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Project Manager Resume

SUMMARY:

  • Seasoned technical program manager with 8+ years of program and project management experience organizing and leading the entire software development lifecycle (SDLC) for large technology programs and initiatives using popular software design methodologies, including Agile (Scrum, XP, and SAFe), Iterative and Waterfall
  • 10+ years of domain experience in business process consulting and optimization across financial services and insurance:
  • Leading enterprise wide transformations to improve customer service, back office processing and analytics
  • Leveraging leading industry frameworks and standards such as Lean and Six Sigma to identify and measure the impact of process inefficiencies, pain points, and other gaps to design and test process improvements
  • Automating future state processes and reducing human interaction using RPA and BRE technologies
  • Hands on digitization experience to build smarter integrated systems
  • Robotics: Automation Anywhere, Workfusion, Blueprism, Pega RDA (formerly OpenSpan)
  • BPM/CRM: Pega, Saleforce.com, IBM BPM, Appian, Oracle, and SAP
  • ECM: IBM Filenet, OpenText (Documentum), Sharepoint
  • Analytics: SQL, Oracle BI, Cognos, Microstrategy, Tableau, SAS
  • Cloud: Amazon AWS, IBM Cloud and Microsoft Azure
  • Excellent communication skills working with executive business stakeholders and technology delivery teams to:
  • Assess the level of process maturity, identify transformation opportunities and prioritize strategic goals
  • Champion and educate teams on emerging digital technologies where applicable
  • Ensure overall transformation program vision and objectives are clearly articulated and understood
  • Monitor and report on program/project progress, ensuring risks are communicated effectively
  • Ensure program and project issues are raised and resolved proactively
  • Proven ability to work with teams to:
  • Lead and/or facilitate the completion of all project planning activities and deliverables related to large programs
  • Identify and manage based on critical path to ensure overall program success
  • Own and manage all changes that may impact the program or initiative
  • Ensure quality of deliverables and that program and project milestones are reached on time and on budget

WORK EXPERIENCE:

Project Manager

Confidential

Responsibilities:

  • Provide project and program management support for automation projects using Confidential ’s enterprise standard AA platform
  • Coordinate and manage all aspects of the end to end technical delivery of robotics infrastructure and successful deployment of automation projects targeted for Confidential ’s enterprise Automation Anywhere (AA) platform
  • Coordinate all maintenance related activities for AA infrastructure environments, including software upgrades and other major enhancements, ensuring client teams are notified and prepared for scheduled platform outages
  • Partner with the Automation Anywhere Business Service Owner to manage/prioritize AA capabilities roadmap/backlog
  • Implement project execution best practices, applying agile principles and theory, where appropriate
  • Provide delivery oversight for all automation related projects, ensuring successful execution and timely closure
  • Facilitate regular meetings with client delivery teams to review delivery progress of robotics use cases, ensuring implementations conform to Confidential ’s RPA best practices and standardized processes, and discuss open issues
  • Own the resolution of all platform and vendor related issues and risks for the Automation Anywhere platform
  • Maintain a current and accurate view of all projects and workstreams associated with the Automation Anywhere platform
  • Provide regular updates to senior management on the overall status of RPA related projects and associated workstreams

Program Manager

Confidential

Responsibilities:

  • Provide program and project management support to assigned clients leveraging the ICG Confidential infrastructure for robotics
  • Partner with client operations teams to identify candidate opportunities with the potential of reducing manual touches
  • Facilitate operational walkthroughs and deep dive workshops to understand/document process value streams, pain points, process inefficiencies and other gaps to determine a comprehensive process improvement approach, which can include a combination of operational process changes, enhanced system to system integrations, and/or robotics automation
  • Provide technical thought leadership to help clients frame robotics automation requirements, select an RPA platform, determine the total return on investment (ROI) and help build a business case for potential funding
  • Coordinate and manage all aspects of the end to end technical delivery of new robotics infrastructure for assigned programs and initiatives, from initial pricing through technical configuration and deployment of the environments
  • Coordinate all maintenance related activities for assigned environments, including software upgrades and other major enhancements, ensuring client teams are notified and prepared to test planned changes during scheduled checkout windows
  • Facilitate regular meetings with client delivery teams to review delivery progress of robotics use cases, ensuring implementations conform to Confidential ’s RPA best practices and standardized processes, and discuss open issues
  • Maintain a current and accurate view of assigned programs in organizational epmo software and tools
  • Own the resolution of all Confidential and vendor related issues and risks for assigned programs
  • Provide regular updates to senior management and client leadership on the overall status of assigned program

