SUMMARY:

• Proven track record of over 18 years in taking ownership and successfully delivering results in a fast - paced, dynamic environment. Diverse & refined combination of experience as Project Management and a Lead Strategy Business & Systems Analyst in the field of Information Technology delivering multi-platform systems on a large-scale; servicing multi-billion dollar clients majorly in Banking, Financial, Insurance & Mobile technology industry
• Diligent Project Manager offering a proven record of success; pay attention to detail; lead all phases of diverse SDLC technology projects; hold industry standards credentials with hands on experience in Data Cyber Security Standards (DSS) & Payment Card Industry (PCI), Finance, Mobile Wallet technology & Credit Cards, ETL Business intelligence, Property & Casualty Insurance (Flood Claims) & Policy Administration System - PAS
• Business strategist; plan and Manage all project phases, including initiation, planning, execution, monitoring, control and closure of multimillion-dollar high complexity and highly visible projects ($18-$23 million) aligning business goals with technology solutions to drive process improvements. Passion for creating innovative solutions for customers
• Excellent communicator, a quick learner & teamwork attitude; leverage technical, business and financial acumen of strong written and verbal communication with client executives, act as a liaison between Business and technology teams. Establish trusted partnerships with product teams to accelerate business value by providing niche IT solutions. Always display attitude of eagerness to learn new technology and business domain; strong ability to quickly to new technology and dig deep in new functional areas. Intellectual horsepower and creativity. Excellent listener, leader and focus on client service. Tailor processes to meet the needs of individual projects. Teamwork and willingness to roll up sleeves to get the job done. Strong bias for action and a "get it done" attitude
• Expertise and demonstrated knowledge; in project lifecycle from analysis of front-end controls or governance through project costs and schedule assessments, to back end disputes resolution
• Led team’s end-end across the technical, financial and business disciplines; focused teams on business scope /objectives and track progress to ensure project milestones are completed on time and on agreed budget
• Create and produce high quality deliverables; Project Task Plan /Schedule, Milestones, Work Breakdown Structure (WBS), Gantt Charts, Project Charter, Resource Plan, Communication Plan, Risk-Actions-Issues-Decision (RAID) log, Weekly Status Reports, Change Management Plan, Communication Plan, Resource Management Plan Create scheduled and on-demand status reports and updates using PPM tool Planview
• Develop and manage end-end Program /Project budgets and Financials; Using Project Portfolio Management (PPM) tools such as Planview, Clarity; create program/project Financials showing Total Cash, CapEX, OpEx forecast, allocating different expense types such as professional services, equipment’s, hardware, software, software maintenance, sustainable costs. Constantly monitor the forecasts, YTD spend, ETC & EAC. Create cost /benefit analysis using Earn Value Management (EVM) concepts including Return on Investments (ROI). Create detailed Earn Value Management (EVM) customer facing metrics reports; CPI, SV, CV EAC, ETC, PV, EV, Burn-down & Burn-up charts
• Planning, developing and managing FTE /Contractors /Third Party Vendors; Direct day-to-day activities of projects and staff in a matrixed organization; manage multiple work streams and internal project teams across multiple BU's. Lead and manage teams and stakeholders in various time zones US, EMEA, Australia and Canada. Lead the definition, design and roll out of a new program and key new features. Closely monitor that milestones are successfully met through oversight of project vehicles and coordination of resources. Expert resource management skills.
• Strong leadership skills; excellent problem-solving skills and team work attitude. Excellent people management skills. Work collaboratively with other departments impacting the project. Lead communication with stakeholders and team members through completion of the project. Assess, manage, resolve and escalate risks and issues when necessary. Act as the SME to a product/tech team for the program. Mentor aspiring PM’s and BA’s
• Conduct Risk management activities; identifying risks; assess risks along with the project team, prioritize risks and Mitigate risk through root cause analysis, issue management & monitor risks regularly for zero impacts on project delivery
• Creating and conducting in-depth data analysis; create & design data and reports, publish dashboards, conduct in-depth data analysis on what the data, why that data, data utilization purpose, data audience, how the data will be used
• Lead Executive steering committee calls; with Program Sponsors, Global Operations Leadership, on risk resolution, take appropriate action to address challenges to contribute towards successful project delivery. Finalize go /no go decision and next steps. Provide regular updates to key stakeholders by publishing weekly project status report
• Complex schedule & financial analytics; conduct critical path, impact, feasibility & Gap analysis. Identify program goals and strategic initiatives 1-3 years out. Expert experience in working on confidential high-tech programs and/or products
• Record and manage escalations and Project Change Requests; assess the impact of changing business conditions on programs and pivot as needed to address emerging needs. Effectively manage Project Change Requests (PCR).
• Expertise in Waterfall and Agile /SCRUM SDLC methodology; depending upon the project specifics and client goals. Carrying CSM® credentials and as an agile expert; proactively take ownership in, Conducting backlog grooming sessions with PO’s, Create Product Backlog with PO’s, Conduct Sprint Planning, Create Sprint Backlog, Conduct Daily Stand-ups, Weekly Check-ins, Conduct Sprint Review/Demo, Monitor Burn-u and Burn Down charts, Conduct Sprint Retrospective. Complete multiple ship cycles (sprints/iterations) on a large scale product
• Lead and effectively drive cross-functional product teams; influence technical and operations product teams directly or indirectly that do not report into the role under my hierarchy. Drive the execution of program plans across cross functional product teams. Build and maintain strong relationships with cross-functional product teams across the organization. Demonstrate flexibility in applying different approach when there is unclear project scope. Expert skills in influencing multiple product teams with conflicting priorities and /or resourcing priorities to work towards the delivery
• Swift flexibility in performing multiple roles as PM & Lead BA; as a BA conduct requirements gathering with stakeholders in Joint Application Design (JAD) sessions, interviews, elicit meetings & project teams
• As a Lead BA creating project deliverables; Business Requirements Document (BRD), Software requirements Specifications (SRS), Use Cases, Use Case diagrams (UCD) using UML, Data Flow Diagrams, Business Process Flow Diagrams, Activity and Sequence Diagrams using MS Visio. Acquiring requirements approvals. Create wireframes, clickable prototypes to depict functional and system flow
• Proactively create and conduct SIT and UAT Testing; oversee and perform all Quality Assurance (QA) techniques and procedures, create test scripts, test plan and test cases, execute Functional Testing (FT), System Integrated Testing (SIT), and Regression Test (RT). Record defects using JIRA. Create Daily Status Reports (DSR) to showing risks, constraints, dependencies & remaining effort. Write SQL queries using SQL Management Studio 2014
• Effectively facilitate User Acceptance Testing (UAT); co-ordinate with business stakeholders /product owners, facilitate and manage UAT defect tracking, defect fixes, re-test and UAT acceptance /approval

