SUMMARY:

• Confidential is an IT Professional who has become an accomplished Program/Senior Project Manager with multiple years of progressive success in program management.
• He has assisted leading edge organizations with project success; an expert in the use of project management disciplines and building solid project teams.
• He has extensive experience in the creation and management of budgets, as well as, the creation of scope, project Metrics, WBS, project plans, resources requirements, identification of risks and risk mitigation.
• Extending beyond program management Confidential has an innate ability to build strong relationships and is endowed with the ability to negotiate through tough situations to produce positive results.
• Confidential has led domestic and multi - national initiatives in both infrastructure design and deployment; data centers builds and moves; developed custom application and ecommerce; led mergers and managed data migrations and integrations with project values as high as $20M with teams as large as 450.
• His industry experience has encompassed: communications, data center outsourcing, Utilities, Confidential -commerce, healthcare, finance, insurance, construction, manufacturing; taxes and accounting.
• A results driven multi-tasking self-starter with strong work ethics; over 25 years in Telecom and Data Communications
• Experienced in international program management with offshore development teams, third party technical and develop teams, as well as, globally distributed technical support staff
• Multiple years of practice utilizing structured project management methodologies: ITIL, PMBOK, SDLC, Agile and knowledge of RUP for full project life cycles in both matrix and structured work environments
• Domestic and International projects performing Data Center builds, infrastructure builds, platform builds and system migrations for fortune 50 to 500 clients
• Project technologies deployed: IPT, VM, Blade, physical, Cloud, EXA Logic/Data and OVM86 using Unix, Linux and Windows operating systems and all major network equipment with project values from $50,000 to $20,000,000
• Database platforms implemented: SQL and Oracle in HA, DR and standalone server configurations.
• Close working relationship with technical staff and developers in the identification, mitigation and resolution of issues in infrastructure, network and applications
• Led the development and deployment of applications
• Skilled in the use of waterfall, AGILE and PMP for the management of projects and the documentation and budgets.
• Directed the discovery, requirements, scheduling, packaging and deployment for 1149 applications for 20,000 users at 1,100 sites
• Managed the full project life cycle for Legacy Preproduction Data Lab consolidations into Global Data Centers.
• Compliance requirements in most projects for PCI and or SOX
• A professional with innate people skills and an articulate negotiator
• Highly motivated team player with superior communication skills both oral and

CORE MANAGEMENT COMPETENCIES:

• Cost Control & Budgeting
• Staff Management
• Team Building
• Risk Management
• Change Management
• Planning & Execution
• Strategic Analysis
• Contract Negotiations
• Admin and organization skills
• Project Scheduling & Mapping
• Time & Resource Optimization
• Program and Project Management
• Client & Vendor Management
• Leadership & mentoring

TECHNICAL SKILLS:

Data Solutions Network Engineering Introduction to Data Processing Introduction to SQL Managing Human Assets Strategic Selling Power Base Selling Basic Electronics, Analog, & Digital Theories BayNetwork engineering 3COM engineering CISCO engineering Paradyne Octel Meridian 1 Engineering Nortel Wireless NEC NEAX 2400 Intercom PBX Engineering SYSTIMAX structured cabling Dense Wave - Division Multiplexing VoIP Cisco VoIP Northern IP Multi Media Subsystem (IMS) IP Telephony SIP/SDP/RTP SONET, FDDI IP Video Fiber frame relay ISDN T-1 ISP's DDS ATM DS3 M13 Muldem Packet switching Network Engineering Network Analysis Infrastructure Structured Cabling Enterprise and Global Networks PBX Local & International Carrier Telecom IP Telephony VoIP Confidential -Commerce SDLC HTML FileMaker Pro Access ISP PC's Help Desk Servers Data Centers Desktop Implementation and support SAN VPN Desktop Security MS Project Data Warehousing Network Security Firewalls Gateway Symantec Enterprise Application Implementations Application Upgrades FMP SQL Microsoft OS desktop and servers Linux Active Directory DHCP DNS

PROFESSIONAL EXPERIENCE:

Confidential

Senior Manager/Program Manager/Project Manager

Responsibilities:

