PROFESSIONAL EXPERIENCE:

• Confidential - Completed course on Project Manager/Analyst with 5 years dedicated project management and coordination experience
• Project schedule development, using the output from the processes to define activities, sequence, estimating activities duration, resource levelling in combination with the scheduling tool to produce project documents and data. Team lead: supervised projects operations, maintained professional motivation and expected performance levels
• Senior Windows Systems Administrator, provided the best experience to the customer and achieve their satisfaction. My work involves team , monitoring system performance and configuring, commissioning, decommissioning, patching and troubleshooting servers in different stages of operations InAppConfig, InBuilt, InService.
• API Gateway server operation: Problem isolation and resolution, with expectation that continuous improvement and enhancements are implemented, perform system planning, installation and upgrades across our multi-region environment
• Sharing process knowledge among the teammates and agents on the floor and interacting with managers to get clarifications on a particular situation/ topics are something which keeps me engaged and motivated.
• Providing tier3 level support, participate in system maintenance and upgrades of Windows and VMWare Servers, and be assigned to new projects and or independent services.
• Remedy force - Maintained and updated system documentation and Remedy force policies and procedures, manage all system access and security settings, conduct regular security/configuration audits, test and execute all configuration changes.
• WSUS Server Patches and updates, implement patch management methodologies using various automation toolsets,
• McAfee ePolicy Orchestrator - Experienced with Orchestration Software and monitoring automation improvements, ePolicy Orchestrator scalable security management software a unifying security management through an open platform and
• Epic application Implementation, receive, analyze, and process requests application submitted via e-mail
• Web, and voice mails; including master files and category list modifications, smart lists, text, note support
• SME on Wireless (WIFI), and handheld mobile computers. Including Confidential Controllers, ADSP, LANplanner, and SOTI.
• Comprehensive Operating System Deployments (OSD) and Maintenance Deployment ( MDT) toolset creating and modifying images for client and server
• Blade Logic Server Automation: provisioning, patching, and configuration of operating systems, storage resources and application components across physical, virtual and public cloud systems
• Vast potential to implement performance monitoring tools: Tivoli - Managed Tivoli Enterprise Monitoring Services
• SCCM version 1706, 1710, or 1802: Site system on Windows cluster, Configuration Manager administrator authentication, Improvements to CMPivot (reporting inventory), New client notification action to wake up device, New boundary group options, Improvements to collection evaluation - Approve application requests via email, convert applications to MSIX, convert existing Windows Installer (.msi) applications to the MSIX format. Improvement to data warehouse - Repair applications.
• Confidential hand held computers/scanners, Confidential Mobility Services Platform (MSP), Confidential RF
• Project Management: project management, business analysis, risk management, team building, problem solving, coaching,, staff supervision, Scope planning, schedule development, budget and cost control and solution implementation through continuous process improvement. Strong communication, presentation, analytical and problem-solving skills.
• Load Balancing: F5 Local Traffic Manager load balancer, created virtual servers, pools/pool members, nodes and monitoring.
• Extensive Knowledge: EMR/Epic application support & implementation; automotive analysis and management

Confidential, Alpharetta, GA

Senior Windows Administrator

Responsibilities:

