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Sr. Project Manager/consultant Resume

SUMMARY:

  • Focused professional, consistently driving big picture & tactical details forward.
  • Proactive, pragmatic, data - driven risk identification, analysis, escalation, mitigation, & resolution (systems, process, & functional). Disciplined analytical ability, leveraging Six Sigma tools.
  • Strong, collaborative team management & communication style. Competencies include:
  • Scope/Time/Budget/Resource Management
  • End-to-end SDLC management, regardless of system maturity.
  • Adept at creating & managing all project artifacts and portfolio
  • Lean/Six Sigma/Agile/Data-driven process improvements & reengineering
  • Extensive experience with workflow & data modeling, data migration, & cross-platform integration projects.
  • Strong mentoring & of business analysts, test teams, end users, & others as necessary.
  • PMO implementation

TECHNOLOGIES:

Tools: Jira/Confluence, TFS, ClearCase, ClearQuest, Quality Center, Manual Tester; SharePoint, eRoom, Microsoft Office suite; Visio, Project, Primavera, ODBC-xls; Publisher, Acrobat Distiller & Exchange suite; QuickBooks Pro (Manufacturing & Retail edition), Requisite Pro

Methodologies & Frameworks: Agile, Waterfall, RUP, Lean Six Sigma, SEI/CMM, Confidential (Org Change Mgt)

Technologies: Web (.Net, SQL/ETL, AJAX, ASP, CSS, HTML), mobile (iOS/Android/Medical devices), Desktop (WinClient (MSI/setup. exe, IIS); Content Management (WordPress; Zenfolio; WebSphere, Accelerator/CMC, Endeca; Proprietary; XML related to AB-testing with Contact Management systems (emails /data warehouse integration); Extensive APIs & middleware experience (Iona, BEA, etc).

Applications: Event Management System (web app w/ 60+ language localizations); B2B & B2C ecommerce & content management systems; ecommerce payment options integrations (BillMeLater, PayPal, & integration with external (but invisible to consumer) cart/check-out fulfillment partner (Zazzle); ecommerce with multiple currency implementation/off-shore platform; Telephony Order Management system.

EXPERIENCE:

Confidential

Sr. Project Manager/consultant

Responsibilities:

  • Manage $2M project with multiple work streams’ (18 active sub-projects) project plans, schedules, and inter-dependencies for new publishing platform for Confidential products (i.e., policy-related research reports and derivative products) and workflows.
  • Includes configurations and customization of and integrations between Workfront (a workflow-driven project management system), AEM-DAM (a digital asset management system), Confidential (a content management system), data migration from old to new platforms, and several other APIs. Prior to production cut-over, all functionality leverages 4-6 week pilots to confirm viability of customized and configured functionality, migrated data integrity, integrations, and materials.
  • Confidential surveys, included with all roll-outs communications.

Confidential

Sr. Manager/consultant

Responsibilities:

  • Led knowledge transfer of Legal Operations’ matters management system from existing support staff in several Confidential businesses to newly formed corporate team, creating SOPs where none existed.
  • Identified data integrity and compliance risks and mitigation options, established Change Control Board, and newly formed team.
  • Led effort across Marketing and IT orgs to establish a company-wide PMO, identify & standardize role-based workflows in workflow management tool (Asana).
  • Trained staff company-wide on the new tool. Created and implemented other process efficiency tools as needed

Confidential

PROJECT MANAGER

Responsibilities:

  • Managed e-commerce UI migration for Annual Passes’ ecommerce platform.
  • Improved existing processes, tools, & provided methodology analysis & improvement recommendations to executives.

Confidential

PROJECT MANAGER

Responsibilities:

  • Managed process improvement implementation for digital marketing organization, defining roles, processes, tools usage, and on-going process metrics where there were none.
  • Documented, trained org staff and completed pilot for new processes and metrics with Lean process improvements and Agile methodology.
  • Created and managed project plans, status reports, issues/risks logs, and project artifacts (process workflows, regular milestone reporting, executive presentations, and materials).
  • Created formal roles, responsibilities, and metrics-driven job descriptions for 20+ roles.
  • Achieved effective solutions to project issues and risks by fostering collaboration among the various application teams by facilitating discussions, communicating decisions and action plans, and providing project management support to impacted teams as they execute these plans.
  • Ensured alignment among all levels of Digital Marketing teams, Creative team, Development and QA teams by providing technical information and leadership during joint discussions.
  • Created templates used for SDLC projects (45 templates) and Lean/6 Sigma Engagements (20 templates).
  • Leveraged standard MS-Office w/ Visio, MS-Project, Jira/Confluence, & Box.

Confidential

PROJECT MANAGER

Responsibilities:

  • Configured/Managed mobile test cycles & teams, recruiting & assigning testers from around the globe for multi-lingual desktop, web, and mobile apps.
  • Provided Test Cycle executive summaries to clients and internal executives.
  • Identified & documented process improvements needed to scale new employee on-boarding process needed to meet growth projections.

