SUMMARY:

• Technical professional with extensive experience in various infrastructure upgrades, software deployments and business intelligence.
• Excellent leadership, motivational and employee development skills. Ability to gain consensus with team members while remaining sensitive to political and operational environments.
• Plan, direct, and coordinate Application Lifecycle and Infrastructure projects including Hardware Refresh and Recovery, In - House Software Remediation, Enterprise OS upgrades, Cisco UCCX Upgrades, IVR Reconfigurations and Email Migrations
• Assign daily tasks and maintain documentation according to the Project Schedule
• Proficient with PMI Methodologies such as Work Breakdown Structures, System Requirements gathering, Design and Development phases, Risk Mitigation, Stakeholder Management, Resource Leveling and User Acceptance Testing
• Maintain project metrics and forecast reporting
• Facilitate client facing daily and weekly status meetings to ensure deadlines are met
• Skilled in MS Project, MS Office, SharePoint and ServiceNow
• Conducted continuous project budget costs analysis and estimation cycles
• Facilitated continuous improvement efforts

TECHNICAL SKILLS SUMMARY:

• Project Management and Development using MS Project
• Budget allocation of resources for project cradle to grave
• System requirements, development, and testing
• Systems design and configuration using MS Visio and MS Excel
• Risk Assessment and Risk management to resolution
• Development of workflows, policies, procedures, and training manuals
• Compliance management and quality control of SOW and MSA
• 6 years project management-currently tracking hours
• 4 years project planning and scheduling
• 4 years risk identification and resolution
• 6 years document development
• 6 years supervisory
• 2 years Server Room Management

EXPERIENCE:

Confidential, Columbus, Ohio

Infrastructure Project Manager - IT PMO

Responsibilities:

• Manage multiple Infrastructure projects from Initiation phase to project closing:
• Microsoft Exchange 2003 to Microsoft Exchange 2013
• Cisco Unified Contact Center Express upgrade to 10.5
• Re-design agency IVR for incoming Hotline/Administrative calls
• Optimization of SharePoint Architecture
• Assist in development of PMO policy and foundational documentation
• Utilized PMI methodologies to document, Execute and Manage assigned projects
• Managed Stakeholder expectations through detailed communications planning

Confidential, Columbus, Ohio

Business Analyst

Responsibilities:

• Reviewed business processes for Consumer Banking Division
• Updated MS Visio process maps by meeting with department stakeholders
• Met with senior management to discover undocumented practices
• Made recommendations to improve existing processes
• Utilized SharePoint as document repository
• Reviewed strategies for implementing business practice change control

Confidential, Cleveland, Ohio

Project Manager

Responsibilities:

• Mitigated application compatibility issues and recommended solutions
• Provide cost analysis for application upgrades broken down by building and department
• Made recommendations to reduce costs for upgrades by 50% by comparing non-compatible applications to applications built into Windows 7 operating system or other enterprise licensed applications
• Tracked metrics for locating testers for application user acceptance testing
• Provided weekly Excel report for remaining 300 applications needing user acceptance testing (UAT)

Confidential, Akron, Ohio

Project Manager

Responsibilities:

• Participated in Windows 7 migration assessment by supplying:
• A detailed Project Scope statement
• A resource (headcount) GAP Analysis
• A list of Best Practice Recommendations
• A highlighted, prioritized list of Risks and Concerns
• Baseline initial Project Plan
• A tentative Project Schedule
• A high-level Project Budget (labor services)

Confidential, Savannah, Georgia

Project Manager

Responsibilities:

• Planed, executed and monitored process to migrate Confidential applications from Windows XP to Windows 7
• Led team of 5 resources through application lifecycle and remediation process
• Planed, executed and managed process to acquire media for initial compatibility testing for approximately 1100 distinct applications
• Facilitated daily meetings with stakeholders to ensure deadlines for application readiness are met
• Identify project timeline impacting issues and facilitate resolutions
• Assisted in revision of Confidential Corporate IT policy to define business necessary applications and developed process to control future application requests
• Development of user acceptance testing and remediation processes of all company supported applications for Windows 7 compatibility
• Developed and maintained report metrics using Excel and ODBC interface with SharePoint for each work stream including billable hours and manpower requirements
• Tracked and reported progress to milestones as defined in SOW
• Mitigated application compatibility issues and recommended solutions
• Reduced number of necessary applications in environment by 80%
• Established digital central repository for media and their instructions to be stored
• Administrated SharePoint site: Created, monitored, and maintained quality of d Confidential base used to track application workflow status; managed permissions and designed home page.
• Assisted in the implementation of Microsoft SCCM in environment

Confidential, Columbus, Ohio

Project Manager

Responsibilities:

• Management of multiple phases of the project plan to transition corporate Confidential from Windows XP to Windows 7 operating system
• Managed team of 11 associates in acquiring, testing, packaging and UAT testing of applications
• Development of testing and remediation processes of all company supported applications for Windows 7 compatibility
• Management and documentation of recovery process for 9,000 replaced assets
• Assisted with deployment strategies for 9,000 new assets
• Development and maintenance of report metrics for each management work stream including billable hours and manpower requirements
• Facilitated daily meetings with stakeholders to ensure deadlines for application readiness are met

Confidential

Project Manager/Trainer

Responsibilities:

• Developed, managed and tracked training for 200+ employees in stamping department
• Saved company $20,000 yearly cost for overhead crane certification by designing and implementing in-house training program using PowerPoint and licensed video training
• Responsible for process improvement documentation and implementation
• Trained 100+ managers on Honda America’s root cause analysis system (5-P)
• Management of all logistics related to various internal and out-of state training environments
• Creation of new on-boarding curriculum for temporary employees.
• Certified QS 9000 auditor performing 3 audits each month in the welding department
• Gap analysis for testing related to industrial stamping including budgeting and training for newly created cast process.
• Quality Circle coordinator for 3 teams leading winning team to Japan for yearly Kikuchi global Kaizen competition
• Designed, budgeted and constructed training facilities for Confidential Corporation and sister company Jefferson Southern Corporation