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It Project Manager Resume

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SUMMARY:

  • Hard working UNC graduate with experience in IT, customer service, and account administration seeking to apply my problem - solving and communication skills to a full-time position in 201 9 and beyond.

PROFESSIONAL EXPERIENCE:

IT Project Manager

Confidential

  • Account creation and access management in a system with thousands of users
  • Experience with ServiceNow, IBM Security Identity Manager, Active Directory, and Exchange Admin Console
  • Experience creating, maintaining procedure guides and handling projects and go-lives, maintaining security of patient info using principle of least privilege
  • Project management experience - Oversaw small-to-medium projects affecting groups as large as 500 users.

Desktop Support Technician

Confidential

  • Worked to repair laptops, desktops, and event setup in a fast-paced office environment
  • Experience with Remedy Ticketing, Windows imaging, Active Directory, Microsoft Office and Exchange, and SCCM
  • Heavy hardware troubleshooting and experience supporting customers face-to-face

Front End Staff

Confidential

  • Main point of contact with customers, maintained excellent customer service and received many customer compliments

Confidential

Harris Teeter

  • Received numerous customer service compliments and kept a balanced till

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