SUMMARY
IT and Network Program Delivery Manager with over 30 years experience in the industry providing hardware, software and operational services. Knowledgeable in multiple facets of the industry, including 16 years of management experience. Known as a team builder with the ability to motivate and unify teams.

• Performance-oriented manager known for solving problems and accomplishing the improbable effectively and efficiently.
• Proven track record in crisis situations which have turned around customers\' opinions of service being provided.
• Adept at new technology adaptation and implementation.
• Experienced in large PMO structures delivering service(s) across critical business units
• Experienced in large infrastructure modernization projects
• Experienced in steady state support of customers\' operations
• Demonstrated ability to interface between highly technical teams and executive management
• Experienced in utilizing new applications and subsystems upon entering new customer sites
• Experienced in highly leveraged matrix based organizations
• Experienced with global outsourcing support
• Experienced with global organizations

Network Management – International Scope – New Product / Service Development and Planning
Strategic-Oriented Leadership – Business Case Development – Negotiations
Infrastructure Decommissioning – Focused Crisis Management – Cost Containment and Avoidance
PMI Certification – MBA – Effective Presentations – Global Out-sourcing
Service Delivery – Solution Delivery – Project Manager & Management
Program Manager

PROFESSIONAL EXPERIENCE

Technical Project Manager, Confidential, (current)

• Responsible for support of development and production environments for wellsfargo.com
• Lead system integrators in installation planning and implementation of servers and Hitachi SAN devices in data centers.
• Redesigned decommisioning process to minimize hardware maintenance costs

Senior IT Project Manager, Confidential, (July 2010 – October 2010)
Responsible for the Network Modernization and Stabilization Program

• Led Project Plan modification due to project acceleration. This acceleration was necessary due to two major network outages at the customer data center.
• Developed Cost Benefit Analysis to justify capital and labor expense growth due to project plan compression.
• Primary interface with networking, outsourcing and ISP vendors for capital and resource planning
• Primary interface with TIAA Internal Audit and Oversight to ensure audit compliance – both internal and external
• Utilized CA Open Workbench and Clarity for project planning, tracking and resource planning

Executive Delivery Program Manager, Confidential, (January 2006 – May 2009) – Retired from IBM May 27, 2009)
Confidential,service delivery, and client relationship of the Data Network and client’s security organization. Program Manager for roll-out of MPLS network and refresh of equipment within client infrastructure.

• Worked within IBM established PMO to provide Network (Data & Voice) and Risk Based Capital support at CIGNA.
• Led IBM Data Network effort to interface with the customer in developing their new architecture for foreseeable future. Documented customer\'s requirements concerning capacity, redundancy, resiliency, and security; and vetted against the contract, ensuring that financial goals were achieved while modernizing the network.
• Led engagement efforts to grow contract base through new work and expansion of scope.
• Led transition from 3rd party support to IBM support of client’s network to reduce customer costs.
• Led transition of client contracts to IBM-owned contracts with AT&T, Cisco and Network General.
• Led support of day to day support of the operational network.
• Utilized IBM and CIGNA tools such as Remedy and home grown change management tools
• HIPAA certified and maintained PMO\'s HIPAA certifications and audit readiness.
• Modernized client network across 120 sites and 3 Data Centers while client underwent massive movement in branch sites to minimize lease expense
• Moved 1 Data Center during same time-frame (Vorhees NJ to Philadelphia PA)
• Maintained CIGNA\'s high security requirements while interconnecting IBM and CIGNA networks

Executive Delivery Program Manager, Confidential,Network (January 2006- November 2006)
Developed global tools governance processes and procedures surrounding tools selection and consolidation, providing a framework for continuing savings and efficiencies.

• Developed a global team and built worldwide consensus for a Configuration Management Database tool in each major geography (Americas, Europe, Middle East and Asia Pacific), with projected savings of $6M globally. Achieved the first unanimous consensus within across all geographic units.
• Led selection of Network Configuration and Change Management tool, resulting in a 30% savings in global costs surrounding configurations and security implementations.
• Led selection of Purchased Telecom Services tool for circuit tracking and automation, achieving minimum $30M savings on world-wide basis.
• Participated in critical situation management team(s) to improve customer satisfaction with services delivery.
• Implemented portfolio management approach and structure to tools management ensuring coherent structure within global community.
• Led SWAT team sent to State Street Bank to correct network management issues through utilization of NetCool product suite.

