SUMMARY:

• Highly qualified and effective Product Owner / Product Manager with rich experience in the development and delivery of new or enhanced software products.
• Agile certified, successful at researching and analyzing customer and project requirements, defining and launching software products internationally, and driving product strategy and roadmaps. Demonstrated success in writing software design specifications, testing, demonstrating, and supporting software products.
• A wealth of knowledge and experience in wireless telecommunications - writing application requirements for order entry and order processing applications.
• Develops and maintains excellent relationships with customers, vendor partners, and colleagues.
• Creative problem solver with experience in owning and operating a business. Consistently operates with an entrepreneurial mindset
• You may want to consider a few different ways to showcase your skills; 1) incorporate into your Summary above, 2) create a bullet skills list (include no more than 9 competencies), and/or 3) create accomplishment statements to highlight these skills.
• This is all part of the branding process and you can tailor this section so that the competencies or accomplishments align very nicely with the items highlighted in the job ad. -->.

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Product Owner

Responsibilities:

• Create user stories for order entry application for retail sales for the projects assigned.
• Ensure the user stories make the sales process easy and quick for the rep and the customer
• Create a brief job description that will give the reader an understanding of your role.
• We generally suggest a 1-2 sentence overview for each position.
• I pulled some information from this section and put together a job scope statement.
• You may decide to alter my words to better describe your role. In this case we do not typically include results but reserve those statements for the accomplishments
• Develop acceptance criteria for the user stories enabling the testers to develop test cases
• Resume reviewers do not generally read paragraphs when they are 'scanning' your resume. I created a job scope and some accomplishments with this information.
• I attempted to strengthen some of the accomplishments from the sentences that were in the paragraphs.
• You may want to go further than I did.
• You had some very good accomplishments that are still displayed.
• Supported the User Experience team members on the interface design and help test ensuring the quality of the software developed.
• Organize and prioritize user feedback from the field and the executive team
• One of the best ways to get noticed and gain an advantage over the competition is to develop accomplishments that include, where possible, the quantifiable business results that you achieved for the companies you've worked. You'll hear more about this in our Creating Powerful Accomplishment Statements webinar (regarding SOAR stories - Situations/Obstacles/Actions/Results).
• Changed the feedback process from an email and spreadsheet tracking process to a web-based site, accessible by the teams in the field as well as the headquarters teams improving ease of reporting and by providing an automated e-mail to the submitter when updates are made to the status of the item.
• Wrote user stories for a large enterprise project for retail application, enabling the sales reps in retail stores to offer customers promotions such as Buy 2 Devices Get 1 Free, increasing sales.

Project Manager Application Strategy, Planning and Support

Confidential

Responsibilities:

• Improved the customer experience by introducing enhancements in the process of ordering Confidential equipment and services.
• These enhancements improved order accuracy and speed of fulfillment
• I wrote these statements in the past tense.
• Analyzed enterprise projects to understand impacts to our systems and wrote consolidated requirements for 3-4 major releases per year.
• Tracked and prioritized all requirements scheduling enhancements and fixes in a timely fashion.
• Provided release overviews for operations teams helping them develop new process and training documentation.
• Worked closely with IT and testing, reviewed test cases and participated in testing new functionality prior to release ensuring quality releases.
• Collaborated very closely with the IT and operations teams identifying the root cause of system problems, determining solutions and tracking and managing issues until resolved.
• Changed manual order searches and touches during order processing into an automated order routing process, reducing manual work by 20
• Excellent Accomplishment statement. Not all accomplishments can be quantified but many times, with a little thought, they can be. -->%.

Confidential

E-Commerce Technology Manager

Responsibilities:

• Maximized the effectiveness of the software for processing orders initiated on external partner websites and completed in Confidential systems.
• Provided up to date product and services content to partners that was easy to integrate into the front end (web storefront).
• Develop and maintain process flow documentation for automated order flow through all of the systems. Manage all launches of new partners using the application.
• Increased order processing automation from 75% to 95% through system changes over 18 months
• Another excellent Accomplishment statement. It provides the result and is quantified. -->.
• Decreased online order cycle time, decreased order errors, and implemented policy and technology changes.
• Launched new external partners (2-4 per year) increasing revenue.

Confidential, Purcellville, VA

Owner / Operator

Responsibilities:

• Develop web content strategy to increase readership and optimize search engine recognition.
• Synchronize content with advertising promotions.
• Analyze results and apply strategy changes.
• Developed and published web sites for small businesses.
• Implemented Confidential for order entry and payment processing.

Confidential, Herndon, VA

Product Manager

Responsibilities:

• Managed the international launch and ongoing program management of five software products.
• Managed all value chain requirements and launch activities.
• Increased software revenue 400% during an economic downturn.
• Built and led effective cross-functional teams through all phases of the product lifecycle, including development of Market Requirements Documents and competitive pricing.