SUMMARY

A highly proficient senior IT professional, with a strong background in Program & Project Management of e - commerce, banking, payments, cloud and social media projects. A results-driven leader, with a proven record of mentoring high-performing teams and managing Programs in various business domains and technologies. An enterprising top performer and Program Management expert called in to turnaround projects in dire straits, who utilizes innovation and forward-thinking to achieve excellence by raising the bar and bringing the best out of the team by leadership, example, motivation and extreme dedication to the success of the team and projects.

TECHNICAL SKILLS

• Jira, Wrike, Confluence, Remedy, MS Project, Service Now, Java, Python, JavaScript, VBScript, HTML, C#, .NET, Django, XML, Web Services, J2EE, Tomcat, IIS, AppEngine, Cloud Technologies, Cassandra, MySQL, Oracle, Git, Jenkins, DevOps, Excel, Confidential Spreadsheets, Salesforce, CRM

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, California

Senior Technical Program Manager - PMO

Responsibilities:

• Managing complex Program Launches for Confidential across multiple countries and platforms (Mobile & Web).
• Responsible for full program SDLC / Release cycles from Program initiation to closing and post support of the programs form resolving Production Issues, Operational issues, and Customer escalations.
• Initiated and executed seven projects from grass roots for Confidential for Singapore, Malaysia, India, Japan in Web and Mobile platforms.
• Tracking and Communicating daily status updates to all stake holders on the health, risks, progress for each of my projects.
• Driving, Unblocking and Executing Project plans, ensuring the project plans are on track and don’t miss any key gates.
• Drive and lead Business escalations and resolution meetings to secure Business and Engineering alignment on the changing companywide priorities.
• Lead and drive Program planning, managing release schedules, capacity, sizing and prioritization of critical features.
• Managing six scrum masters reporting to me, ultimately responsible for the overall program delivery on time and costs.

Confidential, Sunnyvale, California

Senior Program & Release Manager

Responsibilities:

• Orchestrated and executed large programs with respect to planning, managing schedules, dependencies, and pre-and post-support, with flawless execution for Confidential and ASDA.com (UK).
• Led and managed 11 projects from BRD creation to launch, delivering them with 99.98% on time, on budget.
• Advocated and implemented best practices, as consistent with an Agile and Scrum development methodology.
• Introduced Agile/Iterative approach to better manage the deliverables and reducing the risk of dependencies working with global cross functional teams.
• Managed project risks, facilitate defect triage war rooms as needed to meet strict timelines.
• Ensured release success criteria met, based on business requirements and releases readied for production launch.
• Managed change-control processes and ensured change requests met all compliances.
• Owned and drove project plans, playbooks and run books, ensuring smooth production release.
• Led and coordinated with cross-functional, multidisciplinary teams to support before, during, and after release launches.

Confidential, Santa Clara, California

Lead Release Manager

Responsibilities:

• Led release management team, establishing release process, defining release strategy, and developing operational road map.
• Managed ATG re-platform release from start to finish and established an industry-wide record by delivering re-platform release in eight months (compared to industry standard of three years).
• Orchestrated and led over 200 releases with multiple cross-functional teams to support releases of varying size, complexity, and duration.
• Defined, managed, and socialized change-control processes for changes to production environments.
• Managed release portfolios, scope, deliverables, and triaged scope prioritization with business department.
• Implemented release life cycle and performed gate reviews to ensure programs met quality goals.
• Identified, prioritized, and mitigated release risks, removing stumbling blocks and expediting resolution.
• Reviewed daily quality reports, critical issues, and triage fixes across multiple channels.
• Initiated release process enhancements, build, commit, and branching strategies for seamless releases.
• Enabled Agile and CICD processes to enhance feature velocity while maintaining quality standards.
• Partnered with product and business teams to define and lead release readiness, success criteria, acceptance guidelines, and metrics.
• Established release processes and best practices while directing with DevOps, engineering, and quality assurance teams to support all kinds of development and issue resolutions.
• Hired and mentored members of release team, building efficient release organization with seven release managers.
• Improved release quality by over 90% and customer experience encountered zero issues after change implementation.

Confidential, Santa Clara, California

Senior Program Manager

Responsibilities:

• Managed and executed complex releases for WebEx, driving delivery of solutions on cloud enterprise and mobile platforms.
• Orchestrated smooth execution of deployment activities among globally dispersed teams.
• Planned, created, and executed rollout plans for cloud components WebEx Social and Telephonic apps.
• Provided timely status updates to all stakeholders with push and pull communication models.
• Led automation efforts for implementing new tools, such as RMC and Yum.
• Developed efficient change processes to migrate changes to production.
• Managed release flow through disciplined Kanban process.

Confidential, Mountain View, California

Technical Program and Project Manager

Responsibilities:

• Led overall project planning and delivery of complex solutions.
• Acted as key bridge between Confidential localization team and off-shore development teams.
• Managed parallel Agile projects from defining requirements, executing project to release rollout.
• Created project plan and issue logs, and drove project planning sessions.
• Tracked and ensured all project deliverables were well-defined with ownership.
• Conducted code reviews, and managed source code repository and builds.
• Coordinated all test activities and ensured exceptional quality, with zero defects on delivery.

Confidential, San Jose, California

Senior Release and QA Manager

Responsibilities:

• Served as key leader and point person, responsible for delivery and execution of internal and external web portal releases.
• Led 15-member team of QA, performance, and release engineers.
• Oversaw quality, performance, and execution of release deployments.
• Managed testing strategies for functional, regression, and automated testing.
• Created release deployment checklist, timelines, and release tasks, including dry-run and rollback plan.
• Drove and executed release plan during production launches, clearing any hurdles and providing status updates to stakeholders.

Confidential, San Francisco, California

Senior Project Manager

Responsibilities:

• Oversaw all aspects of development and implementation of projects.
• Interfaced with business, including gathering requirements and implementing per scope.
• Assessed project issues and developed resolutions to meet productivity and quality.
• Developed detailed work plans, schedules, project estimates, resource plans, budgets, and status reports.
• Conducted project meetings while responsible for project deliverables.
• Provided project management guidance to project team.

Confidential, Cleveland, Ohio

Application Release / Project Manager

Responsibilities:

• Planned and strategized major and minor releases, as per company’s road map.
• Coordinated project activities with development and QA, ensuring project stayed on track.
• Communicated daily project status to upper management and stakeholders.
• Ramped up remote release team, supervising and prioritizing its activities during release phase.
• Supervised, coordinated, and communicated progress, status, and issues during deployments.
• Conducted regular reporting on product quality trends and team performance.

Confidential, Piscataway, New Jersey

Senior Software Engineer

Responsibilities:

• Developed and maintained enterprise e-commerce applications, using Java, C++, SQL, and Crystal Reports.
• Designed and developed prototype application.