• Configuration Management Database-CMDB core ITIL processes, allowing users make informed decisions, identifying dependencies among processes, applications and IT infrastructure creating opportunities for change, faster resolution of incidents with fewer errors. All aspects of infrastructures, information and various computer systems that make up an architecture, systems reliability through rapid detection and correction of improper configuration that could negatively impact performance, including versions, updates, and patches
• Provided the best experience to the customers and achieved their satisfaction, responsibilities involved tem monitoring, system performance and configuring, commissioning, decommissioning, patching and troubleshooting servers in different stages of operations InAppConfig, InBuilt, InService
• Providing tier3 level support, participate in system maintenance and upgrades of Windows and VMWare Servers, and be assigned to new projects and or independent services.
• Windows Sever and Active Directory, Domain Controllers management, Local and Group Policy, Security hardening and Remediation,
• Remedy force - Maintained and updated system documentation and Remedy force policies and procedures, manage all system access and security settings, conduct regular security/configuration audits, test and execute all configuration changes
• VMware vCenter, vSphere and ESXi 5.x / 6.x Performed backups, troubleshooting and problem resolution for servers associated with a VMware virtual infrastructure. Troubleshoots, resolves and monitors system performance
• API Gateway server operation: Problem isolation and resolution, with expectation that continuous improvement and enhancements are implemented, perform system planning, installation and upgrades across our multi-region environment.
• Maintain, upgrade, and implement improvements to the VMWare ESXi infrastructure
• Assists in the evaluation, recommends negotiations and contracts for the purchases of system software products
• Performs technical analysis, installation, maintenance and modification of operating system software
• McAfee ePolicy Orchestrator - Experienced with Orchestration Software and monitoring automation improvements, ePolicy Orchestrator scalable security management software a unifying security management through an open platform and compliance management. Expert Knowledge of server virtualization administer ADFS and AADC
• Blade Logic Server Automation: provisioning, patching, and configuration of operating systems, storage resources and application components across physical, virtual and public cloud systems.
• Analyzes individual servers to determine which patches must be acquired and installed to comply with organizational standards.
• Automates processes building and maintaining patch repository, analyzing target servers, packaging and deploying patches. At the end of the process.
• Vast potential to implement performance monitoring tools: Tivoli - Managed Tivoli Enterprise Monitoring Services
• Proficient in Windows 2008/2012. Install, manage and troubleshoot Microsoft systems.
• Configure servers for different functions Print Server, DHCP, DNS and Expert Knowledge Forests, Domains, Trusts.
• WSUS Server Patches and updates, implement patch management methodologies using various automation toolsets,
• 24X7 system administration and resolve distributed windows server issues including application hotfixes.

Confidential, Atlanta, GA

Snr System Engineer

Responsibilities:

• Assisted DevOps operations of Healthsource deployment, technical solution, leveraging client software and hardware within the client operational workflow.
• Provided Windows Optimized Deployment Design for onsite and remote services directly to customers deployment, VDI and others.
• All services are designed to provide stand-alone value to the customer and enable them to take advantage of all the benefits of standardizing on HIPAA healthcare software Microsoft's latest operating system.
• Remotely follow change control process to document requirements, tests changes, and obtains sign-off.
• Technical planning, implementation and testing of on premise client service and technology solutions.
• O365, Microsoft Exchange, Unified Messaging, One Drive and Skype for Business, collaborative solutions and related software for end-user productivity.
• Setup configured and tested client standard image workstations at customer sites, at client Central Processing Centers, and for remotely employees
• Thin App, Thin Client, XenApp and XenDesktop Deployment, Dell Wyse Cloud Management Suite management, configured maintained and Re -imaging Dell Wyse terminals.
• Citrix-Desktop, CitrixDirector7.6; Citrix Virtual Environment and its infrastructure, Citrix XenApps Device Manager a software package for managing Wyse Terminals
• Management of System Center Configuration Management Server (SCCM 1706)
• App-v software packaging for VDI Desktops monitor and maintain VMware VDI Environment
• Support Onsite GO-LIVE and downstream troubleshoot issues on projects implementation, responded to LANDesk ticketing issues, escalated issues to developer and L2/L3 to application support.
• Hospital EMR’s (Central Intake, Logging and Fulfillment, Audit and Technical Issue for client remote employees in the setup and configuration of client workstations
• Developed Technical Analysis documentation at every step of implementation stage for continuous operations.
• Troubleshooting peripheral equipment, scanners and printers, required for client services and technology solutions at client customer sites and at Client Central Processing Centers.

