SUMMARY:

• An accomplished Global Leader with deep expertise in strategy, solutions, transition, transformation, and steady state delivery.
• Experience spans Applications and Infrastructure (ITO) Management, Business Process Management (BPM), Artificial Intelligence, Machine Learning, Natural Language Processing (NLP) and Robotics Process Automation (RPA).
• Through process and communication, brings professionals together to build high performance teams that succeed through teamwork, empowerment, innovation and repe Confidential ble processes aligned with Company strategic objectives.
• Primarily establishes a leadership climate that contributes to a highly engaged and globally diverse workforce to solve complex business initiatives for Clients.
• Proactively and effectively manage Executive level expectations and communications
• Establish effective enterprise - wide corporate Program/Project management practices, governance standards, processes and metrics supporting the entire program/project management life-cycle
• Strong Vendor Management to ensure high level of quality and integrity
• Thorough and accurate budgetary management and responsibility

CORE COMPETENCIES:

• Client Satisfaction
• Strategic Partnerships
• Global Program Management Office
• Program Governance and Compliance
• Smart Automation Center of Excellence
• Robotics Process Automation
• Business Process Management BPM
• Continual Service & Process Improvement
• D Confidential Center Relocation/Consolidation
• Communication & Risk Mitigation
• ISO, CMMI, ITIL, SOX
• Managed Services (Infrastructure/Applications)
• Pega, WorkFusion, Oracle/Siebel, NextGen
• Client & Program Recovery
• Automation Anywhere trained
• Architectural Oversight

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Program Manager (Consultant)

Responsibilities:

• Senior PMO Program Manager for a portfolio of strategy projects at Confidential .
• Primarily responsible for providing business project strategies to solve complex technical challenges that include full project lifecycle management from funding to closure, providing relationship management between vendor, technology infrastructure and business units to provide deliverables within baselined timelines with transparent risk, change and financial management. Portfolio value is $7.97M.
• Program Profile:
• Windows 2008 Platform Retirement: Virtualization, migration, and decommission
• WebSphere 7 Retirement: Application migration and platform decommission
• Diamond High Availability: Re-engineering of claims processing platforms to high availability
• Splunk: Upgrade of current platforms to provide cross domain capabilities and coherent support
• Windows 2008 Platform Retirement: Virtualization, migration, and decommission
• Remote Work Expansion: Assessment and re-engineering of remote worker capabilities
• Office 365: Assessment and re-engineering of Office 365 capabilities
• DevOps Continuous Improvement - Continuous Development (CI CD) - Establish and deploy Best Practices.

Confidential

Sr. Manager, Automation

Responsibilities:

• Develop business project strategies to solve complex technical challenges
• Manage and deliver large projects by developing the Vendor and Confidential project teams, managing engagement scope, schedule, risks/issues and financials.
• Operate within a Center of Excellence (CoE) and Shared Service environment to drive the implementation, operations and continuous improvements of automation solutions

Confidential

Automation Center of Excellence (CoE) Management Consultant

Responsibilities:

• Deliver intelligent automation through Robotic Process Automation (RPA), Artificial Intelligence (AI) and Machine Learning.
• Utilize development methodology to in corporate ROI and Business Value at every phase.
• Validate initial assumptions to ensure value proposition is realized.
• Define Development Best Practices, Operational Runbook and Dashboards definitions and Metric Reporting in order to monitor and measure performance.

Confidential

Smart Automation - Robotic Process Automation (RPA) Consultant

Responsibilities:

• Led a Global Robotic Process Automation and Machine Learning programs interacting with Oracle's P2P ERP Platform. Program Scope: 2016/2017 nine Initiatives/Use Cases (25+ Countries) to define, build and execute high value, enterprise-wide smart automation solutions within COE framework.
• Defined, developed and established a structured ESC Smart Automation Center of Excellence (COE) Program and Governance framework that includes Best Practices, Organizational Alignment and Delivery Optimization, Continual Service Improvement, Dashboards, Scorecards, KPIs and STP.
• Defined and managed continual improvement initiatives that analyze systemic outputs to create various metrics measuring Time in Motion, Bot accuracy by Field and Str Confidential ht Through Processing (STP) targets at a Field and Transactional level by Country implementation, which drove additional product repairs and enhancements to reach Operational targets.
• Led RPA Business and IT sessions to identify additional opportunities to lower operating costs and increase speed, quality and throughput of repetitive, rules-based processes. Each additional opportunity was designed, quantified, prioritized and tracked via Smart Automation governance process and communicated to Business and IT stakeholders.
• Led Program communications via formal governance reporting and meetings with Executives and Senior Leadership Teams.

Confidential

Global Sr. Manager

Responsibilities:

• Perform overall Program Assessment in order to create and execute the Program Re-calibration Plan for Managed Services (Applications).
• Develop and Drive improvements for Scope Management, Risk Management, Change Management, Resource Management, Financial Management, Vendor Management and Client Satisfaction.
• Implement agile methodology with custom Coaching and Tools plan.
• Responsible for developing, streamlining and implementing Global Program management methodology, tools, templates, best practices for Mega Accounts and Complex programs.

Confidential

Global Sr. Program Manager

Responsibilities:

• Performed Program Assessments in order to create the Program Re-calibration Plan (Managed Services Alignment) plans that realign Program contractual objectives to increase Client satisfaction.
• Delivered Team reconstruction and reorganization to establish Program Governance, Processes and Reporting that aligned with Contracts, SLAs, and KPIs.
• Identified methodology (Agile, Waterfall) gaps to create and execute Program performance improvements.
• Create and manage System Improvement Plans (SIPs) for all Applications and Towers.
• Developed and Drove improvements for Scope Management, Risk Management, Change Management, Resource Management, Financial Management, Vendor Management and Client Satisfaction.
• Created Enterprise Program Management Office (ePMO) with a Governance and Compliance program roadmap that addresses, but not limited to, new and/or modified policies and procedures, SLAs, KPIs, Financial Health, Resource management, SIPs, Client Satisfaction.
• Client’s Program size: team members, 9 - 15 Countries, $45-$60 MM.

Confidential

Sr. Program Manager (Consultant)

Responsibilities:

• Program scope: To perform a Governance and Compliance program assessment, create Corrective Action Plans, define and govern processes to manage Scope, Risk, Issues, Change and Status via Compliance industry standards per CMS (Medicare/Medicaid).

Confidential

Global Program Manager (Consultant)

Responsibilities:

• Defined and executed the overall Global Migration Application strategy, goals and objectives.
• Defined and Implemented a Global ePMO to manage Scope, Risk, Issues, Status and Change via PMI standards.
• Remediated Vendor and B2B contracts, billing, budgets, SOW and SLA per Business requirements.

Confidential

Global Sr. Program Manager (Consultant)

Responsibilities:

• Program (Central Care Center - CCC) objective is to create a Business Intelligence D Confidential Warehouse that contains clinical and pharmaceutical claim d Confidential, Health Risk Assessment (HRA) and Diagnostic Laboratory results whereby Confidential t/Provider Alerts are created and communicated via text, email or phone.
• Created Business Intelligence (BI) rules that were derived from the standards of care and best practices within the New York Heart Association (NYHA), Journal of American College of Cardiology Foundation (ACC) and the American Heart Association (AHA), American Diabetes Association (ADA) and the National Asthma and Prevention Program.