PROFILE:

• An expert level PMP Certified, Project Manager with 18 + years of experience, successfully delivered enterprise, complex projects for Confidential 100 clients in North America, Europe and Asia in the banking, retail, telecom & health care space.
• Executed projects for top tier organizations.
• Solid experience in managing large cross functional teams, vendor management, providing solutions on various domains\technologies in hardware, software, development, networking, firewall, SAP, infrastructure & datacentre migration projects.
• Ability to lead and directing vendor partners on design, development and testing solutions for e - commerce, online/web and digital channels, Office set up, building and managing internal and vendor teams, delivering value to multiple lines of business, work streams in retail, telecom, financial & health services industry.

PROJECT MANAGEMENT SKILLS:

• Strategic planning and analysis Budgeting, Cost Management, Financial Forecasts
• Vendor, Relationship Management ITIL, Waterfall, Agile Frameworks
• Procurement, Risk Management Problem/Change Management
• Negotiation, Problem Solving Stakeholder Management, Project Governance
• Communications Management SDLC, PMLC, Stage Gate Process
• Infrastructure, Development Project Management Information Systems (PMIS)

TECHNOLOGY \ TECHNICAL SKILLS:

• SAP, PeopleSoft, SharePoint, Remedy, CITRIX. Infrastructure Technologies - VOIP, networking, hardware, Microsoft, UNIX, software configuration, firewall, datacenter. Jira, Oracle Financials.
• MS Project, MS Visio, MS Excel, MS Access, MS Power Point, MS Share Point, HP Quality Center, One Note, Plan View.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Responsible to manage and delivery of multiple projects simultaneously within a Release Schedule for Confidential Residential Group (BRS) one of them being the top 45 projects.
• Projects ranged from ecommerce, development, Infrastructure projects involving multiple stakeholders, vendors with a budget scope of up to 10M.
• Manage team size of 35 + spread across various projects, manage vendors such as IBM, CGI, Amdocs to deliver the project.
• Provide approval to vendors on MOU, SOW, solutions proposals and various other project delivery requirements, review pricing, negotiate cost.
• Responsible in ensuring project documents are delivered on time, reviewed and provide approval where required. Responsible to deliver the Gating documentation & process as outlined by PMO.
• Create project governance and communication plan with sponsors, executives, team member and manage the escalation process.
• Liaise with Information Security teams for necessary approvals, compliance on information security requirements.

Confidential

Senior Project Manager

Responsibilities:

• Managed the migration of 27 + Java based applications, COTS applications from a legacy, end of life environment to a new robust, scalable platform.
• 25% of these are mission critical applications affecting citizens of Ontario, with a total project cost of about $6M+ with high visibility & impact.
• Manage team size of 30 + spread across various units of the Health Solutions Delivery Branch, such as claims, registration etc. impacting various lines of business.
• Instrumental in preparing a detailed cost & option analysis in enabling management decision making, develop project cost analysis and project documentation such as Project Outline, Project Charter and other project and compliance governance documentation (inception to closure).
• Track resource time, project cost and reporting using Plan View & present Project Status to EPM, senior executives of the ministry\branch.
• Managed additional enhancement and strategy projects for the registration unit within the health services delivery branch. Work with vendors and IT partners, negotiate project costs, work with Architecture teams to ensure Security compliance is met.

Confidential

Program Delivery Manager

Responsibilities:

• Managed program delivery of key projects for the GTM ( Confidential ) team.
• Deployed high visibility projects for Fido \ Confidential, with budget aggregating up to $5M+, team size of 25 + working collaboratively with business & vendor stakeholders.
• Lead key meetings such as advisory council calls with the senior management & stakeholders for project traction, escalations, change request approvals, compliance with Information security standards and practice.
• Deployed Fido Vice land project a key Fido\ Confidential initiative channel partner Viceland, providing digital video content through mobile app for Fido mobile customers.
• Deployed digital channel project - Fido My Account (mobile) upgrade on Google and Apple devices involving complex changes\upgrade, development using agile methodologies, impacting 1 million customers and was one of Fido’s major initiatives for the year 2017 targeting higher NPS rating.
• Manage and work with various IT Vendors, architecture teams to ensure the project is delivered as per the plan of record.

