SUMMARY:

Highly accomplished Project Manager with progressive experience in multiple aspects of project management, program management, technology leadership, IT operations, risk management, security, and business continuity. Earned PMP and ITIL . Noted for the ability to expertly drive processes while successfully supervising,, and motivating teams. Skilled in planning new and changed IT services including cost/schedule estimations and operational impacts and actively monitor service delivery and customer satisfaction to maintain a high standard of service.

CORE COMPETENCIES INCLUDE:

• Technical Operations Management
• IT Project Management
• Business Continuity
• Risk Management
• Status Reports & Cost Estimates
• Staff Supervision &
• Budgeting & Expense Control
• Systems Administration
• D Confidential Analysis
• IT Security Compliance
• Stakeholder Management
• Program Management

CAREER HISTORY:

Confidential, Seattle, WA

Project Manager - Information Security Analyst

Responsibilities:

• Provided direction to project management initiatives for the team while managing risk tolerance.
• Assisted in managing the security compliance program.
• Established appropriate assessments for IT management and system owners.
• Led efforts to gather IT security compliance requirements.
• Ensured compliance with security processes and controls.
• Collaborated across multiple organizational units while implementing security measures and reactive solutions that met business/security needs.
• Gained specialized expertise working with Microsoft as a vendor to help implement security initiatives using Office 365 Advanced Threat Protection.
• Oversaw all aspects of a Cherwell Service Desk Management System project.
• Managed and tracked risk mitigation and remediation activities.
• Communicated with slack, zoom, and webex to conduct meetings.
• Delivered compliance program results to senior management, which influenced business decision-making.
• Volunteered as the Co-Chair with the Office of Diversity & Inclusion while implementing and managing diversity and inclusion initiatives within the Information Technology Department.

IT Lab Manager

Confidential

Responsibilities:

• Managed technical and operational matters within multiple labs across campus.
• Supervised and trained student lab assistants.
• Coordinated groups and events using lab equipment.
• Authored technical documentation for hardware and software use.
• Documented and presented technical processes in easy to understand formats.
• Provided recommendations on lab equipment upgrades and contributed to purchasing decisions associated with computer hardware and software.
• Maintained lab equipment supplies and inventory.
• Facilitated end user sessions and aided in defining proposed business processes.
• Charged with accountability for making important decisions and driving decision-making across projects.
• Project managed successful equipment deployments on campus within established deadlines.
• Developed status reports, cost estimates, and resource plans.

Technical Support Specialist

Confidential

Responsibilities:

• Maintained sole accountability for providing IT service delivery and connectivity support for Confidential systems in an academic environment.
• Managed troubleshooting and technical support services while ensuring proper functionality of all technical components. Installed hardware and peripheral components including monitors, keyboards, printers, and disk drives on user's premises.
• Coordinated deliverables across multiple departments while providing high-quality customer service and status updates.
• Facilitated end user tasks.
• Utilized remote desktop management technology and tools.
• Served as the primary point of contact concerning system operations, diagnoses, and problem resolution associated with system hardware, software, and operator problems across several labs on campus.
• Tested and evaluated proposed hardware and software while determining efficiency, compatibility, and reliability with existing computer systems, peripherals, and the network.
• Supervised, coached, and motivated student workers in executing moves, computer imaging, and troubleshooting.

Confidential, New York, NY

System Services Representative

Responsibilities:

• Charged with accountability for providing IT service delivery and connectivity support for Confidential Market D Confidential systems in a fast-paced, real-time financial management environment.
• Performed project management initiatives including deliverables, reporting, and budgeting.
• Served as a key team contributor for numerous projects from inception through completion. xecuted project plan associated with site readiness, hardware procurement, and post job completion reporting.
• Tracked change management process to ensure team was updated on all issues.
• Migrated away from old servers to new servers and validated configurations.
• Oversaw migration to ensure new network performed smoothly.
• Ensured high-quality customer service while providing status updates to Service Delivery Managers.
• Performed due diligence prior to on-site service visits.
• Achieved Cisco at a higher level than required to enable territory to meet its contractual obligations.
• Earned Confidential Means Service .
• Acknowledged for performance excellence involving client support with the Confidential 2011 Means Service .
• Championed efforts to avoid lapses in coverage and potential customer satisfaction issues by developing a method to communicate with customers while extending support service through maintenance contracts.
• Led efforts to resolve connectivity problems for LAN/WAN, VPN, Cisco 2600 series routers, Cisco 2900 series switches, hubs, lateral patch panels, workstation wall ports, and cabling.
• Managed computer and application enhancements, maintenance, and workstation repairs.
• Implemented hardware/software upgrades of network devices at client locations for Internet Protocol project.
• Performed system administration tasks associated with installing, configuring, troubleshooting, and maintaining the network communications system.
• Led efforts to upgrade 300+ servers across multiple US locations.
• Upgraded matching service application that provided financial institutions with direct market access via a prime broker for price discovery, trade execution, and str Confidential ht-through processing.

Confidential, New York, NY

PC Specialist

Responsibilities:

• Oversaw asset reconciliation project by performing, reviewing, and reconciling physical inventories of IT assets.
• Managed support initiatives for upgrade/move projects for MTA’s depots, subway stations, and campus offices.
• Configured, installed, and maintained Windows computers.

Confidential, New York, NY

Desktop Support Analyst / Trainer

Responsibilities:

• Supported desktop computers, applications, peripherals, and related technology. Installed and tested systems within established standards and guidelines.
• Handled end user and helpdesk operations.
• Problem solved file services, email, application servers, and administrative systems.
• Led efforts to provide operational, security, and technical support to businesses and home users.
• Assessed system and network issues using independent analyses, initiative, and sound judgment.