• Project Manager for an assessment program to review the migration of a client from premise based platforms to O365 cloud.
• Worked with the client interface to establish all hands standup calls and establish sprints.
• Worked with the client interface to manage Vision one the creation of stories and Epics and tasks assignments for tracking all knowledge areas
• Scheduled chaired the internal daily stand up calls
• Worked with the Confidential team to ensure meeting requirements we give to the client to ensure the correct invites and preparation was accomplished prior to holding discovery meetings.
• Knowledge areas assessed
• Tenant (Exchange online messaging)
• Azure AD connect directory/ADFS
• Archiving (Mimecast/Encryption/DLP email)
• Teams
• SharePoint
• One Drive
• Windows, Office, Citrix
• OCM (Change Management, and Communications)
• Established working relationship with the Confidential teams and provided the support and removed obstacles that hindered their progress and raised concerns and issues to the stakeholders.
• Provided weekly reporting on project status, managed the weekly time reporting through MS Server, and reported status to the Confidential Executives and Senior Staff.
• Monitored the progress of the final report and assisted the team in obtaining knowledge covering any GAPS discovered.
• Final deliverables: High Level Design, Recommendations and Roadmap for a migration.
• Confidential objective: Win the business with an estimated $1 M dollar contract
• Built project IDEAs and submitted for SBU executive approval
• Attend project meetings for the Business Group if possible
• Reviewed all meeting notes (40 projects) and maintained high level summarized notes for reporting
• Reported bi-weekly to the SBU VP on all issues that needed resolution or potential assistance
• Provided guidance to the VP on next steps for any project issues requiring their intervention
• Attended acquisition and merger meetings
• Reviewed and summarized the circuit utilization reports for the business group; reporting issues back to the VP and to the network group manager for resolution

Project Manager

Confidential

Responsibilities:

• Created and managed charters, change request, risk logs and QDC logs for all assigned projects
• Managed all project phases, gates, standup meetings, schedules, costs, resources, circuits, cost centers and hardware orders
• Scheduled and chaired all meetings with the client, technical team and vendors
• Maintained and reported project risks and mitigation
• Assembled project teams consisting of business representative, security, engineering, field service technician and external vendors where required
• Led the requirements discovery
• Requested gate reviews and presented all pertinent information to the committee
• Requested hardware quotes from the engineers and submitted all orders to procurement
• Requested circuit quotes and submitted all quotes to provisioning for fulfillment
• Assembled requests for external vendors support for cabling and IPT setup and configurations
• Submitted all change requests
• Submitted requests for PO’s and managed external vendor invoices
• Tracked all tasks and processes for all support personnel
• Reviewed final Go Live details with team members
• Implemented go live schedules.
• Decommissioned old equipment and sites including requesting disconnects on all non-used circuits
• Project closure and artifact archive.
• Applications used:
• MS Project Server, MS Project, MS SharePoint, MS Office, Myriad ML, VISIO, SKYPE for Business, WEBEX, Remedy and Service Now

Project analyst

Confidential

Responsibilities:

• Brought on as an employee.
• First assignment was to provide analysis of processes being used for DC migrations. 6 months were spent on two different sites observing processes, project structure, tasks, reviewing costs and expenditures from historical data, as well as, monitoring all current ongoing activities.
• A detailed analysis was written up and given to senior management

Confidential

Project manager/Program Manager

Responsibilities:

• Designed project management tools using Excel to support the policies and processes of the Core Client and trained all PM’s in its functionality
• Established a solid reputation with the Core Client and Confidential project teams as the “GoTo” individual to resolve issues and assisted other PM’s learning the build processes with ongoing projects
• Met with the clients senior management and vendor management teams to provide updates on high profile projects that were critical to the clients core business model
• Performed requirements reviews with architects and the client project teams to manage project Scope
• Created Communications plans, schedules, change request, service requests, build tickets and set meeting schedules with Confidential support teams and the client project teams
• Engaged the appropriate teams in Triage Calls to identify root cause and remediate the problems.
• Chaired meetings with teams to identify risks, mitigate and remediate potential issues and maintain the RIAM documentation for projects
• Held meetings to develop detailed L3 plans to support the “Go Live” for mission critical system migrations
• Worked directly with the Confidential Service Delivery Managers and support staff to implement upgrades as required by the clients MSA
• Worked extensively with Oracle in the implementation and upgrades to their EXA Logic/Data platform
• Chaired meetings with support teams, architects and the clients to provide designs in network and infrastructure to address scope changes or improper designs due to lack of understanding of the clients’ requirements (the latter was primarily in regard to transitions projects)
• Worked with the network, development and server build teams to create the Firewall rules and load balancing for all projects
• Held daily meetings with the offshore development teams to ensure infrastructure designs appropriately supported security and access to the applications; when necessary involved network security to ensure compliance
• Provided to the client and PMO with weekly status reports, monthly billing, governance reports and in some instance daily updates during critical implementations
• Worked extensively with Confidential ’s WebLogic team to accommodate applications configurations, LDAP, as well as, setting up Apache Servers to address security policies for the clients access to specific ports through and external VPN
• Moved all completed builds for servers and network to the production support teams
• Managed the decommission of servers when system migrations were implemented and were live
• Systems used to support the ongoing work were CA Service Desk, CA Clarity, Clients system Remedy, and the build ticket system iTracker (home grown by Confidential )
• Standard server builds included hardware order or VM’s, network, build sheets, security, users or AD accounts, monitoring, DNS, firewall rules, tools, and registration in the CMDB

