Product Manager Resume

SUMMARY:

Accomplished financial services product manager with 15+ years of experience and expertise. My professional background encompasses the large corporate environment along with the fast paced software startup culture. I am knowledgeable in retail and wholesale financial products, including domestic and international treasury management.

PROFESSIONAL EXPERIENCE

eCommerce Consultant

Responsibilities:

Prioritized multi-channel distribution logistics to adapt to the changing landscape of the niche goods industry.
Analyzed optimal online distribution channels and marketplaces for products sold on company websites, Amazon, Walmart, eBay, Jet, and Wish.
Focused on expanding a product’s competitive advantage by enhancing operations efficiency, controlling inventory, reducing costs, and increasing product visibility.
Executed seasonal launches and special online promotions.

Confidential, San Francisco, CA

Live Event and Deployment Manager

Responsibilities:

Provided industry-leading SaaS solutions that promote government transparency, encourage participation, and increase workflow efficiency for clients consisting of federal/state legislaturesmunicipalities, and special districts.
Managed AV vendors, onsite mobile encoder technicians and facility managers for government live stream events.
Collaborated with engineers and designers to ensure product reliability and customer satisfaction.
Worked on Agile team as Product Owner for tactical execution of product development and backlog prioritization.
Conducted 100+ post event client interview assessments to determine actionable insights.
Engaged in sales calls to ensure all solution and implementation objectives were met during the sales cycle.
Configured and deployed 300+ client-specific encoders.

Confidential, San Francisco, CA

Product Manager

Responsibilities:

Responsible for the overall product management and strategic focus for various wholesale treasury management products with specific emphasis on payments.
Defined product requirements and constraints within whole of a product suite for Commercial
Electronic Office.
Streamlined processes associated with electronic payables, prepaid cards, payroll and merchant solutions.
Improved quality end-to-end customer experience by integrating product access via online and mobile channels.
Tested a build or buy option for payroll card distribution and customer service.
Ensured all compliance requirements were defined, documented, and achieved (by country).
Documented and communicated product requirements to operations, engineers and developers.

Confidential, San Francisco, CA

Product Manager

Responsibilities:

Managed deposit account and non-account retail products
Increased sales of checking and savings accounts by 9% across the homeowner segment in a 12-month period.
Developed and implemented the Homeowner Pack marketing copy and sales tools for retail stores.
Initiated cross-sell initiatives through the online banking channel with targeted web advertisements.
Orchestrated checking account acquisitions for both in store and online consumer banking.
Collaborated with various internal departments to increase consumer product sales.
Owned monthly analysis and reporting for deposit product performance.
Provided forecasting analysis for repricing, net revenue and customer retention and attrition.
Created business cases for new product features.

TECHNICAL SKILLS:

Strong analytical and problem solving skills
Agile environment and UX experience
Proficient in Excel, Access, SQL, Powerpoint and Jira
Ability to effectively interface with all levels of personnel

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