SUMMARY:

• Results - oriented Project Manager with ten years of Global ERP Transformation projects delivering SAP for the Energy / Oilfield industry and six years of Customer marketing, and Healthcare projects. Accomplished Business Analyst Manager with six years of experience in Global Application support and sustaining IT solutions with a focus on supporting corporate strategy and cost reduction initiatives. Knowledgeable in both domestic and international finance, purchasing, and sales practices. Able to clarify conceptual strategy and delivering technical information to non-technical audiences in an understandable manner.

TECHNICAL SKILLS:

• Proven Leadership Skills Managing Global Cross-Functional Team
• In-depth Knowledge of International Legal and Business System Requirements
• Defining Pre / Post Implementation Procedures
• Experience in Large SAP ERP Global Rollouts
• Fully Bilingual (Spanish and English)
• Budget Management and Project Planning
• Project Management Skills Utilizing PMI Methodology and Strategy Identification
• Offshore, Onshore, Upstream and Downstream Industries
• Delivering Creative and Practical Problem Solving Solutions, Mobilizing Support and Facilitating Decisions
• Software Integration; Interfaces; Conversions
• Training, Development Design and Facilitation

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

• Responsible for scope documentation, draft communication plans, coordinated the project deployment, document risks, and constraints for each of the assigned projects.
• Identify and managed with the business stakeholders, business analysts, and technical teams to respond to changing environmental factors and aligned with corporate strategies.
• Identify and facilitate issue resolution when escalation was needed to keep the project moving forward based on the project plan.
• Create monthly dependency and project health analysis to the implementation and development manager.
• Successfully delivered multiple revenue-producing retail projects on time and under budget, including:
• Three Kaiser Regions Project- The project scope was to convert the client from PVC cards to digital cards. The project was so successful that the customer signed another 3-year contract, guarantying 5.5M in revenue.
• Indigo Project- The project scope included the implementation of a new product line of electronic card images. The expected new revenue was 500k in storage fees.

Project Manager

Confidential

• Responsible for the development of the business case and project charters. Ensure management approval for project governance, perform GAP analysis between the current state and future state.
• Responsible for scope documentation, draft communication plans, coordinate the project deployments, document risks, and constraints for each of the assigned projects.
• Identify and managed with the business stakeholders, business analysts, and technical teams to respond to changing environmental factors and aligned with corporate strategies.
• Identify and facilitate issue resolution when escalation was needed to keep the project moving forward based on the project plan.
• Successfully delivered multiple revenue-producing retail projects on time and under budget, including:
• Mid-Market MTM (month to month) Pricing Project- The project scope was to implement the ability to have level pricing capabilities for business customers. Completed the project on time and under budget with projected revenue 2.6 M. The actual result at the end of the year 2014 was 16.5 M.
• Connected Home Project- The project scope included the implementation of a new product line for residential customers and to establish the corresponding support structure in the organization. The expected result of a new revenue of 1.3 M by the end of 2015.

Confidential

Western Hemisphere IT Regional Manager

• Trained 2,000 plus employees in 3 months, which reduced vendor late payments in the US from 90 days to 45 days.
• Implemented and deliver training of process changes in 50 plant locations to reduce Days Sales Outstanding by 30%.
• Created 100 training videos in 3 months in 3 different languages, improving new hire training process.
• Recognized for mentoring and team-building with a concentration on training to improve operation efficiencies
• Planned, organized, and created user documentation documents, meeting users' needs, recommending process improvements, and assisting with the implementation of improvements by collaborating with other IT managers.
• Analyze strategic enterprise initiatives that defined and created requirements for both upgrades or systems enhancement projects, which increased business quality and productivity.
• Developed a training curriculum for computer-based, WebEx, and classroom settings, increasing user system adoption.

Financial Process Manager

• Deployed training and supported new intercompany processes, eliminating World-Wide inter-company out balances.
• Closed over 2,000 reported issues in 4 months, improving customer satisfaction, reducing response time from 10 to 3 days.
• Coordinated process design and re-engineering, utilizing internal project management methodology.
• Worked closely with customers to understand their business processes and needs while managing expectations within the scope of existing business strategies.
• Created and managed business cases to justify proposed projects, addressing corporate strategies, or reduce cost .

Global Process Manager

• Deployed a new tracking system that tracked 50M rental tools, reducing the country's tax penalties while increasing tool utilization.
• Increase project success by performing gap analysis, resolving data or system issues, which increased productivity.
• Created and establish a new work intake process that managed workload and measured performance. The new process managed the workload by planning, defining, and coordinating support activities to ensure customer satisfaction, ensuring reliability, quality, and on-time delivery of IT projects.
• Defined and optimized processes to maximize cost savings and meet audit compliance.

Project Manager

• Led a cross-functional team to rollout SAP as the system of record worldwide, reducing the number of applications by 40% while saving on license and maintenance fees.
• I have implemented new executive dashboards to track business activities, highlighting business opportunities and areas of improvement.
• Prepared, maintained and published project budgets. I created the report by collecting, trending, and reporting key project management metrics for measuring performance using Time Tracking System and other sources of project costs.
• Organized, scheduled, tracked, and communicated problem resolution and status reporting on systems development projects, verifying on-time delivery within budget.
• Initiated new projects with project sponsors, stakeholders, and team members, defining and receiving management approval for project governance, performing gap analysis, documenting scope, benefits, approach, risks, and constraints.