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Product Owner Resume

Melbourne, FL

SUMMARY:

  • Motivated and forward - thinking Product Owner, with over thirty years of experience, in a diverse array of domains and technologies.
  • My skill set has proven to be beneficial in providing a well-rounded, collaborative, highly skilled service, resulting in reduced delivery times and improved product completion with alignment to company roadmaps.
  • Possesses a thorough, full and comprehensive understanding of the project life cycle, agile and waterfall methodologies, product/project management, business analysis, relationship management, design, third party application evaluation, application and data migration/mapping, restful API analysis with technical documentation.
  • Experienced as a Product Owner - Analyst, translating business needs into User Stories, following Agile methodology
  • Accomplished servant-leader capable of delivering large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
  • Understands and translates business strategy and regulatory requirements for the scrum team to in corporate into user stories
  • Ability to negotiate effectively with Legal, Compliance, and Risk officers to ensure design meets control and regulatory objectives
  • Establish and maintain a high level of stakeholder and user intimacy in coordinating all activities, acting as the point of contact for application development planning, applying domain expertise to adjudicate feature requests and development priorities
  • Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
  • Ability to drive conversations around identification of unintended consequences, and how to solve for them
  • Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
  • Exhibits proven expertise in application and systems analysis, with, and technical support to clients for program design, enhancement, modification, and implementation of software/hardware.
  • Provides strong supervision, with effective employee evaluation and .
  • Efficiently analyzes business needs and processes for improvement.
  • Comfortable in fast paced, high energy environments, which includes concurrent assignment of multiple small, medium and largescale projects.
  • Provides effective leadership throughout UAT, coordinating, communicating and remediating defects, for successful go-live of software solutions and products.
  • Working Knowledge of Databases and SQL, PL/SQL, using database management tools such as Visual Studios, Oracle and Toad
  • Possesses experience with tools of the trade, including SalesForce.com, JIRA, Rally, Trello, DOTcms, Visual Studios TFS, Microsoft Office Tools, Access, and SQL

SKILL:

Microsoft Office (10+ years), Rally (4 years), JIRA (1 year), Team Foundation Server (10+ years), Visual Studio - SQL (10+ years), Toad (3 years), Agile Methodology (5 years), Waterfall Methodology (10+ years), ITIL (2 years), Six Sigma (1 year), SQL (10+ years), Business Development (10+ years), Business Analysis (10+ years), Project Management (10+ years), Product Owner (5 years), Scrum Master (5 years), Development Manager/Lead (10+ years), Business Analyst Manager (10+ years), Agile Coach/Mentor (5 years), Agile Trainer (2 years), Corporate Roadmap Development (10+ years), Agile Scrum, VersionOne, Scrum

WORK EXPERIENCE:

Product Owner

Confidential, Melbourne, FL

Responsibilities:

  • I am directly responsible for prioritizing and directing the features released, production support, and defects management, in collaboration with the business stakeholders and scrum teams.
  • Working with business owners and stakeholders, defined new features through vision definition, epics, user stories and prototype documents.
  • Our prototypes housed the decomposed user stories, included use cases with visual representations of the look, feel and flow of the features to be developed, as well as, technical user stories.
  • Once feature approvals were obtained from stakeholders, the feature, epics and user stories are imported to Rally, along with prioritizations, in preparation for further definition and iteration inclusion.
  • Working with Scrum Teams, throughout iterations, I conducted and facilitated product backlog grooming sessions, daily stand ups, iteration planning sessions and retrospectives, while providing best practices and approach in a Kanban format in a Continuous Integration/Continuous Delivery environment.

Product Owner

Confidential, Louisville, KY

Responsibilities:

  • I was responsible for the Papa Johns Mobile Applications on Android, iOS and Confidential .
  • I decomposed product Features into Epics and User Stories, providing prioritization, collaboration, and facilitation for scrum ceremonies, with on-shore and off-shore application developers and testers.
  • Additionally, I facilitated the transition from existing consulting firms used by Papa Johns to new consulting teams, by building a transition plan, building transition user stories, scheduling knowledge transfers for final evaluation and readiness of newly on-boarded consultants.

