PROFESSIONAL EXPERIENCE:

IT Project Manager

Confidential, Milwaukee, WI

Responsibilities:

• Implemented the Confidential mobile website, reaching 10K+ consumers
• Delivered consumer improvements across the AH.com and AH Mobile mediums, improving understanding of product information and health care related options. Utilize agile, waterfall and other approaches to delivery to maximize benefits across the channel
• Drive high priority Siebel enhancements that will increase functionality and usability for the Direct Sales Center agents that can increase conversion rates and sales.
• Technical migration and implementation of to Sitecore CMS to support the Redesign Effort. Redesigning over 1000 pages and 10 sites
• Managed multiple vendors from creative and digital strategy to technical implementation and support from inception to delivery of Sitecore CMS and DMS (digital marketing) implementation
• Utilization of a variety of project approaches, including agile - scrum, extreme development, waterfall SDLC,
• Direct management of multiple vendors for both creative and technical implementations purposes, negotiated and approved new and existing contracts and oversaw interaction, delivery, and support.

Digital Marketing Program Manager

Confidential, Wauwatosa, WI

Responsibilities:

• Created and managed digital customer connections from Confidential ’s global, external web properties across both products and services, to generate more customer interaction and qualified opportunities for the commercial teams.
• Solution delivery & subject matter expert by leading Digital Marketing analysis and requirement development; lead interface with architecture, design, and implementation teams for new digital tools and strategies
• Developed proactive customer experience metrics for integrated Digital marketing / CWP functionality providing a cohesive view for customers and business users

Pega Business Process Management COE/Support Leader

Confidential, Wauwatosa, WI

Responsibilities:

• Established the a 6 person PegaSystems BPM Center of Excellence, supporting multiple teams using the Pega platform, ensuring Confidential ’s compliance with 2010 Confidential Act and State legislation around payments and sales to healthcare practitioners and healthcare institutes.
• Prepared production support and sustainability for over 1000 compliance resources ensuring 100% uptime of platform and applications affected
• Enhanced the Pega Platform to be more scalable, providing three new teams to utilize the process and rules necessary for the business to remain compliant and better manage new products, customers and resources.

COE Strategy Planning Portfolio Manager and Capacity Leader

Confidential, Wauwatosa, WI

Responsibilities:

• Managed execution of IT Confidential strategy, detailing, planning and delegation across the team for 42 Programs Programs across the Finance, Marketing, Communications, Legal and HR functions in Confidential
• Facilitate and analyze functional business needs and merge with IT capabilities for clear direction and execution for critical programs.
• Bi-weekly reports outs to the IT Leadership teams and weekly communications to the organization ensuring that all submissions, financial, and timeline information is completed and reported correctly.

Global Marketing Project Manager

Confidential, Wauwatosa, WI

Responsibilities:

• Led the development/deployment of the Market Performance Report system digitizing historical market and industry data across 10 Confidential businesses, streamlines marketing, sales and executive understanding and behavior of regional & global views across the various P&Ls without error by 80% (lead time) and 83% (process time).
• Deployed the Marketing Plan Blueprint to 1500+ Marketers and Product Owners to drive standardization across marketing plans create and improving In Country for Country (ICFC) product development and delivery.
• Coordinated Market Knowledge Database initiative, Taking 8 disparate process & sources and consolidating into one collaborative dashboard, while ma naging a program budget of ~$1.5MM, five employees, and four transitions.
• Managed Confidential Corporate, Confidential Marketing and third party vendor teams to build Market Knowledge Portal, providing direct access to 20,000+ documents to ~1,500 marketers to improve industry marketing decisions and research.

Commercial IT Project Manager

Confidential, Barrington, IL

Responsibilities:

• Coordinated sales, finance, controllership and IT teams to integrate the Sage SalesLogix CRM with an Excel Quote Configurator to advance the multi-generational plan for standardizing the commercial and financial platform lead and sales generation process.
• Developed the key integrations points for PeopleSoft, Agile, Perinatal CPQ tool, and BI solutions for commercial reporting.
• Spearheaded the SalesLogix/Sales Workbench (SLX/SWB) visibility reporting solution and identified needed modifications for HCIT Sales Metrics, BI Reporting and data warehouse Cognos changes.

Operations Lead

Confidential, Wauwatosa, WI

Responsibilities:

• Increased uptime and availability to major applications for the Diagnostic Imaging business to 99.5%, providing 66% reduction in resolution time for installing, servicing and repair of Confidential products and equipment.
• Worked with cross-functional team to ensure that Global IT QA CAPA processes is compliant, standardized and replicable across Confidential