Summary
Demonstrated management experience, analytical and technical skills, and effective organizational and interpersonal skills. Have creative facilitating abilities, demonstrated leadership and motivational skills.Possess over 11 years in Telecom Industry.
Professional Experience
Confidential, 04/12- Present
Sr.Project Manager/Quality Manager
Project’s Business Purpose: Responsible for ensuring all design and ordering of all cell sites via Microwave and Ethernet. Also responsible for working with construction vendors to make sure all work is completed on time and all photos are provided so that fiber can be order with service providers
Assist with Site Acquisition, Civil Works, Design, Installation, Implementation and Optimizationfor Atlanta market Responsible for providing internal teams construction, Integration team, IPBBC (testing) and tower crews with plans, scheduling, staffing for all upcoming sites Communicated the impact and described any workaround solutions need for the cell site Escalated concerns to management regarding construction and fiber installation Responsible for design and implement a backhaul network, based on microwave equipment Responsible for built out Ethernet to Cell, Fiber to cell, transport to cell (Microwave) Responsible for all testing of for Ethernet Handled all LEC escalations for missed due dates, damaged circuits and extended demarc Responsible for providing the construction vendors NTP and PO’s for all new site being built Responsible for making sure all construction correction was corrected before Ethernet fiber is installed Responsible for all upgrades are made regarding the CIR speed for the Ethernet circuit Responsible for all level 1 and 2 testing between Sprint and service providers are completed Responsible for all paths, power, ground and RBS cabinet are set and ready for implementation Responsible for making sure construction vendors have sufficient crews available to meet the dead line Responsible for providing status on crew volumes and ability to deliver again the schedule completeness Responsible for negotiating and settle all outstanding construction and fiber issues with construction vendors and service providers Responsible for logging and tracking construction crew completeness Confidential, 05/2010-4/2012
Confidential,Network Services/Support
Sr. Project Manager/Quality Manager
Project Manger for Confidential,
Project’s Business Purpose: Responsible for ensuring all design and ordering of all cell sites via T1s, Microwave and Ethernet. Responsible for ensuring all cell upgrades from T1s to Ethernet and T1s to Microwave over Ethernet. Swivel Chair Operator for entire state of Louisiana (DS-3, Microwave to Ethernet)
Responsibilities:
Assist with Site Acquisition, Civil Works, Design, Installation, Implementation and Optimizationfor both new site build and UMTS/IUB growth Responsible for providing internal teams Ericsson, Nsoro and Dynamic towers with plans, scheduling, staffing for all upcoming sites Communicated the impact and described any workaround solutions need for the cell site Escalated concerns to management Worked with other departments C&E (construction and equipment)PCO (switch) on step-by-step flow of all orders Responsible for design and implement a backhaul network, based on microwave equipment Responsible for built out Ethernet to Cell, Fiber to cell, transport to cell (DS-3, T1,T3 and Microwave) Responsible for all testing of for Ethernet, New Site Build, 1st to 5th carriers, microwave and OBIF Handled all LEC escalations for missed due dates, damaged circuits and extended demarc Informed WSC (wireless service center), Provisioning Department, PCO and C&E how circuits, microwave and Ethernet will be designed and turned up on network. Responsible for cell site backhaul to include design for AT&T 7.2 speed p program Responsible for updating and informing all field engineer cell site upgrades for the state of Louisiana Responsible for getting all moves, adds, changes and disconnects completed for both GSM and UMTS circuits Responsible for working all special projects for the state of Louisiana via Cow and Colts for events like Mardi Gras, Jazz Fest, Voodoo Fest (via T1s, Ethernet and Wifi) ITUP/IUB/IUC migration with managing Ethernet and LTE architectures and transport migration
Confidential, 2/09 – 04/2010
UAT Software Tester
Project’s Business Purpose: Completed and managed testing projects for installation and decommissioning for service orders such as Frame Relay PIP (Private IP), Local, Long Distance, Internet, Metro Private Lines, VoIP, Video Conferencing, Point-to-Points and Multi-Points Circuits and Customer Equipment ,Ethernet
Responsibilities:
Pilot testing as QA testers for new ordering systems for Verizon Business Responsible for updating , tacking and resolving test cases Found and reported significant defects in billing/ordering application once testing was complete Communicated the impact and described any workaround solutions Documented and validated resolution of identified defects Escalated concerns to management Worked with developers on step-by-step work flow of all orders Responsible for writing test steps for test cases Responsible for creating defects in QC (Quality Center) and updating and tracking status regarding defects Responsible for working with developers to ensure defects were completed and close in a timely manner Responsible for identifying and reporting ordering, provision and billing systems defects Responsible for testing and developing all beta orders Help develop methods and procedures for order flow and working with developers to ensure testing orders flows correct Developing test documentation to included: test requirements, test project plans, test schedules, test plans, and detailed test cases as defined by Verizon Business Participating in Go/No Go project decisions Confidential, 8/06 - 11/08
IT Billing Analyst - CSM/WLNP
Project’s Business Purpose: Process billing issues dealing with account activation, suspending, restoring, and cancellation and resuming of service. Updating and upgrading phone equipment, changing phone technology (GSM, TDMA, and UMTS), changing mobile numbers, ban-to-ban moves, wireless number porting and price plan changes adding/deleting features and socs. Process WLNP issues dealing with porting in and porting out numbers, removing number from number pool, update number inventory.
Responsibilities:
Activated accounts for reseller, tracphone, government and regular bans Ported out / in and activating numbers from carriers such as Verizon Wireless, T-Mobile, Sprint/Nextel and Metro PCS Cleared any credit denied errors to active service with AT&T Wireless Ran SQL scripts and UNIX scripts to update and maintain tables (mainly subscriber, CTN Inventory, port request tables and billing account tables) Assisted customer with OLAM (Online Account Maintenance) registration After hours on calls for WLNP via on call pager Researched and resolved billing issues for rollover minutes due to incorrect invoices and also resolved billing errors for incorrect mobile-to-mobile call ratings Researched and resolved billing tables errors for special projects Served as internal consultant to assist CARE, MPS, Switch, NBO, AR and WLNP by resolving trouble tickets/system defects in Telegence, Clarify, Remedy, UNIX and Oracle 8.6 TOAD Assisted with software defects/upgrade workarounds until developers could clear system errors Monitored, identified, reported and fixed customer-impacting issues Analyze, research, and identify customers affecting data integrity and system anomalies Responsible for follow up and resolution for issues being identified during conversion from CARE to TELEGENCE Responsible for maintaining production SLA’s Responsible for reviewing Telegence failures and identify root cause Assist network engineers with ordering and process circuits cell sites expansions Also create, dispatch and close tickets for CSM for vendors (Goodman, Ericcson ) and technicians Responsible for tracking and updating AT&T Cell site locations throughout Dallas Metroplex, ,Oklahoma and Arkansas markets Responsible for updating and tracking in Granite provisioning systems Responsible for providing vendors and managers with daily and weekly updates Education
Telecommunication/Business
Accounting/Telecommunication
PMP
Computer Skills
Microsoft Office(Word, Excel, Power Point, Outlook, Access and Project Manger), People Soft, Word Perfect(5.0,6.0 and 6.1) Visional, SQL queries, UNIX, Telegence, Clarify, Remedy, Netpro, Orderpro, COPS, Saville, Netcap, F&E, Mecca, TCOMS,COMS,VDDS OMS (Order Maintenance Systems), Quality Center, Granite, Access, Café, Site Handler, Drop Box,Siterra
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