Confidential

PROJECT MANAGER

Responsibilities:

  • Managed SDLC implementation of major upgrade to a web application (60+languages) & 2 mobile apps (iPad, 2 languages).
  • Managed cross-matrixed teams, stakeholders & end users included onshore & offshore business analysts, developers, QA testers/engineers across 20 time zones.
  • Strong management, sponsors, & stakeholder communications related to progress, issues/risks, & implementation support processes & related artifacts.
  • Data mapping of global regions’ data calculation definitions against corporate definitions to implement consistent performance data.
  • Strong root-cause analysis, escalation, & resolution of project risks I anticipated impacting schedule, budget, & resources.
  • Strong mentoring of business analysts & test team for end-to-end testing of unfamiliar applications.
  • Created requirements & RUP-based docs, Agile user stories, etc.
  • Mentored & trained team on Agile processes, tools, & artifacts;Ran project and org’s sprints/daily standups.Utilized KANBAN boards to monitor deliverables progress & risks.

Confidential

PROJECT MANAGER

Responsibilities:

  • Managed vendor selection RFI/RFP & presented recommendations for HIPAA-compliant, work-flow driven Electronic Health Records System (EHRS) options to executive board.
  • Managed initial implementation of HIPAA-compliant, work-flow driven Electronic Health Records System (EHRS) for California’s third largest social service agency serving disenfranchised youth ages 12-18.
  • Performed data mapping & conversion between paper forms into electronic forms.
  • Established Help Desk system & policies & trained support team to manage the EHRS going forward
  • Trained support staff on how to gather, analyze and document business requirements, perform QA testing, release implementation, defect management and production support.
  • Created all materials and trained (50+) users on new EHRS system
  • Strong management, sponsors, & stakeholder communications related to progress, issues/risks, & implementation support processes & related artifacts.

Confidential

PROJECT MANAGER

Responsibilities:

  • Hired & built QA team, establishing processes, testing artifacts, & defect & progress reporting standards & tools. Cross trained QA team to minimize risk & stabilized QA processes as contractors came & went.
  • Managed onsite & remote team across 8 time zones.
  • Managed multiple releases of e-commerce/content management platform.
  • Managed e-commerce/content management platform conversion (requiring language localization & multiple currencies, rebranding) including site catalog, copy, & data migration/mapping.
  • Created many requirements docs which included BRDs, wireframes, use cases, business rules, cross-platform workflows, data models, data migration mapping, etc.

Confidential

PROJECT MANAGER

Responsibilities:

  • Implemented multiple releases of 3+ e-commerce/content management platforms (onsite & remote team). Releases impacted 2 platforms across three user interfaces ( corporate retail & content management system, florist web-sites platform & content management system, florist wholesale-to-retail website), & PayPal integration.
  • Improved existing SDLC processes, tools, & completed methodology analysis & improvement recommendations to executives.
  • Facilitated establishment of charter & on-going meetings for executive steering committee.

Confidential

PROJECT MANAGER

Responsibilities:

  • Implemented SDLC processes, artifacts, tools, & completed methodology analysis & improvement recommendations.
  • Created baseline software product artifacts & implemented change management process.
  • Created patent documentation for Lifestyle Behavior Change system.
  • Took new web+mobile product concept from vision to completion, including RFP, vendor selection & management, all project specs, test plans & execution, & internal & external user & marketing materials.
  • Managed onsite & remote team across 2 time zones (plus Japan, occasionally).

Confidential

PROJECT MANAGER/Consultant

Responsibilities:

  • Designed, built, & managed front-office & back-office business processes & support tools.
  • Designed & facilitated workshops (prioritization & roadmap building) for small companies.
  • Designed, launched consumer product line from concept, branding, vendor selection, market launch, & on-going front office/back-office support.
  • Provided vendor management of 20+ vendors
  • Projects ranged from workshop design & facilitation, process improvement analysis & implementation, end-to-end supply chain implementation.
  • Managed onsite & remote team across 4 time zones.

Confidential

PROJECT MANAGER

Responsibilities:

  • Managed/negotiated change requests to contract scope, budget, & specialty tech resources.
  • On-site client relationship management,, knowledge/responsibilities transition from contract team to employees.
  • Created, managed API specs as needed

Confidential

PROJECT MANAGER

Responsibilities:

  • Migrated 20+ independent Order Management platforms onto corporate Order Management platform including data modeling, mapping & migration.
  • Designed and implemented initial SDLC processes, tools, artifacts for mission critical application resulting in highly collaborative, responsive, & well trained team, including end user group.
  • Drove changes to processes, tools, artifacts, & technology configuration standards across data center operations, IT Infrastructure & customer service groups as well as other mission critical applications.
  • Identified & escalated rapid growth issues impacting regional, it-infrastructure, & other support groups resulting in more integrated planning across all stakeholders.
  • Managed onsite & remote teams and User Group (1,800+ users) across 4 time zones.
  • Transitioned knowledge/responsibilities from Seattle, WA team to Plano, TX counterparts in two months due to office relocation.

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