Agile Coach

Confidential, Tampa, Fl

Responsibilities:

  • I engaged with distributed Scrum Teams, developing and presenting materials, Team Charter templates, provided setup and administration of projects within Jira, while guiding and leading multiple teams, up to three concurrently, in Scrum/Agile sprint-based software methodologies and deliveries.
  • As the Agile coach and mentor, I assessed the team’s planning, approach and delivery on a regular basis, and provided feedback that enabled improvements, and help to grow Confidential 's Agile transformation. Additionally, I coordinated with leadership and teams to guide and coach team work, facilitate team decisions, resolve team conflict, and conduct follow-ups.
  • For some scrum teams, I provided lead by example, acting in the role of Scrum Master, and working closely with Business Analysts and Product Owners, while they gained the Agile learning required to take on their assigned place within the Scrum Team.
  • Success measurement, of the Agile Framework adoption, was evaluated via team surveys, retrospectives, improved relative sizings, subjective feedback and sprint velocity stabilization, with release velocity completion, using many of the JIRA reporting tools at a sprint and release level.

Business Analyst / Agile Coach / Scrum Master

Confidential, Sarasota, Fl

Responsibilities:

  • Responsible for the implementation and mentoring of the Web Applications Scrum team in the Agile Methodologies, as well as, providing Product Owner / Business Analysis for Confidential (Distributor Oriented Knowledge and Content) a content management solution converting business requirements into functional and software/technical requirements.
  • Capturing non-functional and other system requirements (e.g., supported browsers, security, system performance expectations, etc.). Producing deliverables as needed: (e.g., software requirements documents, use cases, use case diagrams, wireframes, workflow diagrams, process diagrams, and detailed user stories).
  • For the Confidential, I was providing direction and mentoring on ceremonies and methodologies, building new templates and directing User Story and Ceremonies best practices.
  • Additionally, I acted as the key stakeholder for application functionality of the Confidential, TRC, Sales Policy Guidelines, and other Web Applications, including coordination and development of APIs, and table within Oracle.
  • I created, prioritized, and completed product backlog reviews, for multiple projects, including new applicationsenhancements to existing applications and break fix production support.
  • I developed user stories and effectively communicated Web Application, Web Analytics, QA testing, and Performance Testing for all agile projects assigned.
  • Distributor Oriented Content and Knowledge is an application, created on top of the DOTcms content management solution, that provided content, content restrictions and external /internal application linking for Confidential 's Head Distributors. Content included: Product Fact Sheets, Product Playbooks, Marketing Materials, Editable Marketing Materials, VSG Digital Templates, and Materials for Retail, National Accounts and Foodservice account types. Additionally, I worked directly with Distributors and Marketing for UAT approvals, along with, all Scrum Ceremonies.
  • Prepared Foods enhancement project included restricted content to create Marketing Playbooks, for National accounts, via automating content for viewing, selection and printing for account presentation.
  • Playbooks include suggested recipes, recipe build sheets, counter cards, and other marketing materials.
  • Distributor Stop application providing Lead and Customer Relationship Management for Distributors required a data cleanup and refresh, where I provided Scrum Master, User Story creation, along with, coordination and communication to replace existing data with sanitized data content. Scrum team members included Oracle DB team, Netsec, WinOPs and Web Application Developers.
  • Sales Policy Guidelines project was a project completed for the Legal Compliance business group where a custom web application was created to provide Policy and Guideline documents management, with content management restricted to Legal / Compliance personnel only, with subsequent capabilities of distribution, of Policy Guidelines, for review and signature by Distributors.
  • Acting as a Business Analyst, I created MVP, Epics and User Stories for: Document Management and Administration, Document History, Document Distribution, Document Watermarking (itext) and Viewing, E-signature and Content Restriction.
  • Confidential Phase 2 User story backlog preparation and grooming included: Distributor Notification Center, Distributor Collaboration Tools, Distributor Marketing Enhancements, E-Commerce, Analytics and Predictive Sales and Marketing, Internal Application Integrations for Enhanced Distributor Eco-System, Distributor and Marketing Usability and User Experience Improvements, New Content Restrictions, Improved Navigation, Searching and Filtering, as well as, Distributor Dashboards
  • Resource Center application user story and product backlog grooming for Sprints, at 2-week integrations, for 11 sprints, including Chains and Categories, Presentation Build, Distribution and View, Presentation Slide Notes and Notes Print to PDF, IOS Resource Center Application Build, along with submission and successful Apple Store distribution. Additionally, due to resource constraints, I successfully completed Apple TRC application testing, defect reporting, and resolution for IOS resubmissions, of a defect Apple compliant application.
  • Feasibility Analysis, with MVP/Epic barn raising, for the refactoring of Lead / Customer Relationship Management solutions and Distributor Sales Analytics solutions (Distributor Stop / Marketing Suites)
  • Web Application Projects included the following user story development and direction:
  • Performance Testing analysis and definition for all worked projects, with internal and third-party integrations including, infrastructure, NOC, Netsec, Web App and Oracle teams
  • Provided direction to QA staff, while reviewing Defects, determining potential resolutions and workarounds for successful completion of Viable Product Testing.
  • Implementation scheduling, planning, communication and approval, coordinating with multiple scrum teams in a scrum of scrum fashion.
  • Warranty monitoring, communication and bug / enhancement resolution