Confidential

Windows System Engineer

Responsibilities:

• Implementation, optimization, and operational support of the network infrastructure, including switches, routers, firewalls, WAN optimizers, wireless equipment, and related systems.
• Active Directory mechanisms for centralized desktop management and setting Domain Name System.
• ASP.NET vNext open source and cross platform used the Roslyn compiler to compile code dynamically.
• Windows OS Management, including software deployments, patch management, and OS Deployment
• Windows Servers 2003, 2008, 2008 R2, 2012, 2012 R2, 2016, 2016 R2.
• Citrix Delivery Center and Citrix products XenApps, XenDesktops
• Epic application Implementation, receive, analyze, and process requests application submitted via e-mail.
• Web, and voice mails; including master files and category list modifications, smart lists, text, note support.
• Windows & & 10, Performed Deployment and Windows Pre-installation environment (Windows PE) Imaging and Configuration Designer (ICD) Configuration Designer User State Migration Tool (USMT
• Performed configurations and migrations to Skype for Business Online, switching between the Skype for Business and the Lync client user interfaces.
• LANDesk for update provisioning software distributions by providing flexible templates and simplified workflow
• Change management requests including equipment, providing end-users and other related activities.
• PowerShell: cmdlets, modify internet scripts, documented script from the ground up, structured and resilient code with secured performance and supports publicly available code with a large install base.

Confidential

SEPM Administrator/ System Engineer

Responsibilities:

• Migrated and upgraded Symantec End Protection Manager Antivirus Solution Admin SEPM 12.1.5 and SEPM
• Install and Configure SEPM in Enterprise environment
• Develop, implement, and refine Identity and Access Management (IAM) processes and solutions for Windows
• Security, Adaptive Authentication, Device Authentication, and One-Time Password solutions
• Enterprise proxies, anti-virus security solutions, host intrusion detection/prevention, encryption,
• SEPM policies and perform internal configuration with zero downtime upgradation.
• AppDynamics to monitor enabled real-time performance deviation from baseline for quick diagnosis,
• Stack traces and understand application performance, and to prioritize issues based on business impact
• Review logs from various security tools and network traffic analyzers, compile information and intrusions incident reports.
• PingStack, PingAccess SME uptime monitoring tools for websites and web apps.
• Pings website and obtains stats on uptime % and response time. Unreachable websites, generates email alerts instantly.
• IES system capable of handling eligibility across various programs and agencies

Confidential, Cartersville, GA

Desktop Support Analyst / Systems Engineer

Responsibilities:

• Manage and participate with planned delivery and maintenance of technical Projects. -
• LMS- eLearning Cloud - support implementation, delivery, and maintenance of content, assets, and other resources used for instructional and allowing users to distribute contents to employees.
• Team lead: supervise projects day-to-day operations, professional motivation and maintained expected performance levels. ePolicy Orchestrator scalable centralized security management software.
• Unifying security management through an open platform and compliance management
• SCOM System managing cross platform monitoring and operating systems. Windows server host configuration,
• Served as a subject matter expert in supporting F5 load balancers with Big-IP Local Traffic / Global Traffic Managers. infrastructure environment GPO management, Windows Server Update Services (WSUS), (Windows 7,8 and 10)
• Directory - as-a-Service (DaaS): Performs authentication only and checks to see if the user exists in your authentication.
• Windows Servers 2008, 2008 R2, 2012, 2012 R2
• CA Service Desk- Manage the Server, infrastructure for CA Service Desk Manager and/or Peregrine.
• Hosted LDAP Service REST-based authentication API. Leverage both the LDAP protocol and REST APIs.
• Restoring Jump Cloud returns 401 error, if user does not authenticate or is not authorized in the specified tag.
• SOTI: IT administrators supporting streamline large deployments of mobile devices.
• System Center Configuration Manager (SCCM) 2007/2012.
• Air Watch troubleshooting, Installation and configuration systems on Microsoft Office 365, and telecommunication systems
• Remotely provided design configuration, integration, deployment, and troubleshooting SEPM Antivirus.
• Active Directory (AD) / Directory Services Structure; Group Policy Objects management,
• LDAP (Lightweight Directory Access Protocol) directory service providers like Active Directory.
• Provided technical assistance for support and administration of databases and software systems.
• Implemented ETL processes, tools and resources for migration of data within systems.
• Supported data migration processes with metric reporting tools, dashboards and database applications.
• Portable Mobile Devices: Scanners, Mobile scan gun packages implementations Devices ( Confidential / Confidential ).
• Microsoft Office Suites 2000/20003/2007/2010/2013 (Word, Excel, Outlook, PowerPoint, Access).
• Cool Sign communication system Configuration and Supports (communication signage) of the plant.
• Break/Fix hardware and Hands-on support experience on Dell, HP, Lenovo, IBM, Servers, Printers, Laptops, Scanner.
• Anti-virus software and Symantec Ghost Imaging. Deployment, configuration, PC migration, and deployment
• VMware Virtualization, Microsoft clustering and Active Directory, as well as Citrix and virtual File
• VDI- apps patching with app virtualization and deployment resolved with thin client
• Automation of regular operational tasks configuration management tools.
• Identity and Access Management (IAM) processes and solutions for Windows
• Firewall-Checkpoint Provider1-Stateful, AltaVista, Application Proxy Cisco resources over the Internet. IaaS.
• Remote Tools - Familiar tools: Tivoli, Remote Desktop connection,
• SaaS DBMS software: management software, office and messaging software
• Open ID: Map existing Open ID 2.0 experience with identifiers to new Open ID Connect identifiers
• AutoCAD software Application software support experience AutoCAD software for, AutoCAD 360 Pro.
• IES Systems PLC based control, fixtures, Barcode scanning, Pneumatic control fixtures/tooling,
• DevOps automated CI - high level coordination, functions of deliverable chain,
• L3 communicator, Microsoft Online chat tool (Lync) and Other Instant messengers.
• Symantec Endpoint Protection 12.1 workstation clients in an enterprise environment.
• Reimaging &Windows 7, 8 & 10 Deployment enterprise expert:
• LANDESK/SCCM: integrating tool on a single management, Incident Management Call Tracking (IMCT)
• HP Service Manager, and CA Service Desk Manager. Messaging Technologies: Microsoft Exchange, Lync,
• Microsoft App-V, Endeavor, Install Free, Thin App, Thin Client, Deployment, Re-imaging Wyse terminals, HP,
• Citrix-Desktop, CitrixDirector7.6; Citrix Virtual Environment and its infrastructure,
• Citrix XenApps Device Manager a software package for managing Wyse Terminals
• Migrated and installed Avaya Red, Avaya Blue, Avaya IP Office, and supported onsite operations.

Confidential, Atlanta, GA

Newsprint Service Distribution Rep

Responsibilities:

• Generated new business opportunities newspaper distributions, motivating marketplace strategic planning.
• Wrote proposals, specifications, and crafted programs on route distribution
• Collaborated with the marketing department and performed remote upgrades and system distribution.

Confidential Atlanta, GA

Helpdesk Support Specialist

Responsibilities:

• Provided 1st line technical support on hardware and software service support for workstations & server computers responding to requests received through end-users
• VMware Servers, File/Print/Web/Database/Application Servers, Microsoft Exchange distribution and deployment
• Break/Fix hardware and Hands-on support experience on Dell, HP, Lenovo, IBM, Servers, Printers, Laptops,
• Scanner appliances and workstations
• Experienced on high-end technical customer service delivery and application support.
• LDAP: Queried and modified items in directory service using LDAP
• Firewall Securities Regulatory Standards: HIDS, NIDS, Anti-Virus solutions, Identity management.
• Checkpoint- Provider 1, Junipers network-VPN, Cisco ASA.
• Ticketing System: Peregrine Systems: a- web-based knowledge management application.