SUMMARY:

Goal - oriented project manager with over 17 years' experience in managing complex projects within agreed schedule, scope and cost while leveraging management and leadership capabilities to successfully deliver enterprise projects, provide support, manage risks, build high performance teams and drive projects to successful completion.

CORE COMPETENCIES:

• Project Management Office
• Stakeholder Management
• Vendor Management
• Team Oriented Leader
• Change Management
• Customer Service
• Release Management
• Delivery Management
• Service Management

TECHNICAL SKILLS:

Technologies, Tools, Methodologies: ServiceNow, MS Project, Office, PowerPoint, Visio, HP Quality Center, ERwin, UML, Linux, Jira, Confluence, SharePoint, EBS, SDLC, Agile & Waterfall planning & development, Scrum, Intelledox Infiniti, VSTS, Cloud (SaaS), Managed Services, PMO, SAP S/4HANA

Languages: Java, Shell script, HTML, JSP, JavaScript, SQL

Databases: IBM DB2, Sybase ASE, Oracle 11g, SQL Server

Infrastructure: Networks, firewalls, servers, virtualization, storage, cloud hosting and migration

PROFESSIONAL EXPERIENCE:

Confidential, TX

Project Manager

Responsibilities:

• Managing delivery of AFLSE cloud-based applications and Service Desk at the Confidential .
• Plan and control movement of application releases to cloud environments, ensure project documentation aligns with release, manage stakeholder expectations, monitor quality assurance, defect tracking and resolution.
• Supervisory responsibility for AFLSE Service Desk incident management and request fulfillment, using ServiceNow.
• Act as an escalation point, provide quality customer service, produce management reports.

Confidential

Solutions Delivery Manager

Responsibilities:

• Managed two technology sub-streams: worked with Confidential business entities to plan and implement system integration with SAP platform; supervised platform readiness in terms of system environments, product builds, integration with 3rd party providers, and infrastructure (cloud and on-premise).

Confidential, NJ

Project Manager (Consultant)

Responsibilities:

• Planned, scheduled, and controlled the movement of application releases to test and live environments.
• Ensured project documentation aligned with releases, managed expectations of product owner with timely communication, monitored quality assurance, defect tracking and resolution.
• Managed devops team on an Intelledox application development project, for Confidential, to provide centralized control of content while maintaining business branding.
• Reduced template costs by up to 80%, decreased document generation costs by 90% thus increasing productivity & efficiency.

Confidential

IT Consultant

Responsibilities:

• Translate business requirements into system functionality by performing system & data analysis, developed IT architecture to expedite delivery of new products and services to market.
• Migrated Lotus Notes/Domino based system to a web-based ERP for efficient business operations

Confidential

Head of Information Technology

Responsibilities:

• Directed IT portfolio including business solutions, infrastructure data centers, IT governance, created and managed capital & operational expenditure budgets and led enterprise wide technology operations.
• Supervised 9-person team providing technical services & support to 200+ users.
• Led the Oracle E-Business Suite ERP and Business Intelligence upgrade and implementation project, delivering improved operational workflows, slashed manual processes, and costs by 50%.
• Provided technology consulting services including website development, testing & quality assurance, software releases, system documentation while creating project charters, project plans and data models.
• Redesign, testing, QA and hosting of corporate websites at 40% hosting cost reduction

Confidential

Business Solutions Manager

Responsibilities:

• Supervised 5 resources, managed IT portfolio, user, user acceptance testing, change requests and incident resolution.
• Responded to and resolved system issues, application performance concerns, system integration and quality.
• Negotiated with vendors and administered IT contracts and budget.
• Managed a wealth management business initiative, including vendor evaluation, system selection, requirements gathering and documentation, demos, and technical assessment.
• Led the migration of business documents from network folders to a SharePoint platform, facilitating workflows, archiving, versioning, and collaborative authoring.

Confidential, NJ

Project Manager (Associate Director)

Responsibilities:

• Responsible for implementation & delivery of enterprise applications, incident resolution, enhancements, upgrades, UAT coordination.
• Managed cross-functional teams during the project lifecycle.
• Provided quality assurance for project deliverables, change requests, monitored project issues and risks.
• Validated technical design created by IT developers against functional specifications.
• Performed requirements gathering, created BRDs, analyzed business needs, wrote Confidential ’s, developed test cases, assisted in UAT and regression testing, monitored & updated product backlog, facilitated release planning and readiness.
• Directed a matrix team of 15 resources to create a wealth management system with risk profiling, account enrollment, proposal generation, asset allocation and mutual funds trading support. The system maintains over 250,000 customer accounts with over $20 billion in assets.
• Managed the development of the Depository Trust & Clearing Corporation Confirms Elimination initiative, resulting in a $6 million annual cost reduction to the firm.

Confidential, NY

Project Manager / Principal Consultant

Responsibilities:

• Created test plans, gathered data for manual testing and for users during user acceptance testing (UAT) and regression testing.
• Led 7 developers to create a web-based distributed system that allows member firms to submit & maintain regulatory data; generated significant client savings ($60K+) on annual mainframe charges.
• Architected application for submission and subsequent processing of branch office requests; reduced approval turnaround time from 2 weeks to 1 day while reducing data entry errors by 95%