Senior Manager

Confidential

Responsibilities:

  • Lead the process consulting and optimization competency within the digital practice from a solutions perspective
  • Act as a trusted advisor by building and maintaining relationships with key client stakeholders across Confidential clients
  • Meet with prospective client teams to identify new transformation opportunities and/or immediate business requirements
  • Provide technical thought leadership to help clients frame business problems, identify potential solutions, determine the return on investment (ROI) and help build a business case for potential funding
  • Facilitate operational walkthroughs and deep dive workshops such as Kaizen events to understand/document process value streams, pain points, process inefficiencies and other gaps and determining potential process improvement opportunities
  • Work with clients to research and identify emerging technologies to solve their business challenges
  • Lead development of technical proof of concepts (POC’s) and demonstrate to clients where applicable
  • Work closely with technical delivery teams to define proposed project approach/timeline and implementation deliverables
  • Lead all proposal development activities required to deliver a quality technical response to the client.
  • Work with clients after sale to ensure overall successful delivery, revenue realization and overall client satisfaction

Senior Manager

Confidential

Responsibilities:

  • Responsible for leading the entire delivery for assigned consulting services engagements to produce high quality software systems and solutions meeting project and program level objectives.
  • Champion the agile way of delivering, encouraging teams to think collectively, define, publish and commit to their understanding of all aspects related to the software delivery process, including the level of detail required for requirements and/or acceptance criteria for grooming, the amount of design detail required to accept stories into a sprint, the amount of testing required and what it means to be done with a story or feature
  • Facilitate initial discovery sessions with business end users to define and/or validate project scope, capture overall business objectives, current operational pain points/gaps, and to identify relevant business processes in scope
  • Work with client business sponsors, stakeholders, and the delivery team to devise, publish and commit to a phased roadmap schedule based on a minimally viable product (MVP) approach that may span over one or more releases, based on features and effort required, available team capacity, and business urgency
  • Facilitate regular grooming sessions for the team to review requirements with the business, provide feedback/estimations and prioritize/map stories into delivery sprints to meet overall program level objectives
  • Work with product managers and business analysts to ensure backlog is kept up to date, full and aligned to the overall program roadmap ensuring optimal success for future sprints. Track elaboration progress for future features, epics and user stories using Kanban, facilitate daily reviews of work in progress and help team overcome hurdles.
  • Facilitate all agile ceremonies related to sprint execution, including capacity planning/sprint commit, daily standups, ad hoc meetings to resolve issues or risks, sprint demonstrations, and sprint retrospectives
  • On a daily basis, work with the team to ensure project tools are kept up to date, including the entry of tasks and hours for new stories, hours burned and hours remaining to complete for open stories, and the appropriate status for pending and/or closed tasks to allow for real time reporting of project progress (burndown, velocity, etc).
  • On a daily basis, walk the team through the scrum board to review open and completed tasks and collectively assess the risk to completion of each story in play using a Red - Amber-Green (RAG) color coding system and work with the team to identify, evaluate, and execute options to overcome issues and risks.
  • Facilitate and lead interim and end of sprint retrospectives to review team’s overall experience and performance collectively, identify what went well, what did not, and what could be improved upon. Compile actionable improvements and work with the team to in corporate learnings into future iterations.
  • Compile, publish and present weekly project status report and deliver at management level governance meetings

BPM Program Manager

Confidential

Responsibilities:

  • Responsible for a business side team of technical specialists that manages changes to delegated configurable business rules for loss mitigation and loss liquidation applications in the mortgage line of business. Most, if not all, of the applications supported by the team are large scale customer service and workflow based applications or business rule based decision services hosted on platforms including PegaRules PRPC, Appian BPM, Salesforce.com and IBM Operational Decision Manager (ODM).
  • Ad Hoc Business Rule Configuration Change Requests
  • Single point of contact to the business for all delegated business rule changes for assigned applications
  • Work with application owner and their delegates to understand/analyze change requests and/or production related issues, work with team to determine appropriate solution approach, assess any possible business impacts to making the requested change, and present back to application owner for approval
  • For approved changes, lead the execution and test of rule changes in staging environment(s), promotion to production and propagation backward to lower environments using DevOps tools and capabilities, if successful
  • Ensure the change request has been properly documented with details of the changes made, all team managed snapshots of delegated business rules in version control are updated, and that the request is resolved timely
  • Funded Projects
  • Functional member of scrum team providing support related to delegated business rules for assigned apps
  • Accept all tasks in the current sprint involving required changes to existing delegated business rules and/or unit testing of new business rules introduced and lead the configuration team through execution and testing
  • Attend daily scrum calls to provide status on tasks completed and/or effort remaining for tasks in progress as the team walks the storyboard, discussing road blocks, if any, for the current sprint
  • Participate in story grooming sessions for future sprints focusing on identification of potential business configurable rules and/or assessing impact to currently delegated rules

