EXECUTIVE SUMMARY:

• 15+ years of senior level business consulting, project management experience with expertise in business strategy, requirements, business systems, data integration, and client support.
• In addition to my business and management experience, I have worked extensively as a Sr. Project Manager, Program Manager, Project Owner, Principal Business Analyst, Programmer, Implementer, and Technical Lead.
• I have been consistently recruited to provide consulting services to provide my expertise for very complex issue solutioning.
• Exceptional communication skills with all levels of the business including C+/VP level execs, 3 rd party vendors, offshore DEV teams, and internal teams
• Experience in business/system analyst/product owner, business requirements gathering, strategy design and execution, and project management using tons of tools with ease
• 15+ years applying best practices, business processes and procedures within large IT infrastructures using CRM and ERP solutions such as Oracle, SAP, NetSuite, Salesforce, SugarCRM, and Pivotal
• Search - experience in implementing Autonomy (owned by HP) and Google Search Appliances for clients
• M & A experience including one divestiture
• Strong experience in ETL
• 15+ years of extensive business process modeling using Visio, Mind Maps, and other products
• 15+ years’ experience using several SDLC methodologies and applying these technologies in regulated environments such as PCI, HIPPA, SOX and ISO and many more
• 15+ years of experience with many different project management frameworks. Agile/Scrum, Kanban, Waterfall, and Hybrid. Often, I have been the Certified Scrum Product Owner running ceremonies (sprint planning), retros, stand-ups, estimation, backlog grooming, stack ranking, Confidential .…
• Very experienced in working with multi-tiered deployment - UI / UX experience with IIS, Apache, large application layers including SharePoint (Sequel Server), Accertify (Sequel Server), OnePetro (Oracle), and WellView / SiteView / RigView (Sequel Server)
• Worked with developers using several languages including .net, Java, Java Script, C#, Ruby, Python, Pearl and more
• 15+ years working with SQL to extract relevant data to help drive the business to identify trends to make important road map decisions

EXPERIENCE:

Confidential

Program Manager / Senior Project Manager

Responsibilities:

• Helped write the RFP to win a new 10 year roadside contract
• Program Manager for the transition to the new back office vendor (Kapsch)
• Liquidated Damage Management (the most successful LD management of this program in 7 years)
• Created revenue generating change orders from my extensive knowledge of the client
• Managed 3 rd Party Vendors
• Managed hardware and software suppliers (cameras, IVR’s, OCR’s, Cisco equipment, lane controllers, loop installs and repairs)
• Full management responsibility of the yearly SOC audit
• Managed the VPS (Violation Processing System) migrating from old vendor to new
• Dashboards
• Release Management including review and approving release notes and customer approval, including MOT’S, scheduled and unscheduled maintenance and emergency break fix solutions - on-call 24/7
• Monthly Maintenance Reviews
• Monthly P & L's
• Technical: learned all rite solutions (all in-house proprietary code)

Confidential

Program Manager / Principal Senior Business Analyst

Responsibilities:

• Saved the company $12 million in 90 days by implementing the fraud tool
• Created a 3 rd party vendor engagement ‘playbook’
• Technical: required to learn a wide scope of each business system to align new product replacements seamlessly (including in house systems and 3rd party vendor solutions)

Confidential

Business Process Manager/Senior Agile Business Analyst

Responsibilities:

• My primary responsibilities included: to help reshape and redefine the IT BPM engagement approach.
• I was the key liaison between the technical IT staff and each line of business staff that performs the process work (manually or in conjunction with automated systems).
• I was one of the technology and process automation consultants.
• I coordinated with internal and external technical experts.
• Created and disseminated training and support documentation to the customer on the new technology standards, policies, and available services.
• Engaged a 3 rd party for Agile readiness assessment.

Confidential

IT Senior Business Analyst / Product Owner

Responsibilities:

• My primary responsibilities included: in a high performing Agile environment I was the Product/Project Owner for Confidential (Integrated Data Collection and Analysis Tool), QA regression testing, tracking all test cases and defects in HP Quality Center, creating user stories and adding them to Rally (CA Agile Central), grooming the backlog for other team members to pick up and work, user acceptance testing when code is complete, testing back out logic and scripts. Maintain the product backlog for the business analysts.
• Planned and executed release planning and smoke testing. I also helped implement a new LMS for our Pilots to become AQP (Advanced Qualification Program) compliant with the FAA, including holding customer meetings, issue resolution, and testing.
• I worked in one of the highest producing PODS at SWA with a defect rate of less than 6% and our team reached a six-day sprint cycle

Confidential , Plano, TX

Senior Business Analyst

Responsibilities:

• My primary responsibilities were to provide solutions to the business and steward them through their lifecycles.
• I achieved this by developing a thorough understanding of the clients’ business drivers and processes as well as making sure I had a strong comprehension of how to apply information technology and/or business process improvement to the group(s) I’m was working with.
• Gathered, documented, and managed complex requirements throughout life cycle and validated the solution(s) against the requirements. Designed, configured, and tested reporting in SAP.
• My business users knew they could come to me with questions and help at any time.
• I was known as the trusted advisor in IT
• I managed the Tiger team. We created an internal ‘knowledge base’ for application support (break/fix, how-to questions, new request analysis and maintain the knowledge base for each business line. I managed enterprise BI support. I’ve also provided training (creation, maintenance, and delivery), and managed third party engagements including contracts for development. This allowed us to have all the 3 rd party app code base and interaction with our internal systems so there was not on person who held all the ‘intellectual capital’ that fueled our organization
• I managed one of the largest seismic data BI projects in the industry to conform to compliance practices and help mitigate legal risk creating a single “source of truth” for over 90TB of seismic data on many different media types working internally and externally with outside vendors. This ETL program was used as a model industry wide
• Received awards and recognition for my participation in a Lean/Six Sigma project to improve the IBM Client Services group
• Provided company-wide training on the new application and for on-site and drill site employees to help adopt the new application and processes

Confidential, Irving, TX

Business Analyst

Responsibilities:

• My primary responsibilities included: requirements gathering and documentation for all digital media products and services.
• I worked directly with the business, the development team and many outside vendors.
• I worked to create a vault of documentation for sharing.
• My years of experience translating requirements for software teams have made me excel in this role.
• I closely collaborated with several developers, a project manager, a scrum master, a fraud team and an outside vendor to do scoping, analysis, design, and implementation of a fraud tool to prevent online fraud and mitigate enterprise wide risk using Agile Scrum.
• In addition, I was also responsible for building out the business requirements using Agile Kanban for all ongoing maintenance, development, tech debt, and bugs for our online portfolio including story creation, acceptance criteria, prep and planning, and backlog grooming.
• Worked with all major credit and debit payment companies including PayPal for processing and SLA’s to maintain PCI compliance.
• In implementing the fraud detection and prevention tool, this project saved the organization approximately $11,000 per day

Confidential , Plano, TX

Business Systems Analyst Consultant

Responsibilities:

• My primary responsibilities included creating a financial planning module for the business analysts at various locations worldwide to input financial plans and creating a corporate planning module to do forecasting (for two clients - human resources and a manufacturing company (2 x 6 month contracts).
• Teamed up with three consultants and three client team members (CFO and two (EU/US) Controllers) throughout the SDLC including planning, analysis, design, implementation, and maintenance including training client personnel to manage applications in house.
• Conducted analysis, identified technical and financial IT specs at breakneck speed to meet immediate business needs
• Successfully articulated these specs to all levels of management
• Effectively implemented project to client and achieved immediate approval for development

Confidential, Plano, TX

Enterprise Consultant

Responsibilities:

• Installation and configuration of a new search infrastructure including Autonomy, Vignette OEM, Verity.
• My primary responsibilities included project management of the redesign of MyPepsiCo (a ‘one portal’ environment).
• Developed techniques for integrating new components and legacy systems.
• Assured quality for each project with testing during development and deployment including interface, component, system, acceptance, and release testing done manually and using automation.
• Created and maintained on time, on budget project plan by company standards.
• Provided around the clock support for the duration of the project.
• Worked with a team of 50+ resources (CFO, CIO, PM’s and Developers) throughout the project lifecycle both on site and overseas.
• Installation, configuration, and tuning (daily) of many different search components.
• Configured and deployed multi-tiered applications in a high availability environment.
• Implemented a complex portal that included security, search, personalization, categorization, meta-tagging, taxonomy, messaging, collaboration, and publishing.

Confidential, Irving, TX

Manager of Information Systems/ ERP Implementation

Responsibilities:

• Primary responsibilities included a full life-cycle ERP implementation including installing and managing all systems with authority to make decisions on all technical practices for applications, hardware and software development and deployment. Managed all online projects including project management and budgeting. Worked closely with suppliers and all level of clients.

Confidential, Richardson, TX

Senior Developer / PM

Responsibilities:

• Content management and integration with other platforms (internal and external).
• Coded, deployed and managed the largest HP Autonomy HTTP Fetch deployment with over 1000 fetches with the largest term cache - this is the largest ETL project I’ve worked on.
• All technical and end user support on all Autonomy and MetaCarta search technology including development of a meta-tagging policy.