SUMMARY:

Big picture thinker and tactical implementer with high level of customer and executive management interaction. Substantial experience managing projects through the complete software development life cycle using matrixed, international teams. Significant experience in project planning and management, managing customer expectations, capturing and managing requirements and vendor management. Many years of experience with Microsoft Project, Word, Excel, Visio, PowerPoint, MS Teams, Azure DevOps, Jira, ServiceNow and Mindjet.

TECHNICAL SKILLS:

• SAFe Agile
• IT Infrastructure
• Vendor Management
• Full SDLC
• Merger & Acquisition Integration
• Project Management

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

IT Project Manager

Responsibilities:

• Member of the Agile Transformation team introducing the Agile framework to Confidential IT and business units.
• Created and conducted learning sessions for the Agile Community of Practice learning series
• Attained SAFe 4 Product Owner/Product Manager, SAFe 4 Scrum Master, SAFe 4 Practitioner and SAFe 4 Agilist s
• Created queries and charts (metrics) in Azure DevOps
• Researched tools and created gap analysis for products
• Served as Release Train Engineer (Agile Program Manager) for the Recycle pilot team
• Assisted in setting up the Azure Devops sandbox environment
• Assisted in methodology documentation/ creation for agile transformation
• Scrum Master on the Knowledge Management Retention and Documentation project
• Conducted knowledge retention interviews with application SMEs
• Created and conducted ServiceNow Knowledgebase for application SMEs
• Managed the project backlog in Jira
• Migrate email, end user data, applications and databases. Replaced server, network and end point hardware to ensure they are up to Confidential standards
• Hannapak Integration - integrated 2 locations in Australia with 260 employees
• Plymouth Packaging Integration - integrated 4 domestic locations with 165 employees
• Schluter Integration - integrated 1 location in Germany with 175 employees

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Upgraded 900 computers to the Windows 10 operating system.
• This required testing 336 applications to ensure compatibility with the new OS and IE11. Also deployed Microsoft Office 2016.
• Upgraded the ServiceNow environments to the Helsinki version. Required close coordination with multiple business units for QA, User Acceptance Testing and post upgrade production validation. Managed post upgrade hyper care support.
• Deployed access to the CEI Citrix environment to 300 Cox Media Group Business Intelligence employees.
• This project required network connectivity between the CEI and CMG domains and configuration of the Citrix environment.

Confidential, Savannah, GA

Project Manager

Responsibilities:

• Upgraded the EMC Isilon Storage array - Disk firmware to v 1.11, Node upgrade to v 9.2.2, OneFS upgrade to v 7.1.4. Significant coordination with application owners and business units for application and database shut down, restart and validation.
• Migrated 43 TB of data from L:\ drives for 11,230 Savannah employees to the Isilon storage array. Significant coordination required with the business units to create the schedule and minimize impact to business operations.
• Upgraded Citrix farms and migrated 2000 users to XenDesktop version 7.6. Coordination with business units to create the schedule and to minimize impact to business operations.
• Migrated 300 UNIX LPARS from the current P770 frames to new P870 frames. Significant coordination with application owners and business units for application and database shut down, restart and validation.
• Implemented UCS Director v5.4 to automate VM server requests, approvals and builds. Created workflows for SAP, SharePoint, Citrix and SQL.
• Migrated 1500 virtual servers from the IBM Blade Center to the UCS. Very close coordination with business units and application owners for application and database shut down, restart and validation.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• This project virtualized applications to provide the capability to work using any device from anywhere. Utilized Citrix XenDesktop and XenApp software.
• Virtualized 25 applications including the Microsoft Office Suite
• Redirected My Documents folders to a common drive location located in the data center
• Upgraded the Oracle database platform from version 10g to 11g for all Oracle database applications in the Development, Quality Assurance and Production environments.
• Upgraded the following applications and databases - PeopleSoft 9.1 HR, PeopleSoft 9.1 PY, Kronos, Hyperion, System 11 Applications, RMAN Catalog, GRID, STAT, CMG Historical Data, Vista Plus
• The project provided new functionality to update Confidential /Direct Deposit and Federal W-4 for employees using any mobile device. Refreshed the user experience and designed for scalability of new functionality as the business needs evolve.
• Created new mHTML for Confidential and Federal W-4 functionality
• Created new API’s into PeopleSoft databases
• Cox conducted a successful disaster recovery test using the new DR capability in Deer Valley.
• Virtualized 27 physical servers
• Inventoried and disposed of/repurposed all equipment that was located in the SunGard facility
• Installed internet service in the Deer Valley facility
• Upgraded the VMWare Virtual Desktop Infrastructure with additional licenses and ESX servers.
• Configured 2 new ESX servers
• Installed 300 additional licenses
• Reconfigured new and existing resource pools
• Created new production and QA environments.
• Validated Axiom interfaces to ensure they worked with the new 9.5 production environment
• Created a QA environment that mirrored the 9.5 production environment

Confidential, Columbia, SC

Senior Project Manager

Responsibilities:

• Project Manager on a strategic application rewrite project of more than 250,000 hours.
• Coordinated development, business analysis, and customer stakeholder teams.
• Managed projects from hours in size.
• Managed test plan walk-throughs for both IS and customer stakeholder teams
• Monitored system test regions including data refreshes, security access, and configuration management
• Created and managed test data dependencies document
• Documented and managed issues to resolution

Confidential, Atlanta, GA

Service Director

Responsibilities:

• Managed the five largest customer accounts.
• Activities included technology planning/assessments, project management, resource management, and issue resolution.
• Utilized Agile methodology to manage a web site/content management database design project using Salesforce.com
• Created business requirements documents, reviewed/revised user stories, managed sprint backlog, created and implemented project plans
• Completed Microsoft Exchange migration project for over 150 users
• Successfully completed an office relocation project in Atlanta

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Successfully implemented a Meta4 Human Resources application; migrated all existing HR data to the new system
• Managed integration of multiple subsidiaries into the Changepoint and Softrax Accounting applications
• Assisted in the remediation of SOX deficiencies
• Managed the rollout of time and expense tracking in Changepoint for the IT department
• Successfully completed corporate office relocation project involving the moving of 170 employees in Atlanta and Taiwan

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Directed client-facing software development/customization projects for many of the largest lending institutions and financial services companies in the U.S. Initiated and led project planning activities, negotiated with clients to set expectations regarding delivered functionality and schedule, managed project risks, and created project schedules/plans, tracked project performance - LOE versus actual time, costs and hours.
• Close interaction with the Sales and Development organizations.
• Managed industry changing project requiring the coordination of leading executives and staff from Confidential, Confidential, and Confidential to create a unique credit score (VantageScore)
• Collaborated in the creation and implementation of Confidential Express project governance (Full SDLC) methodology
• Program Manager for Third Party Processors project portfolio. Included Confidential, Fidelity and First Data Resources. Managed several projects to customize Confidential ProbeSM (Batch and Real-time integrated with Confidential TS2 system) to meet clients’ requirements for decisioning authorization requests
• Successfully completed 30 projects resulting in over $1.5 million in revenue; concurrently managed nine projects