Business Systems Analyst Senior / API Product Owner

Confidential, Tampa, FL

Responsibilities:

  • I am responsible for the implementation and mentoring of the Connected Customer Scrum team in the Agile Methodologies, as well as, providing Omnivore Relationship Management (3rd Party); Connected Customer and Omnivore Implementation Scheduling, Planning and Approval; REST API Technical Documentation via Word and API Management; Exercising REST APIs via the Azure Cloud and Test Harness; Azure Cloud Table Storage Documentation, and
  • Communication; API Analysis, Scheduling and Performance Testing; API, Performance Testing, QA Testing, and Azure Cloud High Availability User Story Definition, Socialization, and Prioritization for the Connected Customer MVP.
  • For the Connected Customer, Mobile Application, I acted as the Agile Coach, providing direction on ceremonies and methodologies, building new templates and directing User Story and Ceremonies best practices. Additionally, I acted as the key stakeholder for APIs and tables, stored within the Microsoft HiDRA/Azure Cloud.
  • Additionally, I created, prioritized, and completed product backlog reviews, for APIs, Tables, Omnivore (3rd party) and internal cross scrum team User Stories.
  • I also developed the Implementation Plans for, iOS and Android UI, HiDRA APIs, Azure Table Storage and Omnivore Integration APIs, while successfully analyzing and defining the requirements for Performance Testing of all Connected Customer APIs and Back End integrations.
  • Outback Connected Customer Mobile Application, which provided end retail customers, with a native iOS and Android mobile application that allowed click through visit planning, visit check-in with geolocation, seating, check viewing, coupon management, credit and gift card payment processing on single devices, multiple devices and for server split checks.
  • Coupon Management, that provided functionality that allowed defined coupons to be created, then pushed coupons to HiDRA service bus, for delivery via Push Notification and APIs to the customer mobile application pouch. Additionally, the Coupon Management system, provided coupon data values for single coupons, and identified qualifying coupons based on items ordered and verified coupon based on start / expiration dates.
  • Performance Testing analysis and definition for Connected Customer, with internal and third-party integrations including, Centralized Coupon Management, Centralized Menu Management, TableWait, Omnivore, and PosiTouch
  • Provided direction to QA staff, while reviewing Defects, determining potential resolutions and workarounds for successful completion of Viable Product Testing.
  • Implementation scheduling, planning and approval of iOS, Android, Azure API and Table Storage, and Omnivore enhancement and fix releases, creating Change Requests via the Service Now software solution.
  • Third party Vendor Management with Omnivore, a credit card processing integrations application.