Network Software Service Manager, Confidential,Network (August 1999 – January 2006)
Led Universal Server Farm and Colocation activities for the IBM US e-business. Supported IBM Wide Area customers for SNA and IP, Firewalls, and provisioning of circuits. Supported commercial accounts in out-sourcing deals and e-business deals throughout the US.

• Reduced network management resource requirements by 50% over 2 years while increasing number of systems supported by 40%.
• Worked closely with engagement teams during bid proposals to ensure pricing and scope optimization.
• Designated as Southeast lead, directing teams in the 24x7 remediation of the Code Red worm and others, coordinating with technicians in IBM, AT&T, MCI, Sprint and QWEST. Achieved recovery and developed preventative actions to minimize impacts and maximize network and systems availability.
• Led the Southeast Service Delivery Center\'s (SDC\'s) emergency response for a major New York City bank network following the 9/11 attacks, coordinating through the Department of Defense and other disaster agencies. Enabled resumption of normal operations within one week.
• Developed a common tool recommendation for a new service offering – the Global Network Management Center (GNMC), utilizing low-cost-country support. Successfully implemented GNMCs across Brazil, Canada, and Czech Republic.
• Successfully implemented Wide Area measurements processes and procedures.
• Led technical team leads in developing a proposal utilizing zLinux and placed NetView on individual virtual machines for each customer, which enabled almost infinite scalability with significant savings in network management. Saved $2M first year and increased in subsequent years.
• Ensured personnel policies were adhered to and employee development was planned and executed across 13 first line managers who reported to me in North America.

Network Manager, Confidential, (January 1997 – Aug 1999)

Managed IBM Campus Network and Sears\' headquarters facility. Responsible for DNS support for Southeastern region of North America as well as Sales and Distribution Division nationwide.

• Led the team leaders through plan development for the installation ATM-based network while continuing to provide coverage for the Service Delivery Center, achieving installation without any outages and within the required three-month window.
• Implemented network measurements system utilizing Desktalk Inc\'s TrendSNMP product which was adopted by remaining Global Services Centers.
• Reduced problem inventory by 50% by implementing plans, control systems, and a problem-determination team approach to problems.
• Led implementation of RTP Metropolitan Area Network (MAN), and provided guidance to another team implementing MAN in Atlanta. Responsible for LAN Emulation Implementation Project throughout the Southeast.

Program Manager, Services Development, Confidential,NC (February 1995 – January - 1997)

• Technical lead in developing Availability Services Divisions\' Software Distribution service in Jericho, NY.
• Coordinator for the installation Tivoli 3.0 Base Platform, Tivoli Courier, Tivoli Inventory, AIX 4.1.1, Windows NT Server/Client and OS/2 Server/Client for laboratory and demonstration Jericho, NY.
• Project manager involved with the announcement and delivery of services in support of IBM\'s Wireless & Mobile Computing initiative.
• Lead Project Manager in developing and announcing IBM\'s Internet Services
• Developed Market Segmentation in developing IBM internet services

Consulting Marketing Support Representative, Confidential,NC January 1994 - February 1995

• Chair assignment in IBM Networking Hardware and Software Divisions to ensure timely resolution of critical situations.
• Selected as networking representative to task force created by CEO to investigate enterprise level dissatisfaction with IBM products.
• Acted as Field Organization\'s primary interface into the Development divisions to provide customer views into issues.
• Developed data mining system to pull common issues from CSIS database for remediation

Product Manager, Confidential,Raleigh, NC (Jan 1992 - February 1995)

• Developed and maintained First Failure Support Technology (FFST) across MVS, VM, OS/400, AIX and OS/2.
• Negotiated funding from various Manufacturing and Development divisions
• Marketed customer version of FFST (FASTService) to Fortune 500 companies.
• Successfully recovered development schedule that was six months behind.
• Exceeded projected revenue by 150%.

Program Manager/Manager Software Service Strategy, Confidential,NC January 1991 -January 1992

• Developed new strategies to service IBM software across all platforms
• Led efforts to reduce cycle time, increasing service quality and reducing cost.
• Implemented mission transfer of software service responsibility from National Service Division to Manufacturing and Development organizations
• Led function team in Resource Reduction efforts.
  
  

EDUCATION
MBA
BA, Political Science
Project Management Masters Certificate
PMI Certification