OBJECTIVE:

Augment project management experience on business system and software projects.

SUMMARY:

IT project manager of 16 years. Experience and graduate level education in business and systems analysis, project management, business intelligence, database and data warehousing, systems architecture, and software development. Diverse background in healthcare, health insurance, aerospace, and residential / commercial construction fields. Managing scrum and waterfall project budgets between $500k to $2 million. Industry leading certifications in project management (PMP), agile (CSM and ICP - ACC), and business analysis (CBAP).

SYSTEM SKILLS:

Applications: Hyperion, MS Project, PASW, SPSS, VersionOne, Visio, Visual Studio

Languages: C#, Java, PL/SQL, SQL, XML, R

ERPs: Lawson (Movex, M3), Quantum, SAP

EXPERIENCE:

Confidential, Miami, FL

Sr. Project Manager

Responsibilities:

• Project managed 9 month implementation of enterprise order / claim processing application (abstraction processing):
• Encompassed complex user work flows for 800 concurrent users
• Integrated on premise and cloud based environments; incorporated optical character recognition (OCR)
• Managed deliverables of 3 external vendors and internal technical teams
• Project managed 2 year data warehouse implementation for regulatory government reporting (MIPS MACRA):
• Producing $15m yearly revenue
• Project managed 9 month implementation of 20-server cloud based enterprise application:
• Processed yearly claims / encounters for 35m patients
• Developed self-service reports and dashboards for executives and 25k physicians via SharePoint / Tableau integration
• Program managed newly installed subsidiary (QCDR):
• Translated new government requirements and strategic business initiatives into technical solutions
• Oversaw project management of technical initiatives; average of 5 concurrent projects
• Developed organization-wide policies, procedures, and best practices; established organization and team structures
• Maintained government certification as a vendor in good standing

Confidential, Doral, FL

Project Manager

Responsibilities:

• Led project management and business analysis on 12 month corporate privacy and security initiative, GDPR, for regulatory PII, PHI, PCI compliance
• Led project management of 12 month custom software campaign management system:
• Increased targeted revenue streams by 8%
• Led project management and business analysis on 12 month regulatory / SOX accounting software implementation
• Led project management and business analysis on 12 month network redesign at 12 business operation locations
• Led project management and business analysis on 10 month server virtualization implementation:
• Virtualized 20 integrated business application servers with intricate data flows
• Implemented disaster recovery hardware and data replication; developed processes and procedures for business continuity
• Coached and trained junior and mid-level business analysts and project managers:
• Peer-reviewed technical documentation: business cases, UML, charters, SRS’s, user stories, PM plans, and test plans/cases
• Provided execution mentorship through monthly and weekly project status meetings to drive projects to on-time completion
• Initiated and planned (scoped, estimated, and scheduled) a plethora of projects to be handed off to other PMs to execute

Confidential, Miami Lakes, FL

Sr. Business Analyst

Responsibilities:

• Led project management and business analysis on 12 month ERP and web portal upgrades, accommodating ICD10:
• Impacted claims adjudication, order to cash processing, 3rd party client billing and reporting
• Led project management and business analysis on 12 month medical equipment delivery and billing system implementation:
• Redesigned order to-cash systems and processes: order processing, pick and packing, delivery, and billing
• Impacted 300+ internal users, 7 user groups
• Incorporated complex health plan and patient billing, accumulator, and encounter logic for 48 health plans
• Led project management and business analysis on 6 month contract configuration system:
• Integrated client contracts with order to cash process for pricing determination and contractual obligation requirements
• Led project management and business analysis on 6 month mobile application order fulfillment application
• Led project management and business analysis on 5 month web portal order processing project:
• Provided clients a web front to submit and track orders in real-time; interfaced with ERP sale and fulfillment modules
• Led project management and business analysis on 8 month web portal claim submission implementation:
• Accommodated new UB04/HIPPS/837i regulations
• Guided and facilitated software development, communications and training with 20 health plans and 300+ home health agencies
• Project managed business intelligence report development for one and a half years:
• Partnered with senior executives, tactical management, and external clients to develop reporting tools and dashboards
• Managed QA and programmer resources, loading, prioritization, and schedules
• Coached and trained junior and mid-level business analysts:
• Peer-reviewed technical documentation: business cases, UML, charters, SRS’s, user stories, and test plans/cases