Consultant - Product Owner/ Business Analyst Senior

Confidential, Tampa, FL

Responsibilities:

  • I am responsible for the Product Ownership of the Third-Party Integration Solutions.
  • I acted as the key stakeholder, for the third-party integration solutions implemented and used for mobile and customer service processing, leading the scrum team with improved integrations, and solutions driven by forward thinking visions and direction.
  • Additionally, I decomposed major programs and features and enhancements into manageable user stories for inclusion in the backlog, while managing and prioritizing the product backlogs for Business and Merchant Partners Teams 1 and 2.
  • I led product backlog review meetings, sprint planning meetings and covered daily stand ups, retro and sprint review meetings for the scrum masters in their absence.
  • Technical Debt projects, including performance improvements meeting defined SLAs and KPIs, Architectural Improvements, including deprecation of List of Values, NOC improvements, including improved Slunk Reporting and error logging.
  • SoftCard Program which provided automated re-provisioning of cards, within the mobile wallet, when the phone handset changed, sim card changed, phone number changed, or the phone was upgraded, providing a streamlined wallet experience for the Amex Customer.
  • Confidential Offers Program providing special offer search, display, selection, use and history on the Serve Mobile Application. Previously, customers were limited to offers available via Facebook, foursquare, and twitter, with minimal tacking and history available via the mobile phone applications.
  • With the improvements made under this program, customers had increased offers available, for selection, and tracking, via the mobile phone channel.
  • Bill Pay Payee Search features enhancements that provided a larger list of payees, via search by Zip Code, allowing consumers to select the payee for automated bill payment services offered on via the Serve Mobile Phone Application.
  • Componentization programs which provided for ongoing continuous delivery of integration components, including segregation of code, creation and deployment of NuGets within the NuGet libraries, organization of functional test cases within Jenkins, and manual test case.
  • Data evaluation and mapping of third-party responses and internally housed responses to applicable databases.

Consultant - Business Analyst / Business Support Analyst Senior

Confidential, Tampa, FL

Responsibilities:

  • I am responsible for the business analysis and support of Vertice, a Workers Compensation solution, which provides enhancements and modification of the legal/compliance and risk management business needs for the State Reporting of Insurance Claims and Bills. The solutions are currently used by the EDI Operations Team.
  • My role of Business Support Analyst/ Senior Business Analyst provides for management of incident / defect reporting and processing, and development of project documents including use cases, business requirements documents, screen mockups, process maps, meeting minutes, issue and task tracking, while providing meeting planning for JAD sessions and requirements elicitation, in a fast paced, agile environment.
  • While at HealthESystems, I developed and implemented an Incident Requirements Document and process providing streamlined management and controls for Incident and Defect Management within the Vertice (Workers Compensation) production systems. Implementation of the IRD, allowed HES Business Analysts, including myself, to effectively and concisely collect and document requirements, identify and document root cause, and provide impact analysis for the correction of Production Incidents and Defects.
  • Additionally, I generated multiple Incident Requirements Documents for reported production defects. Generated requirements provided communication and directed meetings for major on-going projects to implement State Reporting of Claims and Bills to the State of North Carolina, where we used Sprints to complete portions of the project under an Agile Project methodology.
  • Refactoring and redesign of the Legal / Compliance solution, which provided State Reporting of Claim and Bill information to the State of North Carolina. The legal / compliance requirements were obtained from HES business personnel, as well as, the IAIABC EDI guides and State provided documentation.
  • Enhancement project to provide for the legal / compliance need to report the National Provider ID, National Provider License Number and Provider Name, at the line level, to the State of California, Oregon, and Texas.
  • Provided support on Production Incidents and Defects, including, collection of and building Incident Requirements, identifying data Impact Analysis using SQL across multiple Data Bases.

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