Confidential

Project manager

Responsibilities:

• Developed a plan for the project
• Provided weekly status updated to management on the progress
• Worked tirelessly with management to learn the corporate hierarchy and systems ownership
• Requested server reports from all management platforms:
• Server name
• IP
• Data Center deployed in
• OS and versions
• Application (if known)
• System owner
• Current status
• Requested the long term operational development plans for system expansions, upgrades, as well as, network designs
• Developed Excel workbooks to run comparison of all data from all platforms
• Scheduled meetings with appropriate staff members to develop an understanding of data provided
• Documented the findings of the analysis and provided it to management
• Wrote a recommendation for changes to long term planning that incorporated the synchronizing of all management platforms using a single platform as their master CMDB
• Developed a draft example of a scheduler for the Windows OS patching that interfaced to a flat file exported to Excel
• Made a final recommendation on how to in corporate a scheduler into their existing CMDB

Confidential

Project manager

Responsibilities:

• Learned and adhered to the JnJ IQOQ processes
• Developed relationships with JnJ’s Verizon Business Partner
• Performed discovery to determine applications on servers and applicaution owners
• Created Communications plans, schedules, documents and identified recipients; performed distribution of the documents according to the schedule
• Engaged the appropriate teams to perform discovery of technical configurations; led meetings with the technical teams to identify risks, mitigation and remediation.
• Worked directly with the appropriate BU's to negotiate outage and maintenance windows
• Performed discovery for all application and owners and communicated the schedules and potential impact to services and/or applications impacted
• Developed weekly reports and provided weekly status to management
• Led the conversions through conference bridge, email and IM and maintained status updates to all identified parties
• Reported financials to the program manager and managed the project budget
• Produced detailed documentation for the program manager identifying all aspects of the project that could not be accomplished in calendar year 2012; identified the remediation that would be required to complete the switch upgrades and sequence of remediation that must be accomplished to fund for 2013

Confidential

Senior / Project manager

Responsibilities:

• Followed the SDLC documentation processes and utilized the Confidential & Confidential ’s document archiving systems.
• Led the discovery for applications that required migration.
• Developed the processes that the project would follow in the engineering of new infrastructure; loading, configurations and testing of applications and the migration of users to the new environments.
• Adhere to SOX compliance
• Developed project budgets, resource requirements, and schedules; acquired resources and assigned tasks and monitored the daily progress
• Created presentation and dashboards used to present status updates with the project stakeholders weekly.
• Created status reports and archived documents
• Worked directly with the project architect in the design and client approval of new infrastructure following the Confidential & Confidential GDC standards moving as much infrastructure to the VM and consolidated SQL environments support 2003/2005 SQL and upgrading specific applications to 2008.
• Communicated with GDC operations requesting expansion of existing resources to accommodate the project requirements
• Identified project risks reporting to the PMO and stakeholders the mitigation and contingencies.
• Created complex schedules for multiple threads of implementations to take place simultaneously

Confidential

Project manager

Responsibilities:

• Followed the Confidential & Confidential PDLC processes which are based upon a modified SDLC
• Coordinated the team’s efforts in determining infrastructure requirements for domains, desktop, routing, DNS, IP, and servers. Partnered with the vendors management team, systems group and data group to determine risks, requirements, hardware configurations and managed the procurement of all materials and hardware
• Adhere to SOX compliance submitting any changes for SOX committee review and approval
• Monitored daily progress and directed the staff to meet project commitments
• Developed project budget, schedules, processes, metrics, dashboards and managed all PDLC documentation
• Utilized Quality Center and the processes to ensure the design and testing met corporate standards.
• Developed project budgets, monitored labor and expenses against actual; forecasted and provided weekly and monthly reports on capitalized or O&M expenditures.
• Monitored all aspects of the project and identified risks and developed mitigation to reduce or eliminate the risks
• Developed project financials and resource forecasts and maintained RPM (SAP) forecasting.
• Wrote project proposals, business requirements, and functional requirements; followed the Production Acceptance process prior to the implementation of any new platform

Confidential

Senior Project manager

Responsibilities:

• Involved in decision process in application selections and knowledge participant for systems
• Over sight in determining infrastructure requirements for domains, desktop images, routing, DNS, IP, and servers. Partnered with the conversion engineers, systems group and data group to determine incompatibilities between system domain and desktop images to determine appropriate actions to ensure proper testing environments were created and applications deployment were scheduled and all requirements fulfilled.
• Monitored daily progress and directed the staff to meet project commitments
• Developed project budget, processes, metrics and dashboards and managed all SDLC documentation
• Spun the testing lab’s off as a separate project with its own budget of $2.5M budget supporting SIT, BAT, PAT and EIT and hired a PM to take on full accountability
• Designed and managed the development of a custom application that were used to monitor the packaging status, deployment and generate report
• Developed project budgets, monitored labor and expenses against actual and provided weekly and monthly reports on progress and capitalized expenditures to PMO
• Nurtured strong relationships with teams members and management to optimize all available resources
• Established an help desk (ITIL incident management) to support the four week implementation and trouble resolution for 17,976 users for 500 applications on the desktop throughout the eastern seaboard
• Implored Change Management to gain acceptance for the major changes in the business processes and technology.
• Interviewed and hired all team members
• Developed project financial and resource forecasts for the Core Integration Committee
• Work with the SOX and PCI compliance teams to ensure any changes are within the guidelines
• Constantly re-evaluated the project processes and modified processes as necessary keep all at optimum
• Negotiated contracts with EDS and collaborated with corporate attorneys in producing and executing contracts and managed the contract for off shore support

Confidential

Program Manager/Senior Project manager

Responsibilities:

• This project was a 10,000 hour project valued at approximately $5M with over 100 people working migration and collocation
• Set the pace and tone of the project on day 1
• Oversaw data migration and transformation from various platforms to a single platform
• Set meeting schedules with all groups with weekly crosstower meetings and weekly status reviews
• Established preliminary phases of implementation schedule and gained support on dates from team members
• Dealt directly with the vendors and negotiated contracts and contract changes
• Developed projected budgets and monitored labor and expenses against actual and provided weekly and monthly reports on progress and capitalized expenditures to PMO and VP of IT
• Developed strong relationships and utilized the strengths of team members to tear
• Established war room with help desk utilizing ITIL principals and best practices for support of major cutovers
• Held weekly meetings and participated in all levels of planning with ISeries Team, Data Warehouse Team, Desktop Support Group, Data Base (SQL, VB, Perl and Windows) Team, Confidential -Commerce Team, Applications Development Team, Warehouse Management Team
• Monitored every aspect of the project and identified risks and developed mitigation to reduce or eliminate the risks
• Met with finance for ongoing project audits
• Worked with the new data center security officer to obtain security clearances for all personnel requiring access
• Developed tools to assist in time reporting as Confidential has no centralized time system
• Chaired lessons learned meetings after each phase to ensure any encountered anomalies were not encountered in future phases
• Negotiated with executives and team leaders for resources when in conflict with other projects
• Worked with each of the PM’s or team leaders to ensure the deployment plans contained the details for both implementation and testing by both IT and Business owners
• Maintained time schedules and monitored progress of all teams keeping all on schedule or working backup plans so to keep the single window of opportunity in line with the migration

Confidential

Program Manager /Senior Project manager

Responsibilities:

• Assumed secondary role as lead for the 7th tower to personally orchestrate the strategy of data migration and the QA of software. This included the comparison of data in the original system to the new database and transformed data. Also, continuous validation of the transformation applications ability to produce flawless output. This eventually included bringing on a new director with in depth experience in the QA of software and processes
• Oversight of the 7 towers (MMS Conversion) schedules, strategies, forms, created processes, created and submitted budgets for executive approval, monitored progress status and the budgets of 7 towers, enforced policies and procedures, set objectives, negotiated with stakeholders on acceptable timeframes, addressed concerns and issues with senior executives
• Implored the PMBOK disciplines and formalized processes to improve SDLC and AGILE methodologies
• Adhere to SOX and PCI guidelines and worked with the appropriate committees to ensure compliance.
• Conducted JAD sessions between Omaha and Connecticut teams
• Managed the processes, development, transformation of 15M records from legacy AS400’s and migration and normalization to SQL
• Created new multi-layer schedules to accommodate 80 product lines and 35 known functionalities that required developing and/or data migration to the new environment and working with WEB applications for order capture
• Personally participated in the clearing of code anomalies and network issues to ensure practices were adhered to
• Held weekly Cross tower meetings to raise awareness of progress and to bring known issues to the forefront to gain cross tower support and approval
• Identified weak players and non-performers and executed corrective measures
• Hand-in-hand cooperation with Network Operations and DB’s to accelerate promotions and get first hand reports on network and systems status and required expansions
• Requested new project budgets and adjustments for approved projects to re-evaluate the overall status and continuously demanded daily time reporting for up to the moment accounting
• Enforced adherence to PCI and SOX regulations
• Supported team work through off-site team building and recognizing outstanding performances