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Project Manager Resume

PROFESSIONAL PROFILE:

  • International and domestic experience in project management, business and technical requirements development and management, technical team management, solution architecture, quality assurance, delivery, testing, budget and resource management, contract analysis and management, and training.
  • Projects included conversion of major billing system platforms, delivery of a major telecom OSS Network Operations Center (NOC), Confidential platforms, multiple installations of Service Delivery Platforms (SDP), security systems, Exchange migration, and inventory systems.
  • Also experienced in customer interface at all management and technical levels and proposal preparation and presentation. Technical experience in telecom OSS/BSS, SDP, data center design, Exchange, Microsoft Office, and consultant to a major telecom provider.

STRENGTHS:

  • Project Management
  • BSS Conversion
  • System Implementation
  • Requirements Management
  • Solution Architecture
  • Product Presentation & Delivery
  • Service Delivery & Management
  • Software Quality & Testing
  • Available for 100% travel

PROJECT SKILLS:

  • Agile development
  • Pre - Sales Support
  • RFP & Proposal Preparation
  • Contract Management
  • Product Documentation & Training Delivery
  • Vendor & Technical Team Management
  • Risk Management
  • Defect Tracking
  • Customer Relations
  • Budget Management

TECHNICAL SKILLS:

  • Telecom OSS & BSS systems
  • Confidential platforms
  • Microsoft Office deployment
  • MS Office, Project, SharePoint & Visio

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

  • Manage and track Integrated Project Plan
  • Perform daily review and update of Integrated Project Plan with technical team
  • Manage 15 project workstreams for centralized planning
  • Maintain project SharePoint site for team collaboration, document management, RAID item log, and dashboard reports
  • Manage daily director-, manager-, and team-level meetings
  • Communicate project status and escalate issues to senior-level management
  • Assist with managing mock conversion testing events
  • Maintain Short Interval Schedule project plan to track minute-by-minute tasks to be used during Production Subscriber Conversions
  • Maintain project SOW and monthly billable deliverables

Confidential

Project Manager

Responsibilities:

  • Technical requirements development
  • Managing design development, presentation, and approval
  • Project resource and budget management of 50+ resources
  • Managed and coordinated project plan with customer
  • Customer interaction, dispute resolution, and communication
  • Manage solution delivery, testing, and acceptance
  • Member of PMO team managing subscriber conversion project
  • Utilized Agile Software Management and Rally for planning and managing development and delivery
  • Geographic areas: US and Europe

Confidential

Project Manager

Responsibilities:

  • Responsible for multiple projects to include upgrade of 11,000 state-wide employees to Office 2010, Windows 7 upgrade, 2000-user eFax system, and SharePoint migration
  • Manage IT delivery teams and coordinate training delivery and resources
  • Coordinate training delivery and resources
  • Manage testing of all non-Office applications on Office 2010 testing platforms
  • Manage identification and resolution of issues
  • Finalized design and acceptance for delivery of IT security system
  • Managed solution design and HP and partner product team
  • Managed final execution and delivery of a major Exchange migration project across Asia-Pacific region
  • Organized project requirements, schedule, and resources

Confidential

Solution Architect

Responsibilities:

  • Supported pre-sales functions providing product and proposal presentation and demonstration in response to RFP
  • Provided solution consulting on SDP and OSS upgrades
  • Worked independently and with solution architect teams on requirements analysis, vendor/partner communication, solution functionality, and preparation and presentation of proposals
  • Performed product installation and training of SDP solutions
  • Implementation, administration, and demonstration of HP Quality
  • Management testing tools: QTP, and QC, and Service Test
  • Customer experience with major international telecom carriers and finance companies: Sprint, Bell Canada, Telus, AT&T, Confidential, Verizon, Telefonica, Telstra, Rogers, Swisscom, & BT
  • Geographic areas: US, Canada, Mexico, Europe, Egypt, India, Singapore, and Australia

Confidential

Technical Project Manager/Solution Architect

Responsibilities:

  • Managed technical delivery team for installation of a multi-million dollar Telecom Egypt Operational Support System (OSS) Network Operations Center (NOC)
  • Responsible for installation and testing of hardware and software to insure delivered solution met technical and contractual requirements
  • Trained and experienced in operation and systems management of major software components including HP OpenView, Trouble Ticketing, Metrica Network Performance Reporting, and inventory management system
  • Solely designed and developed requirements and testing database using Microsoft Access and Visual Basic for managing 5000+ project requirements and tests to track and report requirements against system tests.
  • Managed testing team in the preparation of test plans, test procedures, inventory, and requirements matrix to document contract compliance
  • Managed software teams in discrepancy correction and system changes
  • Coordinated with Telecom Egypt and their technical consultant, Confidential, during complete project cycle
  • Project Management duties included resource allocation, scheduling, and tracking; full understanding of contract requirements; change order preparation; correspondence management; and customer interface to include providing tours and demonstrations of the NOC to visiting dignitaries and potential customers
  • Recognized by senior HP and customer management for quality of both proposal and presentation delivery

Confidential

Software Engineer

Responsibilities:

  • Supported the Egyptian National Training Center ground based military training system comprised of Confidential servers and workstations running C and ADA software and Oracle
  • Maintained systems to receive GPS and troop position data transmitted to control center and process with GPS differential corrections to monitor troop and equipment positions and event data to display active troop combat status as overlays on two-dimensional graphical maps
  • Designed and coded scripts and programs to monitor field equipment status and detect equipment problems
  • Held Egyptian military security clearance and gained experience with U.S. Foreign Military Sales projects

Confidential

NOC Project Supervisor

Responsibilities:

  • As consultant to the customer, supervised the design, installation, testing, and integration of the Telecom Egypt NOC, a USAID funded project
  • Reviewed and evaluated bidder technical proposals, verified contract compliance of proposals and detected and documented non-compliance, and compiled pricing information of proposed solution
  • Participated in design review of contract solution to insure contract compliance and recommend configuration changes to utilize latest available technologies
  • Coordinated NOC building construction and site preparation to insure timely start of NOC hardware installation
  • Tracked and adjusted project milestones during progression to minimize impact
  • Accomplishments and contributions included:
  • Participation in specification development, technical review, systems design, and implementation of the NOC
  • Managed engineering teams in performing project tasks
  • Designed and developed database and user interface to track contract item pricing

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