AWS Cloud Platform. Lead successful migration of products development, data and customers to Clarivate Analytics using Salesforce’s migration API.
• Within 24 months, successfully migrated up to 80% of the $1 billion Confidential Reuters Network, Information Security, Data Centers and Products to Clarivate Analytics managing the programs on its own network, and products on AWS Cloud.

Confidential, San Jose, CA

Program/Project Manager

Responsibilities:

• Introduced Offer Assessment Matrix tool for identifying the billing support requirement and support model for cloud products, specifically for transforming from license to SaaS model
• Implemented a Front Door process to accept and analyze requirements for billing support operations, and position and schedule the delivery, resource, and budget allocation.
• Within one year, successfully reduced requirements backlog by 60% and met about 50 major support deliverables, an increase from 20-25 previous to Front Door process.
• Lead integration of IT applications by authoring business requirements, collaborated with IT for functional and technical requirements, authored test plans, test scripts, and test cases, executed business test scenarios and UAT scenarios, leading to solution delivery and feeding list of future requirements.
• Positioned Confidential Brazil and Confidential UK as an independent business entity with focus on services booking and finance on Oracle R12 platform to tap incremental revenue opportunity totaling $5-$20 million over three years.
• Enabled transition of global customers, distributors and partners across 151 countries from Confidential International B.V. Netherlands to Confidential Systems International Limited (CIL) UK, an ERP initiative of migrating revenue processing to Oracle 11i.

Confidential, Sunnyvale, CA

Senior Project Manager, Information Technology

Responsibilities:

• Supported potential corporate growth from $3-$10 billion while growing customer satisfaction 15% by successfully managing enterprise migration from PeopleSoft CRM to SAP CRM. The same application and data were migrated to Salesforce’s Sales CRM later, have lead the planning of migration of legacy data and application touchpoints to Salesforce.
• Established 24x7 Tier One, Two, and Three support teams in India on ITIL guidelines.
• Increased sales $200 million by managing professional services offering projects that bundled products during the sales process to improve product marketability.
• Reduced inventory discrepancies >$2 million; managed development, testing, and implementation of global logistics transaction system.
• Facilitated $250 million in new sales by leading automation of account reporting through design and implementation of the large-scale data warehouse.
• Improved operational efficiency by implementing global and online support and professional services system that links sales, service, and support professionals.
• Effectively supported business growth and internet demand by leading implementation of new search engine with internal and external functionalities.
• Ensured compliance with federal internet security guidelines by directing implementation of global trade compliance system.
• Enabled compliance with European and Asia-Pacific hazardous materials shipment standards by identifying issues and matching appropriate customer support applications.

Business Systems Analyst/Program Manager

Responsibilities:

• Improved RMA tracking and accuracy by 30%. Directed Customer Web Self Service, Call Center, and Customer Support Case Management system implementations for enterprise RMA system.
• Performed problem management using ITIL standard production service management from incident management through problem identifying, solving, escalating and closing processes.
• Increased customer satisfaction and grew penetration level from 50% to 85% by evaluating email support service penetration and identifying solutions to acquire more customers.