TECHNICAL INFRASTRUCTURE PM Resume Atlanta, GA - Hire IT People

SUMMARY:

Influential Leader bringing 14+ years of experience in leveraging engineering acumen to propel corporate performance and profitability through project management.
Agile critical thinker with significant strengths driving change and continuous improvement.

TECHNICAL SKILLS:

Resource Management: Pro Alpha CRM, NetSuite, Pacejet, Microsoft Dynamics CRM, Warehouse Management Systems (WMS), Salesforce, SAP, Electronic Data Interchange (EDI)

Administrative: MS Project, Agile, Waterfall and Scrum Methodologies, G Suite, PMP candidate.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

TECHNICAL INFRASTRUCTURE PM

Responsibilities:

Architecting standard operating procedures (SOPs) for data center return material authorizations (RMA) and decommissions, capturing critical business process metrics.
Commissioning technical infrastructure reverse logistics of high value commodities, targeting remarket valuation, and lean management.
Charted out the vision for the restructure of reverse logistics through prioritization of initiatives and projects for the global logistics organization. Identified and resolved key bottlenecks within 6 weeks.

Confidential, Duluth, GA

OPERATIONS PROJECT MANAGER

Responsibilities:

Promoted to EDI implementation lead for directing technical integration of $5M worth of transactional business data from a manual to an automated solution. Drove 54% revenue growth in 6 months.
Activated 50+ trading partners, streamlining B2B and B2C operations in the US, EMEA, and APAC.
Spearheaded initiative that rectified fulfillment operations on all National Accounts, improving on lead time for shipments of 55,000+ ceramic grills annually.
Remedied a history of operational compliance failures, resulting in an 87% reduction in chargebacks.

Confidential, Atlanta, GA

PROJECT MANAGER/SALES ENGINEER

Responsibilities:

Increased B2B sales of projective capacitive touchscreens by 32% by directing project strategy for consumer and industrial accounts.
Guided customers in defining high level requirements regarding systems application and administered the technical and functional aspects of each project
Won new accounts from competitors in the industry, and organized and managed a large volume of concurrent integration projects. Key Markets: Retail, Banking, Digital Signage, Gaming, and Education.

Confidential, Duluth, GA

PROJECT MANAGER, PLASTIC/FILM

Responsibilities:

Commissioned complex robotics process automation machine vision inspection systems, spurring manufacturing process improvements of clients in the paper, pulp, and plastic packing industry.
Lead system operator training and prepared relevant documentation for product presentations, in support of the sales, engineering, and management teams.
Successfully deployed mirrored systems in multiple plants, both domestically and internationally, to foster consistency in corporate testing standards and expectations.
Simplified tech support queue, often engaging 1 - on-1 with customers. Identified defects and guided customers in reverse logistics based on similar customers’ profile and experience.

Confidential, San Jose, CA

PROJECT ENGINEER

Responsibilities:

Grew German modular computer business unit revenue by 45% in the first year through B2B pre-sales support of small-form-factor (SFF) embedded computing products.
Equipped US clients with technical development of business requirements, leading to 6 design wins.
Advanced all company operations by functioning as the single source in the US for sales support, project management, technical support, and logistics management prior to acquisition.
Lead testing of high value computing products, and organized shipping of any defective products, dismantling, repairing, recycling or disposing the product.

Confidential, Linthicum, MD

PROJECT ENGINEER

Responsibilities:

Promoted to lead Project Engineer from RF Test Engineer within 10 months, charged with final evaluation and test of mission-critical signal intercept (SIGINT) systems for classified government programs
Slashed project development costs by 48% over an 18-month project term by negotiating price break contracts with external military testing laboratory.
Managed the procurement of bench test equipment in a Department of Defense (DoD) environment.
Authored technical documents, including specifications, and acceptance test plans for SIGINT product line.

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Technical Infrastructure Pm Resume

Atlanta, GA

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