Director - Customer Experience Transformation Lead

Confidential

Responsibilities:

  • Responsible for an internal and cross functional team of BPM subject matter experts to help deliver better business value and return on BPM technology investments by providing program ideation services, project/program management and other delivery assurance services for BPM transformation initiatives across UHG Benefit Operations.
  • Responsible for establishing business side best practices for BPM transformation, reusable process assets/patterns, and educational materials to help business leaders determine where BPM can be leveraged to meet their strategic goals and objectives, how to assess whether their teams were ready to embark on a BPM transformation journey, what they can do to raise their teams’ level of process maturity, and how they can ensure their BPM solutions are delivered to be efficient, scalable, robust, reusable, configurable and agile.
  • Program Management for New Transformation Initiatives:
  • Provide BPM educational sessions and enablement workshops to introduce business leaders and sponsors across Benefit Operations to BPM concepts, overall value proposition, how it can help them achieve their operational strategic goals and objectives, and identify potential optimization and transformation opportunities
  • Partner with business leaders and sponsors to review and document their current state operational processes, business pain points, gaps, metrics/KPI’s, future state strategic goals, transformation objectives, high level requirements and establish a business case for capital planning and funding
  • On behalf of business sponsor, lead funded transformation initiatives as the business side program manager throughout the delivery lifecycle, proactively identify and resolve issues and risks that could impact program and ensure overall program objectives and goals are met and delivered on time and on schedule.
  • Manage all business side resources assigned to the project and ensure all business side commitments are met
  • Work with the technical delivery manager to collectively manage the program and all project level artifacts, including the RACI, schedule/plan, RAID, communication plan, and jointly deliver regular status reports
  • Delivery Assurance for Ongoing Programs:
  • Assess the overall health of ongoing BPM initiatives by working with delivery teams at regular checkpoints to review program progress, project artifacts and deliverables to identify “at risk” programs
  • Work with program/project leadership to accurately communicate program issues and risks, determine and execute an appropriate risk mitigation strategy, if possible, or recommend program hold, if necessary
  • Work with program team to identify all business side gaps impacting program timeline, determine and execute a plan to address them either though the addition of business side resources or reprioritization of resources
  • Provide regular updates to Benefit Operations executive leadership regarding the health of all ongoing BPM programs and initiatives and status/progress of delivery assurance activities on “at risk” programs.

Associate Director - Technical Delivery

Confidential

Responsibilities:

  • Lead the entire delivery for assigned consulting services engagements to deliver large scale technical systems and solutions
  • Ensure overall successful delivery, revenue realization and client satisfaction for assigned programs/accounts
  • Engage directly with client’s organization to define strategic program level goals and objectives for consulting services
  • Provide thought leadership and roadmap for key deliverables throughout a given engagement
  • Work closely with the delivery team to define project approach/timeline and review/monitor implementation deliverables
  • Act as a trusted advisor by building and maintaining relationships with key client stakeholders across client organization
  • Support practice roadmap and upcoming opportunities by working with Confidential client partners and Confidential senior management in a presales and consulting capacity

Lead Business Architect

Confidential

Responsibilities:

  • Responsible for providing overall direction, guidance and definition of a business solution architecture that effectively meets the client’s business strategy for assigned engagements.
  • Lead initial discovery sessions with business end users to define project scope, capture overall business objectives, current operational pain points/gaps, and to identify relevant business processes
  • Author future state process discovery maps and lead JAD sessions with the business to validate and refine them
  • Facilitate future state discussions, document business solution architecture and determine use case inventory
  • Assign use cases to business analysts for further elaboration, review completed artifacts to ensure they are complete and aligned with overall business goals and solution architecture
  • Conduct elaboration sessions and complete documentation activities for complex use cases
  • Compile/Import use cases/requirements and other supporting information into the platform using Pega’s Direct Capture of Objectives (DCO), and establish all necessary relationships to generate a complete application profile (AP)
  • Lead High Level Design (HLD) review sessions with business sponsors/end users, development and testing teams for formal sign off on requirements and solution approach
  • Provide a single point of contact for technical delivery teams with regards to requirements and business architecture
  • Lead documentation effort related to end user training and other reference materials
  • Validate/test delivered functionality, focusing on overall user acceptance prior to UAT

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