Confidential, Louisville, KY

Scrum Master / Product Owner

Responsibilities:

• Supported 4 month regulatory EOB software project using agile methodology:
• Managed prototype construction and approval process
• Defined, refined, and documented features and requirements with business teams
• Coordinated construction and implementation of features among IT personnel
• Co-managed 6 month regulatory EOB implementation:
• Impacted 1,500,000+ customers, produces $4,800,000 in savings annually
• Facilitated business requirement gathering sessions with business teams; defined and documented requirements
• Engineered and re-engineered business and system processes
• Coordinated/scheduled system implementation among IT teams
• Produced test plan and test cases: managed unit, functional, integration, and regression testing
• Owned suite of commercial products:
• Affected 4,500,000+ customers on a monthly basis
• Managed product upgrades and new feature implementations
• Managed production defects/issues; coordinated solution implementation among onshore and offshore IT teams
• Provided support on a myriad of different business and IT projects
• Facilitated requirement gathering and data specification sessions among BU and IT teams
• Planned, scheduled, and coordinated IT personnel; managed solution deliveries

Confidential, Aston, Pennsylvania

Sr. Business Analyst

Responsibilities:

• Project managed legacy Lawson M3 ERP migrations:
• Elicited, analyzed, and documented requirements for system architecture, user interfaces, electronic forms
• Interpreted, mapped, and streamlined OTC, PTP, and other workflow configurations
• Authored and managed 50+ standard operating procedures, specification documents
• Project managed global upgrade of 5 subsidiary ERP’s; RPG to Java:
• Coached owners through requirement gathering, process mapping (OTC, PTP, etc.), and validations
• Integrated requirements at global level; organized and coordinated solution implementations with IT staff/vendors
• Project managed local and global software projects:
• Collaborated directly with subsidiary directors and key stakeholders to establish custom application needs
• Researched and evaluated requirements and processes through analysis of business and IT organization
• Created business use cases, formal requirement specifications
• Formulated and translated requirements to technical staff and IT vendors; coordinated implementations
• Identified projects risks and issues; formulated solutions to reduce probability and impact
• Project managed global support ticketing software implementation:
• Incorporated 1,000+ users, 60+ technical supporters, and 1500+ tickets per month
• Included and integrated collaboration tools, user support ticket mechanisms, and knowledge base
• Managed 24/7 corporate level ERP desktop support for 6 subsidiaries (15 global locations, 2 ERP’s)
• Specific areas of expertise: supply chain, sales and distribution, inventory management, purchase to pay, order to cash
• Project managed business intelligence report development:
• Developed reports and dashboards measuring business productivity, cost, efficiency

Confidential, Harleysville, PA

Sr. Business Analyst

Responsibilities:

• Performed requirements specification and design on software projects as a primary source:
• Led elicitation workshops with department leaders and key stakeholders
• Authored technical requirement specifications and training documentation
• Trained internal and external stakeholders on solution
• Planned, scheduled, and coordinated implementations
• Project managed ERP system implementation from paper-base:
• Examined as-is processes of each department; facilitated discovery of to-be processes; performed gap analysis
• Mapped and configured master data sets
• Authored standard operating procedures, trained internal/external stakeholders
• Project managed purchase to payment module implementation:
• Auto translated sales order to material and service requirements, auto selected vendors and scheduled deliveries
• Managed goods receipt validation and payment processing
• Incorporated 280+ vendors, 50 trades; automated $55,000,000 in approvals and payments per year
• Trained and supervised production office staff on PO approval system
• Supported planning and implementation for 10+ residential/commercial real estate projects:
• Created internal/external WBS’s; managed schedule and vendor loading
• Led bid specification/evaluation for new commercial/residential developments
• Negotiated prices, awarded contracts; reduced average total house costs by $4500 over 2 year period
• Project managed a non-PO account reconciliation; recovered $620,000