TECHNICAL SKILLS & TOOLS USED:

Business Intelligence /Modeling: Power BI Desktop, MS Visio, Provision, Unified Modelling Language (UML)

Collaboration: SharePoint 2010, Team Foundation Server (TFS), JIRA, Confluence, Rally

Property & Casualty (Comm. Lines): Loss Control, Quick quote /Quote, Policy Administration System, Claims Mgmt. Sys.

Project Portfolio Management-PPM: Project Financial Management (PFM), Planview, CA Clarity, MS Project Prof. 2013

User Experience /Prototyping: OmniGraffle (Mac), MS Visio (Win), Provision (Win)

Testing /Database: HP Quality Center, Toad, MS SQL Server Management Studio 2014

Web Technologies: HTML (Basic)

Requirement Management: Rational Rose, Requisite Pro, Borland CalibreRM

PROFESSIONAL EXPERIENCE:

Confidential, Tempe, AZ

Senior Technical IT Project Manager

Responsibilities:

• Conduct and manage end-end Program Management Portfolio consist of 5 multi- million ($6 -$8 million each) projects
• Conduct and manage Project kick-offs, end-end project financials, perform project health checks & send weekly reports
• Create and /or manage project SDLC and PMLC artifacts and conduct EPMO phase stage gates approval process
• Manage team of 15-17 project direct reports. BA’s, DA’s, BI-Developers., QA’s, cross-functional teams & business teams
• Manage Project escalations, conflict resolution, vendor management, risk management, stakeholder management
• Mentor & train PM’s including providing knowledge on EPMO standards and project end-end financials
• Expert use of tools; Clarity PPM tool, MS Project, JIRA, Confluence, EVM, MS Office, MSSQL, Visio, SharePoint, AXIOM

Confidential, Phoenix, AZ

Senior Technical IT Project Manager

Responsibilities:

• Conduct and manage end-end Program Management Portfolio consist of 3 high budget ($8 -$10 million each) projects
• Conduct Project kick-offs, manage end-end project financials, perform project health checks & send report out weekly
• Conduct multiple SDLC’s; Waterfall and Agile/SCRUM for different projects in portfolio
• Create all project artifacts, conduct EPMO stage gate processes, approvals fulfilling internal & SOX compliance needs
• Manage team of 15-17 direct reports. BA’s, architects, developers, testers, cross-functional teams, business stakeholders
• Manage Project escalations, conflict resolution, vendor management, risk management, stakeholder management
• Mentor & train PM’s including providing knowledge on EPMO standards
• Expert in Planview, CA Clarity, MS Project, Atlassian suit, CA Rally, EVM, MS Office, MSSQL, Visio, Burn-up/down chart

Confidential, Phoenix, AZ

Senior Consultant (Senior IT Project Manager)

Responsibilities:

• Conduct and managed end-end Program Management Portfolio consist of 2 complex high value ($5 -$7 million) projects
• Conduct Project kick-offs, manage end-end project financials, perform project health checks & send report out bi-weekly
• Conduct Waterfall SDLC for both the projects in portfolio
• Create project artifacts, monitor & acquire approvals for all phases fulfilling SOX compliance needs
• Manage team of 13-15 direct reports. BA’s, developers, testers, cross-functional teams, external clients & business teams
• Manage Project escalations, conflict resolution, vendor management, risk management, stakeholder management
• Expert in using Planview, MS Project, Atlassian suite, EVM, PFM, MS Office, MSSQL, Visio, Advantage, infoAdvantage

Confidential, Phoenix, AZ

Senior IT Project Manager (PMO)

Responsibilities:

• Conduct and managed end-end Program Management Portfolio consist of 3 wallet providers, Apple Pay ($7-$10 million), Android Pay ($5 - $7 million) & Samsung Pay ($4 -$6 million) projects
• Conduct Project kick-offs, manage end-end project financials, perform project health checks & send report out bi-weekly
• Conduct multiple SDLC’s; Waterfall for Samsung team and Agile/SCRUM for Apple & Android teams
• Create project artifacts, monitor & acquire approvals for all phases fulfilling SOX compliance needs
• Manage each team of 12-14 direct reports. BA’s, developers, testers, cross-functional teams, Product Owners
• Manage Project escalations, conflict resolution, vendor management, risk management, stakeholder management
• Mentor & train PM’s including providing knowledge on PMO and EPMO standards
• Expert in using CA Clarity, MS Project, Atlassian, EVM, MS Office, MSSQL, Visio, CA Rally, TFS, OmniGraffle, Provision

Confidential, Richmond, VA

Lead Business Systems Analyst /IT Project Manager

Responsibilities:

• Conduct requirements gathering sessions via workshop, personal interview, group discussion
• Create use cases, process flow diagrams, BRD, SSRS, FRS, Non-functional Specs, Questionnaire, Traceability Matrix
• Create test plans and test case, test scripts. Performed testing, regression testing. Facilitate UAT testing
• Conduct and managed Project Management with the project budget of $2 million
• Conduct Project kick-offs, manage project financials, perform project health checks & send report out bi-weekly
• Conduct project in Agile/SCRUM SDLC. Conduct all SCRUM ceremonies
• Create project management artifacts & approvals. Create & conduct Change Management Plan & activities
• Manage each team of 3-6 resources consisting of BA’s, developers, testers, cross-functional teams, Product Owners
• Manage Project escalations, conflict resolution, vendor management, risk management, stakeholder management
• Mentor & train BA’s including providing knowledge on PMO standards
• Expert in using Atlassian, MS Office, MSSQL, Visio, CalibreRM, Prototyping, Wireframes, UML, CA Clarity, MS Project

Confidential, Phoenix, AZ

Senior Business Systems Analyst /IT Project Manager

Responsibilities:

• Conduct requirements gathering sessions via workshop, personal interview, group discussion
• Create use cases, process flow diagrams, BRD, SSRS, FRS, Non-functional Specs, Questionnaire, Traceability Matrix
• Create test plans and test case, test scripts. Performed testing, regression testing. Facilitate UAT testing
• Conduct and managed Project Management with the project budget of $2 million
• Conduct Project kick-offs, manage project financials, perform project health checks & send report out bi-weekly
• Conduct multiple SDLC’s; Waterfall. Conduct all SDLC phases and along with approvals to track change controls
• Create project management artifacts. Create Change Management Plan. Conduct change management activities
• Manage each team of 3-6 resources consisting of BA, developers, testers, cross-functional teams, business stakeholders
• Manage Project escalations, conflict resolution, vendor management, risk management, stakeholder management
• Mentor & train BA’s including providing knowledge on PMO standards
• Expert use of Atlassian, MS Office, MSSQL, Visio, CalibreRM, Prototyping, Wireframes, UML, CA Clarity, MS Project

Confidential, Overland Park, KS

Senior Business Analyst

Responsibilities:

• Conduct requirements gathering sessions via workshop, personal interview, group discussion
• Create use cases, process flow diagrams, BRD, SSRS, FRS, Non-functional Specs, Questionnaire, Traceability Matrix
• Create Wire Frames and prototypes depicting user, data, functional flows. Create system flow charts
• Create Test scripts, test cases, Test plans and execute the SIT & regression testing phase
• Analyzed and created new and improved financial forecasting, budgeting and modeling platforms
• Facilitate UAT and assist business stakeholders to provide UAT sign-off. Assist PM in deployment activities
• Expert use of UML, Micro strategy, MS Visio, MS Office, AMDOCS SCM, Rational Rose, Req.Pro, MSSQL, Atlassian