Confidential

IT Project Manager

Responsibilities:

• Lead all project aspects of project delivery from initiation to closure while leveraging PMI / Confidential practice standards and processes assets for Confidential Business Market with project stakeholders 20 + and budget aggregating to 5M+.
• Own end-to-end project life cycle delivery, including but not limited to requirements gathering, project planning, estimation, release management, COTS applications, financial feasibility, tracking, vendor contract review and invoices, payments.
• Facilitate presentation of several key meetings such as gating, BRD, deployment (GO / NO GO), ORT, FOA, funding approval and periodic status reviews with the team members & stakeholders. Produced KPIs, report, scope and financial with tracking, forecasting of cost via SAP ensuring compliance and audit requirements are met and work towards continuous improvement on cost, quality, scheduling, review \approve vendor SOW’s.
• Managed application & infrastructure projects related to Web Focus, portal upgrades, performance reporting, IPACT upgrade a core IPVPN provisioning tool and other web-based applications\servers technology. Projects in the NTP, NPI and CSAP domains.

Confidential

IT Build Project Manager

Responsibilities:

• Manage project plan, WBS, project related documents to accurately track project progress, issues and risk logs. Implement the project to align with the business strategy.
• Utilized solid leadership skills and strategy to manage various teams responsible for the design, production support, systems development, quality, risk and change management ensuring compliance to policies, procedures and documentation to the Operations Readiness Testing process and be a primary point of contact.
• Manage the delivery and expectations of the client; provide support and coaching onsite/off-shore resource management experience and client relationships. Ensure compliance with IT Security controls and objectives aligning with IT Operations and vendor management.
• Manage and provide key status reports about the project progress, finance and other PMO reports to the stake holders and director’s ensuring the health status such as project scope, cost, quality & risks are delivered as per the scope statement, utilized negotiation skills to impact decisions.

Confidential

IT Project Manager

Responsibilities:

• Utilized broad scope of industry knowledge and technical acumen to direct and motivate a team of eight resources, collaborative approach and influencing business partners, stake holders in the delivery and testing of call center VOIP application, complying with IT Security Audits.
• Conduct project-specific meetings involving multiple business unit stakeholders, vendors including Director of IT Delivery, senior executive, and provide reports to facilitate targeted management decision-making.
• Establish goals, milestones, develop trend analysis, performance metrics and provide timely insight to the project stakeholders, flexible and adaptable in implementing change as deemed fit by the stake holders.
• Negotiate any deviations on triple constraint (cost, schedule, scope), seek approval and agreement from project team, consulting with change management, provide insight and influence at the executive, PMO.

Confidential

IT Project Manager

Responsibilities:

• Accountable to deploy enterprise wide initiative to migrate all users from traditional PBX Systems (Nortel) based telephony system to a VOlP solution and managed Point of Sale (POS) process improvement, develop Job aid and mentor field technicians and external partners, assisted in asset reconciliation project for IBM/ Confidential .
• Articulated project scope by using knowledge, expertise, translated business needs into technical terms, managed project delivery and instilled shared accountability in achieving project milestones

Confidential

Manager IT

Responsibilities:

• Successfully executed project’s in global locations across Asia, Europe, and USA for Oracle ( Confidential ) as a consultant and managed relationship management with senior executive, business sponsor. Delivered projects using project management skills, methodologies and industry best practices, being a mentor to the team.
• Listed below are key projects I was accountable for client service of Confidential \Citigroup. Additional details available on request.
• Applied strong leadership talents toward managing project status, monthly reporting, monitoring stakeholder facilitation, and controlling project environments, including overseeing a help desk technical support team of ten resources comprised of offshore and onsite staff responsible for the highly efficient migration of 2,000+ user email accounts, complying with IT Security, policies and procedures.
• Provide support to the Global Consumer Management Group ( Confidential ) application team, providing high-level finance planning, reporting to senior management, including providing support to various teams on 50+ servers across multiple New Jersey- and Texas-based data centers.
• Directed client engagement services and solution implementations of data center migration of 30 servers. Liaise with vendors, information security stakeholders to achieve compliance goals, and assisting cross-department functional managers. Led multiple vendors managed vendor management, IT Security.
• Optimized core operations for an information security application of a leading Confidential by serving as an integral UNIX system administrator in the IT Security domain. Developed technical documents used as guides to troubleshoot user issues and interfaced with data center technicians, system administrators to resolve and manage issue management.
• Drove operations success for an innovative new facility with user capacity of 2,000+ users by cost-effectively negotiating with various hardware vendors, creating project plan in collaboration with stakeholders, mapping resources, and managing transitions of 2M+ budget, involving vendor negotiations, review SOW, liaise with purchase department.