SUMMARY

Over 20 years of IT leadership experience with a consistent track record of delivering complex projects and carrier grade enterprise software for Fortune 100 Telecommunications customers. Versatile strategic thinker with quality focus who has coached more than 150 software professionals on using repeatable processes resulting in measurable improvements including: 33% increase in productivity, 20% improvement in software quality, 15% schedule reduction.

TECHNICAL SKILLS

Project Management methodologies: Agile Project Management, Scrum, Kanban, Lean, Waterfall, PMI’s PMBOK

Productivity Tools: Microsoft Professional Suite, Microsoft Project, Jira, Rally, ALM

SDLC and PLC methodologies: Waterfall, Scaled Agile Framework (Certified Program Consultant), Scrum (Certified Scrum Master), Team Software Process (Certified Coach), Kanban, LEAN

Additional skills: Telecom OSS domain, Quality Planning, Risk Management, Team building

PROFESSIONAL EXPERIENCE

Confidential

Senior Agile Program Manager

Responsibilities:

• Exercised judgment and business acumen in selecting methods and techniques for effective project delivery on medium to large complex engagements (revenue) from Scaled Agile to Waterfall
• Led, mentored and coached a geographically disbursed DevOps team through the seamless integration into the customers’ Scaled Agile delivery methodology
• Established a 6 weeks cadence for production deployments of new functionality, being always on - time and having less than 1% defects escape
• Increased transparency and collaborations and effectively influenced decisions at the management level of customers’ organization
• Owned and managed on-going project financials, including project budget, invoicing, utilization and in 50 % of the projects I increased the baseline project margins and performance KPIs by 30%.
• Forecasted quarterly project revenue and achieved 97% accuracy
• Developed and executed project management plans and improved estimation by 15% by using historical data
• Reported weekly on the business savings generated by the use the new features delivered.
• Savings tripled during my tenure ( up to a million dollars per week)
• Managed the communications with 6,000+ registered users, 1,000 of them using the system every day
• Led the implementation of a new architecture which uplifted the existing software to modern technologies (Angular) which resulted in 99.9 % system availability and doubled the UI responsiveness.
• Lead the definition of internal and external test strategy and completed the automation of regression test cases for all projects I managed.

Technical environment: Java, WebLogic, Oracle, Web Services, Angular, Elastic search, Rest APIs, Maven, Jenkins

Confidential

Senior Agile Project Manager /Agile Coach

Responsibilities:

• Led the delivery of enterprise software solutions in complex environments, including distributed multi-product project teams through full project life cycle, from initiation to closure.
• Improved stakeholder transparency by Introducing a new way of monitoring project progress, where personal and team status were available at a glance, including estimation of effort needed to catch-up.
• Introduced and led rolling wave sprint and release planning workshops where stakeholders directly participated in goal setting, development strategy, agile estimation, quality planning and risk assessment using tools like Jira or Process Dashboard.
• Acted as a servant leader to the agile teams, removed obstacles, helped manage cross project dependencies, facilitated risk assessments which included mitigation and contingency plans and monitoring by designated owners.
• Improved productivity by 33% through assessing current practices, recommending improvements and leading their operational implementation.
• Implemented quality practices which improved product quality by 20% and shortened the system test cycle by 15%.
• Facilitated “inspect and adapt” workshops where the new functionality was demonstrated and the teams reflected on the past iteration identifying areas of improvements.
• Led the global cross-functional project team of 20+ professionals through all aspects of the project life cycle including project scoping, resource assignment, planning and tracking, monitoring and reporting.
• Delivered on-time and on-budget four major product releases, various maintenance release and critical patches
• Provided maintenance for seventy custom “reference implementation cartridges” which augmented the product capability with out-of-the-box domain specific configuration.
• Enhanced the existing offering through close collaboration with the Consulting organization.
• Liaised with senior management, and project sponsors, providing timely and proper appreciation of the status of the project.
• Interacted with customers on requirements definition and helped formulate acceptance criteria.
• Accelerated the product roadmap by six months through recruiting and on-boarding a new team in India.
• Revamped the training and mentoring program which allowed the new hires to start contributing three months ahead of schedule.

Technical environment: C, C++, Java/J2EE, WebLogic, Oracle, Web Services, ADF

Confidential

Development Manager & Project Manager

Responsibilities:

• Coordinated and assigned project activities, monitored progress, compiled and validated project analytics, and provided recommendations regarding projects overall readiness.
• Led the project delivery as the Process Champion and Early Adopter of the new company-wide RUP process.
• Shortened the manual regression testing cycle by 80% through the development of an XML based framework to automate the regression test suite.
• Reduced product defect backlog by 20%, which increased customer satisfaction and freed maintenance staff to implement additional feature work.
• Decreased customer response time by implementing cross product training and mentoring.
• Led the planning and execution of successful customer upgrades with high production volume.

Technical environment: JAVA/J2EE, WebLogic, Oracle, Web Services

Confidential

Technical Support Manager

Responsibilities:

• Led as customer advocate, collaborating with Development related to deliveries of enhancements and fixes.
• Planned and provided oversight of the creation of customer environment replicas where the team performed issue replication, performance tuning and acceptance testing.
• Supported account management through on-site customer visits.